Microsoft Response Point SP2 Fact Sheet

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Microsoft® Response Point™ is phone system software designed for small businesses with 1 to 50 employees. The intuitive management programs, voice-activated user interface, and rich feature set make …

Microsoft® Response Point™ is phone system software designed for small businesses with 1 to 50 employees. The intuitive management programs, voice-activated user interface, and rich feature set make Response Point easy to confi gure, manage, and use.

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  • 1. SP2 NEW Features Fact Sheet Phone system software for small business SP2 Response Point button. Press the About Microsoft Response Point blue “RP button,” and take advantage of Response Point’s integrated voice recognition (IVR) technology. Microsoft Response Point is phone system software ® ™ Easy-to-follow configuration wizards. designed for small businesses with 1 to 50 employees. Walk through complex administrative The intuitive management programs, voice-activated tasks one step at a time. Wizards help guide you in configuring users, phones, user interface, and rich feature set make Response Point voice service, and performing device easy to configure, manage, and use. D-Link, Syspine, firmware upgrades. and Aastra offer complete systems that are bundled in Intercom. Make 2-way intercom affordable starter packages. calls or send 1-way pages to individuals or groups using the intercom system. Microsoft Response Point 1.0 Service Pack 2 (SP2) Voice commands. Use voice-activated commands to dial, transfer, and retrieve introduces new-and-improved features that expand calls. You can also ask for the company your voice service options, empower the administrator directory or for free directory assistance. to better manage the system, and enhance the phone Voice dialing. Use your voice, instead system experience for everyday users and callers. of your phone keypad, to call contacts. This hands-free solution eliminates the The orange stamps in this guide highlight what’s need to memorize and press numerous new in SP2. key sequences.
  • 2. Phone system software for small business SP2 Management applications. Use the Customizable URLs in Digital service. Configure voice Response Point Administrator (for the notification windows. Integrate with service with a digital service provider. system administrator) to set up and 3rd-party applications to customize the Digital service is often referred to monitor the entire phone system. Use links that appear inside incoming call as “T1,” “E1,” “PRI,” or “ISDN” by the Response Point Assistant (for the notifications. some service providers and in everyday user) to configure individual different regions. Voicemail retrieval by phone or preferences, click-to-call contacts, and e-mail. Receive voice messages as Call history log. Monitor incoming view call status. recordings or as e-mail attachments. and outgoing call activity by filtering, Automated Receptionist. Enable the sorting, and analyzing the data collected Device firmware upgrades. Follow a automated voice to answer and direct by a detailed call log. three-step wizard to upgrade your calls all of the time, when the office Park music. Play an audio file callers phones and analog gateways with the is closed, or when your receptionist latest firmware. will hear as they wait in park. can’t take calls. You can customize the Automatic phone discovery. Add Call-forwarding message. Turn automated greetings, responses, and phones to the office LAN, and Response on or off an announcement that notifies prompts that callers will hear when Point automatically discovers them, people when calls are forwarded. they navigate the phone system. You allowing you to start the configuration Bypass Receptionist. Directly can record answers to questions that process instantly. connect callers to specified extension callers frequently ask the Automated Parked-call transfer to voicemail. numbers, bypassing the receptionist or Receptionist, such as “What are your Forward a call to any voicemail box Automated Receptionist. business hours?” when someone wants to leave a voice External Access. Permit specified Customizable after-hours message for you or another Response schedule. Schedule the Automated external phone numbers (such as Point user. your mobile phone number) to access Receptionist to handle calls after- Call-forwarding rules. Tell Response Response Point remotely. hours, on holidays, and during business Point how to handle calls when you closures. Multi-function gateway devices. can’t. For example, you can forward calls VoIP service. Configure Response Configure hybrid gateway devices that to your mobile phone after 5 rings. have both FXO and FXS ports, or can be Point with VoIP service, offered through VoIP gateway device. Configure used for either analog or digital service. VoIP service providers, so that your VoIP service with an on-premise business can send and receive calls over Contact import. Import batches of gateway device that helps improve the Internet using cost-saving VoIP business and personal contacts from service quality. technology. Microsoft Office Outlook, Windows Call routing options. Choose how Two-click backup and restore. Protect Address Book (Windows XP), or incoming calls are answered. You can Windows Contacts (Windows Vista). important phone system configurations, have the Automated Receptionist, voicemail files, and contacts using this Free directory assistance. official receptionist, or multiple users simple method. Voice-dial 1-800-CALL-411 to find route calls when they come into your VPN access. Enable VPN access so business phone numbers in the U.S. business. and other information by saying that people can use the phone system Automatic parked-call return. “Call four one one.“ from remote networks. Have callers waiting in park for 3 Improved DTMF detection. Direct-dial numbers. Configure direct- minutes automatically returned to the Change the channel that detects touch dial VoIP or digital numbers so that you person who originally handled the call. tones to reduce speech misrecognition, can give customers multiple business Click to Call. Use your mouse to call often caused by background noise and numbers without the hassle and cost of contacts from the Assistant. Double-click variable service requirements. setting up new phone lines. a name in the contact list, and Response Restricted access on phones. Incoming call notifications. Enable Point dials the number for you. Designate phones for internal use or for popup windows that identify incoming Call status. Check in-call and parked- calling emergency services only. callers to appear on your computer call status from the Assistant by viewing screen. status indicators. © 2009 Microsoft Corporation. All rights reserved.