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Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
Sbi operations management
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Sbi operations management

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  • 1. THE
    21st
    CENTURY
    BANKING
  • 2. Group Members
    Ashish Gupta
    AbhishekSasan
    Karamjeet Singh
    VivekChaudhary
    Vinay Singh
    ZeenatMangla
  • 3. Content
    Introduction
    Recently in the News
    Value of OM
    Process Model
    BPR in Banking
  • 4. Introduction
    • Established in 1806 at Calcutta as State bank of Calcutta
    • 5. It is the oldest bank of Indian Subcontinent
    • 6. Largest Branch Network in India with 16000-17000
    • 7. Over 25000 ATM’s
    • 8. Website : www.statebankofindia.com
    • Deposits : % 195 billion
    • 9. Revenues : US $ 12 (2009)
    • 10. Total Assets : 252.25 bill till 2009
    • 11. SBI accounts for almost one fifth of the Nation’s loans.
    • 12. Acc. to Forbes, SBI is the 29th most reputable company in the world.
    • There are 13 Directors in it’s Central Board .
    • 13. ShriPratipChaudhuri is the new Chairman
    • 14. Shri S.K Bhattacharya is the managing Director of S.B.I.
  • Services
  • Competitors
  • 21.
  • 22. Recently in the news
  • 23. Value of Operation Management
    • In Banking Sector Value of Operations depend upon the product-quality as well as the service quality model
    • 24. In SBI Homeostatic approach is being over the past few years and it has yielded a huge amount of profit. Thus reducing the error
    • 25. Also collaboration with foreign firm, made SBI the most High Tech Bank in India following a very secured as well as a better performance matrix model than other banks.
  • V.O.M. : Debit/ Credit Cards
    • SBI follows a 8-14 day process(For Issuing New Card)
    • 26. SBI follows a 6-10 day process(For Replacement of existing Card)
    • 27. SBI Product Quality, Scheduling and Design Layout is done either by it’s Zonal Offices or Special Cad. Branches
  • Mobile Banking & it’s Pro
    • Available on java enabled handsets
    • 28. Also available on SMS / GPRS / WAP
    on non-java handsets with GPRS
    connection
    • SBI came up with a conclusion 79%
    customers do not transact through
    M-banking
    • SBI again Renovated this conclusion
    21% customers transacting through
    M-banking , customers age ranging
    b/w 18-24 i.e., youth
  • 29. Layout
  • 30.
  • 31. Process – MOBILE BASED
    Application Host- Vendor’s
    WIRELESS
    • security checks: Mobile
    number & Security PIN
    • Low cost entry for all
    SBI Gateway
    CURRENT STATUS
    Offline file now
    Online in future
    BC’s mobile phone
    SBI
    Core banking
    MOBILE PHONE
    CUSTOMER
    16
  • 32. I-banking
    • Request for opening new account
    closing a/c , issuing cheque book
    • Inter Bank Transfers
    • 33. Credit PPF a/c across Branches
    • 34. Online purchases
    • 35. ez-trade@sbi
    • 36. Online applications for IPO
  • 37.
  • 38.
  • 39. Process : PC- KIOSK internet based
    internet
    KIOSK HOST
    SBI’s GATEWAY
    PC INTERNET KIOSK
    BC
    DATA
    SBI COREBANKING
    VALIDATION
    FINGER
    SBI BRANCHES
    SBI BRANCHES
    SBI BRANCHES
    CUSTOMER
  • 40. ATM Services
    • With over 25,000 ATMs in India , SBI provides the largest network
    and is continuing to expand fast
    • Includes ATMs of associate banks( namely : - SBP , SBS , SBB , SBM)
    Cards Accepted at
    SBI ATMs
    Cards issued by other banks
    SBI ATM cum
    Debit Card
    All debit/credit
    Cards
  • 41. Layout
  • 42. ATM BASED-PROCESS (Tech.)
    SERVICE PROCESS
    Customer registers for service
    Forms available at
    SBI branches
    ATM locations
    Billdesk aggregates
    Registration inform.
    Billdesk gives data for validation
    Billdesk does all
    Checks and provides data formats
    Next bill onwards
    Collects data
    Bill amount and
    Data shown to
    Customer on ATM
    Billdesk does reconcilation and provides payments
    Customer makes payment at ATM
  • 43. Process model
    The HomeoStatic Model
  • 44. SPC Model
    LCL
    OR
    UCL
  • 45. BPR in Banking
    Manpower Re-engineering
    Such as “PARIVARTAN “ “UDAAN” “CITIZEN “
    Process
    Reengineering
    ‘CBS’
    Admin.
    Reengineri-ng
    Zonal Offices Turned into District Level

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