IT-as-a-Service (ITaaS) - The New Business Model for IT
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IT-as-a-Service (ITaaS) - The New Business Model for IT

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Cloud Connect Chicago 2013 presentation on why IT-as-a-Service (ITaaS) is becoming the new operating model for enterprise IT.

Cloud Connect Chicago 2013 presentation on why IT-as-a-Service (ITaaS) is becoming the new operating model for enterprise IT.

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IT-as-a-Service (ITaaS) - The New Business Model for IT IT-as-a-Service (ITaaS) - The New Business Model for IT Presentation Transcript

  • ITaaS – The New Business Model for IT Cloud Connect Chicago | Cloud IT Executive Summit 22 October 2013
  • Introduction to Leverhawk Advisory Council Service Areas •  Boutique consulting and advisory services firm ITaaS / Service Provider Transformation •  Cloud, DevOps, big data and other Next Gen IT models •  Strategic, organizational and operational issues •  Skill sets and domain expertise –  Business and IT –  Next Gen and Legacy Client Impact Business Transformation Objectivity Alistair Croll •  CloudOps, BitCurrent, Year One Labs, Coradiant (BMC) Dave Roberts •  BMC, ServiceMesh, Inkra Networks Mark Thiele •  Switch, ServiceMesh, VMware, Gilead Cloud Program Management | Brian Butte •  AT&T, PwC, IBM, EDS Joe Weinman •  Telx, AT&T, HP, Bell Labs | Proprietary & Confidential. © 2013, Leverhawk, LLC. Trusted Advisor 2
  • Not Another Acronym… Before You Head for the Exits… ITaaS is Not Another Cloud Delivery Model !!! Proprietary & Confidential. © 2013, Leverhawk, LLC. 3
  • How Enterprise IT Has Allocated Resources… Centralized, Top Down Planning … Limited User Choice! •  No Competition •  Captive Buyers •  Cost Plus Pricing Proprietary & Confidential. © 2013, Leverhawk, LLC. 4
  • The Traditional Enterprise IT Delivery Model The Process Traditional IT Model BU BU BU •  Lack of user control Request Management / Ticketing Rqmnts Analysis Infra Dev Test The Results Solution PMO Deploy •  Long lead times for new solutions (months / years) •  Large upfront capital investments IT Operations Proprietary & Confidential. © 2013, Leverhawk, LLC. 5
  • Corporate IT Now Has Competition !!!! As a Result of Public Cloud Services… The “Wall” Has Now Fallen! Proprietary & Confidential. © 2013, Leverhawk, LLC. 6
  • Key Success Patterns Are Emerging Cloud Value Creation Path Improved Productivity Business Impact Services Characteristics •  Self-serve – offer users or developers the ability to auto provision new services Faster Timeto-Market •  Standardized – provide simplified, but constrained choices around process, services, or configurations. Innovation Asset Utilization Improvements •  Responsive – aligned with customer needs and drive bottom-up, “viral” adoption. Proprietary & Confidential. © 2013, Leverhawk, LLC. 7
  • IT-as-a-Service: The New IT Operating Model The ITaaS Approach Next Gen ITaaS Service Provider Model BU BU User Freedom and Choice! BU Self-Serve Services Storefront Service Catalog Order / Billing Vendor Mgmt Chargeback Solutions Factory Fulfillment SaaS PaaS IaaS Governance Operations SaaS PaaS IaaS Legacy Service Monitoring and Testing • 80% reduction in time-to-market • 100% improvement in productivity • 50% higher asset utilization Proprietary & Confidential. © 2013, Leverhawk, LLC. 8
  • ITaaS Transformation Challenges Approach - Old Models Don’t Work • Too rigid and inflexible • Infrastructure focused • ITIL / ITSM not directly extensible ITaaS Transformation Challenges Control - The Train Has Left the Station •  Business driving transformation •  User and developer led •  Decentralized, but effective Skills - IT Needs to Learn New Tricks • Sales and marketing • Product /service management • Demand and capacity management Proprietary & Confidential. © 2013, Leverhawk, LLC. 9
  • IT Is Now A Competitive Service Provider New Enterprise IT Skills Required Sales Marketing Product Management Services and Support • Needs assessment • Market requirements • Service requirements • Demand forecasting and management • Solutioning • Positioning and messaging • Offer design and packaging • Capacity planning • Financial showback / chargeback • Communications • Competitive / PR analysis • Pricing strategy • Alliances and partnerships Proprietary & Confidential. © 2013, Leverhawk, LLC. 10
  • A New Approach for ITaaS Transformation Required Approach Outcomes Iterative Objective Build a successful foundation for long-term, iterative ITaaS transformation. •  Incremental •  Learn by doing •  Responsive Flexible •  Aligned with priorities •  Multiple “on-ramps” •  Minimal disruption Collaborative •  Users and developers •  Needs focused •  Continuous Proprietary & Confidential. © 2013, Leverhawk, LLC. •  Engage with the business on a proactive, services-focused basis instead of a reactive, silo-centric fashion. •  Provide a self-serve catalog with standard offerings to accelerate business experimentation, innovation. •  Offer fine-grained pricing for resources that is comparable with external providers. •  Develop competencies and capabilities for service management and delivery 11
  • 5 Practical Steps To Getting Started on ITaaS ①  Pick a Subset of Services •  Hybrid IaaS (Public / Private) •  Public Cloud SaaS Services •  Legacy / Virtualized ②  Define Service Offerings •  Offer Definitions •  Platforms •  Configurations •  Support •  SLAs ③  Determine Service Pricing ④  Define Policies and Governance •  Accurate TCO •  Financial transparency •  Desired behaviors and incentives •  User provisioning and access / usage •  Showback or chargeback model •  Security / compliance •  Others ⑤  Incubate Organization | Operations | Proprietary & Confidential. © 2013, Leverhawk, LLC. Tools 12
  • Leverhawk ITaaS Transformation Services Service Modules Next Gen IT Transformation Foundational Modules Flexible •  Answers “who, what and how” •  Identifies core requirements •  Provide transformation frameworks and “first principles “ | Iterative | Rapid time –to-value Strategy Development ( 4-6 weeks) Service Portfolio Design ( 6-8 weeks) Transformation Modules •  Address highest priority transformation issues •  Independent, standalone modules •  Enable incremental approach to transformation Business Assessment (4-6 weeks) DevOps Accelerator (4-6 weeks) External Services Management Hybrid Services Management (3-4 weeks) (6-8 weeks) Organization Assessment (4-6 weeks) Portfolio Assessment Educational Modules (4-8 weeks) •  Provides a common language for internal communication •  Elevates internal IQ around opportunity recognition Platform and Tools Assessment (4-6 weeks) Education and Awareness (Half and full day workshops) Proprietary & Confidential. © 2013, Leverhawk, LLC. 13
  • Leverhawk IaaS Services QuickStart QuickStart Approach Leverhawk Infrastructure Services QuickStart Program •  Provides clients a starting point for delivering hybrid IaaS via a new ITaaS operating model. •  Enables foundational capabilities in a matter of weeks. •  Based on Leverhawk tools, methodologies and approaches •  Define target private and public cloud services •  Evaluate and select cloud IaaS vendors and initial workload(s) •  Identify pricing, SLAs and support levels associated with offerings •  Define initial processes and governance models •  Implement services in service catalog or ITSM platform. Proprietary & Confidential. © 2013, Leverhawk, LLC. 14
  • For More Information… 2 Stay Connected: 1 Contact Us: Scott Bils scott@leverhawk.com 512-550-0207 (m) Skype: scottbils @sbils leverhawk.com @Leverhawk Leverhawk Leverhawk Group Thank You For Your Time! Proprietary & Confidential. © 2013, Leverhawk, LLC. 15