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Intro e commerce
Intro e commerce
Intro e commerce
Intro e commerce
Intro e commerce
Intro e commerce
Intro e commerce
Intro e commerce
Intro e commerce
Intro e commerce
Intro e commerce
Intro e commerce
Intro e commerce
Intro e commerce
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Intro e commerce


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  • 1. E - COMMERCE Er.Sartaj Singh Bajwa
  • 2. What is E-Commerce ? “ Exchange of economic value facilitated by electronic media” “ Digitally enabled commercial transactions between and among organizations and individuals” Er.Sartaj Singh Bajwa
  • 3. Definition
    • E-Commerce : the process of buying, selling, or exchanging products, services, and information through computer networks.
    • It ranges from businesses receiving orders via their website through to automated systems to control the supply chain from the initial customer contact right through to management of suppliers.
    Er.Sartaj Singh Bajwa
  • 4. Role of e-commerce in Business
    • Online Shopping
    • Online Banking
    • Online Office suite
    • Online Payment system
    • Online Electronic ticket
    Er.Sartaj Singh Bajwa
  • 5. Online Shopping Er.Sartaj Singh Bajwa
  • 6. Online Banking Er.Sartaj Singh Bajwa
  • 7. Online Office Suite Er.Sartaj Singh Bajwa
  • 8. Online Payment System Er.Sartaj Singh Bajwa
  • 9. Online Electronic Ticketing Er.Sartaj Singh Bajwa
  • 10. E-Business
    • E-business refers to a broader definition of EC, not just the buying and selling of goods and services,
    • but
    • servicing customers, collaborating with business partners, conducting e-learning, and conducting electronic transactions within an organization.
    • E- business does not include commercial transactions involving an exchange of values across organizational boundaries
    • Eg online inventory control
    Er.Sartaj Singh Bajwa
  • 11. Need for E-Commerce
    • Increased competition
    • Reduction time to market
    • Improvement in payment process
    • Electronic data interchange
    • Popular with consumers and suppliers
    • To improve productivity and to generate profit
    Er.Sartaj Singh Bajwa
  • 12. Interdisciplinary nature of e-commerce
    • Marketing
    • Computer sciences
    • Consumer behavior
    • Finance
    • Economics
    • MIS
    • Accounting and auditing
    • Management
    • Business laws and ethics
    Er.Sartaj Singh Bajwa
  • 13. Benefits/ Merits
    • Buying and selling from anywhere, anytime, anything
    • 24 X 7 Operation
    • Global Reach
    • Comparison Shopping
    • Disintermediation
    • Opportunity to reduce cost
    • Speedy operations
    • Knowledge of customer behavior (length of stay on a site , page views )
    Er.Sartaj Singh Bajwa
  • 14. Demerits
    • Time for delivery of physical products
    • Physical product, supplier & delivery uncertainty
    • Perishable goods
    • Returning goods
    • Privacy, security, payment, identity, contract
    • Defined services & the unexpected
    • Size and number of transactions
    Er.Sartaj Singh Bajwa