Location, location, location - Kristal
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Location, location, location - Kristal






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Location, location, location - Kristal Location, location, location - Kristal Presentation Transcript

  • Foursquare and Tourism
    Utilising location based social media in domestic tourism
    Kristal Ireland – Head of Digital at Welcome to Yorkshire
  • Welcome to Yorkshire Take Over Yorkshire on Foursquare
    In September 2010 WTY became the 1st tourist board in Europe to have an official branded page on Foursquare
  • How did we do it?
    Pretty simple - we asked nicely 
    One of my team made contact directly with Foursquare in the States and filled in their application form online
    Within a couple of weeks our application was approved and off we went
  • How did we do it?
    Once our branded page was live the fun began
    Several of our team spent their own time loading up our profile with tips of things to do at major venues around Yorkshire
  • Popular venues
  • Popular Venues
  • Why did we do it?
    We like to innovate!
    Its free!
    It was a great way to build our brand on social media
  • Why did we do it?
    We have over 9,500 followers on Foursquare
    We are all over Foursquare in Yorkshire so our brand message appears on users mobiles at check-in
  • How did we amplify it?
    We trained over 1000 WTY members on social media over 3 months in 2010
    Alongside training on Twitter and Facebook we gave specific training to businesses on how to claim and promote their venues on Foursquare
  • How did we amplify it?
    We realised pretty early on that it wasn't about us
    Success was based on building a community around Yorkshire on Foursquare
    Getting Yorkshire businesses to embrace the technology was key
  • How did we amplify it?
    We created a Tumblr account and got our members to send us in pictures of their window clings
  • How did we amplify it?
    We gave support to many members who wanted to give it a try
    Foursquare in the States were great help and sent us a box of window clings
  • How did we amplify it?
    We had lots of businesses putting specials on, including:
    Free brownies after 5 check-ins
    50% of entry on Foursquare check-in
    Free coffee/tea in museum cafes
    Free attraction visitor guides
  • The Future?
    Recent research done by Beyond Agency at the Social Loco Conference this year suggested that many users have privacy concerns about location based apps
    Only 17% of social media users surveyed use social location apps
    63% of those that are doing are engaging with big brands
  • The Future?
    US based research puts Facebook Places firmly out front in the mass consumer market for check-ins
  • The winning format?
    I think it is too soon to tell!
    Facebook needs to greatly improve its functionality and commerciality for smaller businesses using deals for it to be viable
    Location may be a flash in the pan???!!! Could only be used by niche online early adopters?
    We need to look to the 14-20 yr old demographic for success rates