Talon Financial Technologies, Inc. Responsive Solutions for Your Business Talon Financial Technologies, Inc. and its wholly owned subsidiaries excel in delivering and implementing Rapid Response Shareholder/Shareowner Communications services, Interactive Voice Response (IVR) and Web based solutions. Talon’s systems are customized in both appearance and functionality to meet the specific needs of the individual campaign. All systems deliver exceptional security and marketability to the audiences they reach, and are implemented efficiently and cost effectively regardless of the campaign at hand. Our experienced executives, managers, information architects and designers represent a leading resource for innovative and sophisticated communication solutions. We are fully qualified to deliver projects of any size or complexity at both the conceptual and tactical level. Our core business revolves around helping our clients develop and implement complex communications campaigns, as well as deliver solutions and services, quickly and efficiently. From initial concept to complete project delivery, Talon excels in developing, deploying, and managing; complete shareholder/shareowner campaign solutions. By leveraging our expertise, we are able to specifically tailor solutions and services with proven technologies to meet the unique needs of our clients.
Responsive Solutions for Your Business A few of the services/products we would like to spotlight are as follows
Artificial Intelligence Cleansing Engine
Proxy Administration Shareowner Servicing Portal
Shareholder Asset Reunification Program.
The Artificial Intelligence Cleansing Engine (‘AICE’) with Telephone and Address Append Services AICE was created as a solution to the need many of our clients had due to the issues faced with poor integrity of data and subsequent low success rates for telephone matches. AICE not only cleanses and normalizes the data, but also performs data element level verification within each record to ensure accurate results. The engine is designed to identify the individual data elements, apply our code and then search both Talon’s proprietary databases and those of our strategic partners for possible matches. Once recognizing the specific data elements, the engine replaces them with complete and updated information while normalizing the record. When a new data element is found, the system adds this information to its memory and continues to learn and refine the cleansing process. In this way, our system is truly a self-taught Artificial Intelligence engine that can handle not only complex record layouts, but also understand the unique and individual data elements within the fields themselves. By utilizing the cleansed records and completing searches through our own proprietary databases and those of our partners, we are able to achieve telephone hit rates of up to 95% along with accuracy rates of up to 90%. Our strategic partners provide us with access to databases that are unparalleled in the industry. The information our systems may verify against includes, but is not limited to, Names (First, Last, and/or Middle), full and partial Addresses, Key Dates (DOB, DOD, etc.), Social Security Numbers, Death and/or Deceased Information and Estate Information. AICE provides our clients with the highest data quality and consistently delivers accuracy almost equal to deep search services without the exorbitant cost.
The Proxy Administration Shareowner Service Portal (‘PASSPORT’)
PASSPORT is an online administration solution for corporate, mutual fund, banks, insurance companies and proxy solicitors. Providing mail management to the final tabulation of votes, Passport can be customized to meet any clients needs and is ideal for any organization that needs to solicit a population of individuals to vote. Our PASSPORT software is a complete Proxy Solution for standard and rescue projects. PASSPORT provides the following;
Secured Data Upload
Automated Project set up
Synchronization of Data from street and retail sources
Real-time Client reporting
Centralized Administration utility
Direct access to real-time data
Our PASSPORT software provides a cost effective solution that eliminates many of the labor costs associated with the Proxy solicitation process.
One of the many attractive features of the PASSPORT software is that it is internet accessible, allowing clients to access their solicitation results from any access point, including their cell phones.
Call Center Web Broadridge Physical Mail PASSPORT The Proxy Administration Shareowner Service Portal (‘PASSPORT’) I DOC AICE DTCC Notice & Access Real Time Reporting IVR
Shareholder Asset Reunification Program (‘ShARP’)
Unclaimed assets are a significant issue for any publicly-listed company, financial institution, third party administrator, transfer agent, government agency, and especially for organizations with numerous shareholders. Assets tied up in dormant or forgotten accounts, lost certificates, un-tendered securities and un-cashed dividend checks can represent a huge risk, potential liability, unnecessary expense and a lost source of revenue for organizations. Asset reunification are essential to good corporate governance. Talon’s ShARP product assists organizations and vendors with the tools needed to effectively re-establish contact with shareholders.
ShARP can be a stand-alone product for use by your organization or can be integrated with your choice of service provider. Talon's ShARP system works hand in hand with your vendor or internal staff to:
Track an account’s lost funds/shares through up to five exchanges or “jumps”
Project-based handling automatically calculates an asset’s current value and any associated reclamation fees.
Facilitate electronic information delivery to owners and targets
Create split targets for assets of deceased property owners
Export files for targeted mailings
Interface with your staff or call center software
Track contact attempts, mailings, returned mail and contacts received
Maintain accurate search and claim processing statuses
Record updates to ownership and contact information
Prepare claim files with corresponding transaction batching
Export a variety of data based on criteria pre-specified by the user (customized exports enable the user to simplify many manual and labor intensive tasks associated with these campaigns).
Business Solutions and Technical Services
Election and Voting Services
Registration and Automated Survey Services
Information Viewing and Retrieval Services
Interactive Web and Voice Response Services
Unified Phone and Web Solutions
Unified Data Processing (Web, Phone, PDA)
Automated Call Center Services
Data Response and Data Collection Services
Communication Services (Red Phone)
Data Processing Services
Technical and Consulting Services
Web and Email Services
Intranet / Extranet Services
Automated Service Provision
Database Design, Development and Hosting
Application Design, Development and Hosting
Computer Telephony Integration
Call Center Services
Application and Data Maintenance
Wilton A. Davila Senior Vice President Office: 212-812-1500 Ext. 109 Mobile: 718-744-4961 Sam Berrios Executive Vice President Office: 212-812-1500 ext 104 Mobile: 646-339-2709 Corporate Headquarters Talon Financial Technologies 32 Broadway, Suite 1414 New York, NY 10004 Office: 212-812-1500 Fax: 866-450-9769 www.talonfinancial.com Talon Financial Technologies Contact info