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  • 1. TOTAL QUALITY MANAGEMENT Er.Sartaj Singh Bajwa
  • 2. Principles Of TQM
    • Customer Focus : Promoting direct contact with customer , collecting information about customer`s expectations
    • Continuous improvement : To search for better methods so as to meet with the increasing expectations of the customer
    • Teamwork : Relation between managers and non managers , suppliers and customers
    Er.Sartaj Singh Bajwa
  • 3. Core Concepts Of TQM
    • Quality for profit
    • Right first time
    • Acceptable quality levels
    • Cost of quality
    • Everyone is involved
    • Synergy in teamwork
    • Recognition and reward
    Er.Sartaj Singh Bajwa
  • 4. Elements of TQM Programs
      • everyone gets training in quality
      • redefine customer
      • quality at the source
      • employee participation
      • continuous improvement
      • preventive maintenance
      • involve suppliers
      • top management commitment
    Er.Sartaj Singh Bajwa