SunGard Enterprise Cloud Services @ Cloud Connect 2011

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  • These risks are already addressed within an existing IT infrastructure. Hence, the Cloud will also need to mitigate these risks.
  • Multi-tenancy & Virtualization – Is Virtualization secure and will one customers be truly not overlap with another customer on the same system? Customers are often concerned that regulatory reasons might need them to stay on a dedicated system – however there is a risk/reward tradeoff to deal with.Data Governance – Customers are concerned that they don’t have direct visibility into where their data will reside or who will interact with it and how. Hence. this is ultimately about information lifecycle managementApplication Integration – As part of the Cloud adoption, Customers are not willing to rewrite their entire application – While the Cloud is ideal for new projects that can be contained within the Cloud, in the short term they are looking to leverage as much of their existing assets as possible (including hardware and software) to protect their current investment. This requires a hybrid approach that leverages the Cloud for part of the overall application – requiring integration with the customers datacenter or their colo footprintMonitoring – Customers who ran their own cloud are used to keeping track of the various thresholds of their environment for managing the health of their applications proactively. In the Cloud, customers are concerned about being in the dark about the health of their virtual assets but also the health of the overall platform – they want to know whether there is someone truly taking care of the platform as a wholeOracle - the last major issue on every CXOs mind is whether they can get Oracle to run on the virtual environment or how their apps can still run leveraging the cloud and not breaking any contract definitionsManageability – none of the previous issues can truly be addressed without any clear form of SLAs – its these SLAs that actually serve to reduce the risk for the customer. SLAs however come in varying sizes and shapes and require a deeper understanding from the customer
  • Cloud will enable the development moving forward of our LOBs. It will allow for the delivery of a range of availability technologies by developing services that deliver productivity and expertise to IT production services.
  • SunGard Enterprise Cloud Services @ Cloud Connect 2011

    1. 1. SunGard Enterprise Cloud ServicesIndu KodukulaEVP, CTOSatish HemachandranDirector Product Management www.sungardas.com
    2. 2. Production + DR are 80+% of Enterprise Cloud Priorities What services are you planning enhance with Cloud computing? *IDG Research, 2010 © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 2
    3. 3. The Cloud Promise: COST POSITIVE FLEXIBILITY POSITIVE RISK ?? © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 3
    4. 4. And Reality Bears Out There is Risk… Jan 2011: Online Feb 2011: Online Email Image service provider service provider loses mistakenly deletes mails from150K user 4000 pictures from a accounts during a paid user’s account weekend outage © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 4
    5. 5. Traditional Enterprise IT Risks Changing Unplanned disaster Breach of security Market/Business scenarios can and policy controls conditions might significantly disrupt can lead to need you to expand regular business business and or contract capacity operations regulatory issues © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 5
    6. 6. Cloud Risks are (Mostly) Old Wine in New Bottles Security Compliance Connectivity Manageability Availability © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 6
    7. 7. Security & Compliance: Platform & Policies © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 7
    8. 8. Most Regulations Share a Common Concern:Implementation and Enforcement of Policies Track all access to network and  Secure Remote Access Governance, Periodic platform and cardholder data  Role Based Access Control policy audits, and certification Documentation of  Separation of Management, Actions & Activities Control and Customer Planes with 6 yr data retention  Availability and Fault Isolation Org. wide security for  Issue Prevention, Detection, IT systems to support ops. and assets Remediation  Log Management Protect cu. Information  Security and Auditing Identify, and resolve security violations  Business Continuity & Disaster Recovery Financial and  Data retention/archival Accounting functions. Segregation of Duties © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 8
    9. 9. Layered Security with Common Base of Controls Presentation Models Identity Management Policy, Auditing & and Platforms Compliance Application Interfaces Abstract layer Applications hardening, monitoring, separation Meta patch/release management and policy Data Content Data controls Integration and Middleware Host hardening, encryption, separation and segregation (Network, Host and Abstract Connectivity Storage) Layer Performance & security monitoring Patch and release management Hardware Infrastructure Logical, Physical and Facilities Infrastructure Environmental Security Security Detection, Response, Containment, Eradication and Forensics © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 9
    10. 10. Creating a Secure Cloud Foundation for Enterprise •Role based access control • ITIL v3 based services •Infrastructure security; Shared • Security assessments and vs. dedicated recommendations •Activity • Periodic Penetration tests Logging, monitoring, and detection • Strict change control Platform IT Best Security Practice Data- Compliance center Mgmt. Security • Biometric access control • Data center Standards • No access to shared certifications (SAS 70) infrastructure • Regulatory compliance • 24/7 Security Service; (PCI, HIPAA) CCTV for Interior/Exterior • Audit Assistance monitoring © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 10
    11. 11. Connectivity:Cloud, Non-Cloud/Hybrid © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 11
    12. 12. Choice of Connectivity to Meet Every Business Need CUSTOMERS’ CUSTOMER CUSTOMER WAN/REMOTE CUSTOMER WAN/DATACENTER Public Internet Client VPN Site to Site VPN MPLS DEDICATED INTERNET CIRCUIT SUNGARD ENTERPRISE CLOUD © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 12
    13. 13. Hybrid Cloud Use Case  Leverage existing/legacy infrastructure e.g. Mainframes IaaS Cloud 1 Colocation  Integrate with other external virtual clouds for burst (flex) capacity  Host Applications requiring Internal Cloud physical/dedicated and virtual systems (e.g. Oracle)  Integrate with third-party hosted applications e.g. IaaS Cloud 2 PaaS Cloud ASP, PaaS, SaaS, © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 13
    14. 14. Building a Hybrid Cloud CUSTOMERS’ CUSTOMER CUSTOMER WAN/REMOTE CUSTOMER WAN/DATACENTER Public Internet Client VPN Site to Site VPN MPLS Cross Connect SUNGARD DEDICATED NETWORK INTERNET CIRCUIT SUNGARD DATACENTER SUNGARD ENTERPRISE CLOUD © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 14
    15. 15. Manageability:Monitoring and Remote Hands © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 15
    16. 16. The Cloud Management Challenge Customers are still the same • Complex architectures with point-to-point connections • Legacy platform support dependencies (Win2k, Mainframes) • Non-(x86)-cloud integrations (Mainframes, Unix) Enterprise needs from Cloud Providers • A full portfolio of management services (OS, Database, Security) • Migration assistance and custom policies • Integration of Cloud & non-Cloud • Auditability of the platform and datacenter • SLA’s for the platform & service • Periodic reporting and guidance © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 16
    17. 17. Cloud Extends Traditional Management(but with different tools) Customer Applications Service and Operations Management Availability Event Patching Security Backup Monitoring Problem Management Service Provisioning Service Desk Resolution Config Mgmt Restoration Infrastructure Management Monitoring Capacity Planning Performance CPU Config Memory Config Storage Config Network Config Infrastructure © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 17
    18. 18. ITIL Based Support Process Service Desk Customer Service Delivery Verification Request for Change Request Fulfillment Incident Resolution Change Management Customer Front End Ticketing Request for Information System Service Reporting Performance Reporting Portal Service Operation Availability Reporting Configuration Reporting Tier 1 KPI and SLA Reporting CMDB Tier 2 Tier 3 Problem Management Configuration Management Aggregation Engine Correlation Event Validation Management © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 18
    19. 19. Enterprise Cloud: Platform + Automation + Process + People Intrusion Detection System – Incident Handling Process Flow System Sensor Monitors and System Users Identifies Security Event Information to users Provide additional Non-Critical and Critical Receives event Event Ticket SOC information, and Report analyzes and notifies Closed Ticket Information NOC and If no response Security Critical Event Notice NOC Information Is needed Security Office Planned Technical Analyze Triage Event Technical Response Response Execution IT Organization Proactive Other Indicators sensors and IT monitoring Operations systems Management If Management or Legal response is needed Management Closed Response Event Provide guidance External Experts and/or assistance (Forensics, legal console, etc.) Technical Focus © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 19
    20. 20. Availability:Scalability & Recovery © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 20
    21. 21. Scalability  Customer workloads vary in their infrastructure demands. Typically: • Memory Utilization • Storage I/O • Network Throughput  Infrastructure needs to distribute/scale load • Without affecting user sessions • without affecting other applications • Maintaining application interdependencies © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 21
    22. 22. Cloud enables Application Availability Decreasing Availability Always Available Available Available in hours in days Cloud Apps More Complex Virtualized Apps Simple Apps Complex Apps Legacy Apps  But… autoscaling is still unattainable for many  Replication technologies still offer the most cost effective solution for the Enterprise  Cloud makes Availability more affordable for Complex Apps: Database and app/web server  Cloud done right can also reduce you RTO © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 22
    23. 23. Integrated Recovery: Achieving Continuous Uptime Cloud is the production environment SunGard Enterprise Cloud  Backup and Restore of VMs  Active-active deployment mode  Site-to-site recovery across multiple VMs on Cloud-site 1 Customer data-centers Applications & Data  Recovery of entire application with its dependencies (VMs and non- virtualized assets) Cloud is your target recovery platform VMs on Cloud-site 2  Web-based backup/Replication of data to Cloud based on industry leading Customer technologies Data-center  VM cloning and startup  Mapping of cloud-based data to recovered instances © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 23
    24. 24. SunGard Enterprise Cloud Services © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 24 24
    25. 25. SunGard Enterprise Cloud Services Vision Deliver Managed and Recovery Services for enterprise-grade applications that ensure availability of business operations © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 25
    26. 26. Fully Managed Infrastructure-as-a-Service SunGard manages all necessary compute, network, storage and security resources, offering a complete, cost-effective solution  Virtualized environment providing hypervisor and OS system services Compute  Customize your virtual machine configurations to specific requirements  SunGard Software Licensing Services options available  Broad networking options including multiple VLAN support, robust Network internet connectivity, MPLS and dedicated circuit options Storage  Managed storage with integrated backup and restore  Managed firewall and virtual private network connectivity Security  Platform built to support compliance requirements Rapid  Ability to store custom VM templates in your own private image library Provisioning  Virtualized instances deployed within minutes Management  24/7/365 management and monitoring of your virtualized infrastructure & Monitoring  99.95% availability Service Level Agreement (per month / per VM) Portal &  Customer management portal to view and request compute resources Reporting on demand © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 26
    27. 27. Cloud Services for the Enterprise  Multi-tenant enterprise cloud and dedicated private cloud  All services fully managed by SunGard’s IT experts  Infrastructure architected for compliance and security  All solutions built on enterprise-grade infrastructure  Designed for production workloads  Predictable contract pricing with flexibility for rapid response to the changing IT demands  Customized solutions designed to enterprise needs  Comprehensive consulting services provide complete Cloud Readiness Assessments and Migration services © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 27
    28. 28. Customer Deployment – Pharmaceutical Supplier Customer Solution Requirements Customer Overview • Wanted to leverage the cloud technology to implement new SAP application • Customer supports client fulfillment for health services customers (e.g., including • Needed a solution that would scale quickly pharmacies and health care providers) and efficiently (4x scale) • Small business less than generating • Required an enterprise level solution that was revenue located in Western US fully managed by the service provider due to lack of internal expertise • New SAP implementation • Looking for a secure and compliant infrastructure Customer Buying Scenario • Leverage new technology platform to improve time to market, management Why SunGard Enterprise Cloud Services? and scalability • Commitment to service delivery and • Implementing new SAP application and process discipline the customer had no prediction • SLA and commitment to reliability regarding growth • SunGards emphasis on compliance & process • Consultative relationship with the customer © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 28
    29. 29. Customer Deployment – Software Provider Customer Solution Requirements Customer Overview • Customer is a provider of enterprise-class • Looking to increase sales, market size and electronic content archiving software. penetration Services include E- • End-customers want to reduce CapEx and Discovery, compliance, records shift to OpEx budget management and storage optimization • Assists large firms in mitigating risk and managing their digital assets from a single point of control and unified set of policies Why SunGard Enterprise Cloud Services? Customer Buying Scenario • Industry expertise • Data center security • Appeal to current customers and prospects to sell archiving software via new delivery • Reputation with financial & large enterprise method, avoiding s/w and h/w CapEx companies • Elastic SaaS Model to support rapid build-out • SunGards emphasis on compliance & of infrastructure for on demand E-discovery process or growth for any size firm • Future investments in cloud services © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 29
    30. 30. SunGard Internal Use of Cloud  Focused on using Cloud for new projects in 2011  Using cloud for: • Development • Test/QA • Production  Currently implementing projects for • Enterprise Mobility (IaaS) • Single Sign-On (IaaS) • Store Front/Billing (SaaS) • Ticketing (SaaS) • Email (SaaS) • CRM (SaaS) © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 30
    31. 31. Pragmatic Path to Enterprise Cloud Cloud Readiness Assessment Cloud Design & Architecture Cloud Implementation & Transition Steady State Production Phase I Phase II Phase III Phase IV © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 31
    32. 32. Key Solution Benefits - Summary  Highly secure and resilient platform built on IT security bestSecure enterprise- practices and meeting numerous compliance standards grade cloud  Fully managed infrastructure reduces the IT administrative burden and allows redirection of staff to strategic business initiatives  Rapid provisioning and ability to scale up and down to support newImproved IT agility business ventures and peak periods where infrastructure may only be needed for a short time & scalability  Flexible contract pricing to respond to your IT requirements  Shift from CapEx to OpEx model so you can pay as you go and onlyFinancial flexibility pay for what you need while experiencing faster payback of investment & increased ROI  Reduce labor costs via elimination of time spent on day to day infrastructure management © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 32
    33. 33. © 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 33

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