Bundaberg Brewed Drinks  Home Brew Program         MODULE 3    Introduction to People         DVD Program      Russell Cum...
Course MaterialsBefore you start this course, print out the   Workbook/Manual from the Home Brew Intranet   site.  If you ...
People Skills Agenda•   Change and You•   Leadership Model•   Effective Communication•   Next Steps    Home Brew Program 2...
Leading TeamBasic People SkillsSystems make it possible People make it happen
The change curve model            PHASE 1 PHASE 4             Denial Commitment          PHASE 2 PHASE 3          Resistan...
Team Leaders• What are the characteristics of a good  Team Leader?• List the 3 or 4 most important  characteristics of a T...
Team Leader Model We LEAD people               Company      and                      VISION                   We “walk the...
Self AssessmentUsing the model provided:• Rate yourself on the Key Characteristics as  you are NOW? (1= poor, 10= excellen...
Effective CommunicationGetting the message across to your Team
What is effective communication? • “Effective Communication is where information is sent,               received and inter...
EFFECTIVE LISTENING SKILLS  “ A good listener tries to understand  thoroughly what the other person is                 say...
Active Listening1. Focus: pay attention, look at them, body   language2. Awareness: non-verbally acknowledge   part of the...
InstructionsHow to delegate a task or responsibility to someone:1.Explain the need or purpose – WHY?2.Explain the task in ...
Instructions Exercise1. Imagine that you are to give instructions to a  colleague or team member.2. Use the Instructions p...
There’s more to delegation• Insist on results not perfection• Don’t hover, encourage independence• Learn to live with erro...
Training a learnerFollow these easy steps:1.Tell what to do2.Show how to do3.Let person try it4.Observe performance5.Prais...
Reflection• Take a minute to reflect on the training so  far.• What are some of the key learnings?• What changes will you ...
Feedback• We are usually very poor at giving  feedback – either positive or negative• Feedback works well in an environmen...
Giving Feedback        Positive Feedback                Negative Feedback1.Praise people immediately       1.Reprimand imm...
Feedback Exercise1. Imagine that you have to give positive   feedback to a colleague or team member..2. Use the process to...
Summary                     And in conclusion…Home Brew Program 2010
The change curve model            PHASE 1 PHASE 4             Denial Commitment          PHASE 2 PHASE 3          Resistan...
Team Leader Model We LEAD people               Company      and                      VISION                   We “walk the...
Active Listening1. Focus: pay attention, look at them, body   language2. Awareness: non-verbally acknowledge   part of the...
InstructionsHow to delegate a task or responsibility to someone:1.Explain the need or purpose – WHY?2.Explain the task in ...
Training a learnerFollow these easy steps:1.Tell what to do2.Show how to do3.Let person try it4.Observe performance5.Prais...
Giving Feedback        Positive Feedback                Negative Feedback1.Praise people immediately       1.Reprimand imm...
Next Steps           Where to from here?          Tools and Templates         Home Brew Intranet Site  Module 4: Intro to ...
Thanks                  Strategy into ActionHome Brew Program 2010
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Home Brew Module 3 - Intro to People

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Home Brew Module 3 - Intro to People

  1. 1. Bundaberg Brewed Drinks Home Brew Program MODULE 3 Introduction to People DVD Program Russell Cummings
  2. 2. Course MaterialsBefore you start this course, print out the Workbook/Manual from the Home Brew Intranet site. If you do not have the manual, click on pause to stop the DVD. You can pause and rewind anytime during this video. Press Play to start DVD again when you have the manual and are ready to proceed.Home Brew Program 2010
  3. 3. People Skills Agenda• Change and You• Leadership Model• Effective Communication• Next Steps Home Brew Program 2010
  4. 4. Leading TeamBasic People SkillsSystems make it possible People make it happen
  5. 5. The change curve model PHASE 1 PHASE 4 Denial Commitment PHASE 2 PHASE 3 Resistance ExplorationHome Brew Program 2010
  6. 6. Team Leaders• What are the characteristics of a good Team Leader?• List the 3 or 4 most important characteristics of a Team Leader? Click on pause to stop the DVD. Press Play to start DVD again when you have finished the exercise Home Brew Program 2010
  7. 7. Team Leader Model We LEAD people Company and VISION We “walk the talk”MANAGE resources Lead by example Alignment to Goals & Targets Set & Focus on the Develop Team maintain the Outcomes Skills & Standards Capabilities Problem Solving Processes Effective Communication Home Brew Program 2010
  8. 8. Self AssessmentUsing the model provided:• Rate yourself on the Key Characteristics as you are NOW? (1= poor, 10= excellent)• Rate yourself on WHERE you think you should be? (1= poor, 10= excellent)• Calculate the Gap between WHERE & NOW• Select the Top 3 Gaps• What actions can you take to address these gaps? Click on pause to stop the DVD. Press Play to start DVD again when you have finished the exercise Home Brew Program 2010
  9. 9. Effective CommunicationGetting the message across to your Team
  10. 10. What is effective communication? • “Effective Communication is where information is sent, received and interpreted correctly”• It is a 2-way process: listening and sending• If the message is not getting through – it’s your problem!• “I do you no harm”• It is more than words – only 7% of impact is the words you use - the rest is the communication• It needs to be honest, open and transparent• It is about using appropriate language• It is about the facts – not just emotions• It should be timely and relevant Home Brew Program 2010
  11. 11. EFFECTIVE LISTENING SKILLS “ A good listener tries to understand thoroughly what the other person is saying. In the end, he or she may disagree sharply but before they disagree, theywant to know exactly what it is they are in disagreement about...”Kenneth A. Wells Home Brew Program 2010
  12. 12. Active Listening1. Focus: pay attention, look at them, body language2. Awareness: non-verbally acknowledge part of the speech3. Respond: restate for clarity, summarise, question4. Feedback: answer, actions, reasons. How then Why. Home Brew Program 2010
  13. 13. InstructionsHow to delegate a task or responsibility to someone:1.Explain the need or purpose – WHY?2.Explain the task in logical steps3.Feedback for clarity4.Specify the responsibility and/or authority5.Confirm understanding6.Set up a review and follow up date Home Brew Program 2010
  14. 14. Instructions Exercise1. Imagine that you are to give instructions to a colleague or team member.2. Use the Instructions process (previous slide) to document how you would give these instructions.3. Reflect on how this may differ from your current way of delivering instructions.4. What changes will you make? Click on pause to stop the DVD. Press Play to start DVD again when you have finished the exerciseHome Brew Program 2010
  15. 15. There’s more to delegation• Insist on results not perfection• Don’t hover, encourage independence• Learn to live with errors, reduce them by giving feedback• Don’t short circuit or snatch back assignments• Reward good performance - praise Home Brew Program 2010
  16. 16. Training a learnerFollow these easy steps:1.Tell what to do2.Show how to do3.Let person try it4.Observe performance5.Praise progress and/or redirect Home Brew Program 2010
  17. 17. Reflection• Take a minute to reflect on the training so far.• What are some of the key learnings?• What changes will you make?• How can you apply this at work? Click on pause to stop the DVD.Press Play to start DVD again when you have finished the exercise Home Brew Program 2010
  18. 18. Feedback• We are usually very poor at giving feedback – either positive or negative• Feedback works well in an environment when you tell people from the start that you are going to tell them how they are going• Why do we need to give feedback? Home Brew Program 2010
  19. 19. Giving Feedback Positive Feedback Negative Feedback1.Praise people immediately 1.Reprimand immediately2.Tell what they did right – be 2.Tell what they did wrong– specific be specific – stick to facts3.Put it into context – why was 3.Put it into context – why important? was important?4.Stop (pause) – let them feel 4.Stop (pause) – let them feel the moment the moment5.Encourage them to keep it up 5.Encourage them to make6.Reinforce – verbal (or some changes physical – shake hands) 6.Reinforce – you think well of them but not their current performance 7.When its over – its over!Home Brew Program 2010
  20. 20. Feedback Exercise1. Imagine that you have to give positive feedback to a colleague or team member..2. Use the process to map out what you would say to that person. Write down the conversation. Practice this by saying it to yourself.3. Repeat the exercise for Negative feedback Click on pause to stop the DVD.Press Play to start DVD again when you have finished the exercise Home Brew Program 2010
  21. 21. Summary And in conclusion…Home Brew Program 2010
  22. 22. The change curve model PHASE 1 PHASE 4 Denial Commitment PHASE 2 PHASE 3 Resistance ExplorationHome Brew Program 2010
  23. 23. Team Leader Model We LEAD people Company and VISION We “walk the talk”MANAGE resources Lead by example Alignment to Goals & Targets Set & Focus on the Develop Team maintain the Outcomes Skills & Standards Capabilities Problem Solving Processes Effective Communication Home Brew Program 2010
  24. 24. Active Listening1. Focus: pay attention, look at them, body language2. Awareness: non-verbally acknowledge part of the speech3. Respond: restate for clarity, summarise, question4. Feedback: answer, actions, reasons. How then Why. Home Brew Program 2010
  25. 25. InstructionsHow to delegate a task or responsibility to someone:1.Explain the need or purpose – WHY?2.Explain the task in logical steps3.Feedback for clarity4.Specify the responsibility and/or authority5.Confirm understanding6.Set up a review and follow up date Home Brew Program 2010
  26. 26. Training a learnerFollow these easy steps:1.Tell what to do2.Show how to do3.Let person try it4.Observe performance5.Praise progress and/or redirect Home Brew Program 2010
  27. 27. Giving Feedback Positive Feedback Negative Feedback1.Praise people immediately 1.Reprimand immediately2.Tell what they did right – be 2.Tell what they did wrong– specific be specific – stick to facts3.Put it into context – why was 3.Put it into context – why important? was important?4.Stop (pause) – let them feel 4.Stop (pause) – let them feel the moment the moment5.Encourage them to keep it up 5.Encourage them to make6.Reinforce – verbal (or some changes physical – shake hands) 6.Reinforce – you think well of them but not their current performance 7.When its over – its over!Home Brew Program 2010
  28. 28. Next Steps Where to from here? Tools and Templates Home Brew Intranet Site Module 4: Intro to Process ImprovementHome Brew Program 2010
  29. 29. Thanks Strategy into ActionHome Brew Program 2010
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