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Crm

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CRM Session

CRM Session


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Transcript

  • 1. CRM(Customer Relationship Management)
  • 2. The basic purpose of CRM is customer satisfaction.
  • 3. Who are your customers ?• Corporate Clients• NGO Clients• Trainees• Members• Parents
  • 4. Why do you need to manage these relationships ?• To build Long term and large scale partnerships• To build credibility and move towards becoming “First Choice Partner” .
  • 5. How to maintain efficient CRM ?• Right Expectation Setting• Delivery of Set Expectations• Constant Communication• Feedback• CRM Tracking• Go the extra mile
  • 6. AIESEC in Pune - Pilot CRM toolSr.No Name of Contact Contact Date of 1st Date for Requirem Current Comment. Organization Person Details Meeting Output follow up ent Status s Company has 4 other Has subsidiar require ies ment ; across looking different to raise; industrie Possible 2 s; Has a MDP for trainees wide Thakker in-kind for 2 professio Hospitality Annanya 90497666 trainee 4/4/201 marketin Prospecti nal 1 Services Thakker 32 4/1/2012 flats 2g ve Raises network;