from consultation to coproduction of public services

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  • 1. FROM CONSULTATION TO CO-PRODUCTION IN THE OPS PIL DISPATCH 01.22.14 PRESENTATION BY: KAREN PROKOPEC (MGS) and SATSUKO VANANTWERP (SiG)
  • 2. KAREN PROKOPEC SATSUKO VANANTWERP Centre for Innovation and Workplace Culture OPS Ministry of Government Services Social Innovation Generation (SiG) National
  • 3. DISCUSS WITH YOUR NEIGHBOUR: “DESCRIBE A TIME WHEN YOU EXPERIENCED A GREAT SERVICE” “WHAT MADE IT SO?” CHECK IN
  • 4. THIS SESSION IS ABOUT AN APPROACH TO DESIGNING AND DELIVERING AWESOME PUBLIC SERVICES Co-production is gaining popularity in Canada and has already taken off in USA, UK, EU, AUS… OVERVIEW
  • 5. CO-DESIGN & CO-PRODUCTION so large and broad a topic… What can we accomplish today: •  Provide some context •  Do some learning •  Do some co-learning •  Take a deeper dive •  Provide a space for further learning AGENDA ….so let’s get started
  • 6. WHY DO THINGS DIFFERENTLY? •  Rising expectations combined with growing fiscal pressures •  Technological advances •  Thriving in a changing environment •  Demographic change OPS CONTEXT
  • 7. OPS BARRIERS SESSIONS What we heard… THE OPS IS: Risk averse, hierarchal, works in silos, complex, diverse BECAUSE: •  Operational pressures and the need for efficiency •  Public perception and accountability •  The nature of the public service (complex, wicked problems) OPS CHALLENGES
  • 8. “INSANITY: DOING THE SAME THING OVER AND OVER AGAIN AND EXPECTING DIFFERENT RESULTS” – ALBERT EINSTEIN
  • 9. INTERNALLY… •  Learning programs - how to build creativity and innovation into our day to day work •  Innovation Community of Practice •  OPSpedia and the new insite project EXTERNALLY… •  Environmental Farm Plan Program •  ServiceOntario •  Condominium Act Reform process INNOVATIONS IN THE OPS
  • 10. CO-CREATION & CO-DESIGN
  • 11. CO-PRODUCING CO-DESIGNING DOING WITH ENGAGING CONSULTING DOING FOR INFORMING EDUCATING COERCING DOING TO LADDER OF PARTICIPATION
  • 12. A PROCESS THAT EMPOWERS, ENCOURAGES AND GUIDES CITIZENS AND USERS TO CREATIVELY DEVELOP SOLUTIONS WITH PROFESSIONALS CO-DESIGN IS…
  • 13. ENSURES PUBLIC SERVICES DELIVER WHAT CITIZENS WANT AND NEED TO BREAK OUT OF ORGANIZATIONAL VIEWS AND STEREOTYPES •  WHEN YOU KNOW THE QUESTION BUT NOT THE ANSWER •  WHEN YOU THINK YOU KNOW THE ANSWER, AND ARE OPEN TO HAVING YOUR ASSUMPTIONS CHALLENGED WHY CO-DESIGN?
  • 14. CASE: FAMILY BY FAMILY
  • 15. CO-DESIGN x 3 •  ALTERNATE SCENARIOS •  DETERMINANTS OF POSITIVE OUTCOMES •  STRETCH BENCHMARKING CASE: FAMILY BY FAMILY
  • 16. •  HALIFAX PUBLIC LIBRARY •  ONTARIO CONDOMINIUM ACT •  METROLYNX “BIG MOVE” •  REGENT PARK RE-DEVELOPMENT •  WATERFRONT DEVELOPMENT •  … CANADIAN EXAMPLES
  • 17. DISCUSS IN GROUPS OF 3: “WHAT EXAMPLES OF CO-DESIGN HAVE YOU SEEN AND/OR HEARD OF?” “HOW MIGHT YOU APPLY THIS THINKING IN YOUR WORK?” CHECK IN
  • 18. CO-PRODUCTION
  • 19. CO-PRODUCING CO-DESIGNING DOING WITH ENGAGING CONSULTING DOING FOR INFORMING EDUCATING COERCING DOING TO LADDER OF PARTICIPATION
  • 20. CO-PRODUCING CO.DESIGN + CO.DELIVERY = CO.PRODUCTION CO-DESIGNING ENGAGING CONSULTING   INFORMING EDUCATING COERCING LADDER OF PARTICIPATION
  • 21. DESIGNING AND DELIVERING SERVICES IN A TRUE PARTNERSHIP WITH BOTH CITIZENS AND PROFESSIONALS Co-production values lived experience and professional training equally CO-PRODUCTION IS…
  • 22. Governments save money, both immediately and preventatively Public servants enabled to use their time, energy and expertise towards developing customized, adaptive solutions; new tool for changing times Citizens experience improved service outcomes and are valuable partners in the delivery of their own care WHAT’S IN IT FOR ME?
  • 23. CASE: FAMILY BY FAMILY
  • 24. UNIQUE ELEMENTS: •  FOCUS: FAMILY UNIT (PARENTS & CHILDREN) •  WHOLE FAMILIES MENTORING WHOLE FAMILIES •  RESOURCES GROW WITH PROGRAM’S SUCCESS •  PROFESSIONALS AS FACILITATORS & COACHES CASE: FAMILY BY FAMILY
  • 25. CANADIAN •  •  •  •  DAYCARE COOPS CSI TIME BANK TYZE CARE NETWORK BABA YAGA ELDER CO-HOUSING GLOBAL •  •  •  •  FREDERICIA MODEL (DK) YOUTH COURTS OF DC (USA) MEREVALE HOUSE (UK) FUREAI KIPPU - CARING RELATIONSHIP TICKETS (JP) OTHER EXAMPLES
  • 26. SOURCE: THE CHALLENGE OF CO-PRODUCTION – BY NESTA & NEF CO-PRODUCTION GRID
  • 27. DOWNLOADING ONTO COMMUNITIES? OUR JOBS WILL BE TAKEN AWAY? SCALEABLE? CRITIQUES
  • 28. THE WAY WE DID THINGS BEFORE THERE WERE PUBLIC SERVICES Blends best practices from: •  Asset-based community development •  Citizen engagement •  Network building •  among others… CO-PROD. IS NOT NEW
  • 29. TRUST MOTIVATIONS RESPONSIVENESS CAPACITY CULTURE CHANGE
  • 30. THANK YOU! CONTACT ontario.ca karen.prokopec@ontario.ca @modernops sigeneration.ca satsuko@sigeneration.ca @sats_ko With appreciation to all our MGS and colleagues