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Sgs Training Academy Brochure 2012
 

Sgs Training Academy Brochure 2012

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    Sgs Training Academy Brochure 2012 Sgs Training Academy Brochure 2012 Presentation Transcript

    • JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES SGS TRAINING COURSESWELCOME MAKING CHANGE HAPPENCONTENTSCENTRESBooking/DiscountsCOURSES TECHNICAL CENTRE Leadership & Management Centre Vocational & Soft Skills CentreHOW TO SEARCH THIS DOCUMENTBook NOWukacademy@sgs.com+44 (0)1276 697 777 1 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES WELCOME As the leader in professional training, we draw on our years of worldwide experience to provide effective learning and development opportunities. We make a difference to individuals, teams andWELCOME businesses, nurturing talent and enabling continuous organisational progression. Our specialists work closely with course participants to identify improvement objectives and supportCONTENTS their professional journey.CENTRES The SGS ACADEMY provides:Booking/Discounts • over 100+ Training SolutionsCOURSES • public courses in locations throughout the UK and worldwide in local languages. • bespoke training solutions to meet your unique needs and business culture, delivered  TECHNICAL CENTRE on your premises providing realistic, cost-effective training. Leadership & Management Centre SGS ACADEMY Vocational & Soft Skills CentreHOW TO SEARCH THIS DOCUMENT Technical Leadership & VocationalBook NOW Centre Management Centre & Soft Skills Centre Page 6 Page 33 Page 38ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 2 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES CONTENTSWELCOME TECHNICAL CENTRE LEADERSHIP & MANAGEMENT CENTRE VOCATIONAL & SOFT SKILLS CENTRECONTENTS • Sustainability • FIRST LINE SUPERVISORS PROGRAMME • Understanding customer behaviour • Energy Management Systems • SENIOR MANAGEMENT PROGRAMME • Effective communication skillsCENTRES • Sustainable Events •  XECUTIVE LEADERSHIP PROGRAMME E •  ealing with conflict DBooking/Discounts • Sustainable Strategy Workshops •  0 reasons for choosing SGS Leadership 1 • Stress management • Environmental Management Systems & Management Centre • Telephone techniquesCOURSES • Quality Management Systems • Diversity and Inclusion • Dealing with change TECHNICAL CENTRE •  ocial and Ethical Accounting S • Coaching skills and Reporting • Customer care • British Retail Consortium (BRC) • Role of the manager Leadership & Management Centre • Food Safety Management Systems • Presentation skills • nformation Security Management I • Train the Trainer Vocational & Systems Soft Skills Centre • Forestry Stewardship Council (FSC) •  CCUPATIONAL HEALTH & Safety O Management SystemsHOW TO SEARCH THIS DOCUMENT • Medical Devices • Good Manufacturing PracticesBook NOW • Customer Service • IT Management Systems • Business Continuity Management • Integrated Management Systems (IMS) • PRESENTATION SKILLS ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 3 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES CENTRES TECHNICAL CENTREWELCOME The Technical Centre offers training solutions in management systems standards, systems development,CONTENTS auditing and corporate responsibilities. These courses are available as public events on pre-determined dates and set locations. The materialCENTRES delivered on these courses is generic, but where appropriate examples will always be from both service and manufacturing industries. Alternatively, we can deliver these courses on your premises allowing youBooking/Discounts to shape the message and style of the presentation to suit the business culture of your organisation.COURSES LEADERSHIP & MANAGEMENT CENTRE TECHNICAL CENTRE The Leadership and Management Centre is for individuals, teams and organisations wishing to further develop existing managers and senior executives or develop talent to prepare people for new positions of leadership and management. Leadership & We offer a range of bespoke in-house solutions as well as programmes accredited with the Institute Management Centre of Leadership & Management at levels three, five and seven designed for first line supervisors, senior managers and executive leaders: Vocational & Soft Skills Centre VOCATIONAL & SOFT SKILLS CENTREHOW TO SEARCH THIS DOCUMENT The Vocational & Soft Skills Centre aims to make businesses more profitable, more effective and better places to work by developing talent in the business. Focussing on developing the soft skillsBook NOW within the workforce, the training provides employees with the key knowledge and skills that they need to perform their jobs.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 4 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES BOOKING DISCOUNTS MULTIPLE BOOKING DISCOUNTWELCOME @ +44 (0)1276 697777 SGS Academy offers a multiple booking discount scheme. The scheme gives you a discount on all additional participants. To reap the benefit of this scheme please contact us on +44 (0)1276 697777,CONTENTS @ www.sgs.co.uk/training or at ukacademy@sgs.com with details of your requirements. The discount structure is displayed below. The discount is for every additional person after the first fullyCENTRES paying delegate. @ UKACADEMY@SGS.COMBooking/Discounts 1 day course 2 day course 3 day course 5 day courseCOURSES £50 £60 £70 £80 TECHNICAL CENTRE 2012 COURSE PACKAGE FEES A package option is now available for all SGS training courses, which offer you even greater value. Leadership & There are a number of different course packages available, offering an exclusive discount of up to Management Centre 25% on normal course rates. Vocational & Soft Skills Centre 1 day 5 days Package Fee Save up to + = £315 £990 or £1085 £1100 £300!HOW TO SEARCH THIS DOCUMENT 1 day + 2 days = Package Fee Save £315 £620 £759 £176!Book NOW All 3 & 5 day IRCA courses receive a copy of the standard. If you would like to purchase additional copies of the standard, please contact UKAcademy@sgs.comukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 5 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES TECHNICAL CENTRE OPTIONS The Technical Centre offers training solutions in management systems standards, systems We offer a variety of different options in order development, auditing and corporate responsibilities. for you to complete your course. Based on yourWELCOME These courses are available as public events on pre-determined dates and set locations. The material individual needs, you can opt for a: delivered on these courses is generic, but where appropriate examples will always be from bothCONTENTS service and manufacturing industries. Alternatively, we can deliver these courses on your premises allowing you to shape the message and style of the presentation to suit the business culture of Public courseCENTRES your organisation. These courses are available on pre-determinedBooking/Discounts dates and set locations. The material delivered on COURSES @ these courses is generic, but where appropriate examples will always be from both service andCOURSES manufacturing industries. One advantage of this • Sustainability type of learning is gaining the viewpoint of other TECHNICAL CENTRE • Energy Management Systems organisations. • Sustainable Events Leadership & • Sustainable Strategy Workshops In-house course Management Centre • Environmental Management Systems • Quality Management Systems Running a course at your premises allows Vocational & you to shape the message and style of the • Diversity and Inclusion Soft Skills Centre • Social and Ethical Accounting and Reporting @ presentation to suit the individual culture of your organisation. It is often the most • British Retail Consortium (BRC) convenient and the most cost-effective • Food Safety Management Systems solution if you wish to train a number of yourHOW TO SEARCH THIS DOCUMENT staff, or when confidentiality is an issue. • Information Security Management SystemsBook NOW • Forestry Stewardship Council (FSC) • OCCUPATIONAL HEALTH & Safety Management Systems E-learning course • Medical Devices SGS is able to offer training using e-learning • Good Manufacturing Practices technology. These courses are developed • Customer Service • IT Management Systems @ specifically for clients in order to provide quick and effective training to a large number of staff, • Business Continuity Management with the benefit of management information onAs an Energy Institute Approved the delegates’ progress.Training Provider, our delegates • Integrated Management Systems (IMS)get the best quality training and • PRESENTATION SKILLSrecognition in the energy arena.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 6 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES SUSTAINABILITY - ENERGY MANAGEMENT SYSTEMSWELCOME ENERGY MANAGEMENT SYSTEMS – Level One 1 DAY • £315 EnMSFTC The course will provide you with the understanding of what an Energy Management SystemCONTENTS is, the main requirements of ISO 50001 and how to improve the System. 12 July BirminghamCENTRESBooking/DiscountsCOURSES INTERNAL ENERGY MANAGEMENT SYSTEM AUDITOR – Level Two This course aims to equip participants with the knowledge and skills needed to assess and 2 DAYS • £620 @ IEnMSA TECHNICAL CENTRE report on the conformance and effective implementation of an Energy Management System 15 August Birmingham against ISO 50001, in accordance with ISO 19011. Leadership & Management Centre ENERGY MANAGEMENT SYSTEM LEAD AUDITOR COURSE – Level Three Vocational & Soft Skills Centre Course certified by IRCA. Number A17574 5 DAYS • £1085 @ EnMSLAC Designed for anyone who wants to gain the knowledge and skills necessary to audit 10 September Ascot management systems against ISO 50001 using the auditing techniques described inHOW TO SEARCH THIS DOCUMENT ISO 19011. Once successfully completed, you will have met the training requirements to apply for registration as an IRCA EnMS Auditor or Lead Auditor, and be able to joinBook NOW in a conversion course to transfer your skills to a different management system. ENERGY MANAGEMENT SYSTEM AUDITOR CONVERSION COURSE – Level Three 3 DAYS • £760 @ EnMSACC This course aims to equip experienced Lead Auditors with the knowledge needed to assess and report on the conformance and effective implementation of an Energy 17 September Ascot Management System, against ISO 50001. If you’re looking for a more bespoke and hands-on approach, take a look at our workshops and awareness sessions. If you don’t find what you are looking for, we’d be delighted to develop it for you. @ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 7 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES SUSTAINABILITY - ENERGY MANAGEMENT SYSTEMSWELCOME ENERGY MANAGEMENT SYSTEM SEMINAR FOR SENIOR MANAGEMENT EnMSSEM Provides the management team with an understanding of what an Energy Management System is, what it comprises, the main stepsCONTENTS involved in its implementation, and the certification process.CENTRES @Booking/DiscountsCOURSES ENERGY MANAGEMENT SYSTEM EMPLOYEE AWARENESS During our awareness sessions we make use of a wide range of tools with teaching, playful and interactive features, such as games, quizzes, and more. We believe that people learn better using these methods, and behaviours are permanently changed. EnMSEA TECHNICAL CENTRE We tailor our sessions to each organisation according to its employees’ profile and to the company culture and values. We address the following questions: @ Leadership & • Why should we manage energy? Management Centre • How will energy management apply to my department? • What’s my role in energy performance improvement? Vocational & Soft Skills Centre ISO 50001 IMPLEMENTATION WORKSHOPS WORKSHOP 1 - GETTING STARTED WORKSHOP 3 - IT’S ALL ABOUT PEOPLEHOW TO SEARCH THIS DOCUMENT • ENMS boundaries and scope • Responsibilities and competence requirements • Top management representative • Training needsBook NOW • Information availability • Communication plan @ • Purchasing and asset management EnMSW WORKSHOP 2 - SETTING THE ENERGY MANAGEMENT • Document and records control SYSTEM GOALS • Energy review WORKSHOP 4 - ENERGY MANAGEMENT SYSTEM IMPROVEMENT • Legal requirements • Nonconformities • Objectives and targets • Improvement opportunities • Metering and targeting • Corrective and preventive action • Performance indicators • Internal audits plan • Programme • Internal auditors’ competence • Compliance evaluation • ENMS reviewukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 8 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES SUSTAINABLE EVENTSWELCOME BS 8901 (ISO 20121) AWARENESS – Level One 1 DAY • £315 This course aims to explain what sustainable events are, how to plan and deliver aCONTENTS SEAW sustainable event, and how to implement a management system according to the 23 July Birmingham BS 8901 (ISO 20121) standard.CENTRESBooking/DiscountsCOURSES BS 8901 (ISO 20121) IMPLEMENTATION – Level Two This course aims to equip participants with the knowledge and skills needed to effectively 2 DAYS • £620 @ SEIMP TECHNICAL CENTRE implement a Sustainable Events Management System (SEMS), in accordance with BS 8901 24 July Birmingham (ISO 20121). Leadership & Management Centre BS 8901 (ISO 20121) INTERNAL AUDITOR – Level Two Vocational & Soft Skills Centre This course aims to equip participants with the knowledge and skills needed to effectively 2 DAYS • £620 @ audit a Sustainable Events Management System (SEMS), in accordance with BS 8901 (ISO SEIA 26 July Birmingham 20121) and using ISO 19011 audit techniques effectively.HOW TO SEARCH THIS DOCUMENTBook NOW SUSTAINABILITY ISSUES IDENTIFICATION AND EVALUATION – Level Two 1 DAY @ This workshop focuses on different methodologies used to identify all ranges of SESIW sustainability issues related to event life cycle stages and evaluation techniques. Please call us for a no obligation quote @ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 9 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES SUSTAINABLE EVENTSWELCOME SUPPLY CHAIN MANAGEMENT – Level Two 1 DAY SESMW Sustainable events rely heavily on suppliers’ engagement and commitment to sustainableCONTENTS values. This workshop identifies methodologies that can be put in place to achieve an Please call us for a no obligation quote effective supply chain management.CENTRESBooking/DiscountsCOURSES STAKEHOLDER IDENTIFICATION AND ENGAGEMENT TECHNIQUEs – Level Two This workshop focuses on the identification and engagement of stakeholders. This step 1 DAY @ SESHW TECHNICAL CENTRE is critical to sustainability issues identification and evaluation. Participants will be able to Please call us for a no obligation quote consider all relevant stakeholders’ points of view and deploy them into the SEMS. Leadership & Management Centre SUSTAINABILITY PERFORMANCE INDICATORS – Level Two Vocational & Soft Skills Centre Sustainability Performance Evaluation enables organisations to assess the status of their 1 DAY @ SESPW sustainability performance, and identify areas for improvement. The selection of key Please call us for a no obligation quote performance indicators (KPI) are an important factor in SEMS implementation and can help an organisation demonstrate performance improvement to a variety of stakeholders.HOW TO SEARCH THIS DOCUMENTBook NOW CONTINUAL IMPROVEMENT TECHNIQUES – Level Two 1 DAY @ This workshop will provide guidance on how to identify, evaluate and implement IMPTW improvement opportunities in sustainability management. Please call us for a no obligation quote @ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 10 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES SUSTAINABILITY STRATEGYWELCOME In this series of workshops, we will screen all sustainability issues related to your business and support you with planning your sustainability strategy. The workshops are prepared beforehand, based on the characterisation of your business and markets, and through the identification of keyCONTENTS personnel that must be involved in one or more sessions.CENTRES SUSTAINABILITY STRATEGY WORKSHOPS MANAGEMENT AND TEAM COACHING TRAIN THE TRAINER AND IN-HOUSE @Booking/Discounts INDUCTION PROGRAMMES The sessions are structured so that the outputs Coaching includes: assisting individuals in of each session are used in those that follow, identifying goals, communicating effectively Including: supporting staff to become internalCOURSES until the ultimate goal is completed. with peers, staff and external stakeholders, sustainability trainers and to deliver induction prioritising tasks and managing projects, and programmes. TECHNICAL CENTRE 1. How does my business interact with society  embedding environmental management across and the environment? all organisational activities. 2. How can society and environmental issues  SUSTAINABILITY CHAMPIONS Leadership & threaten my business? Management Centre 3. In what way can society and environmental  CORPORATE EVENTS Including: training and coaching staff to engage issues benefit my business? with main stakeholders, to assist with the 4. Which issues are most important to me? Including: designing bespoke programmes identification of present and foreseen risks and Vocational & 5. How can I integrate them in my business  contextualised to specific services or themes. opportunities, dynamic enhancement of project Soft Skills Centre strategy and plans? The delivery of large-scale presentations and teams, and results dissemination across the training seminars, and arranging key speakers organisation. to attend transformational practice sessions.HOW TO SEARCH THIS DOCUMENT AUDIT AND ASSESSMENTBook NOW We can help you identify where the biggest opportunities and risks lie. Whether it’s related to cost saving, entering new markets, achieving legal compliance, or improving your reputation and your relationship to the local community, we screen all opportunities and risks related to your organisation.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 11 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES ENVIRONMENTAL MANAGEMENT SYSTEMSWELCOME INTRODUCTION AND AWARENESS TO ISO 14001:2004 – Level One 1 DAY • £315 An introduction for anyone involved in the development, implementation and managementCONTENTS of an Environmental Management System. Once completed, you will be able to register for EMSFTC 20 September South Wales an EMS Internal or Lead Auditor training course.CENTRES 26 September Birmingham 7 November HeathrowBooking/DiscountsCOURSES ENVIRONMENTAL LEGISLATION AND COMPLIANCE – Level One TECHNICAL CENTRE 1 DAY • £315 @ EMS-COMP This course takes a practical approach to legislative compliance and how it can be managed within an Environmental Management System. 8 November Heathrow Leadership & Management Centre Vocational & Soft Skills Centre THE 8-HOUR ENVIRONMENTAL MANAGER – Level One This one day training course covers the fundamentals of Environmental Management 1 DAY • £315 @ 8HEMHOW TO SEARCH THIS DOCUMENT Systems from the manager’s perspective – turning the principles and requirements 10 October Heathrow into operational planning. This course is suitable for those who have recently filled the Environmental Manager role and other functions directly involved in these areas.Book NOW IMPLEMENTING ISO 14001:2004 – Level two 2 DAYS • £620 @ EMSIMP Designed for anyone who needs to develop the necessary skills to implement and maintain an effective Environmental Management System to meet the requirements 21 November Manchester of ISO 14001. When you have completed this course, you will be able to register for an EMS Internal or Lead Auditor training course.ukacademy@sgs.com @+44 (0)1276 697 777 PREVIOUS 12 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES ENVIRONMENTAL MANAGEMENT SYSTEMSWELCOME ISO 14001:2004 INTERNAL AUDITOR – Level Two 2 DAYS • £620 Designed for anyone who needs to develop the knowledge and skills needed to assess andCONTENTS report on the conformance and effective implementation of processes, and the continuous 4 July Scotland improvement of systems. IEMSACENTRES 12 September Leeds 10 October Heathrow 7 November South WalesBooking/Discounts 5 December NewcastleCOURSES TECHNICAL CENTRE LEAD ENVIRONMENTAL AUDITOR – Level Three Leadership & Course certified by IRCA. Number A17262. IEMA approved 5 DAYS • £1085 @ Management Centre Designed for anyone who wants to gain the knowledge and skills necessary to audit 20 August Heathrow management systems against ISO 14001:2004. When you have successfully completed 3 September Scotland Vocational & this course, you will have met the training requirements to apply for registration as an 17 September NEWCASTLE EMSLAC Soft Skills Centre IRCA EMS Auditor or Lead Auditor and be able to join in a conversion course to transfer 1 October Milton Keynes your skills to a different management system. 15 October Manchester 19 November South Wales 26 November DaventryHOW TO SEARCH THIS DOCUMENT 17 DECEMBER HEATHROWBook NOW AUDITOR CONVERSION TO ISO 14001:2004 COURSE – Level Three This course is for those who have successfully completed a Lead Auditor Course in 3 DAYS • £760 @ EMSACC another discipline. The programme is designed to broaden participants’ skills and give 2 OCTOBER South Wales them a thorough understanding of EMS requirements and audit criteria. Once completed, 23 October Daventry you will be able to enrol on an Integrated Management Systems Auditor course. 11 December Heathrowukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 13 NEXT CLOSE @ Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES ENVIRONMENTAL MANAGEMENT SYSTEMSWELCOME PHASED APPROACH TO ENVIRONMENTAL MANAGEMENT SYSTEMSCONTENTS ISO 14005 uses a phased approach to implementing an Environmental Management System. This can grow to meet the requirements of the International Standard for Environmental Management System ISO 14001.CENTRES A phased approach offers several advantages. Users can implement their system step by step, adding or expanding elements as they provide value to the organisation.Booking/Discounts IMPLEMENTCOURSES IDENTIFY SELECT ONE MANAGEMENT CHOOSE ANOTHER COMPLETE ENVIRONMENTAL ENVIRONMENTAL SYSTEM ELEMENTS ENVIRONMENTAL ISO 14001 OPPORTUNITIES OPPORTUNITY TO ADDRESS THIS OPPORTUNITY MANAGEMENT AND RISKS OR RISK OPPORTUNITY OR RISK SYSTEM TECHNICAL CENTRE OR RISK Leadership & AUDIT AND ASSESSMENT TRAINING AND TECHNICAL DEVELOPMENT TRAIN THE TRAINER AND IN-HOUSE Management Centre INDUCTION PROGRAMMES We can help you to identify where the biggest We support you with building internal technical Vocational & opportunities and risks lie. Whether it’s related capabilities through the delivery of workshops Including: supporting staff to become internal Soft Skills Centre to cost saving, entering new markets, achieving aimed at those different environmental opportunities sustainability trainers and to deliver induction legal compliance, or improving your reputation and risks you have chosen to address. programmes. and your relationship to the local community, For every chosen environmental area, we will goHOW TO SEARCH THIS DOCUMENT we screen all opportunities and risks related through the different related management stages: to your organisation. characterisation, legal requirements, training and ENVIRONMENTAL CHAMPIONSBook NOW awareness, operational control and monitoring. You can choose to attend workshops on several Including: training and coaching staff to engage MANAGEMENT AND TEAM COACHING themes at once, or in a sequential order according with main stakeholders, to assist with the to your resources and management priorities. identification of present and foreseen risks and Coaching includes: assisting individuals in opportunities, dynamic enhancement of project identifying goals, communicating effectively teams, and results dissemination across with peers, staff and external stakeholders, CORPORATE EVENTS the organisation. prioritising tasks and managing projects, and embedding environmental management Including: designing bespoke programmes across all organisational activities. contextualised to specific services or themes. The delivery of large-scale presentations and training seminars, and arranging key speakers to attend transformational practice sessions.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 14 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES QUALITY MANAGEMENT SYSTEMSWELCOME INTRODUCTION TO INTERNAL QUALITY AUDITS – Level One 1 DAY • £315 An introduction for anyone who needs to understand how to conduct effective internalCONTENTS audits, understand the principles of auditing and deal with typical auditing difficulties. Once IA1 18 September Heathrow completed, you will be able to register for an Internal or Lead Auditor training course.CENTRESBooking/Discounts INTRODUCTION & AWARENESS TO ISO 9001:2008 – Level ONECOURSES 1 DAY • £315 Course certified by IRCA. Number A17155 @ QMSFTC An introduction for anyone involved in the development, implementation and management 6 AUGUST LEEDS TECHNICAL CENTRE of an ISO 9001:2008 management system. Once completed, you will be able to register for 19 September South Wales a QMS Internal or Lead Auditor training course. 25 September Manchester Leadership & Management Centre Vocational & THE 8-HOUR QUALITY MANAGER – Level ONE Soft Skills Centre This one day training course covers the fundamentals of Quality Management Systems 1 DAY • £315 @ 8HQM from the manager’s perspective – turning the principles and requirements into operational 9 October Heathrow planning. This course is suitable for those who have recently filled the Quality Manager roleHOW TO SEARCH THIS DOCUMENT and other functions directly involved in these areas.Book NOW ISO 9001:2008 INTERNAL AUDITOR – Level Two 2 DAYS • £620 Course certified by IRCA. Number A17156 @ Designed for anyone who needs to develop the knowledge and skills needed to assess 4 July Belfast and report on the conformance and effective implementation of processes, and the 7 AUGUST LEEDS IQMSA continuous improvement of systems. When you have successfully completed this course 19 September Heathrow and the QMS FTC, you will have met the training requirements to apply for registration as 16 October Leeds an IRCA Internal QMS Auditor and have the opportunity to progress on to an ISO 9001:2008 5 December Daventry Lead Auditor Course.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 15 NEXT CLOSE @ Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES QUALITY MANAGEMENT SYSTEMSWELCOME ISO 9001:2008 LEAD AUDITOR – Level THREE 5 DAYS • £1085 Course certified by IRCA. Number A17038CONTENTS Designed for anyone who wants to gain the knowledge and skills necessary to audit 9 July HeathrowCENTRES management systems against ISO 9001:2008, using the auditing techniques described 9 July South Wales in ISO 19011. When you have successfully completed this course, you will have met 10 September Belfast QMSLAC the training requirements to apply for registration as an IRCA registered QMS Lead 24 September South WalesBooking/Discounts Auditor and be able to join a conversion course to transfer your skills to a different 1 October Stanstead management system. 22 October ManchesterCOURSES 26 November SCOTLAND 3 December Heathrow 10 December South Wales TECHNICAL CENTRE Leadership & Management Centre AUDITOR CONVERSION TO ISO 9001:2008 – Level Three Vocational & 3 DAYS • £760 @ QMSACC Soft Skills Centre This course is for those who have already passed a Lead Auditor Course in another discipline. The programme is designed to broaden participants’ skills and give them 1 October Heathrow a thorough understanding of QMS requirements and audit criteria. Once completed, you will have the opportunity to register for an Integrated Management SystemsHOW TO SEARCH THIS DOCUMENT Auditor course.Book NOW @ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 16 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES DIVERSITY AND INCLUSIONWELCOME Our diversity team offer a three-tiered approach to delivery, recognising that organisations are at different stages within their diversity journey. Our ACT Now Programme enables you to work towards a framework of excellence with targeted support in the areas where you need it most.CONTENTS Although there are clear benefits in working towards the entire framework, clients can select from any of the service options listed:CENTRES AUDIT & ASSESSMENT CONSULTATION SUPPORT TRAINING & LEADERSHIP DEVELOPMENTBooking/Discounts Our ACT Now Programme enables you to select which option you require or select different parts of each.COURSES AUDIT CONSULTATION DESIGN AND IMPLEMENTATION OF MANAGING TECHNICAL CENTRE DIVERSITY COMPETENCE PROGRAMME ACHIEVING DIVERSITY EXCELLENCE (ADE) SUPPORT Design and implementation of a managing Leadership & A framework of best practice will be used to Consultancy support on design and practical diversity competence programme with individual Management Centre identify which level your organisation is currently application of equality related policies such as: equality at. A development route will be planned and equality schemes, reasonable adjustment objectives linked to performance review. Vocational & actions will be set to move your organisation policies, flexible working arrangements, and Soft Skills Centre through three levels to achieve “diversity a bullying and harassment policy. excellence”. COMMUNITY PARTICIPATION RAISING PROFILES Delivery of detailed organisational and communityHOW TO SEARCH THIS DOCUMENT RAPID APPRAISAL/EQUALITIES CHECKLIST involvement/consultation exercises, focus groups, Supporting organisations to raise their quality, facilitated group meetings, or stakeholdersBook NOW A rapid appraisal and equalities checklist that inclusion and diversity profile. Identification of engagement events. will enable you to look at your HR policies and equality specific targets and objectives linked procedures and ensure that these are being to the equality strategy. applied in a practical and fair way. TRAINING REVIEWING EQUALITY REPRESENTATION DIVERSITY AND INCLUSION TRAINING EQUALITY IMPACT ASSESSMENTS Reviewing equality representation and For leaders, managers and staff, helping them Internal support on conducting an equality recommendations of positive action activities. work through diversity situations by giving them assessment/policy review, scoping equality a non-threatening, non-politically correct space to relevance and completion of equality explore the issues and challenges for themselves impact assessments with appropriate and practically address this in the workplace. recommendation reports. Generic diversity programmes and specific programmes covering all diversity strands.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 17 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES DIVERSITY AND INCLUSIONWELCOME MANAGEMENT AND TEAM COACHINGCONTENTS Coaching includes: assisting individuals in identifying goals, increasing managerialCENTRES effectiveness and use of discretion, managing diverse teams, identifying and challenging inappropriate behaviour.Booking/DiscountsCOURSES CORPORATE DIVERSITY EVENTS Designing bespoke programmes contextualised TECHNICAL CENTRE to specific services or themes. Delivery of large-scale presentations and training seminars. Leadership & Arranging key speakers to attend transformational practice sessions. Management Centre Vocational & TRAIN THE TRAINER AND IN-HOUSE Soft Skills Centre INDUCTION PROGRAMMES Supporting staff to become internal diversityHOW TO SEARCH THIS DOCUMENT trainers and deliver the Equality and Diversity “Diverse Identifier” Induction Programmes.Book NOWukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 18 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES SOCIAL AND ETHICAL ACCOUNTING AND REPORTINGWELCOME INTRODUCTION & AWARENESS TO SOCIAL SYSTEMS – Level One 1 DAY • £315 Designed to introduce participants to the social issues and questions facing today’s SSFTCCONTENTS organisations, the significance of stakeholder concerns and the mechanisms that are being 21 September Heathrow developed to assist organisations in developing these issues. Once completed, you will beCENTRES able to register for a Social Systems Internal or Lead Auditor training course.Booking/DiscountsCOURSES SOCIAL SYSTEMS AUDITOR conversion course – Level three Course certificated by IRCA. Number A17281. 3 DAYS • £760 @ SSACC TECHNICAL CENTRE This Course is designed to help transfer your existing auditing skills from other management 17 September Manchester systems to those needed for audits of Social Systems. If you have already successfully 16 October Heathrow completed an IRCA certificated 5-day Lead Auditor training course, you can use the SS ACC Leadership & to broaden your skills and knowledge base to understand and audit to social systems criteria. Management Centre Vocational & SOCIAL SYSTEMS INTERNAL AUDITOR – Level TWO Soft Skills Centre 2 DAYS • £620 @ Designed to provide participants with the knowledge and skills necessary to perform internal ISSA audits of Social Systems and help interpret the requirements of Social Systems audit criteria. 19 September HeathrowHOW TO SEARCH THIS DOCUMENTBook NOW SOCIAL SYSTEMS LEAD AUDITOR – Level Three 5 DAYS • £1085 @ Course certified by IRCA. Number A17270 24 September Heathrow SSLAC This course is designed to provide confidence to auditors in the development and conformance 5 November Daventry of social responsibility specifications of a Social Systems audit. When you have successfully 10 December Manchester completed this course you will meet the training requirements to apply for registration as an IRCA Social Systems Auditor or Lead Auditor and be able to join a conversion course to transfer your skills to a different management system.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 19 NEXT CLOSE @ Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES SOCIAL AND ETHICAL ACCOUNTING AND REPORTINGWELCOME ISO 26000 AWARENESS – Level three 1 DAY • £315 The course will benefit those planning to develop, implement and manage a socialCONTENTS FDIS responsibility system based on ISO 26000. 4 September HeathrowCENTRESBooking/DiscountsCOURSES CORPORATE RESPONSIBILITY – Level three 5 DAYS • £2500 @ Designed to provide participants with the knowledge and skills in best practice corporate TECHNICAL CENTRE responsibility tools and standards. Aimed at those responsible for developing corporate CRT 15 October Heathrow responsibility reports, who provide sustainability assurance and other related consultancy services, and external assurance providers who undertake assurance engagements. Modules Leadership & can be taken individually or in multiples. Please call our dedicated training services team for Management Centre further information. Vocational & Soft Skills Centre @HOW TO SEARCH THIS DOCUMENTBook NOWukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 20 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES BRITISH RETAIL CONSORTIUM (BRC)WELCOME A PRACTICAL INTRODUCTION TO THE GLOBAL STANDARD FOR PACKAGING AND PACKAGING MATERIALS - ISSUE 4 – Level One 1 DAY • £315CONTENTS BRC1 Designed for those responsible for implementation of the Standard. This course gives an 20 November Birmingham understanding of the standards requirements and provides a background and introductionCENTRES to the certification process.Booking/DiscountsCOURSES GLOBAL STANDARD FOR FOOD SAFETY – 1 DAY CONVERSION FROM ISSUE 5 TO ISSUE 6 – Level One 1 DAY • £315 @ Designed for manufacturers, Technical Managers and consultants implementing the BRC2 TECHNICAL CENTRE 12 September Bristol standard. This course gives an understanding of the changes to the standard, the audit 21 November Manchester process and corrective action requirements. Leadership & Management Centre Vocational & BRC/RILA GLOBAL STANDARD FOR CONSUMER PRODUCTS ISSUE 3: A PRACTICAL Soft Skills Centre INTRODUCTION FOR MANUFACTURERS AND RETAILERS – Level One 1 DAY • £315 @ The aim of this course is to provide manufacturers and retailers with a basic overview of the BRC6 21 November Birmingham Standard, details of what is involved in certification, and an introduction to the first stages ofHOW TO SEARCH THIS DOCUMENT implementing the Standard at a manufacturing site.Book NOW BRC/RILA GLOBAL STANDARD FOR CONSUMER PRODUCTS ISSUE 3: HOW TO IMPLEMENT – Level ONE 2 DAYS • £620 @ BRCCP The course provides an in-depth explanation of the principles, details and requirements of the Global Standard for Consumer Products Issue 3. It explains everything a manufacturer will need to know and understand to be able to implement the Standard at their manufacturing site. It includes details on the benefits of having the Standard for Consumer Products and explains the auditing and certification process. @ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 21 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES BRITISH RETAIL CONSORTIUM (BRC)WELCOME UNDERSTANDING THE REQUIREMENTS OF THE GLOBAL STANDARD FOR PACKAGING AND PACKAGING MATERIALS - ISSUE 4 – Level Two 2 DAYS • £620CONTENTS BRC3 This course covers the detailed requirements for anyone implementing or auditing against the Standard.CENTRESBooking/DiscountsCOURSES UNDERSTANDING THE REQUIREMENTS OF THE GLOBAL STANDARD FOR FOOD SAFETY @ - ISSUE 6 – Level Two 2 DAYS • £620 Designed for new auditors, manufacturers and consultants implementing the standard. BRC4 TECHNICAL CENTRE 13 September BristoL This course gives an understanding of the standard, the audit process and a background 22 November Manchester to the certification process. Leadership & Management Centre Vocational & INTERNAL AUDITOR (ALL BRC STANDARDS) – Level Two Soft Skills Centre This course covers the detailed requirements for anyone managing or carrying out internal 2 DAYS • £620 @ BRC5 audits. The course is a mixture of workshop led discussions, practical activities and presentations. On day two, delegates undertake an audit using the skills and techniquesHOW TO SEARCH THIS DOCUMENT learned on day one. Feedback will be given on the case study audit and how to improve auditing techniques.Book NOW Introduction to Storage & Distribution Issue 2 @ 1 DAY • £315 This course for managers of storage and distribution sites provides a background and introduction to the Global Standard for Storage and Distribution. BRC7 11 September Bristol The course includes topics such as the scope of the Standard, the Standard requirements 20 November Manchester and the certification process.ukacademy@sgs.com @+44 (0)1276 697 777 PREVIOUS 22 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES FOOD SAFETY MANAGEMENT SYSTEMSWELCOME INTRODUCTION AND AWARENESS TO ISO 22000 – Level One 1 DAY • £315 FSMSFTC An introduction for anyone involved in the development, implementation and managementCONTENTS of a Food Safety Management System. Once completed, you will be able to register for a 17 September Heathrow FSMS Lead Auditor training course.CENTRESBooking/DiscountsCOURSES ISO 22000 LEAD AUDITOR – Level three 5 DAYS • £1085 @ Course certified by IRCA. Number A17304 TECHNICAL CENTRE 16 July Heathrow FSMSLAC This course will equip food chain professionals with the skills and knowledge necessary 3 September Manchester to audit Food Safety Management Systems against ISO 22000:2005. When you have 15 October Belfast Leadership & successfully completed this course, you meet the training requirements to apply for 12 November Daventry Management Centre registration as an IRCA FSMS Auditor or Lead Auditor and be able to participate in a conversion course to transfer your skills to a different management system. Vocational & Soft Skills CentreHOW TO SEARCH THIS DOCUMENT @Book NOWukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 23 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES INFORMATION SECURITY MANAGEMENT SYSTEMSWELCOME INTRODUCTION AND AWARENESS TO ISO 27001 – Level One 1 DAY • £315 An introduction for anyone involved in the development, implementation and management ISMSFTCCONTENTS of an information security management system based on ISO 27001. Once completed, you 6 AUGUST South Wales will be able to register for an ISMS Lead Auditor training course.CENTRES 16 October ManchesterBooking/DiscountsCOURSES ISO 27001 LEAD AUDITOR – Level three TECHNICAL CENTRE 5 DAYS • £1085 @ Course certified by IRCA. Number A17279 This course is designed to provide confidence to auditors in the development, conformance 3 September Heathrow ISMSLAC and effective implementation of processes and the continuous improvement of systems. 12 November Manchester Leadership & When you have successfully completed this course, you meet the training requirements Management Centre to apply for registration as an IRCA ISMS Auditor or Lead Auditor and will be able to join a conversion course to transfer your skills to a different management system. Vocational & Soft Skills Centre @HOW TO SEARCH THIS DOCUMENTBook NOWukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 24 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES FORESTRY STEWARDSHIP COUNCIL (FSC)WELCOME INTRODUCTION AND AWARENESS TO FSC – Level One 1 DAY • £315 Designed to provide participants with a better understanding of the Forest StewardshipCONTENTS FSCFTC Council (FSC) Chain of Custody (CoC) and its requirements. The approach will be systematic 9 October Heathrow and easy to understand in assisting participants to implement their companies’ FSC CoCCENTRES system in line with the requirements.Booking/DiscountsCOURSES FSC TRADEMARK AWARENESS WORKSHOP – Level One @ 1 day • £315 TECHNICAL CENTRE This workshop aims to provide participants with a better understanding of the Forest FSCTFTC Stewardship Council (FSC) Chain of Custody (CoC) Trademark requirements. The approach 10 October Heathrow will be systematic and easy to understand in assisting participants to meet the requirements Leadership & of the FSC Trademark Standard (FSC-STD-50-001 (V1-2) EN). Management Centre Vocational & Soft Skills Centre FSC AND PEFC INTRODUCTION, AWARENESS AND MAINTENANCE – Level Two @ 2 Days • £620 This course aims to provide participants with a better understanding of Chain of CustodyHOW TO SEARCH THIS DOCUMENT PEFTC (CoC) Management systems and their key requirements. The approach will be systematic 11 October Heathrow and easy to understand in assisting participants to implement and maintain their companies’Book NOW FSC and PEFC Chain of Custody systems in line with the Standards requirements. @ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 25 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES OCCUPATIONAL HEALTH & SAFETY MANAGEMENT SYSTEMSWELCOME INTRODUCTION AND AWARENESS TO OHSAS 18001:2007 – Level One 1 DAY • £315 An introductory course ideal for those involved in the development, implementation andCONTENTS management of an OHSAS 18001:2007 Management System. Once completed, you will be H&SFTC 13 September South Wales able to register for an OH&S Management System Internal or Lead Auditor training course.CENTRES 11 October Manchester 13 November HeathrowBooking/DiscountsCOURSES OHSAS 18001:2007 INTERNAL AUDITOR – Level Two TECHNICAL CENTRE 2 Days • £620 @ Designed for anyone who needs to develop the knowledge and skills required to assess and report on the conformance and effective implementation of processes, and the continuous Leadership & 11 September Leeds IH&SA improvement of systems. Management Centre 17 October South Wales 14 November Heathrow Vocational & Soft Skills CentreHOW TO SEARCH THIS DOCUMENT OHSAS 18001:2007 LEAD AUDITOR – Level Three 5 DAYS • £1085 @Book NOW Designed to provide participants with the knowledge and skills necessary to audit occupational health & safety management systems against OHSAS 18001:2007. When 24 September Daventry H&SLAC you have successfully completed this course, you meet the training requirements to apply 29 October South Wales for registration as an IRCA OH&S Management Systems Auditor or Lead Auditor and will 26 November Manchester be able to join a conversion course to transfer your skills to a different management system. 3 December Portsmouth @ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 26 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES OCCUPATIONAL HEALTH & SAFETY MANAGEMENT SYSTEMSWELCOME OH&S MANAGEMENT SYSTEMS AUDITOR CONVERSION COURSE – Level Three 3 DAYS • £760 Course certified by IRCA. Number A16894CONTENTS H&SACC This course is for those who have already successfully completed a QMS or EMS Lead 2 July PortsmouthCENTRES Auditor course. The programme is designed to broaden participants’ skills and give them a 14 August Heathrow thorough understanding of OHSAS 18001 requirements and audit criteria. Once completed, 11 December Belfast you will have the opportunity to register on an Integrated Management Systems Auditor course.Booking/DiscountsCOURSES TECHNICAL CENTRE MEDICAL DEVICES @ Leadership & INTRODUCTION TO 93/42/EEC MEDICAL DEVICES DIRECTIVE – Level One Management Centre 1 DAY • £315 Detailed introduction to familiarise delegates about the Medical Devices Directive (as amended by Directive 2007/47/EC), and a practical framework for delegates to ensure compliance of their MD1 11 September Ascot Vocational & quality systems and technical documentation. Soft Skills CentreHOW TO SEARCH THIS DOCUMENTBook NOW INTRODUCTION TO RADIATION STERILISATION – Level One @ 1 DAY • £315 The objective of this course is to familiarise delegates with the requirements of ISO 11137 MDGS for control of radiation sterilisation (in particular gamma radiation sterilisation), to allow 25 September Daventry manufacturers of medical devices to ensure continued compliance. @ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 27 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES MEDICAL DEVICESWELCOME INTRODUCTION TO ETHYLENE OXIDE (EO) STERILISATION AND ISO 11135 – Level ONE 1 DAY • £315 Introductory course on the key features of ISO 11135 and the Ethylene Oxide sterilisationCONTENTS MDEO process, providing awareness of the microbiological controls (such as bioburden before 16 OCTOBER Ascot sterilisation), to allow medical device manufacturers to comply with regulatory requirements.CENTRESBooking/DiscountsCOURSES CONSTRUCTION OF MEDICAL DEVICE TECHNICAL FILE (DIRECTIVE 93/42/EEC) – Level ONE 1 DAY • £315 @ TECHNICAL CENTRE Thorough introduction for delegates to understand both the regulatory requirements for MDTF technical documentation under the Medical Devices Directive (as amended by Directive 2 OCTOBER Heathrow 2007/47/EC) and provide practical guidance on how to construct the technical file to ensure Leadership & compliance for their medical device. Management Centre Vocational & Soft Skills Centre INTRODUCTION TO 98/79/EC IVD MEDICAL DEVICES DIRECTIVE – Level One 1 DAY • £315 @ This course is designed to familiarise quality management, regulatory professionals and IVD MDIVDHOW TO SEARCH THIS DOCUMENT device designers with the EC Directive 98/79/EC and the requirements for CE Marking of IVD 25 September Heathrow medical devices.Book NOW QUALITY SYSTEMS FOR MEDICAL DEVICES – Level Two @ 2 DAYS • £620 This intensive course is designed to transfer detailed information about the transition of your quality system from ISO 9001 to ISO 13485, and the requirements of EC Directives through MD2 12 September Ascot lectures from medical device Lead Auditors regularly undertaking Notified Body audits.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 28 NEXT CLOSE @ Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES MEDICAL DEVICESWELCOME ISO 13485:2003 INTERNAL AUDITOR – Level Two 2 DAYS • £620 This intensive course aims to provide delegates with the skills required to conduct internalCONTENTS audits of their quality system to the requirements of ISO 13485, using interactive training MDIA 2 October Ascot by medical device Lead Auditors experienced in ISO 13485 and Notified Body audits.CENTRESBooking/DiscountsCOURSES RISK MANAGEMENT FOR MEDICAL DEVICES – Level ONE 1 DAY • £315 @ TECHNICAL CENTRE This course provides a comprehensive introduction to the key elements of risk management MDRM for medical devices, using the harmonised standard ISO 14971, and aims to give delegates a 26 September Daventry practical foundation in the relationship between risk management, the regulatory requirements Leadership & and their quality system. Management Centre Vocational & Soft Skills Centre GOOD MANUFACTURING PRACTICES (GMP) @HOW TO SEARCH THIS DOCUMENT ISO 22716 COSMETICS – GUIDELINES ON GOOD MANUFACTURING PRACTICES (GMP) 2 DAYSBook NOW This course will provide you with a basic understanding of good manufacturing practices GMP 1 for Cosmetic manufacturing organisations. This interactive classroom training will focus Please call us for a no obligation quote on state-of-the-art requirements for a GMP system, and will also contain numerous implementation examples and case studies. GOOD MANUFACTURING PRACTICES (GMP) FOR THE PHARMACEUTICAL INDUSTRY This course will provide practical examples and case studies on Good Manufacturing Practices 2 DAYS @ GMP 2 for the pharmaceutical industry. The interactive classroom training will assist attendees that Please call us for a no obligation quote are interested to improve the quality structure in their organisations, up to the level of current standards of GMP.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 29 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES CUSTOMER SERVICEWELCOME CUSTOMER SERVICE EXCELLENCE AWARENESS – Level ONE 1 DAYS • £315 The focus of this one day hands-on course is to prepare an application to meet the Standard.CONTENTS CSEFTC The elements within each of the Standard’s five criteria are explored and participants relate 24 OCTOBER Heathrow these to their own organisation.CENTRESBooking/DiscountsCOURSES CUSTOMER SERVICE EXCELLENCE SEMINAR – Level ONE 1/2 DAY @ TECHNICAL CENTRE This half-day seminar allows you to understand how the key drivers of customer satisfaction CSESEM are embedded in the new Standard, and how they are relevant to service delivery today. The Please call us for a no obligation quote session will also describe the Customer Service Excellence requirements. Leadership & Management Centre Vocational & Soft Skills Centre CUSTOMER SERVICE EXCELLENCE ASSESSOR – Level Two @ 2 DAYS Designed to enable participants to gain a grounding of the principles of Customer ServiceHOW TO SEARCH THIS DOCUMENT IACSE Excellence, conduct effective internal assessments and understand the principles of Please call us for a no obligation quote assessment, evidence review and verification.Book NOW INTRODUCTION AND AWARENESS TO ISO 10002:2004 – Level Two @ 2 DAYS • £620 This course is designed to provide guidance in developing an open and responsive complaints- CSFTC handling process, enabling participants to enhance their ability to resolve complaints and identify 6 November ASCOT trends and eliminate causes of complaints.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 30 NEXT CLOSE @ Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES IT MANAGEMENT SYSTEMSWELCOME ISO 20000 LEAD AUDITOR – Level Three 5 DAYS • £1085 Course certified by IRCA. Number A17404CONTENTS ITSMSLAC The knowledge and skills to perform first, second and third-party audits of Information 8 October HeathrowCENTRES Technology Service Management Systems against the requirements of ISO 20000 using the auditing techniques described in ISO 19011 guidelines for auditors. When you have successfully completed this course, you will meet the training requirements for registrationBooking/Discounts as an IRCA ITSMS Auditor or Lead Auditor and will be able to join a conversion course to transfer your skills to a different management system.COURSES @ TECHNICAL CENTRE BUSINESS CONTINUITY MANAGEMENT Leadership & BUSINESS CONTINUITY AUDITOR/LEAD AUDITOR – Level Three Management Centre 5 DAYS • £1100 Course certified by IRCA. Number A17494 BCMSLAC Designed to provide participants with the knowledge and skills necessary to audit business 29 October Heathrow Vocational & continuity management systems against the requirements of BS 25999 using the auditing Soft Skills Centre techniques described in ISO 19011. When you have successfully completed this course, you meet the training requirements to apply for registration as an IRCA BCMS Auditor or Lead Auditor and will be able to join a conversion course to transfer your skills to a differentHOW TO SEARCH THIS DOCUMENT management system.Book NOW @ INTEGRATED MANAGEMENT SYSTEMS INTEGRATED MANAGEMENT SYSTEMS AUDITOR – Level Three 3 DAYS • £760 A practical approach to auditing and understanding the principles and mechanisms for the integration of Quality, Environmental and Health & Safety Management Systems. South Wales 17 July IMS 4 September Heathrow 23 October South Walesukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 31 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES PRESENTATION SKILLSWELCOME ACCELERATED LEARNING PROGRAMME – Level Three 2 DAYS • £620 Course certified by IRCA. Number A17404CONTENTS This 2-day workshop will enable you to apply accelerated learning techniques to training 22 August Manchester ALCENTRES courses, thereby enhancing the learning experience for participants. The course is aimed at 7 November Heathrow experienced trainers who are seeking practical help in applying interactive student-centred learning methods to your courses.Booking/Discounts This is a practical programme in which you will learn about and experience a range of learning techniques that you can take away and use immediately.COURSES TECHNICAL CENTRE @ Leadership & Management Centre Vocational & Soft Skills CentreHOW TO SEARCH THIS DOCUMENT FOUND WHAT YOU ARE LOOKING FOR?Book NOW The final step is to book with us. To book online, please visit or email us at or discuss your requirements @ www.sgs.co.uk/training @ UKACADEMY@SGS.COM @ with our dedicated training team for the UK on +44 (0)1276 697777. If you haven’t quite found what you are looking for, please do contact our training team as we offer many bespoke options, tailored to your needs. Please note all prices are exclusive of VAT.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 32 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES LEADERSHIP AND MANAGEMENT CENTRE The Leadership and Management Centre is for individuals, teams and organisations wishing to further Coaching and team development develop existing managers and senior executives or develop talent to prepare people for new positionsWELCOME of leadership and management. Our team include highly qualified and SGS recognise that excellent leaders and managers are at the heart of today’s economy. The continued experienced coaches, mentors and NeuroCONTENTS Linguistic Practitioners licensed to deliver diversification of the UK Training Business enables SGS to offer a range of services which can be specifically tailored to you and your organisations needs psychometric instruments and 360 feedbackCENTRES realising potential, personal leadership styles, We offer a range of bespoke in-house solutions as well as programmes accredited with the Institute of personality types and team dynamics. These Leadership and Management at levels three, five and seven designed for first line supervisors, seniorBooking/Discounts invaluable sessions, which can be offered managers and executive leaders: on a one-to-one or group basis, help identify strengths and improve areas for development,COURSES • eXEcutive Leadership Programme enable leaders and managers to adapt to situations, improving relationships, reducing • Senior Management Programme TECHNICAL CENTRE conflicts and improving individual, team and • First Line Supervisors Programme organisational performance, thereby contributing to the bottom line. Leadership & Topics can include negotiating and influencing, emotional intelligence, risk management, decision Management Centre making, problem solving and business continuity management as well as people, performance, change, project and financial management. These solutions equip you with the skills you need to manage and Train the trainer lead prosperous high performing teams and organisations. Vocational & We can support you to become leadership, Soft Skills Centre management and talent development trainers and coaches, delivering your own in-house COURSES programmes and gaining recognition inHOW TO SEARCH THIS DOCUMENT your sector. • FIRST LINE SUPERVISORS PROGRAMME Book NOW • SENIOR MANAGEMENT PROGRAMME •  XECUTIVE LEADERSHIP PROGRAMME E • 10 reasons for choosing SGS Leadership & Management Centre ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 33 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES FIRST LINE SUPERVISORS PROGRAMME 5 DAYS • £1085 Target audience: The First Line Supervisors Programme (FLSP) is designed for those operating at team leader 15 October AscotWELCOME level who may be new to management.CONTENTS Aim: This programme aims to develop skills in people and performance management, problem solving, conflict management, grievance resolution, presentation and interviewing skills,CENTRES as well as chairing effective meetings and working with budgets. @Booking/Discounts Outcomes: By the end of this Programme, participants will be able to:COURSES 1.  evelop and motivate teams, providing constructive feedback to maximise performance D and continuous improvement 2.  pply decision making techniques to identify and solve problems, resolving conflicts A TECHNICAL CENTRE and grievances 3.  onduct a risk assessment of the workplace, highlighting prevention and control measures C and complying with environmental and legal managerial responsibilities Leadership & FLSP 4.  hair and participate in effective succinct meetings C Management Centre 5. Work with costs and budgets, monitoring variance and using control mechanisms 6.  lan, manage and evaluate a project, setting key deliverables and milestones, monitoring P Vocational & and promoting benefits Soft Skills Centre 7.  onduct a succinct, timely briefing or presentation, using innovative techniques to engage C the audienceHOW TO SEARCH THIS DOCUMENT Structure: This Programme comprises distance learning prior to a workshop delivered with exercises, presentations and facilitated discussions, culminating in an action plan to apply in theBook NOW workplace. Assessment and accreditation: Participants enrolled on the FLSP complete a work-based assignment of 2000 words, identifying and describing the nature, scope and impact of an issue, analysing options, evaluating, selecting, implementing and reflecting on the chosen solution. Participants use a learning log to reflect on their communication, direction and leadership style, outlining the importance of a common sense, motivating, supporting and developing their team. Completion of this Programme can result in a level 3 certificate in leadership and management with the ILM.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 34 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES SENIOR MANAGEMENT PROGRAMME 2x 3 days • £760 x 2 Target audience: The Senior Management Programme (SMP) is designed for those operating at middle SMP1 - Module 1WELCOME to senior management level either as heads of departments or business functions. Executive Leadership Skills 25 SeptEMBER AscotCONTENTS Aim: The SMP aims to develop change, finance and people management skills as well as SMP 2 - Module 2 enhancing equality and diversity, critical thinking, creativity and innovation.CENTRES Business Management Skills 13 NovEMBER Ascot Outcomes:Booking/Discounts By the end of this Programme, participants will be able to: 1.  ssess and improve their own leadership capability, identifying strengths and nurturing ACOURSES areas for improvement 2.  evelop and build teams to achieve organisational goals, coaching, mentoring and D managing people to maximise their performance TECHNICAL CENTRE 3.  pply creativity and innovation to effectively manage change within the organisation A @ SMP 4. Present a robust financial case with options to inform leadership decisions 5.  evelop critical thinking skills, assessing and reflecting on the validity and impact D Leadership & of information Management Centre Structure: Vocational & This interactive Programme is delivered over two lots of three days using a mixture Soft Skills Centre of workshops with exercises, presentations and facilitated discussions. Assessment and accreditation:HOW TO SEARCH THIS DOCUMENT Those enrolled on the SMP complete a 5000 word written work-based assignment, identifying, critically assessing and evaluating options for improvement and innovation in their organisation. This includes a change management plan together with a quotation.Book NOW Additionally participants engage in action learning and write a 3000 word work-based assignment to analyse and reflect on their performance as a leader, developing an action plan to improve their leadership and management capabilities in the workplace. Completion of this Programme can result in a level 5 diploma in leadership and management accredited by the ILM.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 35 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES EXECUTIVE LEADERSHIP PROGRAMME 6x 1 day master classes • £315 x 6 Target audience: The Executive Leadership Programme (ELP) is ideal for aspiring directors and vice presidents Developing the Executive LeaderWELCOME with responsibility for setting the strategic direction of the organisation. ELP1 6 September AscotCONTENTS Aim: The ELP aims to enhance strategic thinking, build commitment to corporate vision and Vision, values, strategy values, adapting leadership styles to lead in times of austerity and significant change, and strategic thinkingCENTRES making informed and prosperous decisions. ELP2 20 September AscotBooking/Discounts Outcomes: By the end of this Programme, participants will be able to: Business continuity, corporate risk,COURSES 1. Negotiate, influence and secure stakeholder buy in to corporate vision and values decision making 2. Develop and implement a corporate strategy to achieve the organisations goals ELP3 3. Lead the organisation through times of fluctuation and adversity, applying effective  4 October Ascot TECHNICAL CENTRE leadership styles and using emotional intelligence 4. Secure budgets for the organisation, evaluating the viability, costs, benefits and risks  Leading organisational change ELP associated with capital projects ELP4 Leadership & 5. Employ effective business continuity strategies, making informed judgements for  25 October Ascot Management Centre major corporate decisions Conflict management, Vocational & Structure: negotiating and influencing Soft Skills Centre This flexible programme is made up of 6 one day master classes on visioning and values, ELP5 strategy and strategic thinking, politics, negotiating, influencing and persuading, emotional 8 November Ascot intelligence, business continuity, corporate risk and decision making. The workshopsHOW TO SEARCH THIS DOCUMENT comprise of presentations, facilitated discussions and exercises. Finance for Non-Finance LeaderS ELP6 Assessment and accreditation: 29 November AscotBook NOW Participants enrolled on the ELP complete two 2,000 word reflective reviews; one identifying the process and effectiveness of two major decisions reflecting on their own practice employing appropriate decision making strategies. The second reflective review is focussed on personal leadership and management performance, analysing and reflecting on feedback, using this to identify strengths and develop an action plan to address developmental areas. Completion of this Programme can result in a level 7 certificate in executive management accredited with the ILM. @ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 36 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES 10 reasons for choosing SGS Leadership & Management CentreWELCOME  • BESPOKE – the SGS Leadership and Management solutions are specifically tailored to the unique needs of our clients, identified through aCONTENTS  • COMPLIMENTARY NEEDS ANALYSIS – triangulating and understanding the key issues as well as the knowledge, skills, attitudes and behaviours required, designing and deliveringCENTRES  • INNOVATIVE leadership and management development programmes using blendedBooking/Discounts solutions including web portals, e-learning, distance learning, immersive learning, presentations, group exercises and action learning sets delivered at aCOURSES • CHOICE OF VENUES to suit our clients, delivered during working hours to maintain a healthy TECHNICAL CENTRE  • WORK/LIFE BALANCE and equal opportunities for everyone with no requirement for evening or weekend commitments, Leadership & Management Centre  • DELIVERED BY THE INDUSTRY FOR THE INDUSTRY with trainers, who are leaders and managers themselves highly skilled and qualified in the clients business lines ensuring Vocational & Soft Skills Centre  • CONTEXTUALISATION and relevance to the workplace enabling participants to easily embed their learning, tools and techniques making significant businessHOW TO SEARCH THIS DOCUMENT  • IMPACT realising GUARANTEED BENEFITS through improved leadership and management skills as a result of thisBook NOW  • COST EFFECTIVE initiative, saving the organisation approximately £3,000[1] per person in comparison with other providers, plus FOUND WHAT YOU ARE LOOKING FOR? The final step is to book with us. To book online, please visit or email us at or discuss your requirements @ www.sgs.co.uk/training @ UKACADEMY@SGS.COM @ with our dedicated training team for the UK on +44 (0)1276 697777. If you haven’t quite found what you are looking for, please do contact our training team as we offer many bespoke options, tailored to your needs. Please note all prices are exclusive of VAT.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 37 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES VOCATIONAL & SOFT SKILLS CENTRE OPTIONS The Vocational & Soft Skills Centre aims to make businesses more profitable, more effective and better We offer a variety of different options in order places to work by developing talent in the business. Focussing on developing the soft skills within for you to complete your course. Based on yourWELCOME the workforce, the training provides employees with the key knowledge and skills that they need to individual needs, you can opt for a: perform their jobs.CONTENTS SOFT SKILLS TRAINING Public courseCENTRES As the business world is continuously changing, organisations need to provide employees with training These courses are available on pre-determinedBooking/Discounts throughout their careers. By providing continuous training, it is easier to stay ahead of the competition, dates and set locations. The material delivered on create positive attitudes, keep employees motivated, become more efficient @ these courses is generic, but where appropriate examples will always be from both service andCOURSES manufacturing industries. One advantage of this type of learning is gaining the viewpoint of other TECHNICAL CENTRE organisations. Leadership & In-house course COURSES Management Centre Running a course at your premises allows Vocational & • Understanding customer behaviour you to shape the message and style of the Soft Skills Centre • Effective communication skills @ presentation to suit the individual culture of your organisation. It is often the most •  ealing with conflict D convenient and the most cost-effective • Stress management solution if you wish to train a number ofHOW TO SEARCH THIS DOCUMENT your staff, or when confidentiality is • Telephone techniques an issue.Book NOW • Dealing with change • Coaching skills • Customer care • Role of the manager • Presentation skills • Train the Trainer ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 38 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES UNDERSTANDING CUSTOMER BEHAVIOUR 1 Day Dealing with different customer behaviours effectively Please call us for a no obligation quoteWELCOME This training is designed to introduce participants to ways of identifying the behavioural clues given by customers and to use this knowledge to apply suitable skills with which to respond.CONTENTS This training course encourages participants to identify different types of customer behaviour, VCB and to develop their own strategy for dealing with it.CENTRES By the end of this course, participants will be able to: - • Identify the three different customer behaviours @Booking/Discounts • Recognise their own style in negative situations • Deal with difficult customersCOURSES • Say what they want to say, clearly and precisely • Support what they say by how they say it • Prevent being manipulated or sidetracked TECHNICAL CENTRE EFFECTIVE COMMUNICATION SKILLS Leadership & 1 Day Management Centre To really be effective in the business world, it is vital for you to communicate well. To be a good manager, you must be able to communicate exceptionally well. Please call us for a no obligation quote Vocational & This Course considers the basics of communication dynamics, learning the skills that will Soft Skills Centre improve your communication. Interactive sessions will improve and promote better VECS interpersonal relationships and deliver an effective personal communication strategy. By the end of this workshop, participants will be able to:HOW TO SEARCH THIS DOCUMENT • Inform, engage and inspire their teams through the way in which they communicate • Recognise the importance of good communication @Book NOW • Control their verbal and non-verbal skills • Develop their questioning and listening skills • Communicate effectivelyukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 39 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES DEALING WITH CONFLICT 1 Day Dealing with different customer behaviours effectively Please call us for a no obligation quoteWELCOME To first deal with conflict, you need to understand how you would respond to certain situations. The programme looks at personal behaviours and draws lessons that can be transferred to difficult situationsCONTENTS VDWC By the end of this workshop, participants will have learned:CENTRES • How assertive they are • Different behaviours and how they can deal with them assertively @Booking/Discounts • How their rights and beliefs can affect behaviour • How to behave assertively in a variety of situationsCOURSES • To recognise why people may become ‘difficult’ and manage their response • To recognise the stages of the assault cycle and employ defusing techniques • How to demonstrate effective influencing techniques TECHNICAL CENTRE STRESS MANAGEMENT 1 day • £315 Leadership & Life today is hectic we all juggle more and more commitments at home and at work. Management Centre 27 July Newcastle To stay happy and healthy through all of this we need to be clear about our own stress tolerance. If we can manage our own life reasonably well we can also help our friends, 14 September Newcastle Vocational & family and colleagues to do the same. 26 October Newcastle Soft Skills Centre 9 November Newcastle Everyone on the course will have experienced varying degrees of stress from time to time. 14 December Newcastle Some stress is positive and pressure can be stimulating and exciting. VSA Sometimes we might feel there is more pressure than we are able to deal with at a particularHOW TO SEARCH THIS DOCUMENT moment in time, whether it stems from work or home.Book NOW This is a one day workshop designed to introduce participants to the tools and techniques all of us can use to manage stress more effectively in ourselves and others. By the end of this workshop delegates will be able to; • Appreciate the concepts of stress and stress management.  • Detect any warning signs associated with the negative effects of stress in ourselves and others • Use tools and techniques for avoiding, dealing with or insulating ourselves from stress.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 40 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES TELEPHONE TECHNIQUES 1 Day Good telephone techniques are extremely important and the impression we make on the telephone can have a major impact on the business and it’s success. Developing the Please call us for a no obligation quoteWELCOME business depends more and more on the professionalism of those staff, who communicate by phone.CONTENTS This workshop is interactive and fun, and encourages participation to develop their own personal telephone skills, whilst encouraging them to see the importance and value ofCENTRES their role. Workshops enable participants to build on their individual skills and introduce best practices. @ VTQBooking/Discounts By the end of this course, participants will be able to: • Adapt a telephone style that suits their personalityCOURSES • Create a professional impression on the phone • Be clear and concise in getting a message across TECHNICAL CENTRE • Develop confidence in dealing with telephone calls • Take the emotion out of a call • Demonstrate a desire to own the call Leadership & • Take responsibility for each call Management Centre • Take control of a call • Deal with difficult calls Vocational & Soft Skills Centre DEALING WITH CHANGE 1 Day Whenever an organisation introduces something new into the work environment, thereHOW TO SEARCH THIS DOCUMENT will be difficulties. Please call us for a no obligation quote This programme provides a structured approach to helping individuals, teams, andBook NOW organisations from a current state to a desired future state. It provides a process aimed at helping employees to accept and embrace changes in their business environment. VDC By the end of this workshop, participants will; • Appreciate the need for change @ • Embrace change • Discover and relate to the transition curve • Transfer self and others through the curve • Manage change with self analysis and action • Be a settling influence • Apply simple principles • Recognise the stages of change within self and othersukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 41 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES COACHING SKILLS 2 Days • £620 Coaching is the quickest and most effective method of developing members of staff. 5 July NewcastleWELCOME This training is designed to support the introduction of a consistent approach to the way 11 October Newcastle an individual is managed within any company 4 December NewcastleCONTENTS The training is designed to be participative and practical, with particular emphasis being placed on developing the skills associated with effectively implementing and driving performance.CENTRES VCS By the end of the training delegates will be able to:Booking/Discounts • Explain the benefits of coaching and when it can be used • Identify their development needs relative to coaching @COURSES • Explain what needs to be established at each stage of the GROW model  • Describe the skills/behaviours needed to be an effective coach and be able to explain barriers that can impact on the coaching experience and how to overcome them TECHNICAL CENTRE • Understand how to adapt their style to meet the needs of individuals • Understand how coaching can be used to give feedback • Demonstrate coaching skills in line with the GROW model Leadership & • Develop an action plan based on identified needs for application in the workplace. Management Centre Vocational & CUSTOMER CARE 1 Day Soft Skills Centre WHAT IS CUSTOMER CARE? Please call us for a no obligation quote Everyone is involved in customer care - whether they deal with external customers or withHOW TO SEARCH THIS DOCUMENT internal customers (colleagues at work). VCC By the end of this course, participants will be able to: -Book NOW • Appreciate why customer service is crucial • Recognise the true value of a customer • Realise the benefits of a happy customer @ • See the bigger picture when developing customer care • Change their communication style to suit the situationukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 42 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES ROLE OF THE MANAGER 1 Day A manager may be responsible for a process, a facility or a service, more than likely he or she will have a staff, a budget, and be accountable to their own manager. Please call us for a no obligation quoteWELCOME This role requires key competencies that need to be carried out effectively.CONTENTS By the end of this training, participants will be able to: VRM • Manage their time effectivelyCENTRES • Develop their team for maximum resultsBooking/Discounts • Hold effective meetings  • Recruit new staff @ • Inspire their team to be motivated • Delegate responsiblyCOURSES • Coach your team productively • Communicate successfully TECHNICAL CENTRE PRESENTATION SKILLS 2 Days • £620 Leadership & This highly supportive and interactive two day workshop has been designed for those people Management Centre 19 July Newcastle who are expected to deliver high impact presentations. Participants do not need to have any experience of presenting or speaking in public but this is also an excellent course for those 18 October Newcastle Vocational & who have presented in the past but are reticent about doing so again. 22 November Newcastle Soft Skills Centre This Course includes workshops and exercises to develop individual styles and skills to present new material. VPS By the end of the workshop delegates will be able to:HOW TO SEARCH THIS DOCUMENT • Define different types of presentationsBook NOW • Understand what makes a good presentation • Appreciate the logical structure of a presentation @ • Understand the benefits of using visual aids • Follow guidelines for preparing and using flipcharts and/or slides • Understand the benefits of using visual aids • Be aware of how to overcome nerves and anxiety • Demonstrate their abilities by preparing and delivering a short presentationukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 43 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES TRAIN THE TRAINER 2 Days • £620 Trainers need to ensure their training delivery is one that is remembered for all the good reasons, not the bad. 6 September NewcastleWELCOME 1 November Newcastle This is an Interactive training course which includes various workshops and exercises 11 December Newcastle so that participants recognise how they can provide an enjoyable training experience forCONTENTS their learners. In turn, this means that delegates leave the training event with a greater understanding of the subject.CENTRES This Trainer the Trainer course is suitable for both new trainers and for those who need VTT to revitalise and invigorate their style of training.Booking/Discounts By the end of this training delegates will be able to: @COURSES • Demonstrate the key responsibilities of a trainer • Understand the characteristics of a good trainer • Understand how people learn? TECHNICAL CENTRE • Identify barriers to learning • State the benefits of group and one-to-one Training • Recognise the use of energisers Leadership & • Deliver feedback in an effective manner Management Centre • Deal with the different behaviours of participants • Improve their presentation skills Vocational & Soft Skills CentreHOW TO SEARCH THIS DOCUMENT FOUND WHAT YOU ARE LOOKING FOR?Book NOW The final step is to book with us. To book online, please visit or email us at or discuss your requirements @ www.sgs.co.uk/training @ UKACADEMY@SGS.COM @ with our dedicated training team for the UK on +44 (0)1276 697777. If you haven’t quite found what you are looking for, please do contact our training team as we offer many bespoke options, tailored to your needs. Please note all prices are exclusive of VAT.ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 44 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES How to search this document Using the search function in Adobe Acrobat Reader 9.0: 1. Click on the search in the menu bar across the top of your screen:WELCOME how to search this documentCONTENTSCENTRESBooking/DiscountsCOURSES TECHNICAL CENTRE Leadership & Management Centre Vocational & 2. A search panel will appear on the left-hand side of your screen. Type in your search word to search the whole document. Soft Skills Centre You will be given a list of results, then simply click on the result that best matches what you’re looking for. The search panel and results will stay on screen until you either make a new search, or close that panel.HOW TO SEARCH THIS DOCUMENTBook NOWukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 45 NEXT CLOSE Print
    • SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012 SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES Enrolment Form – Please print and fax back to +44 (0)1276 697 696 Contact details Delegate 2 Billing Details (if different to contact details)WELCOME (Mr/Mrs/Ms/Dr) (Mr/Mrs/Ms/Dr) (Mr/Mrs/Ms/Dr) CONTENTS First name: First name: First name: Surname: Surname: Surname:CENTRES Job title: Job title: Company name: Company name: Tel: Address:Booking/Discounts Address: Fax:COURSES E-mail: Postcode: Postcode: Country: TECHNICAL CENTRE Country: Method of payment Tel: Tel: o Cheque enclosed (made payable to SGS  Fax: Fax: United Kingdom Ltd). *E-mail: Leadership & E-mail: o Credit Card (see panel on right).  Management Centre o BACS transfer. This should be made to  COMPANY INFORMATION National Westminster Bank plc., 5 High Vocational & Please book the following person(s) on the SGS *VAT Number: Street, Bracknell, Berks RG12 1DH. Soft Skills Centre Academy course indicated below. (Venues and o Sort  Code: 51-81-22. A/c SGS United Certified SGS Client? Yes No dates published are subject to change at the discretion of SGS United Kingdom Ltd.) Kingdom Ltd. A/c No: 67719163. Please fax Company Registration Number: confirmation of your bank transfer to us onHOW TO SEARCH THIS DOCUMENT Delegate 1 +44 (0)1276 697 696 quoting delegate’s Promotional Code: (Mr/Mrs/Ms/Dr) name and course title/date.Book NOW First name: o Please invoice. Purchase Order No. Credit Card Details (if required) Surname: o I have read and understand the Training  Type of Card (American Express not accepted): Job title: Course Terms & Conditions. Tel: Name of card holder: Fax: Signature: E-mail: Date: Signature: Course code: SGS will contact you for your credit card details. Dates: Location:ukacademy@sgs.com+44 (0)1276 697 777 PREVIOUS 46 NEXT CLOSE Print
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