Critical Updates Six Sigma Case Study
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Critical Updates Six Sigma Case Study

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Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the ...

Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group

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Critical Updates Six Sigma Case Study Critical Updates Six Sigma Case Study Presentation Transcript

  • Six Sigma DMAIC Project BMW of North America, LLC Project Leader/Green Belt: Rob Szarszewski Project Leader Title: Deskside Support Engineer Project Start Date: 4-3-2003Master Black Belt: Steven Bonacorsi
  • Six Sigma in Action Critical Updates Cycle TimeCustomer Profile – BMW of North America – National Headquarters app 1500 users acrossNorth America Process Capability – Before T USLBusiness Problem & Impact 20Directed by customer to perform tasks within a restrictedtimeframe at lowest cost possible. Z_ST = 1.35 Frequency 10Measure & AnalyzeData Collection: Speed to apply critical updates were 0measured. The existing process sigma was 1.35 55 65 75 85 95 105 115 125 135 Critical Upgrade Cycle TimeRoot Causes: Slow network bandwidth was the major rootcause Process Capability – After T USLImprove & Control 15Eliminate process - Changed method from using Network orInternet to locate, download and Install and changed process Z_ST = 4.2 Frequency 10to use CDs with Patches pre-downloaded 5Results/BenefitsCustomer savings of $67K collectively a year on all trips to 0regional offices and completed all tasks in required timeframe 20 30 40 50 60 70 Critical Upgrade Cycle Time 80 90 100 110 120 A savings of US $67K in 2003!