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How to improve communication skills
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How to improve communication skills

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  • 1. CommunicationSkillsBy: Caroline Sand Austen G.
  • 2. Communication is the exchange of…..ThoughtsInformationMessages
  • 3. Writtencommunicationis through…Wecommunicatethrough…
  • 4. Non-Verbal CommunicationEye contactFacialexpressionsGesturesPostureProximityHumourParalinguistic
  • 5. • Finishing others’ sentence• Preparing our responsebefore someone hascompleted speaking• Multitasking while ‘listening’• Filtering content or meaning based onthe speaker• Speaking for others (we…)
  • 6. Effective CommunicationListenActivelyReadingInformationCarefullyAvoid ConfusionAsking Questionsfor betterunderstanding
  • 7. Different ways of eye contact:• Direct eye contact• Lookingdownwards• Raised eyebrows• Single-raised eyebrow• Bent eyebrows• TearsThese show:• Confidence• Listening carefully or guilty• Doubting• Admiring• Sudden focus• Emotional
  • 8. Smiling is a powerful cue thattransmits:• Happiness• Friendliness• Warmth• Liking• Affiliation
  • 9. • If you fail to gestureyou can be perceivedas boring or stiff.• Head nodscommunicate positivereinforcement andindicate you arelistening
  • 10. • Use these skills to improvecommunication• Find new ways tocommunicate either throughverbal or non-verbal

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