How to improve communication skills

757 views

Published on

Published in: Technology, Business
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
757
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
62
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

How to improve communication skills

  1. 1. CommunicationSkillsBy: Caroline Sand Austen G.
  2. 2. Communication is the exchange of…..ThoughtsInformationMessages
  3. 3. Writtencommunicationis through…Wecommunicatethrough…
  4. 4. Non-Verbal CommunicationEye contactFacialexpressionsGesturesPostureProximityHumourParalinguistic
  5. 5. • Finishing others’ sentence• Preparing our responsebefore someone hascompleted speaking• Multitasking while ‘listening’• Filtering content or meaning based onthe speaker• Speaking for others (we…)
  6. 6. Effective CommunicationListenActivelyReadingInformationCarefullyAvoid ConfusionAsking Questionsfor betterunderstanding
  7. 7. Different ways of eye contact:• Direct eye contact• Lookingdownwards• Raised eyebrows• Single-raised eyebrow• Bent eyebrows• TearsThese show:• Confidence• Listening carefully or guilty• Doubting• Admiring• Sudden focus• Emotional
  8. 8. Smiling is a powerful cue thattransmits:• Happiness• Friendliness• Warmth• Liking• Affiliation
  9. 9. • If you fail to gestureyou can be perceivedas boring or stiff.• Head nodscommunicate positivereinforcement andindicate you arelistening
  10. 10. • Use these skills to improvecommunication• Find new ways tocommunicate either throughverbal or non-verbal

×