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Management Learnings From Dabbawalas
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  • 1. MANAGEMENT LEARNINGS FROM DABBAWALAS STALIN SATHITHARAN.V
  • 2. THEY ARE DABBAWALAS
  • 3. THEIR ACHEIVEMENTS
    • SIX SIGMA PERFORMANCEOF 99.99999
    • ISO CERTIFIED
    • GUINESS WORLD RECORD
    • BEST TIME MANAGEMENT OF THE WORLD
    • FEATURED IN RIPLEY’S BELIEVE IT OR NOT
  • 4.  
  • 5. KEEP OPERATIONAL COSTS TO MINIMUM Cycles & hand carts No costly posh offices
  • 6. MINIMUM CAPITAL INVESTMENT No fuel vehicles Invest hard work Bank on honesty
  • 7. SERVE ONLY THE CUSTOMERS Deliver the goods on time They keep us in business
  • 8. COMPLEXITY OPPOSES COMPLIENCE Simple procedures Plain language of communication
  • 9. MARKING A DABBA VLP 9 EX 12 3 E
  • 10. NEVER DEVIATE FROM YOUR CORE COMPETENCY Marketing of FMCG failed
  • 11. DABBAWALA & AIRTEL
  • 12. DONOT BE OVER DEPENDENT ON TECHNOLOGY 116 years old and do not completely rely on technology
  • 13. FLAT ORGANISATION Every one are share holders- BOSS 25-30 employees are headed by one head
  • 14. ORG PRESIDENT VICE PRESIDENT 13 Members ORGANISATION STRUCTURE TREASURER HEAD 5 MEMBERS GENERAL SECRETARY
  • 15. CO OPERATION Competition only in collection of boxes
  • 16. KEEPS EXTRAS FOR FAULT TOLERENCE 1: 20 employees are kept as reserve They get the same wages as others
  • 17. COMMITMENT MATTERS NOT QUALIFICATION 85% are illiterate 15% failures of 8 th standard
  • 18. KNOW THE IMPLICATION OF FUTURE Wrong delivery gets the heat from every one
  • 19. BUILD AROUND EXISTING INFRASTRUCTURES Existing transportation facility - Train
  • 20. ABANDON BAD CUSTOMERS When the dabbas are not ready on time for 3 days – DROP THE CUSTOMER
  • 21. STRIKE MEANS SUICIDE-WORK IS LIFE Never on strike for 116 years Sort out differences amicably
  • 22. PENALIZE EMPLOYEES FOR NON COMPLIENCE Penalize for not wearing full uniform Misbehavior, leaves with out prior information
  • 23. DONOT TRANSFER EMPLOYEES OFTEN They lose customer knowledge, customer trust is wasted, takes time to accustom
  • 24. HIGHSALARY ALONE CANNOT RETAIN EMPLOYEES Keep the employees emotionally united, Respect, relationship, ownership and no fear factor.
  • 25. BE HUMBLE AND DONOT BOAST ON SUCCESS Never be media savvy Respect the customers
  • 26. THANK YOU HAVE A NICE DAY