Sarah Burns Oxfam International’s KIC Portal: Web 2.0 in KM Initiatives

Brief Background Sarah Burns International Development B.A.Hons MLIS II Oxfam Canada Intern Oxfam Qu é bec Research Assistant http://www.cartoonstock.com/lowres/sea0081l.jpg

Sarah Burns

International Development B.A.Hons

MLIS II

Oxfam Canada Intern

Oxfam Qu é bec Research Assistant

Outline What is Knowledge Management (KM)? KM and Web 2.0 What is Oxfam? How does Oxfam use KM? Problems with KM in Oxfam What is the KIC Portal? Web 2.0 Technology in KIC Portal How does the KIC Portal help Oxfam’s KM?

What is Knowledge Management (KM)?

KM and Web 2.0

What is Oxfam?

How does Oxfam use KM?

Problems with KM in Oxfam

What is the KIC Portal?

Web 2.0 Technology in KIC Portal

How does the KIC Portal help Oxfam’s KM?

What is Knowledge Management? “ Knowledge Management is the deliberate and systematic coordination of an organization’s people, technology, processes, and organizational structure in order to add value through reuse and innovation. This coordination is achieved through creating, sharing, and applying knowledge as well as through feeding the valuable lessons learned and best practices into corporate memory in order to foster continued organizational learning.” - Dr. Kimiz Dalkir, 2005

KM and Web 2.0 Communities of Practice Community Yellow Pages Intranets Wikis http://blogs.technet.com/blogfiles/tarpara/WindowsLiveWriter/InsidersOpinionoftheNewLiveMeeting_CC4C/Innovation%20cartoon_2.jpg

Communities of Practice

Community Yellow Pages

Intranets

Wikis

What is Oxfam? Mission: To fight poverty and related injustice around the world by working together internationally to achieve greater impact by their collective efforts.

How does Oxfam use KM? Best practices and lessons learned. http://dsonline.computer.org/portal/cms_docs_dsonline/dsonline/2006/02/d2war01.jpg Collaborative learning and information sharing. Communities of Practice Intranets. Field blogs/podcasts/stories.

Best practices and lessons learned.

Collaborative learning and information sharing.

Communities of Practice

Intranets.

Field blogs/podcasts/stories.

Problems with KM in Oxfam Funding Cross-cultural contexts Multi-lingual (both language and lexicon) Geographical distance Partners without access to internet, computers or electricity. Do-it-yourself attitude http://lettere2.unive.it/ridi/reference1trasp.gif

Funding

Cross-cultural contexts

Multi-lingual (both language and lexicon)

Geographical distance

Partners without access to internet, computers or electricity.

Do-it-yourself attitude

What is the KIC Portal? www.oxfamkic.org

Web 2.0 Technology in KIC Allows for creativity, increases communication, creates easy collaboration. Search capabilities Quick links Authoring Tagging Signaling Based on: Andrew McAfee’s SLATES model https://consortium.wikispaces.com/file/view/cartoon.jpg

Allows for creativity, increases communication, creates easy collaboration.

Search capabilities

Quick links

Authoring

Tagging

Signaling

Based on:

Andrew McAfee’s SLATES model

How does KIC help Oxfam’s KM? Oxfam International funds Quickly see what everyone is up to and their latest projects and information. Detailed guides for sharing information. Four online languages, plus no language restrictions for content added by users. Online, easily accessed and maintained by partners and members across the world and updated to the rest through RSS feeds or email instantaneously. Allow for selection of Full or Limited Functionality depending on connection speed.

Oxfam International funds

Quickly see what everyone is up to and their latest projects and information.

Detailed guides for sharing information.

Four online languages, plus no language restrictions for content added by users.

Online, easily accessed and maintained by partners and members across the world and updated to the rest through RSS feeds or email instantaneously.

Allow for selection of Full or Limited Functionality depending on connection speed.

Questions? www.oxfamunwrapped.ca www.oxfamkic.org www.oxfam.org www.oxfam.ca www.oxfamnovib.nl www.oxfam.org.uk