INTERCULTURAL
COMPETENCE
Training skills
Objectives
• familiarise with different cultures in terms of
their relations to people, time and working
environment
• imp...
What is…
… CULTURE?
Culture …
… ranks what is important,
instills attitudes about what
things are appropriate and
prescribes behaviour.
Beamer...
physical contact
work ethic
appearance
body language
language
table manners
meeting style
behaviour
personal space communi...
The judgment of what is right
is rooted in beliefs, values,
attitudes, as well as habit,
tradition and accepted norms.
Mol...
Relationship
with people
Attitude to
the time
Attitude to
the working
environment
Universalism Particularism
Individualism Communitarianism
Neutral Emotional
Specific Diffuse
Achievement Ascription
Sequential Synchronic
12 12
Internal control External control
Going…
…INTERCULTURAL
STEREOTYPES
Heaven is where:
The ________ are the chefs,
The ________ are the lovers,
The ________ are the police,
The ________ are th...
Hell is where:
The ________ are the chefs,
The ________ are the lovers,
The ________ are the police,
The ________ are the ...
Silent…
…MESSAGES
Words,
7%
Tone,
38%
Non-
verbal,
55%
Grinning or smiling
in some cultures
could be interpreted
as being pushy.
Don’t do the OK sign; the
gesture means different
things in other cultures.
Nodding, to indicate
yes, is not universal.
Don’t point with
your finger, it may
be considered rude.
Be careful where you
point your feet, and
avoid pointing your toes
or soles at another.
Don’t point with
your finger, it m...
Cultural…
…AWARENESS
UNCONSCIOUS
INCOMPETENCE
CONSCIOUS
INCOMPETENCE
CONSCIOUS
COMPETENCE
UNCONSCIOUS
COMPETENCE
I don’t know that I don’t know...
When in Rome,
do as the Romans do.
Svetlana Belić Malinić
Svetlana.Belic.Malinic@consultant.com
Thank you !
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
Intercultural competence
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Intercultural competence

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Soft skills training by Svetlana Belic Malinic

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Transcript of "Intercultural competence"

  1. 1. INTERCULTURAL COMPETENCE Training skills
  2. 2. Objectives • familiarise with different cultures in terms of their relations to people, time and working environment • improve knowledge about intercultural cooperation and business • understand etiquette and business rules in various cultures
  3. 3. What is… … CULTURE?
  4. 4. Culture … … ranks what is important, instills attitudes about what things are appropriate and prescribes behaviour. Beamer’s &Varner Intercultural Communication in the GlobalWorkplace
  5. 5. physical contact work ethic appearance body language language table manners meeting style behaviour personal space communication assumptions about existence
  6. 6. The judgment of what is right is rooted in beliefs, values, attitudes, as well as habit, tradition and accepted norms. Mole (1996)
  7. 7. Relationship with people Attitude to the time Attitude to the working environment
  8. 8. Universalism Particularism
  9. 9. Individualism Communitarianism
  10. 10. Neutral Emotional
  11. 11. Specific Diffuse
  12. 12. Achievement Ascription
  13. 13. Sequential Synchronic 12 12
  14. 14. Internal control External control
  15. 15. Going… …INTERCULTURAL
  16. 16. STEREOTYPES
  17. 17. Heaven is where: The ________ are the chefs, The ________ are the lovers, The ________ are the police, The ________ are the mechanics, And the ________ make everything run on time. French Italians British Germans Swiss
  18. 18. Hell is where: The ________ are the chefs, The ________ are the lovers, The ________ are the police, The ________ are the mechanics, And the ________ make everything run on time. British Swiss Germans French Italians
  19. 19. Silent… …MESSAGES
  20. 20. Words, 7% Tone, 38% Non- verbal, 55%
  21. 21. Grinning or smiling in some cultures could be interpreted as being pushy.
  22. 22. Don’t do the OK sign; the gesture means different things in other cultures.
  23. 23. Nodding, to indicate yes, is not universal. Don’t point with your finger, it may be considered rude.
  24. 24. Be careful where you point your feet, and avoid pointing your toes or soles at another. Don’t point with your finger, it may be considered rude.
  25. 25. Cultural… …AWARENESS
  26. 26. UNCONSCIOUS INCOMPETENCE CONSCIOUS INCOMPETENCE CONSCIOUS COMPETENCE UNCONSCIOUS COMPETENCE I don’t know that I don’t know. I know that I don’t know. I know that I know. I don’t know that I know.
  27. 27. When in Rome, do as the Romans do.
  28. 28. Svetlana Belić Malinić Svetlana.Belic.Malinic@consultant.com
  29. 29. Thank you !
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