Barriers to communication
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Barriers to communication

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Barriers to communication Presentation Transcript

  • 1. BARRIERS TO COMMUNICATION Dr Asha Kaushik CPC,COES
  • 2. BARRIERS TO COMMUNICATION FRAMES OF REFERENCE FILTERING STRUCTURE INFORMATION OVERLOAD SEMANTICS STATUS DIFFERENCES
  • 3. FRAMES OF REFERENCE • The moment you interpret others point of view from your angle you allow your preconceived notions and prejudices to start working for you. • Your frame of reference is based on your experiences ,exposure ,education ,personality and several other elements peculiar to you. • Try to put yourself in others person position.
  • 4. FRAMES OF REFERENCE PEOPLE INTERPRET COMMUNICATIONS DIFFERENTLY DUE TO: LEARNING CULTURE IF PARTICIPANTS HAVE A COMMON FRAME OF REFERENCE EFFECTIVE COMMUNICATION EXPERIENCES IF FRAMES OF REFERENCE ARE DIFFERENT COMMUNICATION MAY BE DISTORTED
  • 5. Filtering/Improper Encoding CAN OCCUR IN EITHER DIRECTIONS • Employees manipulate information in order to avoid the appearance of having a problem • CAN BE INTENTIONAL OR UNINTENTIONAL. • Lack of understanding on part of receiver. • ADMINISTRATORS WITHHOLD NEGATIVE INFORMATION. • ERRORS IN ENCODING AND DECODING. • DUE TO DIFFERENT FRAMES OF REFERENCE
  • 6. STRUCTURE • Many levels of authority messages often modified, shortened, amended and misinterpreted. • Few levels between top and bottom tends to ignore the formal hierarchy problem: Superintendent may suffer from information overload.
  • 7. Uncertainty due to external Turbulence:  Increased specialization  Learning disabilities  Emotionally disturbed Information Overload:  Advances in communication technology  Computers  The internet  More information Administrators select parts of information in order to make decisions, which result in bad decisions.
  • 8. Semantics/Bypassing • Different words have different meaning to different people. • Mainly due to AGE.EDUCATION &EDUCATIONAL BACKGROUND. • Sender cannot transmit understanding or meaning. • Concrete words have little difference from sender to receiver. • Abstract words may cause decoding problems
  • 9. STATUS DIFFERENCES Created by: • Titles •Office Size •Furnishings •Carpet styles •Stationary •Private Secretary •Reserved Parking •salary •Those with higher status have more communication demands on them •Necessitates limiting communication to those who have direct influence
  • 10. ELEMENTS THAT CAN HELP WITH OVERCOMING COMMUNICATION BARRIERS REPETITION UNDERSTANDING EMPATHY FEEDBACK LISTENING
  • 11. REPETITION  Send the same message over and over.  Use multiple channels: Telephone, letter, memo, face to face.  Using this method reduses chance of communication error.  Example: Follow up face to face with a letter or memo.  Letter or memo also serves as reminder or documentation if needed.  Multiple channels express to the receiver the importance of the message.
  • 12. EMPATHY • A technique to understand the receivers frame of reference. • Sender should put themselves in the receivers shoes, when composing the message. • The greater the gap in learning, culture and experiences, the greater the effort must be.
  • 13. UNDERSTANDING • Communication is only effective to the extent that the sender and receiver both have a high degree of understanding. • Administrators must encode messages in words and symbols that are understandable to the receiver. • Some research has shown that much of the communication sent to employees is beyond the level of their reading abilities.
  • 14. FEEDBACK • Feedback is must to ensure that messages have been understood and received and helps the sender and receiver obtain mutual understanding.
  • 15. Two way communication takes more time but provides more satisfaction and is recommended in all but the simplest and routine transmissions of information. TO SOLICIT FEED BACK TRY THESE QUESTIONS: •How do you feel about my statement? •What do you think? •What did you hear me say? •Do you see any problems with what we have talked about?