An activity using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process.
Processes: Activities or set of activities Input Output Controls Resources
Processes - understand interactions Process A Process D Process B Process C Input Output Controls Resources
Customer satisfaction C U S T O M E R S C U S T O M E R S Management responsibility Resource management Measurement, Analysis and improvement Product Product realisation Continual Improvement of the Quality Management System R e q u i r e m e n t s S a t i s f a c t i o n Input Output
demonstrate organisation’s ability to consistently provide product meeting customer & applicable statutory & regulatory (legal) requirements
enhance customer’s satisfaction through effective application of the system including processes for its continual improvement and assurance of conformity to customer and applicable statutory & regulatory requirements