Crm second batch trg

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Crm second batch trg

  1. 1. CRM Officer Training 03th ~ 05th May’12 Atul Auto Ltd. Shapar, Rajkot
  2. 2. Sr Name of participant Dealership name Place Designation Feed back fromno participant1 Shweta Thakur Regional Office Ranchi CRM Excellent2 Saurabh Kumar Regional Office Delhi & NCR CRM Excellent Singh3 Vinay Morabad Regional Office Bangalore CRM Excellent4 Brijesh Denganda HO Rajkot CRM Excellent5 Sanjeev Kumar P Regional Office Cochi CRM Excellent6 Chhabil Parmar Regional Office Ahmedabad CRM Excellent Conducted by :- Mr. C L Patel. Mr. Swapnil Kokude (Service Trainer) Mr. Yogesh Ranjan (AGM Marketing) Mr. Prasant Parashar (Warranty)
  3. 3. Objective : To bring insight & deeper understanding of AAL Service Vision & Mission, CRM officer’s functions & core responsibilities To enhance knowledge on our product & dealership after sales functions To build capability for developing CRM functions at dealership level CRM AAL CRM CRM CRM CRM End customers & dealer CRM
  4. 4. Well - Come & Objective of the program
  5. 5. Explaining Purpose of CRM
  6. 6. Company Profile
  7. 7. Manufacturing Facility At AAL
  8. 8. How to Get Perfection
  9. 9. Understanding Vehicles Features
  10. 10. Video Clip of How Engine Runs
  11. 11. What is the Four Stroke Engine
  12. 12. Role & Responsibilities of CRM
  13. 13. CRM Officer Functions
  14. 14. Understanding Important Of Annexures
  15. 15. How to talk with customer & rating them ?
  16. 16. Understanding Our Customer Profile
  17. 17. Types of Customers
  18. 18. Participants Concentration
  19. 19. Service Vision & Mission
  20. 20. Explaining Warranty Policy & Procedure
  21. 21. How to fill warranty claim form
  22. 22. Important of Enquiry and Retail
  23. 23. Group Photo At AAL - Rajkot
  24. 24. Dealership Visit At Somnath Auto Agency, Rajkot Explaining AAL Product Sales and Finance Process
  25. 25. Dealership Visit At Somnath Auto Agency, Rajkot Understanding Spare Part Business
  26. 26. Dealership Visit At Somnath Auto Agency, RajkotUnderstanding WRC form and Express Bay Check List
  27. 27. Dealership Visit At Somnath Auto Agency, RajkotUnderstanding AAL Special Product “CHAKKADA”
  28. 28. Dealership Visit At Somnath Auto Agency, Rajkot Discussion On Dealer Workshop Process
  29. 29. Group Photo At Dealership
  30. 30. Enjoyed Delicious Dinner At Sarovar Hotel
  31. 31. Thank You !

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