Backup Completeness Six Sigma Case Study

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Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group

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Backup Completeness Six Sigma Case Study

  1. 1. Six Sigma DMAIC Project Pfizer Account Project Leader/Green Belt: Hank Gross Project Leader Title: Senior Systems Engineer Project Start Date: February 5, 2003Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action SQL Backup Completeness Process Capability – Before Z_ST = 1.49Customer Profile – Leading Pharmaceutical CompanyBusiness Problem & Impact 257 254 DefectsOnly 50% of databases were being backed up. The number of 50% Successdatabases had increased 118% over the last year. The 50%possibility of data loss could have cost the customer US$1,206,024. The target backup success rate was 100%.Measure & AnalyzeData Collection: Database backup success was measured.The existing process sigma was 1.49. Process Capability – After Z_ST = 6.0Root Causes: No SQL Agent was installed and lack ofnotification of new databases were identified as root causes. Defect 0.0%Improve & ControlOne resource was identified and used to implement the pilotand all agents were installed on servers identified as defects.SQL backups and restores are now tested periodically as part Successof SOP. 100.0%Results/BenefitsAfter the 1 month project, the customer saved US $100,502,as a result of DB availability. A Savings of US $1,206,024 in 2003!

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