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McAllister Towing of Charleston, Inc.<br />
Business Description<br />McAllister Towing: a marine towing and transportation business<br />One of the oldest and larges...
Business Description (Continued)<br />Founded in 1864<br />Services offered: ship docking, coastal towing, harbor towing, ...
McAllister Towing of Charleston, Inc.<br />Established in 1987<br />Offers additional offshore assistance and towing<br />...
McAllister’s Information System <br />McAllister Central Dispatch, known as MCD<br />Main business processes: billing and ...
McAllister’s Tiered Process<br />Input of information for requested job<br />Information reviewed by port with detailed ti...
MCD Input and Processes<br />Input information: ship name, agent for each ship, customer name, time of job, type of job, e...
MCD Input Methods<br />Manual typing: job tonnage, date of order placement<br />Drop down menu: agent, who bill goes to<br...
Main Questions Answered by MCD<br />Details of jobs that occur<br />What time ships depart<br />Summary of the job<br />
Development of MCD<br />McAllister Central Dispatch developed specifically for the organization<br />Not a standard progra...
MCD Sample Reports<br />Job confirmation and review: dispatcher inputs all information for job when requested, used the mo...
MCD Sample Reports<br />Tow job review: summary of job, not frequently used unless there is a problem with a job<br />
MCD Sample Reports<br />Invoice: generated frequently with every job for customer<br />
MCD Sample Reports<br />List of dispatch jobs: list of jobs with color coding system<br />
MCD Sample Reports<br />Port job log: most complex, answers business questions<br />
Port Job Log<br />Can show all previous jobs <br />Allows for specific selections of a data set<br />Information: order da...
McAllister Business Questions<br />How many tugs were sent out on October the 22nd with a job type of docking? <br />Five<...
Business Questions<br />Which customers have a tendency to request a job type of sailing or docking?<br />
Business Questions<br />How many tugs are used with each vessel requesting assistance?<br />
Conclusion<br />MCD is a very effective system that generates all necessary information for the company<br />With a specif...
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DSCI300 Final Project PowerPoint

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DSCI300 Final Project PowerPoint

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Transcript of "DSCI300 Final Project PowerPoint"

  1. 1. McAllister Towing of Charleston, Inc.<br />
  2. 2. Business Description<br />McAllister Towing: a marine towing and transportation business<br />One of the oldest and largest companies in their industry<br />Cities of operation: New York City, Staten Island, Portland, Philadelphia, Baltimore, Hampton Roads, Wilmington, Georgetown, Charleston, Jacksonville, and Port Everglades<br />
  3. 3. Business Description (Continued)<br />Founded in 1864<br />Services offered: ship docking, coastal towing, harbor towing, bulk transportation<br />Customer base of over 1,000 steamship companies<br />Usage of 70 tugboats and 12 barges<br />Headquarters in New York City, New York<br />
  4. 4. McAllister Towing of Charleston, Inc.<br />Established in 1987<br />Offers additional offshore assistance and towing<br />Located on the CooperRiver<br />Mission: provide superior service to the Charleston area by employing the finest marine engineers, captains, and technicians and maintaining the most efficient tugboats<br />Goal: to be the top marine towing business in Charleston<br />Objectives: keep the level of their tugboatmaintenance high, maintain employee licenses, and have a high response time for their customers<br />
  5. 5. McAllister’s Information System <br />McAllister Central Dispatch, known as MCD<br />Main business processes: billing and dispatching<br />Sub processes: job confirmation and review, tow job review, dispatch listings, port job log of Charleston<br />
  6. 6. McAllister’s Tiered Process<br />Input of information for requested job<br />Information reviewed by port with detailed times<br />Sent to the New York office to be reviewed and approved<br />Invoice is generated from New York office<br />
  7. 7. MCD Input and Processes<br />Input information: ship name, agent for each ship, customer name, time of job, type of job, etc.<br />Processes: job scheduling, vessel data updating, relaying of docking instructions, updating and relaying of notes, adding to job list<br />There are many separate options and fields to input data into<br />
  8. 8. MCD Input Methods<br />Manual typing: job tonnage, date of order placement<br />Drop down menu: agent, who bill goes to<br />Look up screen: vessel name, job location<br />Automatically entered data: port (Charleston), job to (MCA Towing Charleston Division)<br />Previously selected data: type of job (ship assist)<br />
  9. 9. Main Questions Answered by MCD<br />Details of jobs that occur<br />What time ships depart<br />Summary of the job<br />
  10. 10. Development of MCD<br />McAllister Central Dispatch developed specifically for the organization<br />Not a standard program off the shelf<br />IT department interviewed different programmers around country<br />IT advised company president about best system<br />Company president had final decision<br />MCD is maintain in house by McAllister’s IT department<br />MCD is the universal system used by all eleven McAllister Towing locations<br />
  11. 11. MCD Sample Reports<br />Job confirmation and review: dispatcher inputs all information for job when requested, used the most frequently<br />
  12. 12. MCD Sample Reports<br />Tow job review: summary of job, not frequently used unless there is a problem with a job<br />
  13. 13. MCD Sample Reports<br />Invoice: generated frequently with every job for customer<br />
  14. 14. MCD Sample Reports<br />List of dispatch jobs: list of jobs with color coding system<br />
  15. 15. MCD Sample Reports<br />Port job log: most complex, answers business questions<br />
  16. 16. Port Job Log<br />Can show all previous jobs <br />Allows for specific selections of a data set<br />Information: order date, time requested, time started, vessel to be assisted, NRT, tug boats used, type of work, job location, customer number and name, job number<br />
  17. 17. McAllister Business Questions<br />How many tugs were sent out on October the 22nd with a job type of docking? <br />Five<br />How many time have jobs been requested by customer number 124018, Hamburg Sud?<br />From October 10th to October 24th there were four requests<br />Which tugboat is being used the most?<br />The Dorothy McAllister was used twenty-one times by itself, the Nancy McAllister only used four times by itself<br />
  18. 18. Business Questions<br />Which customers have a tendency to request a job type of sailing or docking?<br />
  19. 19. Business Questions<br />How many tugs are used with each vessel requesting assistance?<br />
  20. 20. Conclusion<br />MCD is a very effective system that generates all necessary information for the company<br />With a specific design for the company and the ability to be maintained in-house, the system is very successful<br />Using MCD, the company can answer many questions about customers and jobs to help analyze their company <br />
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