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Creating A Learning Environment For The Modern-Mobile Worker
 

Creating A Learning Environment For The Modern-Mobile Worker

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Learn how to leverage mobile learning across your organization.

Learn how to leverage mobile learning across your organization.

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Creating A Learning Environment For The Modern-Mobile Worker Creating A Learning Environment For The Modern-Mobile Worker Presentation Transcript

  • Creating A Learning Environment ForThe Modern-Mobile WorkerHow To Leverage Mobile Learning Across Your OrganizationJanet ClareySr. AnalystNovember 2012Copyright © 2012 Bersin & Associates. All rights reserved.
  • About Us!  Who We Are •  Bersin & Associates empowers HR and learning organizations to drive bottom line impact through world class research and consulting Human!  Practices Resources •  Enterprise Learning •  Human Resources •  Talent Acquisition Leadership Development •  Talent Management -  Leadership Development -  Performance Management Learning & -  Succession Management Development -  Workforce Planning!  Services Talent •  WhatWorks® Membership Acquisition •  Research-based consulting services •  IMPACT: The industry’s premiere Talent conference on the Business of Talent Management •  Bersin Basics Copyright © 2012 Bersin & Associates. All rights reserved. Page 2
  • Today’s Talent Reality Copyright © 2012 Bersin & Associates. All rights reserved. Page 3 View slide
  • Copyright © 2012 Bersin & Associates. All rights reserved. Page 4 View slide
  • Formal training programs have been built on a “just- in-case” model and may not be useful.Hermann Ebbinghaus’ “forgetting curve” Copyright © 2012 Bersin & Associates. All rights reserved. Page 5
  • On-demand learning brings personalizedcontent to the learner at the point of need. Copyright © 2012 Bersin & Associates. All rights reserved. Page 6
  • Mobile learning offers a new way of learning that causes significant disruption to traditional approaches. Camera Laptop Voice Movie Player News Book Reader Reader Remote Game Control Player Sales In-Store Tool Inventory Learning Device Tool Tool Copyright © 2012 Bersin & Associates. All rights reserved. Page 7
  • Informal learning enables peopleto control their own learning. Pathways Flow Portable / Context Learning Accessible Organizations Role in Informal Learning Copyright © 2012 Bersin & Associates. All rights reserved. Page 8
  • There are some distinct benefitsassociated with on-demandlearning•  Integrating learning in the work to support learning transfer;•  Meeting a learner’s need to receive information and updates in a timely manner, so that it can be applied to the work immediately; and,•  Enabling control by the learner, thereby increasing the likelihood that the information is relevant and in situation. Copyright © 2012 Bersin & Associates. All rights reserved. Page 9
  • Why Mobile?Mobile phones by the year 2015(that’s 10x’s the number of PCs) Source: Morgan Stanley Copyright © 2012 Bersin & Associates. All rights reserved. Page 10
  • Today’s Learning Technology RealityL&D’s natural evolution has gone from getting e-learning materials online tointegrated learning and performance support (literally) anywhere. Get Materials Expand, Blend Solve Talent Informal Learning Online Improve E-Learning Problems Skills & Specialization Career Development Rich Catalog Learning Paths Competency-Based Learning and Performance Integrated Deep Specialization University Role-Based Learning Leadership Development Mobile Internet Everywhere Location awareness Search, Collaboration, Information Feeds Instructional Design Rapid E-Learning Community Kirkpatrick Information vs. Instruction Information Architecture Collaborative / Social E-Learning Interactivity Blended Learning, Content Mgt, Get Materials Online Simulation Learning Rich Media Learning Portal LMS LMS Blogs, Wikis, Twitter, E-Learning Platform Enterprise Learning Platform Mobile, and Social Networks 2001 2004 2007 2011 2015 Copyright © 2012 Bersin & Associates. All rights reserved. Page 11
  • We have been wired for 100 years Place to Place > Person to Person Hello? Hello? Major Hello? advances were rotary dial to touch tone, party line and group calling.Source: Communication Evolution Copyright © 2012 Bersin & Associates. All rights reserved. Page 12
  • Wired to “Wireless”: 30 Years Place to Place > One to Many > Many to Many > Location-based > Context-based Early 2000’s Mid-Late 2010s 1990’s 2000’s Was Apps, Did anyone Touch anyone’s first Knowledge have this navigation and 1980’s phone a Navigation “cell” phone connectivity Did anyone have smart that was used this phone? primarily for chunky but phone calls? transportable phone?Voice | Voice + Text | Graphics, “Mouse” | Video, Touch, Fingers | Apps and Location Copyright © 2012 Bersin & Associates. All rights reserved. Page 13
  • Wireless to Ubiquitous: Now and Next 10 Years What will have staying power? Intelligent Augmented 3D Immersive Wearable Personal Reality Learning Computing Assistant What will learning look like?Source: Forbes, Carnegie Mellon Human Computer Interface, Microsoft, BMW, Jason Bradbury, GNV, MIT Copyright © 2012 Bersin & Associates. All rights reserved. Page 14
  • Ubiquitous to Beyond: Now and Next 10 Years What don’t we know? Surface Empathetic Haptic Computing Technology Technology Will Learning Be “Humanless”?Source: CITEC,,Apple, Intel-Educomp Copyright © 2012 Bersin & Associates. All rights reserved. Page 15
  • Leaps in technology have greatlyimproved the mobile user experience •  mLMS: eLearning, Nuggets, Media,Mobile Platforms (Content Performance Support Distribution & Tracking) •  Assessment •  Location & Situation Based / Aug. Reality •  Web Conferencing & Virtual Classrooms Mobile Collaboration / •  Social Media Social •  Event Feedback •  Development Tools •  Development ServicesMobile Content & Services •  Off The Shelf Content •  Strategy Copyright © 2012 Bersin & Associates. All rights reserved. Page 16
  • Ever-Widening Range of Mobile Learning Applications Copyright © 2012 Bersin & Associates. All rights reserved. Page 17
  • Ancestry.com•  Real-time search of books to find specific pages and locations of information IT needed•  Mobile video growth through iPad app (driven by employees’ commutes) Copyright © 2012 Bersin & Associates. All rights reserved. Page 18
  • Ancestry.com Copyright © 2012 Bersin & Associates. All rights reserved. Page 19
  • There are many known benefits for mobile learning Encourages Improve digital independent and literacy skills collaborative learning Helps identify areas Keeps learner for assistance and focused support Helps combat resistance to Raises self-esteem informal and and self-confidence communications technology Copyright © 2012 Bersin & Associates. All rights reserved. Page 20
  • But wait…Mobile Learning Can Be Used to Solve L&D’s Top Challenges Copyright © 2012 Bersin & Associates. All rights reserved. Page 21
  • Mobile learning offers a new way of learningthat causes significant disruption in thetraditional approach to workplace learning. Integrated Learning and Work Learner Control Portable Flexible and Timely Immediate Communication Empowering and Engaging Copyright © 2012 Bersin & Associates. All rights reserved. Page 22
  • There are also many barriers for mobile learning Personal time Device Can be costly vs. company ownership time Lack of Lack of internal Employee may standard development not be receptive devices expertise Organization Digital literacy IT support may may lack may be lacking be unavailable executive suppot Copyright © 2012 Bersin & Associates. All rights reserved. Page 23
  • Technology Provider Strategiesfor Mobile Learning Mobile Native Browser Application Copyright © 2012 Bersin & Associates. All rights reserved. Page 24
  • Pluses and Minuses of theMobile BrowserPlusAllows the provider to support a much wider range of devices for general content;Generally supports most of the features that a PC browser would;Generally faster to deploy and update; and,Allows potential access to the same LMS environment (or at least somewhat specializedversion) as with traditional PC-based access.Minus• Usually requires a live Internet connection;• Generally no support for “pushing” content directly to the learner; learners have to benotified via communications media and then they “pull” the content manually;• Browser support for interactivity or rich media varies, often forcing providers to default toa least-common denominator approach;• User experience within the browser is often not ideal and the provider has far less abilityto define that experience; and,• Generally less secure and less control over the content once downloaded. Copyright © 2012 Bersin & Associates. All rights reserved. Page 25
  • Pluses and Minuses of theUsing a Native ApplicationPlus• Supports downloading the content for consumption offline or away from access;• Content can be pushed or pulled;• Supports taking advantage of a deeper set of the device’s features;• Allows the provider better control over the user experience; and,• Can be much more secure, including providing the ability to lock or delete contentremotely in the case of lost equipment or fired employee.Minus• Requires creating a specific, tailored program for each platform supported;• Requires a device for which a native app is even possible;• Can take longer to deploy;• May be very constrained by the devise maker as to the possible experience andfunctionalities available; and,• In the case of Apple, only one, very public way to get apps onto the devices. Copyright © 2012 Bersin & Associates. All rights reserved. Page 26
  • Organizations need to rethink their perspectives, processes and approaches to bust support the flow of knowledge and continuous learning.Source: Gary Wise Copyright © 2012 Bersin & Associates. All rights reserved. Page 27
  • The role of L&D is changing and many learning solutions no longer need tobe designed, developed and delivered . Copyright © 2012 Bersin & Associates. All rights reserved. Page 28
  • Application and Practice Tips for LeveragingMobile Learning Across Your Organization•  Recognize emerging work skills such as new media and virtual collaboration•  Enable employee’s to control their own learning – anytime, anywhere•  Understand how the role of L&D is changing•  Integrate learning with work•  Identify areas that are a natural fit for mobile: •  Short videos •  Audio •  “Nuggets” of content •  Easily searchable reference material •  Assessments •  Collaboration •  Communication •  Connecting through networks •  Virtual classroom •  Books Copyright © 2012 Bersin & Associates. All rights reserved. Page 29
  • The Bersin & Associates Membership Program | Learning & Talent Leadership Talent Human Development Management & Succession Acquisition Resources Research, Tools, Market and Trend Information Frameworks, Maturity Models, High Impact® Research Programs, Factbooks® Scorecards, checklists, forms, RFP’s, selection guides, case studies, solution provider libraryMember Success Program Independent Advisory Services Ask the Experts®, Business Impact Workshops Analyst Advisory Calls, Member Success Networking and Professional Development Member Roundtables, Peer Connection®, IMPACT Conference, Bersin Lexicon®, Analyst Blogs, BersinBasics® Consulting Strategy Development, Executive Alignment, Benchmarking, Systems Selection and Roadmap, Measurement Strategy and Programs Copyright © 2012 Bersin & Associates. All rights reserved. Page 30