Your SlideShare is downloading. ×
0
Tqm
Tqm
Tqm
Tqm
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Tqm

549

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
549
On Slideshare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
13
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. TOTAL QUALITY MANAGEMENT Er.Sartaj Singh Bajwa
  • 2. Principles Of TQM <ul><li>Customer Focus : Promoting direct contact with customer , collecting information about customer`s expectations </li></ul><ul><li>Continuous improvement : To search for better methods so as to meet with the increasing expectations of the customer </li></ul><ul><li>Teamwork : Relation between managers and non managers , suppliers and customers </li></ul>Er.Sartaj Singh Bajwa
  • 3. Core Concepts Of TQM <ul><li>Quality for profit </li></ul><ul><li>Right first time </li></ul><ul><li>Acceptable quality levels </li></ul><ul><li>Cost of quality </li></ul><ul><li>Everyone is involved </li></ul><ul><li>Synergy in teamwork </li></ul><ul><li>Recognition and reward </li></ul>Er.Sartaj Singh Bajwa
  • 4. Elements of TQM Programs <ul><ul><li>everyone gets training in quality </li></ul></ul><ul><ul><li>redefine customer </li></ul></ul><ul><ul><li>quality at the source </li></ul></ul><ul><ul><li>employee participation </li></ul></ul><ul><ul><li>continuous improvement </li></ul></ul><ul><ul><li>preventive maintenance </li></ul></ul><ul><ul><li>involve suppliers </li></ul></ul><ul><ul><li>top management commitment </li></ul></ul>Er.Sartaj Singh Bajwa

×