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Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
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Q2 exe mba10-shrm_pms @ icici_20104004-5-6

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executive mba oil & gas - performance management system ICICI bank

executive mba oil & gas - performance management system ICICI bank

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  • 1. Strategic Human Resource Management PMS @ ICICI BANK By Anil Kumar Sahu (20104004) Sandeep Prasad (20104005) Sarjeevan Sainbhi (20104006) Exe-MBA10, SPM, PDPU
  • 2. CONTENT• Introduction• Current PMS at ICICI Bank – Design – Process• Areas of Improvements Sarjeevan Sainbhi 2
  • 3. Introduction• ICICI Bank is the second largest bank in India and the largest private sector bank in India.• ICICI Bank has a network of 2,529 branches and 6,102 ATMs in India, and has a presence in 19 countries, including India.• products and financial services includes: – investment banking – life and non-life insurance – venture capital – asset management. Sarjeevan Sainbhi 3
  • 4. Current PMS at ICICI• PMS Software: – HRIS by People Soft.• Frequency of PMS: – Half Yearly feedback followed by Annual Appraisal.• PMS Method: – Result Method: • Balance Score Card Sarjeevan Sainbhi 4
  • 5. Current PMS at ICICI• Balance Score Card (for Operations Manager): Weight –age Score / % score / Perspective / Target Achievement Achievement Financial •Profitability 20 15 75 % •Asset Business 10 8 80 % Customer •Customer Service 15 10 66.67 % •Branch Assessor Score 15 12 80 % Process •Audit 15 12 80 % •Fraud & Ops. Risk 15 14 93.34 % Learning •E-Learning 5 5 100 % •Class room Training 5 5 100% TOTAL 100 Sarjeevan Sainbhi 81 81 % 5
  • 6. Current PMS at ICICI• Stages of PMS: – Target Setting – Self Assessment – Appraisers Assessment – Reviewers Rating – Appraiser & Reviewer Discussion – Critical Review and Normalization Sarjeevan Sainbhi 6
  • 7. Current PMS at ICICI• Normalization (Bell Curve): 5 4 3 2 1 SACK AVERAGE GOOD VERY GOOD EXCELLENT 5% 25 % 40 % 25 % 5% Sarjeevan Sainbhi 7
  • 8. Areas of Improvement1. No Access of PMS from Outside Office premises ( via. Internet).2. Individual Strength & Weakness Feedback were not Provided during Final PMS.3. No Formal Appraisal Interview with the Reviewer.4. Basis for Promotion were not transparent. Sarjeevan Sainbhi 8
  • 9. Areas of Improvement1. PMS Access Outside Office premises (via. Internet): Source : www.tceworld.co.in Sarjeevan Sainbhi 9
  • 10. 2. Individual Strength & Weakness Feedback : % score Weight – Score / / Perspective age / Achieve- Remarks Achieve- Target -ment -mentFinancial 25 20 80 %Customer 25 18 72 %Process 20 18 90 %Learning 10 5 50 %Appraiser’s Comment •Strengths 5 4 80 % Able to prioritize •Weaknesses 5 4 80 % Communication SkillReviewer’s Comment •Strengths 5 3 60 % Technical Expertise •Weaknesses 5 2 40 % Negotiation SkillTOTAL 100 74 Sarjeevan Sainbhi 10
  • 11. Areas of Improvement3. Formal Appraisal Interview :Stages of PMS: • Target Setting • Self Assessment • Appraisers Assessment • Reviewers Rating • Appraisees Interview Tell-and-Listen Interview • Appraiser & Reviewer Discussion • Critical Review and Normalization Sarjeevan Sainbhi 11
  • 12. Areas of Improvement4. Basis for Promotion Clarity: – Merit – Experience “Appropriate Promotion standards & Policies related to the job shall be framed & shall be intimated to the Appraisee” Criteria’s: – Minimum Band Required – Skill Set Required – Other Applicable Criteria e.g. Achievements etc. Sarjeevan Sainbhi 12
  • 13. Sarjeevan Sainbhi 13

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