Cv Saugata Sengupta

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Cv Saugata Sengupta

  1. 1. Saugata Sengupta Curriculum Vitae
  2. 2. Profile <ul><li>Oracle E-Business Suite professional with over fifteen years of experience </li></ul><ul><li>Has expertise in managing large Implementations </li></ul><ul><li>Instrumental in establishing Oracle On Demand Functional Service Desk </li></ul><ul><li>As a Subject Matter Expert he has core experience in Oracle Process and Discrete Manufacturing in different business verticals </li></ul><ul><li>Also involved in the global Pre-Sales and has worked extensively on different outsourcing models. </li></ul><ul><li>Presently associated in the transition management for large Oracle Applications projects in UK </li></ul>
  3. 3. Aspiration <ul><li>Looking for a leadership position in a dynamic organization where he can leverage his managerial and technical skills to contribute in programs and delivery. </li></ul>
  4. 4. Skillset-Managerial <ul><li>Strategic Planning, with hands-on delivery and leadership capability in fast-paced, entrepreneurial organizations achieving both individual and team-based goals </li></ul><ul><li>Manage and deliver large, complex client engagements that identify, design and implement creative business solutions and technology solutions in line with firm's growth and development in a variety of ways, including engagement management and Risk management </li></ul><ul><li>Establish the processes for Shared Functional Service Desk for Customers </li></ul><ul><li>Recognizes areas for internal improvement and develops plans for implementation </li></ul><ul><li>Guide, Mentor and build teams to deliver </li></ul><ul><li>Transition management </li></ul>
  5. 5. Skillset-Implementation <ul><li>Implementation Oracle using Application Implementation Methodology (AIM) </li></ul><ul><li>Operation Analysis, Mapping, Solution Design, Conducting Conference Room Pilots, (CRP), Functional Testing, Setups and Configuration, Integration, Gap analysis and workarounds, Personalisation </li></ul><ul><li>Oracle Business Accelerator (OBA)- Attained Level 3 </li></ul><ul><li>Hands on functional expertise in Oracle Process and Discrete Manufacturing, Supply Chain and Oracle Projects </li></ul>
  6. 6. Skillset- Support <ul><li>Managing Functional Service Desk for the hosted customers of Oracle in both dedicated customer model and in the shared pool model. </li></ul><ul><li>Worked extensively on Service Level Agreements (SLA) and its deployment within the team </li></ul><ul><li>Critical Service requests, Call management, Resourcing, escalation management, PMO meetings, skill evaluation and distribution </li></ul><ul><li>External Incident Tracking on Siebel and ITG systems and Internal tracking with ITS for Oracle Service request (TAR) management </li></ul>
  7. 7. Skillset- Pre Sales <ul><li>Developing new clients, maintaining business relationships with established clients and helping companies by architecting business solutions. </li></ul><ul><li>Written and verbal communication skills with the ability to present complex ideas in a clear and concise manner to internal and external audiences </li></ul><ul><li>Oracle E-Business suite with the engagements as Scoping, responding to RFP, Building Proposals, Product Demos, Solution Architecture, Effort estimate and Relationship Management. </li></ul>
  8. 8. Job History <ul><li>2007-Present: Oracle, Bangalore- Customer Incident Manager </li></ul><ul><li>2003-2007: Mindscape, Dubai – Principal Consultant </li></ul><ul><li>2002-2003: Polaris, Gurgaon- Functional Consultant </li></ul><ul><li>2000-2002: Duncan Infotech: Functional Consultant </li></ul><ul><li>1991-2000: Philips- Manager, Production </li></ul>
  9. 9. Education <ul><li>1988 – M.Tech Electronics and Communication, Calcutta University </li></ul><ul><li>L1, L2, L3 Certificates on Oracle Business Accelerator </li></ul>
  10. 10. Achievements <ul><li>“ Oracle Night on the town award” in 2009 </li></ul><ul><li>Oracle Top Performer award for the year 2007-2008 </li></ul><ul><li>Business Process Re-Engineering to establish manufacturing excellence in state of the art Ballast Manufacturing Plant. </li></ul><ul><li>Selected as the “Best Indian Team” to participate in the Project presentation of “Reduction of Machine Breakdown Time” in Penang - Malaysia. </li></ul>
  11. 11. Major Projects <ul><li>2009: Transition Management- O2, UK </li></ul><ul><li>2008: Advisory Consulting/Support – Roll International, US </li></ul><ul><li>2006: Project Management – Masafi, Dubai </li></ul><ul><li>2004: Project Management – Al Ghurair Foods and Building Materials – Dubai </li></ul><ul><li>2002: Implementation Consulting – Sanmina- US </li></ul>

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