TOTAL QUALITY MANAGEMENT Er.Sartaj Singh Bajwa
Principles Of TQM <ul><li>Customer Focus :  Promoting direct contact with customer , collecting information about customer...
Core Concepts Of TQM <ul><li>Quality for profit </li></ul><ul><li>Right first time </li></ul><ul><li>Acceptable quality le...
Elements of TQM Programs <ul><ul><li>everyone gets training in quality </li></ul></ul><ul><ul><li>redefine customer </li><...
Upcoming SlideShare
Loading in...5
×

Tqm

573

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
573
On Slideshare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
13
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Tqm

  1. 1. TOTAL QUALITY MANAGEMENT Er.Sartaj Singh Bajwa
  2. 2. Principles Of TQM <ul><li>Customer Focus : Promoting direct contact with customer , collecting information about customer`s expectations </li></ul><ul><li>Continuous improvement : To search for better methods so as to meet with the increasing expectations of the customer </li></ul><ul><li>Teamwork : Relation between managers and non managers , suppliers and customers </li></ul>Er.Sartaj Singh Bajwa
  3. 3. Core Concepts Of TQM <ul><li>Quality for profit </li></ul><ul><li>Right first time </li></ul><ul><li>Acceptable quality levels </li></ul><ul><li>Cost of quality </li></ul><ul><li>Everyone is involved </li></ul><ul><li>Synergy in teamwork </li></ul><ul><li>Recognition and reward </li></ul>Er.Sartaj Singh Bajwa
  4. 4. Elements of TQM Programs <ul><ul><li>everyone gets training in quality </li></ul></ul><ul><ul><li>redefine customer </li></ul></ul><ul><ul><li>quality at the source </li></ul></ul><ul><ul><li>employee participation </li></ul></ul><ul><ul><li>continuous improvement </li></ul></ul><ul><ul><li>preventive maintenance </li></ul></ul><ul><ul><li>involve suppliers </li></ul></ul><ul><ul><li>top management commitment </li></ul></ul>Er.Sartaj Singh Bajwa
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×