Introduction to BPM Sarbashrestha Panda August 2008

Coverage Detailed What is BPM Process Reference Models Process Modeling Notations Modeling Essentials (What to capture) KPIs Process Analysis Non Value Adding Activities (NVAs) FMEA/Root Cause Simulation (Bottlenecks, Costs, Resources fine-tuning) Process Design Inputs to Design Process Design best practices Tools : BPA Vs BPMS Components and structure of a BPMS Overview of a BPA/BPM tool Slide

What is BPM

Process Reference Models

Process Modeling

Notations

Modeling Essentials (What to capture)

KPIs

Process Analysis

Non Value Adding Activities (NVAs)

FMEA/Root Cause

Simulation (Bottlenecks, Costs, Resources fine-tuning)

Process Design

Inputs to Design

Process Design best practices

Tools :

BPA Vs BPMS

Components and structure of a BPMS

Overview of a BPA/BPM tool

What is BPM?

What is BPM BPM is a set of processes that help organizations optimize their business performance. It is a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Wikipedia The ABPMP definition of Business Process Management is: “ Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, monitor, control, and measure both automated and non-automated business processes to achieve consistent, targeted results consistent with an organization's strategic goals. BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility.” https://www.bpminstitute.org/articles/article/article/what-is-bpm-anyway.html Slide

BPM is a set of processes that help organizations optimize their business performance. It is a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Wikipedia

The ABPMP definition of Business Process Management is:

“ Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, monitor, control, and measure both automated and non-automated business processes to achieve consistent, targeted results consistent with an organization's strategic goals. BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility.”

https://www.bpminstitute.org/articles/article/article/what-is-bpm-anyway.html

“ What exactly is BPM? Is it a process, technology, or management discipline?” So, what really is Business Process Management (BPM)? A process of managing your business processes A management discipline. A technology or set of technologies A rapid application development framework Slide

So, what really is Business Process Management (BPM)?

A process of managing your business processes

A management discipline.

A technology or set of technologies

A rapid application development framework

What is BPM? The evolution Slide Ravesteyn, 2007

Process Reference Models

Process Reference Models Slide

Process Reference Models –SCOR Slide

Process Reference Models - eTOM Slide

Process Modeling

Process Mapping Basics Mapping Techniques/ Notations Flowcharting Activity Diagrams IDEF EPC (Event driven process charts) BPMN http://www.diveintobpm.org/ Slide

Mapping Techniques/ Notations

Flowcharting

Activity Diagrams

IDEF

EPC (Event driven process charts)

BPMN

http://www.diveintobpm.org/

Diagram Construction Boxes represent functions Arrows represent real objects or data Slide FUNCTION CONTROL OUTPUT INPUT MECHANISM

Boxes represent functions

Arrows represent real objects or data

Example IDEFØ Diagram Slide Build System A3 Design System A2 Establish Reqmnts. A1 Needs Alternative Technologies Knowledge of Previous Design Customer Expectations Understanding of Customer Requirements Requirements Contract for Tradeoff Decisions Design Product Raw Material Analysis Methods Design Methods Fabrication Methods

What to capture? Slide

What to capture? Org view Roles Responsibilities Locations Data View Input objects Output objects Transformations System View Rules Flow dependencies Others Simulation Parameters Slide

Org view

Roles

Responsibilities

Locations

Data View

Input objects

Output objects

Transformations

System View

Rules

Flow dependencies

Others

Simulation Parameters

Key Performance Indicators Measures Vs KPIs Types Financial / Operational / Transactional Department Level, Process Level, Organizational Level Slide driven by the strategy > what gets measured gets done

Measures Vs KPIs

Types

Financial / Operational / Transactional

Department Level, Process Level, Organizational Level

Process Analysis

Process Analysis NVA – Non Value Added Activities Lean concepts Muda - Waste Muri - Overburden Mura – Unevenness FMEA Root Cause Analysis Simulation Slide

NVA – Non Value Added Activities

Lean concepts

Muda - Waste

Muri - Overburden

Mura – Unevenness

FMEA

Root Cause Analysis

Simulation

Process Design

Process Design Inputs from SMEs FMEAs Gap Analysis Benchmarking Best Practices Slide

Inputs from

SMEs

FMEAs

Gap Analysis

Benchmarking

Best Practices

Process Analysis / Re-designing Workflows Weed out the NVA Check necessity of each activity Parallelism Optimize communication Resource allocation Order task according to cost / effects Slide

Weed out the NVA

Check necessity of each activity

Parallelism

Optimize communication

Resource allocation

Order task according to cost / effects

Tools

BPA Vs BPMS Slide

When to use BPMS Slide low low high high Frequency of change Complexity of coordination BPMS EAI Application server Krafzig et al. 2005

BPMS: Under the hoods Slide

Advanced Topics Process Maturity Models BPM Implementation Methodology Process Governance SOA and BPM Slide

Process Maturity Models

BPM Implementation Methodology

Process Governance

SOA and BPM

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