Your SlideShare is downloading. ×
Active listening
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Active listening

1,058

Published on

busniess communtion

busniess communtion

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,058
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
46
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Active Listening Session 3
  • 2. Introduction No communication process is complete without listening. Listening can be defined as a process of receiving, interpreting and reacting to a message received from the speaker. Hearing and listening are not similar.
  • 3. STEPS INVOLVED
  • 4. TYPES Appreciative Listening is listening to derive aesthetic pleasure. Empathetic Listening is listening to a distressed friend wherein one provides emotional and moral support. Comprehensive Listening is done when someone understands and comprehends the message in greater detail, like in a class. Critical Listening is evaluating the message critically. Used when the purpose is to accept or reject the message.
  • 5.  You do not listen with just your ears: you listen with your eyes and with your sense of touch ,you listen by becoming aware of the feelings and emotions that arise within yourself because of this contact with others. You listen with your mind, your heart, your imagination. Egan Gerard
  • 6. ACTIVE versus PASSIVEListening. Prepare to listen Avoid pre-judgement Be open-minded Establish eye contact Watch for signals Extract main points Make notes if possible Give FEEDBACK
  • 7. DON’TS Pay undue emphasis to the vocabulary. Pay to much attention to the accessories and clothing of the speaker. Concentrate too hard Interrupt too often Show boredom to an uninteresting speaker
  • 8. Activity Sit in groups of 8 each. The first group member will frame a three to four lined story and pass it to his next friend. Each group member will keep on adding one line each and finally the last person in the group will tell the story to everybody in the class.

×