Accenture - Bubble over Barcelona 2013 MWC - Mobility Trends

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An overview of recent trends in the mobile computing and mobile Internet space.

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Accenture - Bubble over Barcelona 2013 MWC - Mobility Trends

  1. Capturing the value of NOW!Mobile World Congress 2013Barcelona | 25-28 FebruaryMobility TrendsBarcelona, February 2013Lars KampCopyright © 2013 Accenture. All Rights Reserved. Accenture, its logo, and High performance. Delivered. are trademarks of Accenture
  2. Organizers.Copyright © 2013 Accenture. All rights reserved. 2
  3. CreditsRobin MurdochLisa MaffucciPhilippe BonnetonSirish DavuluriTaylor GilbertCopyright © 2013 Accenture. All rights reserved. 3
  4. AgendaEvolution of Computing PowerCloud StacksMobile platformsConnected productsAppsCopyright © 2013 Accenture. All rights reserved. 4
  5. Computing PowerCopyright © 2013 Accenture. All rights reserved. 5
  6. Evolution of computing devices.~1 major form factor innovation every decade. Mainframe Mini Computing Client / Server Desktop Internet Cloud & Mobile Connected Products ? IBM 370 DEC VT180 IBM AT PC IBM ThinkPad iPhone & iPad Intelligent Devices ? Data Business Process Web Apps Mobile Apps Apps, Open Management Logic Apps Automation Apps APIs & big Apps data 1960’s 1970’s 1980’s 1990’s 2000’s 2010’s 2020’s Computing Institutional computing Mass market Multi-device computing Era One device for many users One device for one user Many devices for one userImages: Apple.com, Sony.com, IBM.comCopyright © 2013 Accenture. All rights reserved. 6
  7. The 4 pillars of computing. Processing Network $ / GFLOP*, 1961-2015 CAGR, 1961-2015 $ / Mbps*, 1998-2015 CAGR, 1998-2015 -34% -36%Charts in Logarithmic Scale 1961 1981 2001 2015 2000 2005 2010 2015 Storage Memory $ / GB*, 1980-2015 CAGR, 1980-2015 $ / MB*, 1970-2015 CAGR, 1970-2015 -39% -37% 1980 1990 2000 2010 2015 1970 1985 2000 2015Source: DrPeering.net, Matthew Komorowski, John McCallumComplied and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 7
  8. “Moore’s Law” (1965): Processingpower doubling every ~18 months. Cramming more components onto integrated circuits. With unit cost falling as the number of components per circuit rises, by 1975 economics may dictate squeezing as many as 65,000 components on a single silicon chip By Gordon E. Moore Director, Research and Development Laboratories, Fairchild Semiconductor division of Fairchilde Camera and Instrument Corp. Electronics, Volume 38, Number 8, April 19, 1965Copyright © 2013 Accenture. All rights reserved. 8
  9. Moore’s Law applied at Intel: Eversmaller, faster chips, at less cost.Evolution of Intel’s Processors,1971-2012 4004 286 Pentium Pentium Core i7 M 1971 1982 1993 2002 2012Clock Speed 108 KHz 6 MHz 66 MHz 1.7 GHz 3.7 GHz# of Transistors 2,300 134,000 3,100,000 55,000,000 995,000,000~$ Price $60 $125 $150 $275 $320MIPS 0.07 0.9 112 7,400 128,300Price / MIPS $857 $138 $1.3 $.04 $.002Source: Intel, Images: anandtech.com, MIPS: Million Instructions per Second.Copyright © 2013 Accenture. All rights reserved. 9
  10. Moore’s Law applied at Apple: Eversmaller, faster chips, at less cost.Evolution of Apple’s Processors, 2010-2012 A4 A5 A5X A6 A6X March March March September October 2010 2011 2012 2012 2012Chip Cortex-A8 Cortex-A9 Cortex-A9 SWIFT SWIFTDMIPS/MHz 2.0 2.5 2.5 3.5* 3.5*Clock Speed 1GHz 1GHz 1GHz 1.3GHz 1.4GHzDMIPS/Core 2,000 2,500 2,500 4,550 4,900Total Cores 1 2 2 2 2Total DMIPS 2,000 5,000 5,000 9,100 9,800Source: ARM Company Website, Accenture analyisis.Copyright © 2013 Accenture. All rights reserved. 10
  11. US Asset PricesNormalized, 2005 = 100105 Computers and Peripheral Equipment104103 Transportation Other Equipment102 Equipment Industrial Equipment101 1970 1980 1990 2000 2010Source: BEA, Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 11
  12. Enterprise IT ConsumptionAnnual Investment Nominal Annualper Employee ($) Investment ($B) $3,500 $350 $3,000 $300 $2,500 $250 $2,000 $200 $1,500 $150 $1,000 $100 $500 $50 $0 $0 1970 1980 1990 2000 2010Source: BEA, Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 12 12
  13. Software-to-hardware ratioUS IT InvestmentSoftware-to-Hardware Ratio, 1969-2011 43.5 32.5 21.5 10.5 1970 1980 1990 2000 2011Source: BEA, Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 13
  14. Software-to-hardware ratioUS IT InvestmentSoftware-to-Hardware Ratio, 1969-2011 4 “Wintel” “XaaS”3.5 32.5 21.5 10.5 1970 1980 1990 2000 2011Source: BEA, Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 14
  15. Cloud stacksCopyright © 2013 Accenture. All rights reserved. 15
  16. $B investments into the cloud.Amazon Google Morrow, OR USA The Dalles, OR USAApple Microsoft Maiden, NC USA Dublin, IrelandCopyright © 2013 Accenture. All rights reserved. Images: datacenterknowledge.com, cleantechnica.com 16
  17. Cloud, mobile driving up PP&E spend…Amazon PP&E Spend CAGR Google PP&E Spend CAGRUSD Millions, per year: ’09 -’12 ‘09-’12 USD Millions, per year: ’09 -’12 ‘09-’12 $3,735 116% $4,018 $3,438 $3,273 60% $1,811 $979 $810 $373 2009 2010 2011 2012 2009 2010 2011 2012Apple PP&E Spend Microsoft PP&E SpendUSD Millions, per year: ’09 -’12 USD Millions, per year: ’09 -’12 $8,295 $3,119 94% $2,355 $2,305 $1,977 -10% $4,260 $2,005 $1,144 2009 2010 2011 2012 2009 2010 2011 2012Source: Company 10Ks, Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 17
  18. …followed by M&A.Amazon M&A Spend CAGR Google M&A Spend CAGRUSD Millions, per year: ’09 -’12 ‘09-’12 USD Millions, per year: ’09 -’12 ‘09-’12 $745 165% $705 $10,568 361% $352 $1,900 $40 $1,067 $108 2009 2010 2011 2012 2009 2010 2011 2012Apple M&A Spend Microsoft M&A SpendUSD Millions, per year: ’09 -’12 USD Millions, per year: ’09 -’12 $638 $10,112 127% $350 $244 $868 $0 $245 $71 2009 2010 2011 2012 2009 2010 2011 2012Source: Company 10Ks, Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 18
  19. 19 Cloud Dev Cloud Services Dev App Dev Marketplace Storage Search Mapping Comms Media Semi IP H/W Design OS Browser (3rd Py Device) Apps Platforms DeviceLogical stack. (3rd Py Device) Copyright © 2013 Accenture. All rights reserved. Browser Apps TV Device Phone Tablet PC
  20. Positioning at start of 2008. Platforms Device Cloud Services Dev (3rd Py Device) (3rd Py Device) Marketplace H/W Design Cloud Dev TV Device Mapping Browser Browser App Dev Storage Comms Semi IP Search Phone Tablet Media Apps Apps OS PCSource:: Corporate websites. Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 20
  21. Positioning at start of 2010. Platforms Device Cloud Services Dev (3rd Py Device) (3rd Py Device) Marketplace H/W Design Cloud Dev TV Device Mapping Browser Browser App Dev Storage Comms Semi IP Search Phone Tablet Media Apps Apps OS PCSource:: Corporate websites. Compiled and analyzed by Accenture.Copyright © 2013 Accenture. All rights reserved. 21
  22. Today: Vertical integration. Platforms Device Cloud Services Dev (3rd Py Device) (3rd Py Device) Marketplace H/W Design Cloud Dev TV Device Mapping Browser Browser App Dev Storage Comms Semi IP Search Phone Tablet Media Apps Apps OS PCSource:: Corporate websites. Compiled and analyzed by Accenture.Copyright © 2013 Accenture. All rights reserved. 22
  23. Cloud-to-mobile instrumentation. Cloud Device Yesterday HTTP (custom libraries) Today SDKs, APIs Open SourceImages: Samsung, Accenture analysis.Copyright © 2013 Accenture. All rights reserved. 23
  24. Backend-as-a-Service.Images: Samsung, Accenture analysis.Copyright © 2013 Accenture. All rights reserved. 24
  25. Commerce w/o a single line of code.Urban Airship Pass Builder for Apple PassbookImages: Urban Airship.Copyright © 2013 Accenture. All rights reserved. 25
  26. Real-time performance monitoring.Crittercism visualization of app usage data.Images: Techcrunch.Copyright © 2013 Accenture. All rights reserved. 26
  27. Cloud efficiency: development Users to Users Engineers Engineers 1,139M ~11.5K 98K 901M ~900 1M 90M 6 15MSource: Corporate websites, Accenture estimates. Directional estimates for mid 2012.Copyright © 2013 Accenture All rights reserved. 27
  28. Amazon AWS S3 traffic.S3 Pricing vs. Objects Stored2007-2012, USD MillionsAmazon S3 pricing Number of objects in S3($/GB/Month) (Billions) $0.16 1,400 $0.15 12.3B $0.15 1,200 $0.14 1,000 $0.13 800 $0.12 600 $0.11 400 $0.10 $0.09 200 $0.09 14.0B $0.08 0 2007 2008 2009 2010 2011 2012Source: Amazon AWS Blog, Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 28
  29. Amazon AWS revenue. Amazon “Other” Revenue, Includes AWS 2006-2012, USD Millions$2,500 2351 DB as a$2,000 Service$1,500 1431 Platform as a Service$1,000 827 550 $500 449 264 327 Storage as a Service Computing as a $0 Service 2006 2007 2008 2009 2010 2011 2012 Source: Amazon 10K, Compiled and analyzed by Accenture; “Other” includes AWS Copyright © 2013 Accenture. All rights reserved. 29
  30. Amazon stack.AppsDevicesCloudServicesPlatformsCopyright © 2013 Accenture. All rights reserved. 30
  31. The efficiency of Amazon’s stack. Revenue ($B) Employees (K) Annual Revenue TTM 2013 Dec 2012 per Employee 60 52 ~$1,200K 50 167 ~$300KSource: SEC Filings, Accenture analysis. All numbers are rounded.Copyright © 2013 Accenture. All rights reserved. 31
  32. Mobile PlatformsCopyright © 2013 Accenture. All rights reserved. 32
  33. AndroidHistory of Android July 2005 Oct 2008 Apr 2009 Android acquired Android Market Android by Google announced. SDK “G1” released 2003 2005 2007 2008 2009 2010 2011 2012 … C D E F G H I J …Sept 2003 Nov 2007 April Sept Oct May Dec Mar Oct H1Android OHA founded. 2009 2009 2009 2010 2010 2011 2011 2012incorporated. “Android” Cupcake Donut Éclair FroYo GiBr HoCo IC JB platform v1.5 v1.6 v2.0 v2.2 v2.3 v3.0 v4.0 V4.1“Astro” & “Bender” unveiled. V4.2 Copyright © 2013 Accenture. All rights reserved. 33
  34. …with rapid ecosystem adoption. One OEM and SemiCo at a time Android Release E F G H I J K Oct 2009 May 2010 Dec 2010 Mar 2011 Oct 2011 H1 2012 Jan 2013 Éclair FroYo GiBr HoCo IceCrm JB KLP v2.0 v2.2 v2.3 v3.0 v4.0 V4.1/V4.2 V5.0 “Hero” Device HTC Samsung Motorola HTC Samsung Motorola Samsung Asus Dream Behold II Droid Nexus One Nexus S Xoom Galaxy Nexus Nexus 7 Chip Qualcomm Qualcomm TI OMAP Qualcomm Intrinsity NVIDIA TI OMAP NVIDIA MSM7201A MSM7201A 3430 QSD8250 S5PC110 Tegra 2 250 4460 Tegra 3 528MHz 528MHz 600 MHz 998MHz 1,000MH 1,000MHz 1,200MHz 1,500MHz zCopyright © 2013 Accenture. All rights reserved. 34
  35. Android code base.From 4.1M to 15.2 lines of code in 3 years 25 20 15 Lines of Code 10 5 Comments Blanks 0 Jan 09 Jul 09 Jan 10 Jul 10 Jan 11 Jul 11 Jan 12 Jul 12Source: Ohloh.net, Accenture analysisCopyright © 2013 Accenture. All rights reserved. 35
  36. … activating ~1.65M devices per day. 1650 1500 1420 1300 1100 1000 900 880 870 850 850 730 700 675 650 625 600 550 500 400 375 350 325 300Source: Google, estimates. Compiled an analyzed by Accenture.Copyright © 2013 Accenture. All rights reserved. 36
  37. Global Internet Traffic, 2008 - 2012Desktop vs. Mobile CAGR ’08 Q4-’12 Q4 100% 1% Mobile 12% 112% 95% 90% 99% Desktop 88% -3% 85% 80% 75% 2008 Q4 2009 Q4 2010 Q4 2011 Q4 2012 Q4Source: StatCounter; Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 37
  38. India Internet Traffic, 2008 – 2012Desktop vs. Mobile100% 98% 90% 80% CAGR 70% ’08Q4-’12Q4 60% 53% Mobile 125% 50% 40% 47% Desktop -17% 30% 20% 10% 2% 0% 2008 Q4 2009 Q4 2010 Q4 2011 Q4 2012 Q4Source: StatCounter; Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 38
  39. Android running on more than “just”smartphones and tablets. HTC Dream Favi Pico Samsung Lenovo K91 Panasonic Mobile Phone Projector Refrigerator Smart TV Rice Cooker 2008 2009 2010 2011 2012 2013 Samsung Parrot Asteroid Sony Galaxy Galaxy Tab Car Stereo SmartWatch CameraImages: android.com, samsung.com, parrot.com, favientertainment.com, touchrevolution.com, sony.com, htc.com, CES.com,The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the CreativeCommons 3.0 Attribution License.Copyright © 2013 Accenture. All rights reserved. 39
  40. Cloud-to-mobile delivered. “The Kindle is a service, not a device. ‘Amazon’s iTunes’ is made to acquire customers and build up an ecosystem. We want to make money when customers use our device, not when they buy it.” Jeff Bezos, Amazon CEO November 2011 Cost to build: $210 Selling Price: $199Source: iSuppliCopyright © 2013 Accenture. All rights reserved. 40
  41. Amazon digital vs. physical sales. Amazon Press Event September 2012 Amazon Kindle Kindle Fire released released Nov. 2007 Nov. 2011Source: The Verge, Amazon Press EventCopyright © 2013 Accenture. All rights reserved. 41
  42. Kindle #1 in Terms of Growth in 2013 Growth in Tablet Share Post Holiday Season %, January 2013 Kindle Fire 3.03% Samsung Galaxy 1.38% Google Nexus 0.92% Microsoft Surface 0.17% -0.02% BlackBerry Playbook-7.14% iPad-8% -6% -4% -2% 0% 2% 4% Source: techfever.net, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 42
  43. Amazon vs. NASDAQ Composite1 year 2012 - 2013150 Amazon 144140130120110 NASDAQ 117100 Composite9080 1/3/2012 1/3/2013Source: finance.google.com, Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 43
  44. Amazon vs. NASDAQ Composite2 years 2011 - 2013150 Amazon 138140130120110100 NASDAQ 108 Composite9080 1/3/2011 1/3/2012 1/3/2013Source: finance.google.com, Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 44
  45. Amazon vs. NASDAQ Composite5 years 2008 - 2013290 Amazon 27124019014090 NASDAQ 119 Composite401/3/2008 1/3/2009 1/3/2010 1/3/2011 1/3/2012 1/3/2013Source: finance.google.com, Compiled and analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 45
  46. Hardware& AccesoriesCopyright © 2013 Accenture. All rights reserved. 46
  47. “User-to-device” ratio. 1 Device, 4 Users 1 User, 4 DevicesSource: Images: press.xbox360.com, screenshot of Apple iOS6 “Bluetooth” screen .Copyright © 2013 Accenture. All rights reserved. 47
  48. Images: 02/15/2013 screenshot of store.apple.com/us/browse/home/shop_ipad/ipad_accessories/app_enabledCopyright © 2013 Accenture. All rights reserved. 48
  49. Interface and sensor technology.Interface Trends Sensor TrendsWired Proprietary USB Mini-HDMI Audio Port Sensor Component Cost Connectors Legend: 2015 2011 2011-2015, USD $1.80 $1.50Wireless -33% $1.20 $1.25 $1.00 -33% -44% -17% NFC Bluetooth Wi-Fi ANT+ -15% $1.20 $0.85 $1.00 $1.00 $0.70 Temp Acceler- Camera Mic GPSThin Air ometerCopyright © 2013 Accenture. All rights reserved. 49
  50. Connected product components. UI & Cloud-to- Big Data/ Hardware OS Applications device MeteringCopyright © 2013 Accenture. All rights reserved. 50
  51. Radically different lifecycles. UI & Cloud-to- Big Data/ Hardware OS Applications device Metering 1-2 6-12 2-6 4-12 4-12 years months months weeks weeksCopyright © 2013 Accenture. All rights reserved. 51
  52. The Nest Thermostat. UI & Big Data/ Hardware OS Cloud Service Applications MeteringImages: Nest.com/about, aws.amazon.comCopyright © 2013 Accenture. All rights reserved. 52
  53. Looks easy, right?Images: Nest.com/about,Copyright © 2013 Accenture. All rights reserved. 53
  54. Highly complex product lifecycle. 1.1.3 1.0.1 2.1.0 3.0.0 1.0.1 1.1.0 1.1.1 2.1.3 3.0.0 3.0.1 2.0 2.0 Mobile App INTERNAL 1.1.1 1.1.2 1.1.3 2.1.3 3.0.1 3.0.2 3.0.3 3.0.4 3.0.5 1.01 1.02 1.04 1.06 1.2 2.0 2.1 3.0 Firm- 1 ware Diamond 1.10 Diamond 1.12 Display 2.6 Hard- ware Android 4.0 4.1 4.2 release EXTERNAL iOS 5 5.0.1 5.1 5.1.1 6 release3rd Party API releases Q4’11 Q1’12 Q2’12 Q3’12 Q4’12 Copyright © 2013 Accenture. All rights reserved. 54
  55. 3rd Party APIsNike+ Fuelband iOS app launch sequence 1 2 3 4 1 Third-party app crash tracking API 2 Nike+ user metric tracking API 3 Nike.com app content API 4 Youtube video contentImages: youtube.com, nike.com, crittercism.com 55Copyright © 2013 Accenture. All rights reserved.
  56. Pervasiveness of APIs.API Calls Found in the 2012 Top 10 iOS Apps (Free, Paid, Top Grossing) CRM/ Analytics Debugging Ad networks Cloud Social SDK Other notificationsCopyright © 2013 Accenture. All rights reserved. 56
  57. Consumers not easy to please. N/ACopyright © 2013 Accenture. All rights reserved. 57
  58. AppsCopyright © 2013 Accenture. All rights reserved. 58
  59. eBay’s evolution Then… Now… Tomorrow eBay Website eBay & PayPal Apps X.Commerce Platform X.Commerce Platform From Internet, To mobile and To Platform-as-a- Auction apps ServiceCopyright © 2013 Accenture. All rights reserved. 59
  60. In 2012…Mobile commerce volume grew more than 120% to $13B toaccount for 19% of all of eBay’s Marketplaces revenueeBay’s suite of mobile applications attracted 4M new users with a revenueper user of $325KeBay celebrated their 100 millionth app downloaded in SeptembereBay’s mobile apps were available in 190 countries in 8 languagesThe number of dollars spent every second through mobile purchases was$275 in JulyThe number of new listings added via eBay mobile per week was 1.9MSource: eBay SEC Filings and earnings calls; GMV: Gross Merchandise Value; TPV: Total Payment VolumeCopyright © 2013 Accenture. All rights reserved. 60
  61. PayPalIn 2012…PayPal processed $14B in mobile transactions, exceeding theirgrowth expectations by $4B and growing 250% since 2011PayPal processed 692 mobile transactions between October andDecember with 5,223 payments happening every minutePayPal grew to have 123M active accounts. More accounts were accep-tedin the last three months of FY12 than an entire quarter in the past 8 yearsPayPal signed a deal with Discover that will enable 7M brick and mortar stores in theUS to accept PayPal as a form of payment in 2013Source: eBay SEC Filings and earnings calls,Copyright © 2013 Accenture. All rights reserved. 61
  62. eBay restructuring for mobile. Anti-fraud Barcode-scanning Mobile, location Mobile, social PayPal SDK January 2008 mobile app app app July 2012 June 2010 April 2011 April 2012 2008 2009 2010 2011 2012 2013 Payment technology Mobile app developer Mobile payments Mobile payments December 2008 December 2010 April 2011 July 2011Source: Crunchbase, Compiled an analyzed by AccentureCopyright © 2013 Accenture. All rights reserved. 62
  63. Platform model. From point-to-point … to a reusable model through integration… exposure of APIs Merchants Capabilities Merchants Capabilities … … … …Copyright © 2013 Accenture. All rights reserved. 63
  64. Growth driven by mobile. “Mobile continues to rewrite the commerce playbook, and we continue to be a mobile commerce and payment leader.” – John Donahoe, eBay, CEO, January 2013eBay Marketplaces GMV PayPal TPVUSD Billions, per year: ’09 -’12 CAGR USD Billions, per year: ’09 - ‘12 CAGR ’09 -’12 ’09 -’12 $48 $54 $60 $68 = 100% 12% $72 $92 $119 $145 = 100% 26% 1 2 5 0 1 4 14 Mobile 13 Mobile 165% 312% 48 52 71 91 115 55 131 Desktop 22% 55 Desktop 5% 2009 2010 2011 2012 2009 2010 2011 2012 Mobile Share Mobile Share1.4% 4% 8% 19% >1% >1% 3% 10% of GMV of TPVSource: eBay SEC Filings and earnings calls, Accenture analysis; GMV: Gross Merchandise Value; TPV: Total Payment VolumeCopyright © 2013 Accenture. All rights reserved. 64
  65. eBay vs. NASDAQ Composite5 years 2008 - 2013170 Ebay 160150130110 NASDAQ 90 Composite 119 70 50 301/3/2008 1/3/2009 1/3/2010 1/3/2011 1/3/2012 1/3/2013Source: finance.google.comCopyright © 2013 Accenture. All rights reserved. 65
  66. eBay vs. NASDAQ Composite2 years: 2011 - 2013160 Ebay 156150140130120 NASDAQ Composite 130110100 90 80 1/3/2011 1/3/2012 1/3/2013Source: finance.google.comCopyright © 2013 Accenture. All rights reserved. 66
  67. eBay vs. NASDAQ Composite1 year: 2012 - 2013180 Ebay 167170160150140130 NASDAQ Composite 117120110100 90 80 1/3/2012 1/3/2013Source: finance.google.com, Compiled and analyzed by AccentureCopyright © 2013 Accenture All rights reserved. 67
  68. DisruptionCopyright © 2013 Accenture. All rights reserved. 68
  69. Thank you!Copyright © 2013 Accenture. All rights reserved. 69
  70. Rights to trademarks referenced herein, other thanAccenture trademarks, belong to their respectiveowners. We disclaim proprietary interest in the marksand names of others."Copyright © 2013 Accenture. All rights reserved. 70

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