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ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
ITIL V3F Overview Part II
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ITIL V3F Overview Part II

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ITIL Introduction and detailed Overview Part II

ITIL Introduction and detailed Overview Part II

Published in: Business, Economy & Finance
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  • 1. Information Technology Infrastructure Library Created by Saqib Javed John PMP, ACP, ITIL v3F, SCJP, SCWCD ITIL Part II
  • 2. ITIL – Service Design Aspects of Design o Technology o Processes o Solution o Management o Measurement o Methods & Metrics Constraints of Design o Warranty o Utility o Resources o Capabilities o Contractual o Pricing o Standards and Regulations o Values and Ethics o Copyright o Patent and Trademarks
  • 3. ITIL – Portfolio Management Portfolio Methods o Define o Approve o Analyze o Charter Portfolio Service Groups o Pipeline o Catalog o Retired Balancing Portfolio o Run Business o Transform Business o Grow Business
  • 4. ITIL - Capacity Management Components of Capacity Management o Demand o Resource o Service o Component o Threshold
  • 5. ITIL - Availability Management Aspects of Availability Management o Reliability o Maintainability o Serviceability
  • 6. ITIL – Financial Management Costing Units o Organization o Equipment o Transfer o Accommodation o Software
  • 7. ITIL - Change Management 7R’s of Change Management o Raised o Reason o Return o Risk o Resources o Relationship o Responsible 7 Steps of Change Management o People o Processes o Product o Partners Types of Changes: Normal, Standard, Emergency
  • 8. ITIL – Configuration Management Characteristics of Configuration Item (CI) o Category o Attributes o Relationship o Status
  • 9. ITIL - Security Management Elements of Security Framework o Plan o Implement o Control o Maintain o Evaluate Basic Qualities of Information Asset o Confidentiality o Integrity o Availability o Authenticity o Non-Repudiation
  • 10. ITIL – Service Desk Configuration of Service Desk o Local o Virtual o Centralized o Follow-the-Sun
  • 11. ITIL – Continuous Service Improvement Types of Measurements o Preventive o Corrective o Detective o Reductive o Repressive Purpose of Measurements o To Justify o To Direct o To Intervene o To Valuate CSI provides guidance on improvement and measurement of processes and services
  • 12. ITIL - V and Kano Models V Model 1. Review 2. Acceptance 3. Operational 4. Testing 5. Release Kano Model Factors 1. Basic factors 2. Excitement factors 3. Performance factors
  • 13. ITIIL - 4Ps of Strategy & Design 4Ps of Service Strategy o Perspective o Position o Plan o pattern 4Ps of Service Design o People o Processes o Product o Partners
  • 14. ITIL – Business Models oIn-Sourcing oCo-Sourcing oMulti-Sourcing oOut-Sourcing oBusiness Processes Out-Sourcing oKnowledge Processes Out-Sourcing
  • 15. Thanks…. Created by Saqib Javed John M.Sc. CS, PMI-PMP, PMI-ACP, ITIL F V3, SCJP, SCWCD Email: saqib.jav@gmail.com Skype: saqibjohn76 LinkedIn: pk.linkedin.com/pub/saqib-javed-john/b/125/1b1

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