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To Talk orCommunication around Change-Sets
Factors that Influence
                      Not to Talk

Adrian    Jorge    Daniela   Irwin
Schroeter Aranda   Damian    Kwan
What is a Change-Set?
What is a Change-Set?
What is a Change-Set?
What is a Change-Set?
What is a Change-Set?
What is a Change-Set?




  The difference is in the lines.
Talk or Not to Talk @ CSCW 2012
The Development Team
The Development Team
The Development Team
Talk or Not to Talk @ CSCW 2012
Data Collection
Observation
Participant


              Observation
Participant
       me




              Observation
Interviews
    Let me tell you a war story
from the old days, when developers
      were still real developers.
Surveys
Surveys
Process
Surveys
Process   Developer
Surveys
Process   Developer   Code
Surveys
Process         Developer        Code




Rank items by likelihood that it would make
you talk to another developer
Surveys
Process         Developer        Code
In Endgame




Rank items by likelihood that it would make
you talk to another developer
Surveys
Process         Developer        Code
In Endgame
Code Review
Need Approval
Verify Fix
Role

Rank items by likelihood that it would make
you talk to another developer
Surveys
Process         Developer        Code
In Endgame       Experience
Code Review
Need Approval
Verify Fix
Role

Rank items by likelihood that it would make
you talk to another developer
Surveys
Process         Developer        Code
In Endgame       Experience
Code Review      Work Quality
Need Approval    Same Team
Verify Fix       Met in Person
Role             Location

Rank items by likelihood that it would make
you talk to another developer
Surveys
Process         Developer        Code
In Endgame       Experience      API Change
Code Review      Work Quality
Need Approval    Same Team
Verify Fix       Met in Person
Role             Location

Rank items by likelihood that it would make
you talk to another developer
Surveys
Process         Developer        Code
In Endgame       Experience      API Change
Code Review      Work Quality    Complex Code
Need Approval    Same Team       Your Code
Verify Fix       Met in Person   Bug Fix
Role             Location        Re-factoring

Rank items by likelihood that it would make
you talk to another developer
Research Findings
Development Mode


                   t
Development Mode
      Release




                   t
Development Mode
              Release
 Let’s develop
  features!


                        t
Development Mode
              Release
 Let’s develop
  features!


                        t
Development Mode
               Release
  Let’s develop
   features!


                         t
Do not break
 the build!
Development Mode
               Release
  Let’s develop
   features!


                         t
Do not break
 the build!
Perception



Perception
Risk Assessment
Risk Assessment
 “with every tenth bug fix
  you introduce another bug
  to the system”
Business Goals




Quality Work   Company Survival
Business Goals




   Quality Work       Company Survival
“I want to be proud
  of my work”
Business Goals




   Quality Work       Company Survival
“I want to be proud   “we need to ship”
  of my work”
Design Guidelines
Development Mode
      Release




                   t
Development Mode
                   Release




                                            t
Guideline #1:
    Tools should adjust to mode dependent
    information needs.
Perception



Perception
Perception
Guideline #2:
    Tools should leverage
    social factors.



Perception
Business Goals




Quality Work   Company Survival
Business Goals




    Quality Work           Company Survival
Guideline #4:
   Tools should account for alternative goals.
Conclusion
Conclusion
Conclusion
Conclusion
Conclusion

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