The importance of eLearning in
transforming organisational strategies:
The case study of the RIPE NCC

Sandra Cristina Qui...
Overview

Research motivation and purpose
Theoretical influences
Research strategy
Case study development
Conclusions and f...
1. Research motivation and purpose

Research object description
9000 members
76 countries

!
1. Research motivation and purpose

Problem space

•

Limitations of onsite training courses:
- Number of LIRs reached per...
1. Research motivation and purpose

Research question

Q.1. Does the introduction of eLearning practices at
the RIPE NCC t...
1. Research motivation and purpose

The RIPE NCC’s strategies

Three strategic pillars:
•

Strong Regional Internet Regist...
Overview

Research motivation and purpose
Theoretical influences
Research strategy
Case study development
Conclusions and f...
2. Theoretical framework

The importance of experience

•

Knowles’ Principles of Andragogy

•

Ausubel’s Meaningful Learn...
Overview

Research motivation and purpose
Theoretical influences
Research strategy
Case study development
Conclusions and f...
3. Research strategy

Research methods

Case Study

Design Based
Research
Overview

Research motivation and purpose
Theoretical influences
Research strategy
Case study development
Conclusions and f...
4. Case study development

Four stages

•

Stage 1: Improving the quality of the OER

•

Stage 2: Implementing Webinars

•...
4. Case study development

Stage 1: Improving the quality of the OER

•

Short videos

•

Centred on real life tasks

•

H...
4. Case study development

Stage 2: Implementing the Webinars

•

Short online synchronous
sessions

•

Interaction with t...
4. Case study development

Stage 3: RIPE NCC Academy proposal

•

Virtual Learning Environment

•

Certification of knowled...
4. Case study development

Stage 4: Impact of eLearning in strategies

•

Two surveys:
- Management Team and Executive Boa...
Categories

Subcategories
A1 - Services’ quality improvement
A2 - Services’ value
A3 - eLearning implementation

A - Stron...
Overview

Research motivation and purpose
Theoretical influences
Research strategy
Case study development
Conclusions and f...
5. Conclusions and future research

Conclusions - Management/Board
“One of the most important recent RIPE NCC strategies
w...
5. Conclusions and future research

Conclusions - Members
“It gives the chance to me to improve my knowledge of
RIPE NCC’s...
5. Conclusions and future research

Improvement of Members’ perception

!
5. Conclusions and future research

Added value to membership

!
5. Conclusions and future research

Investment in eLearning

!
5. Conclusions and future research

Effect on organisation’s strategies

Increase RIPE
NCC’s visibility
More learning
oppo...
5. Conclusions and future research

Effect on organisation’s strategies
Improve
members’
knowledge
Strong and
stable RIPE
...
5. Conclusions and future research

Conclusions

•

Indicators show that introduction of eLearning
practices:
- improves c...
5. Conclusions and future research

Clues for future research

•

Insights that support broad regional scope,
cultural and...
Thank you
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Research Master's thesis: The importance of eLearning in transforming organisational strategies: a case study

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Research Master's thesis: The importance of eLearning in transforming organisational strategies: a case study

  1. 1. The importance of eLearning in transforming organisational strategies: The case study of the RIPE NCC Sandra Cristina Quintino Brás Advisor: Professor Doutor António Moreira Teixeira Universidade Aberta Mestrado em Pedagogia do eLearning ! 26 November 2013
  2. 2. Overview Research motivation and purpose Theoretical influences Research strategy Case study development Conclusions and future research
  3. 3. 1. Research motivation and purpose Research object description 9000 members 76 countries !
  4. 4. 1. Research motivation and purpose Problem space • Limitations of onsite training courses: - Number of LIRs reached per year - Number of countries covered per year • Political unstable countries
  5. 5. 1. Research motivation and purpose Research question Q.1. Does the introduction of eLearning practices at the RIPE NCC transform its organisational strategies? Q.1.1. Does the introduction of eLearning practices at the RIPE NCC help in achieving the vision and goals of the organisation? Q.1.2. Does the introduction of eLearning practices at the RIPE NCC change the way the organisation is perceived by its collaborators and members?
  6. 6. 1. Research motivation and purpose The RIPE NCC’s strategies Three strategic pillars: • Strong Regional Internet Registry • Trusted source of data • Strong and stable RIPE Community
  7. 7. Overview Research motivation and purpose Theoretical influences Research strategy Case study development Conclusions and future research
  8. 8. 2. Theoretical framework The importance of experience • Knowles’ Principles of Andragogy • Ausubel’s Meaningful Learning • Merrill’s Five Principles of Instruction • Work-based Learning • Learning Organisation
  9. 9. Overview Research motivation and purpose Theoretical influences Research strategy Case study development Conclusions and future research
  10. 10. 3. Research strategy Research methods Case Study Design Based Research
  11. 11. Overview Research motivation and purpose Theoretical influences Research strategy Case study development Conclusions and future research
  12. 12. 4. Case study development Four stages • Stage 1: Improving the quality of the OER • Stage 2: Implementing Webinars • Stage 3: RIPE NCC Academy proposal • Stage 4: The impact of eLearning in the RIPE NCC’s strategies
  13. 13. 4. Case study development Stage 1: Improving the quality of the OER • Short videos • Centred on real life tasks • Help learners to solve problems quickly !
  14. 14. 4. Case study development Stage 2: Implementing the Webinars • Short online synchronous sessions • Interaction with trainers • Easily accessible • Decisions based on needs analysis !
  15. 15. 4. Case study development Stage 3: RIPE NCC Academy proposal • Virtual Learning Environment • Certification of knowledge • Integration with onsite courses and Webinars
  16. 16. 4. Case study development Stage 4: Impact of eLearning in strategies • Two surveys: - Management Team and Executive Board (17 replies) - Webinars’ participants (65 replies)
  17. 17. Categories Subcategories A1 - Services’ quality improvement A2 - Services’ value A3 - eLearning implementation A - Strong Registry A4 - RIR quality A5 - Knowledge certification A6 - Publicity A7 - Perception A8 - Commodity and cost reduction B - Trusted source of data B1 - Learning opportunities B2 - Content and format C1 - Physical borders absence C - Strong and stable RIPE C2 - Support Community C3 - RIPE Community integration C4 - Communication and interaction
  18. 18. Overview Research motivation and purpose Theoretical influences Research strategy Case study development Conclusions and future research
  19. 19. 5. Conclusions and future research Conclusions - Management/Board “One of the most important recent RIPE NCC strategies was to better engage with our membership. eLearning has and will play an important role in achieving this” “Reaching out to more members that normally could not attend trainings” “The RIPE NCC’s ongoing strategy is to make itself more than just a supplier of number resources to its members”
  20. 20. 5. Conclusions and future research Conclusions - Members “It gives the chance to me to improve my knowledge of RIPE NCC’s services and tools (...) without leaving my workplace. Thereby increases my value for my boss” Quick and precise learning” “(...) and the chance to directly communicate with you and exchange experiences”
  21. 21. 5. Conclusions and future research Improvement of Members’ perception !
  22. 22. 5. Conclusions and future research Added value to membership !
  23. 23. 5. Conclusions and future research Investment in eLearning !
  24. 24. 5. Conclusions and future research Effect on organisation’s strategies Increase RIPE NCC’s visibility More learning opportunities to more members Strong RIR Improve members’ knowledge Trusted source of data
  25. 25. 5. Conclusions and future research Effect on organisation’s strategies Improve members’ knowledge Strong and stable RIPE More learning Community opportunities to more Participation on the PDP members Change in procedures Change in strategies Strong RIR
  26. 26. 5. Conclusions and future research Conclusions • Indicators show that introduction of eLearning practices: - improves communication between the members and the RIPE NCC - transforms organisational strategies • Temporality limitations for short or long-term
  27. 27. 5. Conclusions and future research Clues for future research • Insights that support broad regional scope, cultural and religious diversity in eLearning • Involvement of the actors in the design of eLearning practices • Implementation of eLearning in corporate/notfor-profit environment (collaboration with RIRs) • Development of analysis’ grid
  28. 28. Thank you

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