Slideshow Transcript

1. Slide 1: Knowledge/Argument/ Dialogue Mapping and Social Software Simon Buckingham Shum Knowledge Media Institute Open University UK www.kmi.open.ac.uk/sbs sbs@acm.org KM4Dev Workshop, Geneva, June 2005
2. Slide 2: Goal of this session …to open a conversation… …to flash up examples of learning/knowledge tools to trigger reactions…
3. Slide 3: My background Disciplines… Psychology Cognitive Ergonomics Human-Computer Interaction Hypermedia …converge to develop: sensemaking support tools …now applied to: e-Science / e-Learning / e-Publishing Knowledge Management
4. Slide 4: www.kmi.open.ac.uk
5. Slide 5: KMi Strategic Threads • Knowledge Management • Semantic Web / Semantic Web Services • Social Software • Narrative Hypermedia • Multimedia (esp. on the Web)
6. Slide 6: Lenses on what we do…
7. Slide 7: The missing layer to support collective sensemaking… interpretations? domain ontologies richer formalisation of consensus: minimise inconsistency, ambiguity, controversy metadata generally uncontroversial: minimise inconsistency, ambiguity, controversy resources documents, datasets, etc…
8. Slide 8: Sensemaking and knowledge sharing tools should support fluid movement around the space of… co d te e kn nse s te edg ow ns n led us co owl ge kn sensemaking + knowledge sharing un f kn orm d ze e i al dg ow a le lize m or wle dg d fo e kn
9. Slide 9: Taking ‘content’ to the next level QuickTimeﾪ and a TIFF (LZW) decompressor are needed to see this picture. From raw learning resources… (what we push to the learner)
10. Slide 10: Taking ‘content’ to the next level QuickTimeﾪ and a TIFF (LZW) decompressor are needed to see this picture. …to layers of tools for sensemaking (what the learners construct for themselves)
11. Slide 11: Taking ‘content’ to the next level QuickTimeﾪ and a TIFF (LZW) decompressor are needed to see this picture. QuickTimeﾪ and a TIFF (LZW) decompressor are needed to see this picture. QuickTimeﾪ and a TIFF (LZW) decompressor are needed to see this picture. …creating a web of ideas, open and evolving
12. Slide 12: Taking ‘content’ to the next level QuickTimeﾪ and a TIFF (LZW) decompressor are needed to see this picture. QuickTimeﾪ and a TIFF (LZW) decompressor are needed to see this picture. QuickTimeﾪ and a TIFF (LZW) decompressor are needed to see this picture. …creating a learning community
13. Slide 13: Social Software
14. Slide 14: Presence & Peripheral Awareness
15. Slide 15: Presence visualization • Instant messaging + • Presence overlaid onto geographic and conceptual maps • 200,000 downloads to date
16. Slide 16: BuddySpace in OU Languages Course
17. Slide 17: NASA distributed science teams
18. Slide 18: Hexagon: lo-fi visual presence & awareness • Small ‘Hexes’ show periodically updated snapshots of people, availability, and activity in the department • ‘Coffee room’ for audio chat • Webcam and Flash plug-in for Web browser
19. Slide 19: Virtual Meetings
20. Slide 20: FlashMeeting: Web video conf.
21. Slide 21: Access Grid video conferencing
22. Slide 22: Attending Seminars
23. Slide 23: KMi Seminar, 26th Sept., 2003
24. Slide 24: Beyond ‘Add a Comment’…
25. Slide 25: Beyond ‘Add a Comment’… Integrated web boards + documents
26. Slide 26: Generating a threaded discussion space on the fly from a document (D3E)
27. Slide 27: Generating a threaded discussion space on the fly from a document (D3E)
28. Slide 28: Beyond ‘Add a Comment’… Blogs + Wikis
29. Slide 29: Community of Practice blogspace/ RSS newsfeeds + PDAs etc
30. Slide 30: Community of Practice ‘Wikipedia’
31. Slide 31: Beyond ‘Add a Comment’… Forging meaningful links
32. Slide 32: Semantic annotation + linking between resources (interface concept) is an assumption behind…
33. Slide 33: ClaiMapper: Modelling research arguments
34. Slide 34: Connecting ideas+documents via a conceptual schema
35. Slide 35: ClaimFinder: Visualising claims in the literature
36. Slide 37: Compendium Knowledge and Dialogue Mapping
37. Slide 38: What is Compendium? • A tool for rapidly building a knowledge management environment • Highly visual, drag+drop interface with no need to understand the underlying database • Manage different kinds of connections between knowledge elements (‘nodes’) • Use individually or in a group to capture and explore key issues, options and arguments in meetings • With programming, it can be linked with other systems you already use
38. Slide 39: Demo: Mapping yesterday’s discussions
39. Slide 40: Compendium Web outline export
40. Slide 41: Case Study 1 Communicating arguments in a complex debate
41. Slide 42: Mapping the Iraq Debate
42. Slide 43: Mapping the Iraq Debate
43. Slide 44: Case Study 2 International (and interplanetary!) scientific collaboration
44. Slide 45: CoAKTinG NASA testbed: Compendium scientific feedback map from Earth geologists to Mars colleagues about their map Copyright, 2004, RIACS/NASA Ames, Open University, Southampton University Not to be used without permission
45. Slide 46: CoAKTinG NASA testbed: Meeting Replay tool for Earth scientists, synchronising video of Mars crew’s discussion with their Compendium maps Copyright, 2004, RIACS/NASA Ames, Open University, Southampton University Not to be used without permission RIACS/NASA Ames Research Center Mobile Agents Project Maarten Sierhuis KMi Open University CoAKTinG Project Simon Buckingham-Shum & Al Selvin Southampton University CoAKTinG Project Kevin Page Danius Michaelides Dave De Roure Nigel Shadbolt
46. Slide 47: Case Study 3 Emergency Response & Decision Support (for Personnel Recovery) Mixing hard logistics, decision methodology, and analysis of ‘messy’ issues (Joint work with Austin Tate, Univ. Edinburgh)
47. Slide 48: Emergency Response Planning Setup
48. Slide 49: Issue Templates for e-Response • A set of interlinked Issue templates to structure and capture planning deliberations • Navigation bar to step through the analysis and decision making methodology
49. Slide 50: JTFC Briefing: Intent template Answers may be constrained by predefined options, as specified in the XML schema
50. Slide 51: COA Comparison Worksheet Summary of how COAs trade off against each other, derived from each COA worksheet Constraints Restraints
51. Slide 52: Compendium: KM4Dev applications? • Brainstorming and discussions • Structured interviews or reviews • Meeting capture/organizational memory • Participatory design and decision support • Support a methodology you already use • Extract, index and publish ‘formal’ knowledge, but open to further dialogue/counter-examples, etc • Oral history hypermedia engine?… • Use as a personal or group tool …Your own ideas…? www.CompendiumInstitute.org >>> software, community, papers
52. Slide 53: Compendium resources… • Compendium tutorials + hands-on exercises – www.CompendiumInstitute.org/training/training.htm • Training workshops in Dialogue Mapping – www.CogNexus.org • NASA distributed science teams case study – eprints.aktors.org/375 • Personnel Recovery e-Response case study – www.aiai.ed.ac.uk/projects/co-opr • Facilitated Hypertext for Collective Sensemaking: 15 Years on from gIBIS – www.uvt.nl/lap2003 • Compendium: Making Meetings into Knowledge Events – www2.gca.org/knowledgetechnologies/2001/proceedings/Conklin&Selvin%20Slides.pdf • Conflict Cartography: A Methodology Designed to Support the Efficient and Effective Resolution of Complex,Multi-Stakeholder Conflicts
53. Slide 54: Software tool resources… • BuddySpace instant messaging + presence – www.buddyspace.org • Web+Flash video conferencing – www.flashmeeting.org • Web+Flash Hexagon video presence – cnm.open.ac.uk/projects/hexagon • Access Grid video conferencing – www.accessgrid.org