SAP FORUM İSTANBUL
Gelecek Bugün
Build and Run SAP like a Factory
Name: Waldemar Szymanski, Elvin Sulejmanovic
Company: SA...
Waldemar Szymanski
Elvin Sulejmanovic
SAP Active Global Support
September 2013
SAP FORUM İSTANBUL
Build and Run SAP like a...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 3
Innovation Control Center – The Motivation
Todays Custom...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 4
Innovation Control Center – The Vision
Removing the Road...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 5
Innovation Control Center – The Vision
Reduce Implementa...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 6
Your Innovation
Control Center
Innovation Control Center...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 8
SAP Mission Control Center
Innovation Control Center – T...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 9
Your Project
Organization
 Head of PMO
 Head of
SAP Ap...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 11
Innovation Control Center – The Setup
Setup of an Innov...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 12
Targets
 Optimize blueprints to become
as close to SAP...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 14
Innovation Control Center – The Components
Integration ...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 15
OperationImplementation
Efforts
Benefits
 Transparency...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 16
Blueprint Realization Testing
Cutover
preparation and
s...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 18
Innovation Control Center – The Components
Preparation ...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 19
Operations and continuous improvement
Operations Phase:...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 20
Scope of OCC - Run SAP Like a Factory
Layers and Owners...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 21
Capabilities of Technical Operations
Technical Monitori...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 22
Process behind technical operations
Monitor
Proactive r...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 23
Capabilities of Business Process Operations
BP Analytic...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 24
Business Process Stabilization & Improvement
Focus & Va...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 25
IT
Overview RSLaF Organization and Roles
Operations Con...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 26
SAP
Solution
Manager
The Platform for Successful Implem...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 27
SAP Solution Manager addresses your entire IT environme...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 28
Latest Innovations Future DirectionSolution Manager 7.1...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 29
Custom Code Management: The “City Model”
Make the Dimen...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 30
Business Process Change Analyzer
Test Scope Optimizatio...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 31
Orchestration for Both Business and IT Strategies
b
Bus...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 36
Build and Run SAP like a Factory
Benefits of the Contro...
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 37
Build and Run SAP like a Factory
Control Center Approac...
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Thank You!
Contact information:
Waldemar Szymanski
Technic...
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SAP - TÜM TÜRKİYE ADRES VERİSİ ELİNIZİN ALTINDA - SAP Forum 2013

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SAP - TÜM TÜRKİYE ADRES VERİSİ ELİNIZİN ALTINDA - SAP Forum 2013

  1. 1. SAP FORUM İSTANBUL Gelecek Bugün Build and Run SAP like a Factory Name: Waldemar Szymanski, Elvin Sulejmanovic Company: SAP AG
  2. 2. Waldemar Szymanski Elvin Sulejmanovic SAP Active Global Support September 2013 SAP FORUM İSTANBUL Build and Run SAP like a Factory Motivation – Concept – Value
  3. 3. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 3 Innovation Control Center – The Motivation Todays Customer Challenges Facing IT Shrinking budgets and less IT investment Less Opportunity to innovate due to IT operational costs consuming the majority of resources Growing Demand for the introduction of new business models, such as the brand new  SAP Business Suite powered by SAP HANA Operations (Tactical IT) Innovations (Strategic IT)
  4. 4. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 4 Innovation Control Center – The Vision Removing the Roadblocks to the Adoption of Innovation Roadblocks  Implementation costs too high in comparison to license costs  High number of custom developments instead of utilizing SAP standard functionality and best practices  Operation of new solutions too costly Customer Demands  Adoption of innovations at a lower cost  Reduction of implementation efforts  Optimize and automate IT operations to get more focus on innovation for your business  Improvement of business continuity 1:8 License to Implementatio n Cost Ratio* *) Estimation Innovation Control Center SAP’s approach to answer customer demands
  5. 5. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 5 Innovation Control Center – The Vision Reduce Implementation and Operations Costs Saving Potentials Up to 60% reduction in costs through the preparation of operations for post go-live Up to 90% of modifications avoided by using SAP standard functionality over customizations Up to 80% reduction of time and effort through provisioning of industry and solution best practices Up to 60% reduction of time and effort through guidance for architecture of custom extensions Up to 50% reduction of time and effort through root cause analysis on-demand Key to Maximizing Potentials SAP MaxAttention SAP ActiveEmbedded Innovation Control Center
  6. 6. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 6 Your Innovation Control Center Innovation Control Center – The Approach Build SAP Like a Factory with Innovation Control Center Secure your implementation project Protect your investment by end-to-end validation of all integration aspects. Get ready for the operations phase Prepare for smooth, non-disruptive operations. Setup the control center and governance model Provides structured access to experts in SAP back-offices (development, consulting, etc.). Maximize the usage of standard functionality Position best practices and avoid unnecessary modifications. SAP Mission Control Center Zero Modification Integration Validation Preparation of Operations Blueprint Analyzer Landscape Navigator Quality Gate Manager Issue Dashboard Integration Validator
  7. 7. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 8 SAP Mission Control Center Innovation Control Center – The Deliverables Complement Your SAP Implementation Project with Our Expertise Blueprint Realization Testing Cutover preparation and start of production Operations and continuous improvement Preparation Setup1 Zero Modification2 Integration Validation3 Preparation of Operations4 Innovation Control Center Application Lifecycle Management with SAP Solution Manager Your SAP implementation project with your implementation partners AGS Development Consulting Operations Control Center
  8. 8. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 9 Your Project Organization  Head of PMO  Head of SAP Applications Operations  Head of Sales / Production / etc.  Finance Manager  Consultants  Partners  etc… Innovation Control Center – The Setup Roles in an Innovation Control Center Scenario Embedded Support Team  Technical quality manager acting as the innovation control center lead  Engineering architect  etc… SAP Back Office  Mission control center engineers  Functional experts  Developers  etc… 1 Your Innovation Control Center SAP Mission Control Center SAP Solution Manager Governance Expertise AGS Development Consulting
  9. 9. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 11 Innovation Control Center – The Setup Setup of an Innovation Control Center Scenario Targets  Governance model and communication paths are established  Access to expertise on demand is established via back-office integration (SAP mission control center)  SAP Solution Manager is set-up for service delivery  Scope and key performance indicators (KPIs) are agreed upon  Reporting infrastructure is defined – Management reporting – Dashboard reporting 1 Innovation Control Center Governance Expertise SAP Mission Control Center
  10. 10. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 12 Targets  Optimize blueprints to become as close to SAP standard as possible  Avoid unnecessary modifications  Enable you to leverage best practices for your implementation project to reduce time and effort Reduction of Implementation Efforts Innovation Control Center – The Components Zero Modification Benefits  Custom code reduction to keep your solution maintainable  Adoption of innovations at a lower cost 2 Unnecessary Modifications SAP Standard SAP Standard Custom Code SAP Best Practices Custom Code Efforts w/ Zero ModificationEfforts w/o Zero Modification
  11. 11. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 14 Innovation Control Center – The Components Integration Validation – Mission Statement Your Challenge Implementing complex solution landscapes and mission critical business process scenarios can be a challenging task which is typically distributed across many teams and stakeholders as well. We help you to…  Introduce solutions into production smoothly while maintaining ongoing operations with minimal disruption  Combine the best practices in one standardized project based delivery approach  Cover all integration aspects of the solution 3 End of Day and Volume Processing Data Consistency Exception Management System Integration and Queues Performance and Scalability
  12. 12. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 15 OperationImplementation Efforts Benefits  Transparency of go-live readiness  Reduction of implementation and operational costs  Smooth go-live and handover in operations  Ensure business continuity with minimal disruption Targets  Systematic end-to-end business process validation of all integration aspects of the solution  Identification and elimination of major go-live hurdles in an early stage before go-live  Go-live of the new solution will be perceived as a non-event by the end users Innovation Control Center – The Components Integration Validation 3 Reduction of overall implementation efforts with a positive impact on operational costs after go-live
  13. 13. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 16 Blueprint Realization Testing Cutover preparation and start of production Innovation Control Center – The Components Integration Validation– High-Level Concept and Outcome Joint Governance via ICC  Consolidated reporting and issue management  Defined communication and escalation paths When: During the whole implementation phase Delivery: Project-based Validation  During the whole project by SAP support engineers within work streams  Short iteration cycles during each work stream  Systematic measurement of key performance indicators (KPIs) Example: Exception Management IV Lead Trace and Code Analysis Enhance Exception Handling Instrument and Connect to SAP Solution Manager Workstream Lead (SAP) Integration Validator Iteration Cycle 3
  14. 14. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 18 Innovation Control Center – The Components Preparation of Operations before Go-live Supportability Targets Ensures the new application can be supported safely and efficiently during productive usage  Documents all maintenance procedures, and core exceptions (including RCA procedure)  Ensures that all required monitoring and alert information will show up on central monitors  Ensures the first IT operator action is adequate  Creates an enablement plan for the production support team  Provides all information required to support a continuous improvement initiative after go-Live 4 Expertise SAP Mission Control Center Operations Control Center
  15. 15. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 19 Operations and continuous improvement Operations Phase: After go-live Innovation Control Center – The Components Operations Control Center: Establish Run SAP Like a Factory  Operated by a small team of IT Operators, who work on the alerts in a guided way (event management)  Provides monitors and dashboards, which report the status of the business processes and related IT landscapes  Includes a continuous improvement process, which optimizes the overall operational setup depending on newly identified business requirements Operations Control Center Event Management Incident Management Problem Management Continuous ImprovementCentral Monitors SAP Solution Manager ChangeManagement 4 Status Business Users Status Core Business Processes Status of Technical Components Alert Inbox
  16. 16. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 20 Scope of OCC - Run SAP Like a Factory Layers and Ownership IT Infrastructure Operations Application Operations Business Process Operations ABAP J2EE Solutions Business Processes Business Process Steps End-Users & Technical Scenarios Products & Product Instances Interfaces & Jobs Applications & Systems Databases & Operating Systems Physical & Virtual Hosts Printers Disks & Storage Network devices TechnicalOperations Business Process Operations 4
  17. 17. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 21 Capabilities of Technical Operations Technical Monitoring and Alerting One infrastructure for all monitoring and alerting covering SAP & non-SAP Root-cause Analysis Analyze issues in heterogeneous landscapes with one look-and-feel Technical Administration Optimize operation of your IT and application landscape Technical Analytics From technical reporting to management reporting, out-of-the-box and extendable Change Diagnostic Ensure that your landscape is configured compliant to your policy and references Data Volume Management Manage data growth and data reduction measures in your landscape 4
  18. 18. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 22 Process behind technical operations Monitor Proactive real-time monitoring Optimize Optimize excellence of technical operations Analyze Lower mean time to problem resolution Notify Reactive handling of critical events Report Prove value to business 4
  19. 19. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 23 Capabilities of Business Process Operations BP Analytics Support business process improvement by integrated benchmarking, and age structure and trend analysis Job Scheduling Management Tools and Processes to gain transparency and control over Job Scheduling Management Business Process and Interface Monitoring Tool helping with Business Process Stabilization and helping to perform monitoring tasks more efficiently Data Consistency Management Identify cost saving potential by, e.g. cross-database comparison of SAP and non-SAP-based systems. 4
  20. 20. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 24 Business Process Stabilization & Improvement Focus & Value Areas for Company Success Revenue Stream • Sales Orders without invoice • Sales Orders with billing block • Outb. Deliveries with GI & without invoice • Invoices not transferred to FI • Number of credit memos/ credit memo requests • Open & overdue items in FI Supply Chain & Planning Accuracy • Open & Overdue Purchase Requisition & Order items • Open & Overdue STO items • Open Planned Orders • COGI errors • Production / Process Orders overdue for release • Schedule lines initially not confirmed Stock Levels & Capital tie-up • Slow moving items • Vendor consignment withdrawels • Materials with expired shelf life • Inspection lots without usage decision • Overdue Sales Orders • Sales Ordes with delivery block • Overdue outbound delivieries • Number of returns Customer Satisfaction Performance • Zero stock batch segments • Overdue reservation items • Production / Process / PM Orders without deletion flag • Transaction response times • Background job runtimes Data Accuracy • Incomplete Sales Document items • Application Log errors • Update errors • ABAP dumps Integration & Automation • Interface errors • Background job cancellations • Batch Input errors 4
  21. 21. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 25 IT Overview RSLaF Organization and Roles Operations Control Center, Project Support, and Operations Support Business Global Business Process Champion Regional Business Process Champion Portfolio & Program Management Office (PMO) Integrated Quality Management Business Process Operations (Functional Support Teams) Custom Development Application Operations (Middleware /Technical Support Teams) IT Infrastructure End User, Key User Change Advisory Board 1st Level Support Application Project Teams 3rd Level Support CTO / Innovation, Enterprise Architecture Operations Control Center Innovation Control Center Run SAP Like a Factory - Team ALM - Team Integration Validation 1 2 1 2Quality Manager for Business Continuity Quality Manager for Business Process Improvement SAP MCC 3 3 SAP Mission Control Center 4
  22. 22. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 26 SAP Solution Manager The Platform for Successful Implementations and Operations Build and Run SAP Like a Factory with SAP Solution Manager Point Solution  Requires manual integration and/or customer integration  Inconsistent information for the life-cycle  Hinders collaboration between phases and between business and IT  Process gaps and disruptions Integrated Application Lifecycle Management  IT Process continuity and consistency between each phase (e.g. change management)  Improved visibility and transparency  Better collaboration between distributed IT (development/operations), business, and partners  Leverages ITIL best practices Requirements Design Build & Test Deploy Operate Optimize
  23. 23. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 27 SAP Solution Manager addresses your entire IT environment Including all the processes, tools, services, and an organizational model to manage SAP and non SAP solutions throughout the complete application lifecycle.  Landscape Transformation  Upgrade Management  Custom Code Management  Maintenance Management  Business Process Operations  Technical Operations The Platform for Successful Implementations and Operations SAP Solution Manager‘s Core Process Areas  Solution Documentation  Solution Implementation  Template Management  Test Management  Change Control Management  IT Service Management ALM SAP Solution Manager
  24. 24. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 28 Latest Innovations Future DirectionSolution Manager 7.1 Latest Innovations and future direction of SAP Solution Manager This is the current state of planning and may be changed by SAP at any time. Orchestration of HANA, Cloud, and Mobile Mobile Applications Business Blueprinting IT Service Management Test Management Infrastructure Management Change Control Management Application Operations Business Process Operations Custom Code Management Build and Run SAP Like a Factory Business and IT Orchestration
  25. 25. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 29 Custom Code Management: The “City Model” Make the Dimensions Visible QualityQuantity Business Criticality Technical Severity
  26. 26. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 30 Business Process Change Analyzer Test Scope Optimization for SAP Support Packages and EhPs Key Message  Optimization, i.e. identification of test cases based on # changed SAP objects and test effort  Approach: changed SAP objects should be tested at least once  Not all affected process steps have to be included in the regression test 100% Test coverage reached 96% Test coverage selected by Change Manager Ranking of impacted Process Steps
  27. 27. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 31 Orchestration for Both Business and IT Strategies b Business Strategy and Operations Strategize and Run the Business! Impact of change, Development, Test Management, Change Control IT Strategy and Resource Management Strategize and Run the IT Business! Solution Operation Run SAP like a Factory! Availability, Performance, Quality of Data, Automation Application Lifecycle Management Build Faster and Better! Single Source of Truth Single Source of Truth CIO Ops Team Apps Team Business Process Management, Business Improvement & Analytics IT Strategy: Management Scorecards, IT Portfolio and Project Management, Enterprise Architecture Management IT Resources: IT Financial and Asset Management, IT Order to cash and Procure to Pay, HR and Skill Management
  28. 28. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 36 Build and Run SAP like a Factory Benefits of the Control Center Approach Benefits  Adoption of innovations at a lower cost with SAP Best Practices  Reduction of implementation efforts with zero modification  Improvement of business continuity through end-to-end integration validation  Optimize and automate IT operations already before go-live through preparation during implementation  Reduce overall total cost of operations and maintain innovation readiness Control Center Approach Orchestration and Integration validation Innovation Control Center Operations Control CenterSAP Solution Manager SAP Mission Control Center
  29. 29. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 37 Build and Run SAP like a Factory Control Center Approach – how to engage with SAP? Control Center Approach Orchestration and Integration validation Innovation Control Center Operations Control CenterSAP Solution Manager SAP Mission Control Center How to engage with SAP? SAP MaxAttention SAP ActiveEmbedded Control Center Approach
  30. 30. © 2013 SAP AG or an SAP affiliate company. All rights reserved. Thank You! Contact information: Waldemar Szymanski Technical Quality Manager waldemar.szymanski@sap.com +48 600 413330 Elvin Sulejmanovic Technical Quality Manager elvin.sulejmanovic@sap.com +43 664 6207521

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