I’m Sarah – librarian – recently back here at Otago after 8 years, the last 5 years in CHCH
Also an early adopter of FB [29 June 2007] and Twitter.
This is a conversation – so please feel free to chip in or tweet using #comp113 #eqnz.
My experience of living through a natural disaster as an info professional and a user of SM The crucial role of ICT in a disaster Use of twitter in an emergency
All we had were our phs and the charge that was in them. We drove our cars around to charge them. Mobile broadband was down/patchy. This was the only mechanism we had because ph lines were down.
Used FB to tell people we’re ok
Take away messages
Information is crucial in emergency situations ICT / SM can enable people to help themselves and others Be prepared to use your initiative, use the skills you have and be innovative Be creative but be organised! Make an emergency kit
The other thing I want you take away from this is that you are not an island, web 1.0 was isolating IRL, web2.0 has brought people together, virtually and IRL
1 min http://www.youtube.com/watch?v=iN4qKJxgpck
Before the earthquake, CHCH looked like this.
Had been out for dinner at a friends house. We talked about what we’d do in an emergency. It was one of our few nights out that year, having a preschooler and we were with good friends, so we were a bit hammered when we got home at 1.30am.
Terrible noise. What we did.
Dark and freezing cold. No power no water. No idea if there’s a tsunami coming.
We needed in information. We found it through Twitter.
Under the table with Steve’s phone connecting to Twitter.
We didn’t think to get in the car. Twitter was the first thing we thought to use
Info was coming through thick and fast – nothing official but enough to be reassuring that we weren’t in danger of being inundated by the sea.
Found out what was going on in the Red Zone directly from people who were living in there. Often more effective than normal media because it added a personal context.
Use of Twitter was
Citizen led Information driven Community forming Provided cohesion and support locally, nationally and internationally
Egs The evolution of the hash tag We checked it regularly. Saved tags, set up lists, made real life friends
Essential Services that were on board, or came on board soon after:
CCC Civil Defense Red Cross Police News media (NZ Herald, TV3 TVNZ) Geonet
Actual communications with individuals improved over time – EQC was a good example of not having a good community manager on FB. Transparency has meant more accountability for services and people perhaps taking more responsibility to be involved.
Using this service means media and essential services can get their messages out quickly, but also means they can be held to account in a very public forum. In a democracy this is a good thing.
Spent the day putting together an emergency kit searchign the web and tweeting
There’s a link to this in the references!
No power no water – for some people it took some time.
No real way of knowing what was open and what had stock to sell. Luckily things got back to normal relatively quicly. We had power and water back on by mid afternoon.
Started well, it was my husbands birthday. We had cake for breakfast and decided it was best to cancel our planned lunch in town as he had a phone conference that was going to run past 1pm.
I had just poured myself a coffee when everything started shaking. Cupboard doors opening, fridge lurching. Iris was by herself down the hall.
I found Iris
Under the table again after clearing away broken glass and preserves.
Txt my family before the tower’s crashed to say “we’re ok. Are you ok?”
Next thought was Twitter.
I could hear water – when I looked out the window I saw this.
It felt so big I thought it must have been off shore. There was so much water I thought it was a tsunami. Benches and railway sleepers were floating in my garden.
Play video 1 min
Steve and his workmates in town mins after the quake
And a couple of blocks away http://www.youtube.com/watch?v=s2SWleuCgn0&feature=related
So we got out
#eqnz hashtag pays off
The hash tag leapt into usefulness again, help and information passed on – it was a good way of gauging where quakes were coming from by the intensity described – and while we waited for the official Geonet tweet, we played #eqnzbingo
4 mins http://www.youtube.com/watch?feature=player_detailpage&v=Zv7gEhKEMmw
Thanks to Twitter we found out about this service.
And through the service we were able to find out where we could buy a ration of petrol to take to my parents.
Chris Crowe – quake map
I have my Twitter set to ping to FB but I also wrote into FB about resources and services that were available – most of our friends don’t use Twitter. [look at the FB timeline] Rebuildchristchurch – FB, then Twitter and own site
Arcuser mash up http://blogs.esri.com/Support/blogs/arcgisonline/archive/2011/02/22/new-zealand-earthquake-social-media-map.aspx
Thanks to Twitter I was able to connect Hamish Keith, Cultural Curmudgeon, with Walter McGinnis, software architect of Kete.
Hamish wanted a way for people to register artworks that were missing, lost or inaccessible in CHCH – together they set up http://lostartchch.org.nz/
@wtem and @hamish_keith
I start firing of info gathered from Twitter into Facebook where I know man of my friends and family will find it. I got calls for info, requests on FB
Thanks to Twitter friend @five15design, @stevegallagher and I were given temporary desk space at The Distiller in the CFI on campus. http://www.thedistiller.org/
We worked from Dunedin, but at the same time I was using these services to share information
Facebook and Google docs (request help form) http://www.sva.org.nz/
I blogged about my work experience and a bit about having no library and travelling to other libraries in the company with no librarian
June I was heading to Tauranga – I was told by the disaster recovery expert that I was sitting next to that the sunset was due to a Chilean Volcano having erupted.
I was worried that I wasn’t going to get home because of the ash cloud – then there was another series of quakes.
Share an idea – 2mins
What kids thought http://www.youtube.com/watch?feature=player_detailpage&v=BK5AoTXjN34
The 140 character model morphed into tool for people to add their ideas for CHCH rebuild into a website. The colours represented different functions eg enviornment, infrastructure …
and an IRL experience gave people coloured post-its to write on and stick on walls
And we all wanted to do what we could to help – lots of community agencies set up and many many of these used established social media tools to get the word out.
Rangiora Earthquake Express Comfort Christchurch Making lunches www.keepthemgoing.org Dunedin Embassy
I found out about Gapfiller after the September quake and Coralie Winn and I were working on an idea for a Book Exchange – it was a Few weeks of launching when the February quake struck. We finally launched it on 14 July 2011, 2 weeks before I moved down here. It was only supposed to be for a couple of months, but it’s still going strong.
I promoted this a lot through Twitter, Facebook and Bookcrossing.
I get a bit of a buzz out of the fact that @amandapalmer thought @neilhimself would love it
Reach – it’s been RT 46 times and fav 36 times since 25 Jan.
In terms of reach - @amandapalmer has 533 847 followers and @neilhimself has 1 681 478
NOT THE END
Thanks to Twitter I met Allie @rumplesnorcak – turns out we lived around the road from each other and our kids were at the same kindy. She’s now renting our house in CHCH.
Ukulele song to finish
• Crowe, C. (2010) Canterbury Quake Live http://www.canterburyquakelive.co.nz/
• Christchurch City Council. (2011) Central City Plan / Share an Idea
• Demonstration of monitoring the #eqnz twitterstream using tweetdeck
• Emergency Kit http://sarahlibrarina.tumblr.com/post/3531006723/emergency-kit-
• Gallagher (2011) “Remoting It” Sarahlibrariana
• Keith (2011) Lost Art http://lostartchch.org.nz
• Kordia (2011) Christchurch Recovery Map http://eq.org.nz/
• Potts et al (2011) “Tweeting Disaster: Hashtag Constructions and Collisions”
• Seitzinger, J. (2010) Social Media use in a crisis #eqnz which hashtag prevails?
• Seitzinger, J. (2010) Social media use in a crisis – #eqnz – help us learn