THE <br />21st<br />                                CENTURY<br />                                               BANKING<br />
Group Members<br />Ashish Gupta<br />AbhishekSasan<br />Karamjeet Singh<br />VivekChaudhary<br />Vinay Singh<br />ZeenatMa...
Content<br />Introduction<br />Recently in the News<br />Value of OM<br />Process Model<br />BPR in Banking<br />
 Introduction<br /><ul><li>Established in 1806  at Calcutta as State bank of Calcutta
It is the oldest bank of Indian Subcontinent
Largest Branch Network  in India with 16000-17000
Over 25000 ATM’s
Website : www.statebankofindia.com</li></li></ul><li><ul><li>Deposits : % 195 billion
Revenues : US $ 12 (2009)
Total Assets : 252.25 bill till 2009
SBI accounts for almost one fifth of the Nation’s loans.
Acc. to Forbes, SBI is the 29th most reputable company in the world.</li></li></ul><li><ul><li>  There are 13 Directors in...
ShriPratipChaudhuri is the new Chairman
Shri S.K Bhattacharya is the managing Director of  S.B.I.</li></li></ul><li>    Services<br /><ul><li>Domestic treasures
ATM Services
E-Pay
E-Rail
RBIEFT
Safe Deopsit Locker
 Foreign inward remittances</li></li></ul><li> Competitors<br />
 Recently in the news<br />
 Value of Operation Management <br /><ul><li> In Banking Sector Value of Operations depend upon the product-quality as wel...
 In SBI Homeostatic approach is being over the past few years and it has yielded a huge amount of profit. Thus reducing th...
 Also collaboration with foreign firm, made SBI the most High Tech Bank in India following a very secured as well as a bet...
  SBI follows a 6-10 day process(For Replacement of existing Card)
 SBI Product Quality, Scheduling and Design Layout is done either by it’s Zonal Offices or Special Cad. Branches</li></li>...
Also available on  SMS / GPRS / WAP </li></ul> on non-java handsets  with GPRS<br /> connection<br /><ul><li>  SBI came up...
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Sbi operations management

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Sbi operations management

  1. 1. THE <br />21st<br /> CENTURY<br /> BANKING<br />
  2. 2. Group Members<br />Ashish Gupta<br />AbhishekSasan<br />Karamjeet Singh<br />VivekChaudhary<br />Vinay Singh<br />ZeenatMangla<br />
  3. 3. Content<br />Introduction<br />Recently in the News<br />Value of OM<br />Process Model<br />BPR in Banking<br />
  4. 4. Introduction<br /><ul><li>Established in 1806 at Calcutta as State bank of Calcutta
  5. 5. It is the oldest bank of Indian Subcontinent
  6. 6. Largest Branch Network in India with 16000-17000
  7. 7. Over 25000 ATM’s
  8. 8. Website : www.statebankofindia.com</li></li></ul><li><ul><li>Deposits : % 195 billion
  9. 9. Revenues : US $ 12 (2009)
  10. 10. Total Assets : 252.25 bill till 2009
  11. 11. SBI accounts for almost one fifth of the Nation’s loans.
  12. 12. Acc. to Forbes, SBI is the 29th most reputable company in the world.</li></li></ul><li><ul><li> There are 13 Directors in it’s Central Board .
  13. 13. ShriPratipChaudhuri is the new Chairman
  14. 14. Shri S.K Bhattacharya is the managing Director of S.B.I.</li></li></ul><li> Services<br /><ul><li>Domestic treasures
  15. 15. ATM Services
  16. 16. E-Pay
  17. 17. E-Rail
  18. 18. RBIEFT
  19. 19. Safe Deopsit Locker
  20. 20. Foreign inward remittances</li></li></ul><li> Competitors<br />
  21. 21.
  22. 22. Recently in the news<br />
  23. 23. Value of Operation Management <br /><ul><li> In Banking Sector Value of Operations depend upon the product-quality as well as the service quality model
  24. 24. In SBI Homeostatic approach is being over the past few years and it has yielded a huge amount of profit. Thus reducing the error
  25. 25. Also collaboration with foreign firm, made SBI the most High Tech Bank in India following a very secured as well as a better performance matrix model than other banks.</li></li></ul><li> V.O.M. : Debit/ Credit Cards <br /><ul><li>SBI follows a 8-14 day process(For Issuing New Card)
  26. 26. SBI follows a 6-10 day process(For Replacement of existing Card)
  27. 27. SBI Product Quality, Scheduling and Design Layout is done either by it’s Zonal Offices or Special Cad. Branches</li></li></ul><li>Mobile Banking & it’s Pro<br /><ul><li>Available on java enabled handsets
  28. 28. Also available on SMS / GPRS / WAP </li></ul> on non-java handsets with GPRS<br /> connection<br /><ul><li> SBI came up with a conclusion 79% </li></ul> customers do not transact through <br /> M-banking<br /><ul><li> SBI again Renovated this conclusion</li></ul> 21% customers transacting through<br /> M-banking , customers age ranging<br /> b/w 18-24 i.e., youth<br />
  29. 29. Layout <br />
  30. 30.
  31. 31. Process – MOBILE BASED<br />Application Host- Vendor’s <br />WIRELESS <br /><ul><li> security checks: Mobile </li></ul>number & Security PIN<br /><ul><li> Low cost entry for all</li></ul>SBI Gateway<br />CURRENT STATUS<br />Offline file now<br />Online in future<br />BC’s mobile phone<br />SBI <br />Core banking <br />MOBILE PHONE<br />CUSTOMER<br />16<br />
  32. 32. I-banking<br /><ul><li> Request for opening new account</li></ul> closing a/c , issuing cheque book<br /><ul><li> Inter Bank Transfers
  33. 33. Credit PPF a/c across Branches
  34. 34. Online purchases
  35. 35. ez-trade@sbi
  36. 36. Online applications for IPO</li></li></ul><li>
  37. 37.
  38. 38.
  39. 39. Process : PC- KIOSK internet based<br />internet<br />KIOSK HOST<br />SBI’s GATEWAY<br />PC INTERNET KIOSK<br />BC<br />DATA<br />SBI COREBANKING<br />VALIDATION<br />FINGER <br />SBI BRANCHES<br />SBI BRANCHES<br />SBI BRANCHES<br />CUSTOMER<br />
  40. 40. ATM Services<br /><ul><li> With over 25,000 ATMs in India , SBI provides the largest network</li></ul> and is continuing to expand fast<br /><ul><li> Includes ATMs of associate banks( namely : - SBP , SBS , SBB , SBM)</li></ul>Cards Accepted at<br />SBI ATMs<br />Cards issued by other banks<br />SBI ATM cum <br />Debit Card<br />All debit/credit<br />Cards <br />
  41. 41. Layout <br />
  42. 42. ATM BASED-PROCESS (Tech.)<br />SERVICE PROCESS<br />Customer registers for service<br />Forms available at <br />SBI branches<br />ATM locations<br />Billdesk aggregates<br />Registration inform.<br />Billdesk gives data for validation<br />Billdesk does all <br />Checks and provides data formats<br />Next bill onwards<br />Collects data<br />Bill amount and <br />Data shown to<br />Customer on ATM<br />Billdesk does reconcilation and provides payments<br />Customer makes payment at ATM<br />
  43. 43. Process model<br />The HomeoStatic Model<br />
  44. 44. SPC Model<br />LCL<br />OR<br />UCL<br />
  45. 45. BPR in Banking<br />Manpower Re-engineering<br />Such as “PARIVARTAN “ “UDAAN” “CITIZEN “<br />Process<br />Reengineering<br />‘CBS’<br />Admin.<br />Reengineri-ng<br />Zonal Offices Turned into District Level<br />
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