The basic purpose of CRM is customer satisfaction.
Who are your customers ?• Corporate Clients• NGO Clients• Trainees• Members• Parents
Why do you need to manage these relationships ?• To build Long term and large scale partnerships• To build credibility and move towards becoming “First Choice Partner” .
How to maintain efficient CRM ?• Right Expectation Setting• Delivery of Set Expectations• Constant Communication• Feedback• CRM Tracking• Go the extra mile
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