GCDP Matching
GCDP Quality
NPS (June –
January)
NPS Score: 22
Response Rate: 70% (182 out of 208)
Promoter: 85
Detractors: 45
Passives: 52
Open cases...
Detractors - issues
34 – AIESEC´s support during XPs (7Home, 29host)
21 – JD (Clarity, Aligment with TN form)
15 – Logisti...
Promoters - issues
16 – Communicatin effectively during
acceptance procedure
9 – Selection process
9 – Induction to AIESEC...
GCDP Quality
CY Partnerships (11 countries)
-Set numbers
-sharing materials
-Co-Delivery
Customer Feedback Example
Same project in XXX, two different comments:
Trainee A “I had a fantastic experience living and ...
Co – delivery?

ppt
What it´s purpouse?
We want to create the right product for the
right expectation for the EPs
We want to deliver the best ...
How are we able to develop this codelivery?

Co-delivery based on
Product Development

Co-delivery based on
Customer Exper...
Product Development

ICX

OGX
Co-Delivery based on
customer experience
Key PRINCIPLEs
TRUST
Understanding of your own market
Co-design in Product Development
Alignment of Expectation and Timeli...
Co-delivery
• Co-delivery is a more concrete way to do
cooperations, in order to provide more
and better experiences.

• T...
Home Entity Side

Operations

Pre- Exchange

- OPS
- Introducing EPs to AIESEC
- Logistical support of EPs
for the interns...
Host Entity Side

Operations

Pre- Exchange

-- OPS
- Introducing EPs to AIESEC
- Logistical support of EPs
for the intern...
Co

Operations

Pre- Exchange

- OPS
- Introducing EPs to AIESEC
- Logistical support of EPs
for the internship
- Preparat...
Co-delivery with CY
• Preparation webinars (Russia – 5.3./6.3.)
-about projects for summer
-cultural shocks
-questions and...
Way of Ma
• Partnership MA tools + National Searchtools
• GCDP EP searchtool
• Black list + pink list (accordin to NPS)
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GCDPo Matching in AIESEC Czech Republic

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GCDPo Matching in AIESEC Czech Republic

  1. 1. GCDP Matching
  2. 2. GCDP Quality
  3. 3. NPS (June – January) NPS Score: 22 Response Rate: 70% (182 out of 208) Promoter: 85 Detractors: 45 Passives: 52 Open cases: 3 In progress case: 6 Closed cases: 49
  4. 4. Detractors - issues 34 – AIESEC´s support during XPs (7Home, 29host) 21 – JD (Clarity, Aligment with TN form) 15 – Logistical support (Pick-up, Accomodation) 13 –Personal Development (Goal setting, Personal development plan) 13 – Opportunity to create positive social impact (Visible impact of JD/project/org.)
  5. 5. Promoters - issues 16 – Communicatin effectively during acceptance procedure 9 – Selection process 9 – Induction to AIESEC 8 – Information about GCDP programme 5 – Matching support
  6. 6. GCDP Quality CY Partnerships (11 countries) -Set numbers -sharing materials -Co-Delivery
  7. 7. Customer Feedback Example Same project in XXX, two different comments: Trainee A “I had a fantastic experience living and working with 10 trainees from 7 different countries working in schools at rural XXX it completely challenged my status quo and understanding of XXX people and I see many of my cultural barriers become the bottleneck of my interaction with the locals which leads to so much personal reflection, it’s really cool!” - NPS 10 Trainee B “The project’s condition is really bad and we were put into a room of 10 away from the city without internet coverage at all, as there’s no one from the staff speaking English there, it was almost impossible to be understood. I really think this is not worth it.” - NPS 2
  8. 8. Co – delivery? ppt
  9. 9. What it´s purpouse? We want to create the right product for the right expectation for the EPs We want to deliver the best service delivery and experience for our GCDP EP by understanding what their needs through out the GCDP experience.
  10. 10. How are we able to develop this codelivery? Co-delivery based on Product Development Co-delivery based on Customer Experience
  11. 11. Product Development ICX OGX
  12. 12. Co-Delivery based on customer experience
  13. 13. Key PRINCIPLEs TRUST Understanding of your own market Co-design in Product Development Alignment of Expectation and Timeline Resource Allocation (HR/Finance/Time) Regular Communication and Evaluation
  14. 14. Co-delivery • Co-delivery is a more concrete way to do cooperations, in order to provide more and better experiences. • The responsibilities are shared between the host and sending entity. • The main focus is the development of the EP/Trainee.
  15. 15. Home Entity Side Operations Pre- Exchange - OPS - Introducing EPs to AIESEC - Logistical support of EPs for the internship - Preparation Webinars - Expectations setting on JD Exchange -EP Lead Delivery and Logistical Support (Check In) NPS C o - d e l i v e r y -Attend NPS Webinars -Implement NPS Culture -Assure Response Rate of the matched experiences Post - Exchange -Re-Integration Seminar - Improvement of OGX product & processes based on customer feedback -Improvement of ICX product & processes based on customer feedback F l o w -Assure Response Rate of the realized experiences -Assure Response Rate of the completed experiences
  16. 16. Host Entity Side Operations Pre- Exchange -- OPS - Introducing EPs to AIESEC - Logistical support of EPs for the internship -Preparation Webinars -ExpectationssettingonJD Exchange -EP Lead Delivery and Logistical Support (Check In) NPS C o - d e l i v e r y -Attend NPS Webinars -Implement NPS Culture --Assure Response Rate of the matched experiences Post - Exchange -Re Integration Seminnar - Improvement of OGX product & processes based on customer feedback -Improvement of ICX product & processes based on customer feedback F l o w -Assure Response Rate of the realized experiences -Assure Response Rate of the completed experiences
  17. 17. Co Operations Pre- Exchange - OPS - Introducing EPs to AIESEC - Logistical support of EPs for the internship - Preparation Webinars - Expectations setting on JD Delivery Flow Exchange NPS Post - Exchange -EP Lead Delivery and Logistical Support (Check In) C o - d e l i v e r y -Attend NPS Webinars -Implement NPS Culture -Assure Response Rate of the matched experiences – Check List -Re-Integration Seminar - Improvement of ICX product & processes based on customer feedback -Improvement of OGX product & processes based on customer feedback F l o w -Assure Response Rate of the realized experiences -Assure Response Rate of the completed experiences
  18. 18. Co-delivery with CY • Preparation webinars (Russia – 5.3./6.3.) -about projects for summer -cultural shocks -questions and concerns CY Spredsheet: https://docs.google.com/a/aiesec.cz/spreadsheet /ccc?key=0Aplc1TOfw98OdFFMQzN6bksyWmZFT E9tUFFKVFNGS3c&usp=drive_web#gid=0
  19. 19. Way of Ma • Partnership MA tools + National Searchtools • GCDP EP searchtool • Black list + pink list (accordin to NPS)
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