Implementing An eMentoring Program For Aged And Community Care

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This presentation give a brief overview of the Aged Care Queensland Inc eMentoring project that I designed and implemented in 2009: …

This presentation give a brief overview of the Aged Care Queensland Inc eMentoring project that I designed and implemented in 2009:

http://sarah-stewart.blogspot.com/search/label/eMentoring

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  • Not sexy Poorly paid Hard work Lonely Repetitive
  • Cost of PD Unable to get away because of family and work commitment-backfill
  • Claims on their times PD that is not designed for them Inappropriate delivery Inflexible PD Lack of funding

Transcript

  • 1. Implementing an eMentoring program for aged and community care staff in rural and remote Queensland Sarah Stewart 2010 Creative Commons BY http://sarah-stewart.blogspot.com
  • 2. Acknowledgements
    • Dept. Health and Aging, Australia who provided project funding
    • All the people who volunteered to be mentors and mentees
    • Aged Care Queensland Inc project team: Anne Livingstone, Anna Lennon, Tania Whyatt and Robin Apps
    • eMentoring project Reference Committee
  • 3. What were the issues that needed to be addressed?
  • 4. Difficult to recruit and retain staff in aged and community care sector in Queensland http://www.flickr.com/photos/34701044@N06/4000009470
  • 5. Rural and remote staff miss out on support and professional development because of geographical isolation
  • 6. Indigenous staff require support and professional development that meets their particular needs
  • 7. Professional development and support for workers is vital for provision of high quality care http://www.flickr.com/photos/23368139@N02/4182053334
  • 8.
    • critical to the sustainability of aged care industry by attracting and retaining younger people
    http://www.flickr.com/photos/41894180985@N01/2478337872
  • 9.
    • a way to improve staff skill mix and not just staff numbers
  • 10. eMentoring seen by ACQI to be one way of meeting development needs of workforce
  • 11. Program development Jan – May 2009
    • Development of resources including handbook
    • Advertising & recruiting mentors & mentees
    • Selection and matching mentees with mentors
    • Assessment of computer skills and equipment
  • 12.  
  • 13. Development of eMentoring CD Rom with Creative Commons BY license
  • 14. Program implementation May - June 2009
    • Face-to-face mentoring and computer skills workshops
    • Supporting mentors and mentees in making contact, developing learning plans and developing mentoring relationships
    • Helping out with technology issues
    • Evaluation questionnaire
  • 15.  
  • 16. Participants EOI Entered Program Mentees 63 23 Mentors 34 20
  • 17.  
  • 18. Why people didn’t participate
    • Too busy with audit and accreditation
    • Attitudes of employers/managers
    • Too busy with other study
    • Unable to attend face-to-face eMentoring workshops
    • Too busy with mentoring student nurses
    • Time frame was too short or did not suit their needs
    • No financial support for time off work
    • Lacking computer skills and confidence
    • Concerns about cost to the organization
    • Prefers face-to-face mentoring
  • 19.  
  • 20. Why indigenous people didn’t participate
    • Prefer to work in a face-to-face context, to build a rapport and feelings of trust
    • Concerns about eMentoring relationship arising from such factors as gender, culture, position or time
    • Concerns about privacy and confidentiality in small, close-knit communities
    • Potential fear of ‘failing’ or ‘shame’ by participant
    • Lack of access to the Internet bandwidth, especially in remote areas eg. Thursday Island
    • Lack of computer skills
    • Variability of literacy skills
  • 21.  
  • 22. Barriers to participation once enrolled in program
    • Difficulties with technology eg organisational firewalls
    • Lack of time
    • Program too short
    • Mentor or mentee did not get in touch
  • 23.  
  • 24. Successes of the program
    • Provided support when none was available
    • Increased computer skills and confidence
    • Introduced people to free, cost-cutting communication tools
    • Introduced people to concepts and benefits of online networking
  • 25.  
  • 26. eMentoring handbook re-mashed by Terrance DeShaun for youth eMentoring program in New Orleans http://terrancedeshaun.blogspot.com
  • 27. Recommendations for future programs
    • Longer program – minimum 6 months
    • ‘ Train the trainer’ approach to computer skills
    • Explore benefits/disadvantages of online communities of practice
    • Strategies for embedding technology in the workplace
    • Engage with wider community to share skills and resources
  • 28. sarahstewart07@gmail.com http://sarah-stewart.blogspot.com Twitter: SarahStewart