Sergio Carbone's slides from the 2015 Gartner Enterprise Information & Master Data Management Summit in Las Vegas, NV. Understanding Vree Health’s approach in creating the EngageAdvantage platform can help you embody a culture of innovation, increase patient / customer satisfaction, and accelerate time to value.
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
Sergio Carbone - Gartner MDM Sumit
1. Vree Health’s
Platform Approach to
Patient-centered Outcomes
by: Sergio C. Carbone, CIO
Understanding Vree Health’s approach in creating the
EngageAdvantage platform can help you embody a culture of
innovation, increase patient satisfaction, and accelerate time
to value
2. 2
About Vree Health®
Engage
Patients
Organize
Patient Care
Optimize
Care Flow
Measure
Analytics
Mission: Provide personalized technology-enabled services for
patients, family caregivers, hospitals, and other healthcare providers
4. 4
Challenges – The Heart of Innovation
• The challenge is large
– Integrate main parts of the patient’s life with the healthcare landscape
– Combining technology required to scale and service the population with
the human touch patients trust
• We needed to get there now
– Faster than the competition
– Flexible enough to support new ideas
• Customers stretched too thin
– Rarely have enough resources to provide timely support
– We need to provide insights that take work off their plate
• The real work is running it
– Setting up the processes is only 5%
– The solution cannot bog us with operational issues
5. 5
Delivering Customer Needs
• A focus on results
– Anchored capabilities in customer needs
– Challenging our assumptions
– Understanding what capabilities we needed
– This drove priority, forced focus, and helped us accelerate
• A platform to support PHM services
– Assemble from commercial products and custom components
– Provided Vree Health an edge in delivering new solutions
• Capabilities are across the system space
– Security, messaging, BPM, rules based processing are just naming a
few.
• Accessibility and management of data
– Data about patients, care requirements, medical records,
prescriptions, reference, reporting, usage
– Better understanding allows actions to manage the patient
population
6. 6
Tools
Customer
Solutions
BaseCapabilitiesReference
Technology
Solution
Template
Solution
Frameworks
Config.
Control
Center
EHR
CRM
C3
Service
Center Suite
Remote
Device
Integration
Indications
+Contra
Security
IBI WebFocus
Quality
Measure
Suite
Open Partner
Integration
Reporting
HLI
EMR
Integration
ETL
Fast, Proven,
Successful!
Serv-U Voxeo IVR
IBI Data
Quality
VMWare
Providers Government Life Science Our Future!
Transition
Advantage
Med
Advantage
Procedure
Advantage
Insight
Advantage
Experience
Advantage
Faster Time
to Market!
Re-
imbursement
Medication
Recon.
Medication
History
Care Plan Health Check
Notification
Center
Enrollment HIE
Risk
Stratification
Med List
Real-time API
Based
Integration
Data Mart Workflow Portal UI
System
Observation
Messaging MDM
SharePoint
& .Net
SQL Server
IBI Service
Manager
File Transfer
Integrations
Reference
Data
Behavioral
Observations
HIPAA
Containment
Consent
Management
Vree Open
Developer Kit
Lower
Provisioning
Costs…
Outreach
IOS
Framework
Analytics
Risk
Stratification
Mobile
Framework
Adapting
With Market
Need!
Physicians Caregivers
Android
Framework
Expanding…
Managing Features Directly to Value
7. 7
Technology Helped Us Accelerate
• Adaptive BPM & Rules-based processing
– Adapting case-by-case requires less customer investment
– Rules-based: fill gaps, filter distractions, and standardizes
meaning
– Highly compartmentalized allows customer overrides
• Activity and Error Management
– The key is removing operational distractions
– Take action and reprocess the data
– Hand-tool low-volume issues “for now”
• Choosing a strong tool put us ahead
– IBI’s iWay product is a tools focused solution
– Configuration seated as a non-Engineering functions
8. 8
Getting to Master Data
• Uniquely identifying inconsistent data
– Match rules calculate confidence levels
– Near misses route to human review
– Started simple and “learned” into more sophisticated logic
• Choosing how to improve data
– Rules determine what information is correct and how updates are done
• Source specific overrides
– Support sources needing complex processing without impacting the
standard methods
– iWay manages components focusing on specific problems
• System observation is key
– The ability to understand how the system is running is critical in
confirming its value and keeping it running
9. 9
Patients – The Heartbeat of PHM
• Technology for Patients
– Patient engagement – reaching out with technology to enrich patient
experiences
– Collaborative technology
– Instant feedback and health support
– Bringing their care network into their healthcare
– All under observation – Learning through system analytics
• At the center is data but action has greater value
– Data about patients, care requirements, medical records, prescriptions,
reference, reporting, usage – All interesting…
– Look for ways to action from analytics and drive change in the
population
– Improve the focus of programs offered – Informed targeting to the
population
10. 10
Key Takeaways To Start
• Commitment to vision
– Focus on patient / market priority and relentlessly guard it
– Actions over information
– Invest; your future relies on it
• Get it on the street
– What you start with needs to make a difference early
– Specialize in delivering tangible customer value
– Start simple and “learn” into it
• Always get an expert
– Don’t let your staff do it alone
– Select the right product and start ahead of the game
– Get the right team
11. 11
Success
In 2015 and 2014 Vree Health Engineering
delivered on 100% of its department objectives
and software deliveries
Our choice of partnering with Information Builder’s and the iWay product
was key in our success
Thank You!