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Virtual SAP Upgrade Tools in the Cloud

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Introduction of Texperts\' value-added service tools using Virtualization and Cloud technology to achieve zero foot print in the SAP customer\'s data center and a Pay-as-you-Go flat cost structure. …

Introduction of Texperts\' value-added service tools using Virtualization and Cloud technology to achieve zero foot print in the SAP customer\'s data center and a Pay-as-you-Go flat cost structure. vUpgrade and vBreakFix are tools-as-a-service (taas) offerings through Texperts\' private cloud and aim to increase business agility, cost reduction and optimization while facing an SAP upgrade. These solutions are built on VMware software and supplement the technical SAP upgrade process. It accelerates the SAP upgrade process and at the same time increase the flexibility by means of providing independence of fixed timelines as well as controllable costs. This is possible due to innovative SAP upgrade services injected with Virtualization and Cloud technology.

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  • 1. C18 – Virtual SAP Upgrade Tools in the Cloud Speaker: Gerhard Saumweber A proud sponsor of the
  • 2. Agenda • Introduction of Speaker and Texperts • Our understanding of Cloud Computing for SAP® • Use cases we see w/ Cloud Computing for SAP® • Our Cloud Computing infrastructure for SAP® • SAP® upgrades and Cloud Computing • Powerful Equation of Virtualization + Cloud Computing • Virtual SAP® Upgrade service tools in the Cloud • Questions and Answers SAP Virtualization Week Copyright © 2010 4/15/2010 2 Texperts, Inc. All rights reserved.
  • 3. INTRODUCTION OF TEXPERTS SAP Virtualization Week Copyright © 2010 4/15/2010 3 Texperts, Inc. All rights reserved.
  • 4. About the Speaker • Founder and CEO of Texperts, Inc. • Over 19 years of experience in IT • Over 16 years of working with SAP® • Master Degree in Computer Science • Certified SAP BASIS Consultant • Certified VMware Professional (VCP3 & 4) • Experienced w/ SAP® since release SAP® R/3 3.x • Experienced in Client-Server Software Development w/ Object-oriented(C++/UNIX) SAP Virtualization Week Copyright © 2010 4/15/2010 4 Texperts, Inc. All rights reserved.
  • 5. Texperts @ a Glance • A Millennium company founded in September 2000 • Texperts = experts for SAP® Technology • Head-quartered in Atlanta, GA • Over 10 years of business experience • Focus on SAP consulting & hosting services for native & virtual implemented SAP® systems including SAP® BASIS • Our associates are SAP®-Certified and VMware-Certified (VCP) • We are a SAP® Partner and certified for SAP® hosting • VMware Enterprise Partner w/Infrastructure Competency • ASUG Corporate Associate Membership • Novell Silver Partner SAP Virtualization Week Copyright © 2010 4/15/2010 5 Texperts, Inc. All rights reserved.
  • 6. Services Portfolio • Professional Services – SAP BASIS Consulting (onsite/offsite and hybrid) – SAP Managed Hosting Services – Consulting Services to assist with converting and migrating from a native implemented SAP landscape to a virtual SAP-on-VMware software platform – SAP Healthcheck services to ensure optimal SAP Operations w/ VMware software • Dynamic Hosting Services – Non-Mission Critical hosting • Sandbox, Development, Integration, Implementation, Training and Upgrade hosting • Demo and Evaluation – Mission Critical Hosting • External Private Cloud Services – vUpgrade℠ - On Demand Fulfillment and Utility Computing (Off Premise) – vBreakFix℠ - On Demand Fulfillment and Utility Computing (Off Premise/On Premise) – vImplementor℠ - Industrialization of SAP implementation for SME (Off Premise) SAP Virtualization Week Copyright © 2010 4/15/2010 6 Texperts, Inc. All rights reserved.
  • 7. Special Service Offering Take advantage of a FREE “SAP on VMware Virtualization Workshop” offering during the SAP Virtualization Week only and enroll at: http://texpertsinc.com/freevirtualizationworkshop.htm SAP Virtualization Week Copyright © 2010 4/15/2010 7 Texperts, Inc. All rights reserved.
  • 8. Strategic Partners @ a Glance SAP Virtualization Week Copyright © 2010 4/15/2010 8 Texperts, Inc. All rights reserved.
  • 9. Some of our Clients • JetBlue Airlines/NY • Draftex/NC • Aventis Pharmacia/GA • San Diego Data Corp/CA • Adisseo Animal Nutrition/GA • Deutz Corp/GA • Republic Technologies/OH • Lane Ltd./GA • Superior Uniform Group/FL • GE Capital ITS/GA • Intergraph Corp/AL • Ahlstrom Pump/SC • Roche Diagnostics/GA • PGT Industries/FL • American BOA/GA • Fairfax County Water Authority/VA • Toyota Industries/CA • CARBO Ceramics/TX • HP Global Services/OH • Valero/TX • Electronics for Imaging (EFI)/CA • Tesoro/TX • Rohm & Haas/PA • … SAP Virtualization Week Copyright © 2010 4/15/2010 9 Texperts, Inc. All rights reserved.
  • 10. Use cases we see w/ Cloud Computing for SAP® Our Cloud Computing infrastructure for SAP® TEXPERTS AND CLOUD SERVICES SAP Virtualization Week Copyright © 2010 4/15/2010 10 Texperts, Inc. All rights reserved.
  • 11. Our understanding of Cloud Computing in context to SAP® Cloud Computing for SAP allows: … Consuming SAP as a Service … Service provisioning On-demand … Rapid deployment to accelerate business projects … Managing Cost w/ flat pricing models like Pay-as-you-go … Standardized “custom” deployments … Scalability due to dynamic resources provisioning … Flexibility (elastic) to the customer’s needs … Efficiency due to better utilization SAP Virtualization Week Copyright © 2010 4/15/2010 11 Texperts, Inc. All rights reserved.
  • 12. Challenges we see with Cloud Computing for SAP®? • Cloud-to-Cloud Interfaces (Regulations, Security, …) • Reserved resources vs. Shared resources • Required Certifications for supportability • SAP® Best Practices, Standards and Compliance • Available licensing models especially w/ regards to SAP® • Service Level Agreements (SLAs) • PKIs (Security, Resp. Times, Latency, Uptime, Availability, … • Support with dedicated teams • Experience with SAP® Technology (Credentials) • Not a cookie cutter application SAP Virtualization Week Copyright © 2010 4/15/2010 12 Texperts, Inc. All rights reserved.
  • 13. Public Clouds are not ready for SAP today! • Specific guarantees for sensitive data – Knowledge about the data location vs transparency – Governance for Corporate data – How-to get Corporate data back and in which format • Guaranteed response times for consumed service and support • Financial remuneration for SLA violations • Dedicated resources in a shared environment • Sizing based on SAPS and mapping it to the Cloud • IT certifications, SAP Certifications and Best Practices SAP Virtualization Week Copyright © 2010 4/15/2010 13 Texperts, Inc. All rights reserved.
  • 14. Use cases we see w/ Private Clouds for SAP®? (Internal and/or External) • Non-mission critical use cases – Development – Testing – Training – Demos – Evaluation – Service Tools – SAP® Implementation Processes • Mission critical use cases – Extend SAP® Production hosting services through the cloud infrastructure of an External Private Cloud Services Provider and add sticky Managed Services SAP Virtualization Week Copyright © 2010 4/15/2010 14 Texperts, Inc. All rights reserved.
  • 15. Four Primary ITaaS Models + 2 custom ones by Texperts Established Cloud service concepts: • IaaS – Infrastructure as a Service • StaaS – Storage as a Service • SaaS – Software as a Service • PaaS - Platform as a Service Texperts: • STaaS – SAP Service Tools as a Service e.g. vUpgrade℠ • ILaaS - Implementation landscape(s) for SAP® as a Service – Encapsulated SAP implementation landscapes e.g. vImplementor℠ SAP Virtualization Week Copyright © 2010 4/15/2010 15 Texperts, Inc. All rights reserved.
  • 16. Building Blocks for SAP® in the Cloud Building Blocks Specific to Texperts • Save site location(s) • Atlanta • Cloud type • External Private Services Cloud • Hosting facility and infrastructure • SAS-70 Type II Certification certification • SAP Hosting environment • SAP certified Hosting Partner • Secure Access Infrastructure • ArrayNetworks Secure Access infrastructure technology (VPN) • SLA • SAP-oriented SLA • Support Organization • Texperts’ Support Organization (ITIL) • Certified Resources • SAP certified, VMware certified SAP Virtualization Week Copyright © 2010 4/15/2010 16 Texperts, Inc. All rights reserved.
  • 17. How did we build our Services Cloud? SaaS Certified SAP Hosting Provider including Best Practices and SAS 70 Type II/SOX vUpgrade℠ vBreakFix℠ … Certified Partners and Resources vImplementor℠ … Sandbox Development Integration Implementation Upgrade … Production Hosting Storage Network Servers SAP certified hardware SAP Virtualization Week Copyright © 2010 4/15/2010 17 Texperts, Inc. All rights reserved.
  • 18. SAP® upgrades (Pain Points and Cost Factors) Powerful Equation of Virtualization + Cloud Computing Virtual SAP® Upgrade service tools in the Cloud SAP® UPGRADE AND CLOUD COMPUTING SAP Virtualization Week Copyright © 2010 4/15/2010 18 Texperts, Inc. All rights reserved.
  • 19. Where are typical SAP Customer Pain Points? Expensive & Complex Business Continuity Solutions Expensive & SAP High Time-Consuming Customer Operational Costs SAP Upgrades Pain Points Addressing Compliance
  • 20. What is a typical time-line of an SAP upgrade? SAP Virtualization Week Copyright © 2010 4/15/2010 20 Texperts, Inc. All rights reserved.
  • 21. Four major SAP® Upgrade steps and possible areas of cost savings (estimates) Preparing Upgrade Post- PREPARE (SPDD, SPAU) the system processing Savings: 10% Savings: 60% Savings: 10% Savings: 20% Snapshots Snapshots Snapshots No Footprint Dynamic Dynamic Resources Dynamic Acceleration Resources Resources !!! Approx. 80% of opportunities of saving cost and accelerate the upgrade process !!! SAP Virtualization Week Copyright © 2010 4/15/2010 21 Texperts, Inc. All rights reserved.
  • 22. Where customers see the cost in SAP upgrades? SAP Virtualization Week Copyright © 2010 4/15/2010 22 Texperts, Inc. All rights reserved.
  • 23. Where are large and critical efforts spent in SAP® upgrades? • Re-sizing hardware, procurement and provisioning • Iterative test/analyze/improve dry-run cycles • Iterative testing of different applications and modules – SAP applications – Custom development – Integration to other applications (SAP and non-SAP) – SAP end-use applications – End-to-End • Testing and adapting the current business processes in the new SAP system (> 3 months) • Training SAP Virtualization Week Copyright © 2010 4/15/2010 23 Texperts, Inc. All rights reserved.
  • 24. Powerful Equation of Virtualization and External Private Cloud Computing • Virtualization Benefits • Cloud Computing – Fast Server Provisioning Benefits – Fast Copies of PRD – Snapshot Technology – Consumer-based – – VMotion Dynamic Resource Allocation + – Pay-as-you-Go – Off-Premise (No Data Center Footprint) – Quick Roll back/forward mechanism • Virtual SAP Service Tools in the Texperts Cloud = – vUpgrade℠ – vBreakFix℠ SAP Virtualization Week Copyright © 2010 4/15/2010 24 Texperts, Inc. All rights reserved.
  • 25. Rapid Provisioning for SAP systems e.g. Sandbox, Dry-run, break-fix etc. SAP Virtualization Week Copyright © 2010 4/15/2010 25 Texperts, Inc. All rights reserved.
  • 26. Virtualization Benefit: Faster & Safer SAP Upgrades through Snapshots and Roll back/forward  33% reduction in upgrade project duration  100% more test cycles  20% reduction in dev/deployment time  Provisioning times greatly reduced – new VMs up and running in an hour
  • 27. Use Case: SAP upgrade with vUpgrade & vBreakFix Benefits of vUpgrade Benefits of vBreakFix VIRTUAL SAP UPGRADE TOOLS IN THE CLOUD SAP Virtualization Week Copyright © 2010 4/15/2010 27 Texperts, Inc. All rights reserved.
  • 28. What would you do if you could? … reduce cost of your actual SAP upgrade even more? … do all of this with a flat price model on a Pay-as-you-go basis? … find out about pitfalls and the timing of the SAP upgrade beforehand? … train your end users how-to work with the new SAP release independent and ahead of the actual SAP upgrade project? … implement a break-fix path without a footprint in your data center? … get discounted SAP BASIS consulting services to assist you in this endeavor and through the actual SAP upgrade due to using a cloud service … check-pointed fall back steps? … enable your people to be more efficient and completely independent of the actual SAP upgrade project? … prepare your custom code to be compatible with the new SAP release independent of the actual SAP upgrade project? … develop and test new functionality of the new SAP release independent of the actual SAP upgrade project? … rapidly (1-2 weeks) deploy SAP systems e.g. Sandbox, break-fix landscape? SAP Virtualization Week Copyright © 2010 4/15/2010 28 Texperts, Inc. All rights reserved.
  • 29. Use Case: SAP® upgrade with vUpgrade℠ & vBreakFix℠ 10/1 2/1 3/31 9/1 10/15 vBreakFix℠ vUpgrade℠ PRD Fixes vDEV vQAS QAS/PRD Texperts (Off Premise) Client (On Premise) Texperts (Off Premise) Docs Trans DEV QAS PRD Client Landscape SAP Virtualization Week Copyright © 2010 4/15/2010 29 Texperts, Inc. All rights reserved.
  • 30. Benefits of vUpgrade℠ vUpgrade℠ (cloud service) Identify pitfalls, timings and modification adjustments Develop new functionality (SPDD/SPAU) independent of ahead of the SAP® upgrade actual SAP® upgrade e.g. DEV Test independent of your Accelerate upgrade with actual SAP® landscape and turn-key transports your internal procurement process Eliminates long procurement cycles End-user training before the and deployment processes SAP® upgrade e.g. Sandbox Features: Cost Reduction, Flexibility, Agility, Streamlining, Re-usability, Integration SAP Virtualization Week Copyright © 2010 4/15/2010 30 Texperts, Inc. All rights reserved.
  • 31. Benefits of vBreakFix℠ vBreakFix℠ (cloud service) Zero additional data PRD Fixes Predictable center footprint subscription-based cost models vDEV vQAS Texperts Virtual Systems Flexible Pay-As-You- Eliminates long procurement DEV QAS PRD Go payment options Client Landscape cycles and deployment processes for a production “Use-it-as-long-as- support path you-need-it” SAP upgrade project acceleration Features: Cost Management, Flexibility, Agility, Streamlining, Re-usability, Integration SAP Virtualization Week Copyright © 2010 4/15/2010 31 Texperts, Inc. All rights reserved.
  • 32. Initial step for vUpgrade℠ and vBreakFix℠ Simulating SAP Upgrade SAP DB Novell Any DBS Any OS SAP Migration SAP Customer – Native SAP Texperts Data Center – Virtual SAP Relocate a copy of the Customer SAP system temporarily >> Zero Foot Print + Virtualization Benefits << SAP Virtualization Week Copyright © 2010 4/15/2010 32 Texperts, Inc. All rights reserved.
  • 33. Secure Access Infrastructure for vUpgrade℠ and vBreakFix℠ SAP Consultants SAP Support Simulating SAP Upgrade Cloud RAC SAP Customer – Native SAP Texperts Data Center – Virtual SAP SAP Service Providers SAP Virtualization Week Copyright © 2010 4/15/2010 33 Texperts, Inc. All rights reserved.
  • 34. Questions? Thank you for your time. Enroll Now and WIN a free SAP Virtualization Workshop during the Virtualization Week April 13-15: http://texpertsinc.com/freevirtualizationworkshop.html