Saregune We offer training, blogs, technological support or any question regarding new technologies, both to individuals and to associations and groups. “Community Technologies” Social movers of the neighbourhood We work in the neighbourhood and with the neighbourhood. We expect that Saregune becomes a reference point in the neighbourhood, where anyone can go, without any architectural barrier, without language barriers, without cultural barriers... We want to be a part of the neighbourhood and we are working for itSaregune to stop being regarded as a ghetto neighbourhood and become considered as a rich and diverse neighbourhood, a neighbourhood that moves.What are we? What do we do? Inclusive digital literacy We are for everybody’s access to New Technologies as a source ofAssociation Sartu Álava training and information and therefore, we offer open and free training, offering different courses and workshops, always payingSaregune is placed in the Old Part of Vitoria-Gasteiz and is one of the attention to diversity.projects of the Association Sartu Alava. We offer courses that go from Digital literacy to Blogs or photo treatment. They are courses of 1h.30 min. sessions every day for 2,The association SARTU-ÁLAVA is a private association without profit 3 or 4 weeks.purpose, non-denominational and non-polytical, who works in the We think that access to training and, consequently, to informationsector of social service and whose objective is to fight against are a key for the personal development of people.marginalisation and social exclusion.We try to do it by:: Neighbourhood initiatives- Paying special attention to the people in situation of the greatest We try to collaborate with the different activities and movementssocial disadvantage. that occur in the neighbourhood. We take part in different- Making available to them some resources of motivation, guidance, Platforms, we coordinate with other associations and groups... Inpersonal and technical qualification and qualification to have access short, we are for the collaborative and participative work as ato the labour market in a continuous process of individual working tool in our daily workaccompaniment.- Actively intervening in the social situations to build new, moreintegrating possibilities.Although our field of performance is the Province of Alava, we workhomogeneously in the entire Autonomous Community of the Basque How do we do it?Country through our participation in SARTU Federation. We sharemethodology, objectives, strategy and working bargaining with Employment and Training Plans (PEFs)them. For all purposes, we act as one only body with joint A key part of all this is the 2 Employment and Training Plans, 24management. people every year, distributed in 2PEFs, who are trained (650 hours) and then part time employed for a whole year. The dynamizing people, teaching the training and assisting the userMeeting point people. These people have the space open from 9 in the morning until 20.30 h, teaching 6 courses throughout the day.Saregune is a space, open to The multimedia environment technicians, who manage, create andeveryone in which we use IT as an maintain different Web services, edit videos, elaborate posters orexcuse to break different barriers; anything the different associations and groups ask for.digital, neighbourhood, cultural...
Free Software and Web 2.0To be able to achieve our objectives we only use Free Software, open And we commit 100% for the philosophy of Web 2.0, which has asand cost free software, accessible for everybody. At present, our key elements the participation, accessibility and collaborative work.machines work with Ubuntu, we use the office-computing suite We coordinate with Google Calendar, we have materials in Slidehsare,Open Office.org, we treat photographs with Gimp, we make design our photos are in Flickr and Picasa,...with Inkscape, browse with Firefox...For whom? city, 17 % of the population is immigrant (registered in the census), unemployment, housing problems, lack of public spaces and services, etc. which hade made it become an unattractive place to live or from the commercial point of view.Saregune is a space open to the citizens, whose only requirement ismotivation and to be willing to get trained. On the other hand, the institutional proposals of intervention, focused on the business reactivation and the recovery of the richThe people who come to register in the courses only need a user historical patrimony as a touristic motor, have taken social aspectsname and a keyword, the other data we ask for are merely for to the background and are not enough for the necessary socialstatistics (date of birth, sex, postal code and country of origin). revitalisation. In this context, Saregune appears as a project that, taking the breakWhere? of the digital divide as the centre of interest, is aiming at breaking other group of “divides”: intercultural, inter-neighbour, inter- associative, cultural, educational, relational and collaborational; where coming closer to technologies and using them is anWe are placed in the Old Part of Vitoria-Gasteiz, one of the parts in instrument to overcome the other “divides”, from the approach ofthe city with the highest risk of degradation, where the highest the social change.number of situations of social and economic problems occur:commercial and service decline, the number of people receiving BasicBenefits and supported by social services doubles the rest of the
With which objectives?Socio-labour insertionOne of our great objectives is the socio-labour insertion of thepeople in unfavourable situations, so that they can acquirecompetences, knowledge and skills for interpersonal relationallowing their access to the standardised labour market.DiversityWe are for diversity, offering any person who comes to Saregune thepossibility to train or become a part of any of the employment andtraining plans. training to the people that come to Saregune and the second ofWe are working more specifically with the groups or with people creating blogs and poster works for the associations.who ask us from their association, as new technologies offer us thepossibility to meet perfectly each person’s needs. Both plans are 650 hours training and offer a part-time employment for one year, so at present, there are 24 people being formed and 20 employed.Breaking the digital divideWe think that these days, it is essential to get into the train of new In the configuration of the groups, we make a special effort intechnologies, thus favouring access to any kind of information, making the group of young people participating represent theservices, resources... present population range in the neighbourhood: languages, culturalIn Saregune, we work with people, without making distinctions, habitudes, gender, socio-culture-economic level, training level, etc.fitting their situation and trying to meet their needs. We aim at their acting as bridges with their different gropus of reference to favour the attraction to the Centre and the technologies for as many people as possible, respecting their idiosincrasy and culture, giving example of respect to diversity and intercultural approach. Their passage by Saregune is aimed at qualifying them technically and offering them a working experience boosting their personal insertion itineraries and favouring working possibilities in a sector with prospects. In this regard, there is an important internal educational work, aimed at encouraging the necessary personal changes to ensure the efficacy of each individual process. This educational work starts in the recruitment, where, coordinating with the Social and Community services in the area, we give priority to people whose participation might mean a turning point in their process. They start playing new roles that help them break the labels andEmployment and stereotypes with which they are often classed in their environment, starting playing roles of support to community, they become multiplyer of contents: After receiving the training, they becomeTraining Plans trainers for the citicens, changing their role as trainees to that of trainers. In both training-working processes we work on aspects aimed atEvery year, we start 2 training and employment plans: one on improving a group of competences and attitudes that might be“Specialists in social dynamism of the new technologies”; and the generalised to any kind of job. Besides, they are experienced andother on “Multimedia environment technicians”. used in the stage of employment, where they have the opportunityThe first group is mainly in charge of preparing and teaching the to fit them and/or to strengthen them depending on their experience and behaviour.
that of trainer on computing applications and related aspects.They are the following: 7. Ability to work on the job in a responsible manner regarding1. Ability and attitude to have a positive and realistic self-image, working safety and health, adopting the necessary measures tobased on the knowledge, analysis and willingness to improve minimise the working risks inherent to the job.continuously their own abilities and limits (Self-esteem) 8. Ability to carry out a business plan and its feasibility, justifying2. Ability and attitude to identify solutions to different problems and learning the system to start a business.autonomously, making the necessary decisions, suggesting ideasand carrying them out, with permanent willingness to find newalternatives in a quick, practical and efficacious manner (Autonomyand Initiative). Training-Employment Plan as:3. Ability and attitude to work with other people in order to achieve “Multimedia environment technicians”a joint objective, establishing an efficacious relation and being ableto solve jointly the problems that might appear, assuming the limits 1. Ability to work on UNIX-based operative systems: GNU/linuxand functions of each one. (Team Work). (Unbutu.4. Ability and attitude of active listening, assimilating and 2. Ability for the advanced use of computing toolstransmitting verbal and non-verbal messages, in order to establishthe suitable and efficient personal relations to meet certain social 3. Ability for the video and audio edition with free software tools.and working objectives (Communication ability and Social abilities). 4. Ability to use advanced browse and search tools5. Ability and attitude to valorise, assume and execute actionsactively, according to the established standards and constantly in 5. Ability for the advanced use of protocols from nets and internettime and coherently with the consequences of the decision making, (POP/SMTP/IMAP, HTTP, FTP, Telnet, SSH, TCP/IP).until they reach the objectives set. (Responsibility, Commitment,Constancy). 6. Ability to create web sites and vertical portals, dynamised through emerging technologies, based on free and social software (CMS, BLOGS, WIKI).Training-Employment Plan as: 7. Advanced ability to use tools of design, programming and layout“Specialists in social dynamism of new of web contents, paying attention to the possibility of access and use of the designed web sites.technologies” 8. Ability of advanced use of internet security tools and the1. Ability to assist, with the suitable cultural skills and specificities, protocols for data protection in the net.a diverse and intercultural public. 9. Ability and knowledge to work in conditions of responsibility and2. Ability to work in Unix-based environments (Unbutu and Debian). minimising the risks in the job.3. Ability to know internet and the different possibilities of its 10. Ability to carry out a business plan and its feasibility, justifyingtechnologies and services 2.0, both for people and for groups. and learning the system to start a business.4. Ability to work with audio and video edition and treatmentsoftware and digital image.5. Ability to support, work and train on new technologies with socialand methodological skills favouring an easy approach to newtechnologies for people and groups from different social, cultural,ethnic and language origin.6. Ability to forecast and minimise the possible environmentalimpact that might be generated by the job or similar jobs such as
User people Hezigune :In 2010 (January-July), 57 courses have been taught with differentsubjects; using Free Software and Web 2.0 applications as a tool and Work with associations and groupsoffering a total of 1,122 training hours. The most frequentlydemanded course has been Introduction to computing. From Hezigune, we have consolidated a not-formal lifelong learning space. With it, we will try to strengthen a continuous and sustained process to implement the use of technologies in the community dynamism and participation. It is an activity aimed at encouraging I the interest in taking active part in the construction of a more comfortable social environment, without exclusions and to generate a rich and active network for the solution of the different problems existing at local level in the Old Part of Vitoria-Gasteiz. The role of technologies in the social dynamism is becoming veryt is worth underlining that the ages of the people coming to important. It plays an important role in the people training andSaregune are very diverse, thus favouring inter-generational organisation and social initiative movements, allowing a responsiblerelations. Ages from 31 to 50 are the most common. use of the new technologies as another tool to create and have access to information and culture, a communication, exchange andRegarding their residence, we can see it clearly that more than 63% participation tool. Technology is not a target, but a mean,(383 people) of the people coming live in the Old part or close contributing positively to get other objectives.neighbourhoods, thus complying with our objective of promoting Hezigune is open from Monday to Friday, from 16.00h to 20.30 h. Asinter-neighbour relations. all our services, it is also free.Other of the data to underline are inter-cultural relations generatedin the center, as shown in the following grid, the people who have Trainingcome to Saregune come from 41 different countries. We can design courses “à la carte” depending on the needs and features of the people integrating the group. In this case, the trainer will be the one coordinating this space. In 2010, 310 hours of training have been taught to almost 400 people, of which, 59% are men and 41% women. The group of introduction to computing and blog creation are the most demanded coursesThis generates standardised crossed interrelations taking as a basethe inter-culture.
Web projects The process usually has several stages: First meetings to know each other and to work on what they want to create, which kind of toolAs we can see, there are blogs or tools of any kind, some Webs are they want or need. Basing on these first meetings, we elaboratespaces created starting from scratch, such as blogune; and some several drafts to work on until we get the “ideal” tool.others are spaces developed on Wordpress.org After the tool creation process, we offer the suitable training forIn the following map, we can see the blogs and Webs carried out their needs, so that they learn to use it and be autonomous.since 2006, some in external domains and some others in our own Some of the important projects we have elaborated are:domains, such as elkarteak.net, tieneblog.net or badubloga.net,which we offer to the associations to create their own sub-domains.
Associative portal : elkarteak.infoThis portal is one of Saregune’s “jewels”. It is aimed at being a useful Blogunetool for the associative movement in Vitoria-Gasteiz. We want it to This blog is the main tool in the following campaign of: I want a blog!become a reflection of diversity, richness, dynamism and diversity of It is a blog collecting all the information for the associationsour local associative movement. interested in creating a blog: for example, the steps to follow...The objectives it pursues are: With this resource, we want to transmit to the associations theCreate a communication channel between society and the possibility of creating a Web space in a simple and free manner, withassociative movement. the continuous support and surveillance of a group of people trainedMake the associative activity existing in our city become visible. for this purpose.Energise the associative movement, encouraging collaboration,coordination and shared information, in the development ofinitiatives and projects.Neighbourhood television : auzo.tvWe have created auzo.tv taking profit of the easy and freeavailability of the necessary technical means to make it visible andextensible in the internet. Neighbourhood Saregune represents an activity different to the present trend ofWith it, we want to contribute to the citizens’ empowerment andincrease their possibilities to take part in the (re)construction of “ghettisation” of activities and problem situation in the area,cohabitation spaces, offering tools of active, direct participation and regenerating it with new and leading activities, so it contributesalways from an educational approach to the community in general directly to:(through individuals and through collective initiatives). - Change the perception in the neighbourhood of the trend toThe three great objectives we aim at reaching in the long term by degradation. They feel something is starting to change and theystarting it are: might recover their illusion and dynamism.1. Create a joint neighbourhood identity, of cohabitation space, - Favour other kind of business and activity “in positive”, made realmainly to fight against the perceived social injustice situations. in a different and new project like this one. (Not all the activities2. Break the general belief that things are like this and cannot be should be commercial or touristic).changed.3. Generate a collective consciousness of the fact that there are It is placed in a busy place, very visible for the people coming to thesome possibilities, resources, creativity and people willing enough Old part through one of its natural ways of entrance. This boosts itsto change them. dissemination among people living in other neighbourhoods and areas of the city and contributes changing, positively, the perception of this area. Saregune is thought to contribute, as another resource, to trigger the work developed by other agents intervening in the place: - Supporting the associative movement, to offer our space as a reference place to benefit, encourage and offer the availability of the technologies in the daily work: internal management (office computing, technical knowledge of the computers...), communications (electronic mail, web page, management programs of shared work...), generation of virtual and real debate and reflection spaces on shared matters and problems, fitting their particular matters. - Collaborating transversely with existing institutional initiatives or future ones, strengthening and benefiting from the efforts for the improvement of the particular social situations in the neighbourhood.
It tries to encourage a presence in the virtual world of the businessactivity in the area, contributing to improve and enhance a new anddifferent image, linking the social aspects with the cultural,touristic... ones, finding spaces of shared interest contributing tothe improvement of the general situation of the neighbourhood.Some of the collaborations are:1. Amanda PlatformAmanda Platform was created in 2003 as a meeting of ideas,approaches and experiences about the cohabitation of cultures inVitoria-Gasteiz. In it people with different working projects indifferent fields in the Old Part come together. All are linked to formaland not-formal education and related with the wellcome andintegration of people that have come to this area in conditions ofdisprotection and unequality.At present, the groups participating are Gasteiz Herri Ikastetxeaschool, the Parents Association in this school, Social Services fromCampillo, through the street education program, Saregune, Hegoaand the department of Didactics of the Teachers Training School.We find it necessary to create a joint space to integrate andarticulate the different perspectives and the different lines ofperformance and make them become a global project to reinforce andconsolidate the family and the school educational effort (communityeducational plan).2. Plataforma de Mayores (Platformfor the Elder)From the Platform of bodies and services moving the resourcesallocated to the elder people in the Centre Area (Medieval part, UrbanExpansion Area and Coronación) we have been working for some timein the creation of proposals and activities to promote a model ofactive, participative ageing, committed with the community theybelong to.Our main objective is to configurate a network of social agents whoare in social, cultural, ludic, community and/or spiritual resources forthe elder in order to work coordinately and search for active ageing,understood as a process to optimise the opportunities ofparticipation, health, welfare and safety as the cycle of life goes on(WHO), taking into account that we are in a particular physical,community and social environment as the Centre Area in Vitoria-Gasteiz.
Impacts at community 6. It helps changing negative stereotypes of the neighbourhood, both towards the people from the neighbourhood employed, whoselevel role becomes one of community service and for the user people, who, in this environment, can show their knowledge (of other languages, use of technologies...) and break many prejudices regarding theApart from contributing to the improvement of the personal and foreigners and people from other ethnic groups and their respectiveworking situation of those taking direct part in the Employment- cultural habitudes.Training Plans, at community level, it offers very significantelements: 7. It socialises, demystifies and makes horizontal the role of technology helping regarding its social role and use, not only1. It allows the existence and work of a positive and friendly activity commercial. The use of the free software in the process helpswith direct and positive influence on the social dynamism of the deepening into the value of collaboration, the shared creation ofneighbourhood: encouraging personal interactions that create new knowledge and its contribution to the free cultural creation.links of inter-neighbour relation and prevent situations of socialconflict, making information and knowledge come closer to thosewho need them, attracting new transits of people with different andnew interests, compared with the previously existing ones (muchmore negative)...2. It generates new working expectancies in the young people in theneighbourhood, who feel they can have some working possibilities inthe short-medium term in a sector with prospects. In the case ofSaregune, this has meant that, from the first year of work, we havehad an average of 60 candidatures for each Employment plan, withpossibilities for 10 people.3. In many cases, this has involved a return to standardised learningof people who, after school failure, had lost all hope and confidencein the educational system, by generating new training possibilitiesthrough the supported self-learning, continuous training andlifelong learning linked to technologies.4. It contributes to offer new insertion alternatives as a resource forthe Base Social Services in the area in their social and communitywork, providing feasible alternatives to progress and improve theconditions of some of the people they assist, who might beproposed as candidates to participate in some of the processes.5. It boosts the creation and consolidation of a rich andinterconnected social capital. Basing on the technology needs,synergies and groups of common interest are generated, favouringthe approach and the shared work of the social initiative.