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    Tqm Tqm Presentation Transcript

    • TOTAL QUALITY MANAGEMENT Er.Sartaj Singh Bajwa
    • Principles Of TQM
      • Customer Focus : Promoting direct contact with customer , collecting information about customer`s expectations
      • Continuous improvement : To search for better methods so as to meet with the increasing expectations of the customer
      • Teamwork : Relation between managers and non managers , suppliers and customers
      Er.Sartaj Singh Bajwa
    • Core Concepts Of TQM
      • Quality for profit
      • Right first time
      • Acceptable quality levels
      • Cost of quality
      • Everyone is involved
      • Synergy in teamwork
      • Recognition and reward
      Er.Sartaj Singh Bajwa
    • Elements of TQM Programs
        • everyone gets training in quality
        • redefine customer
        • quality at the source
        • employee participation
        • continuous improvement
        • preventive maintenance
        • involve suppliers
        • top management commitment
      Er.Sartaj Singh Bajwa