SAP - SAP SİSTEMLERİNİZİ DAHA VERİMLİ İŞLETMEK MÜMKÜN

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SAP, BT işletim maliyetlerinizi düşürmek, kısıtlı kaynaklarınızı işletimden inovasyona aktarmak ve son kullanıcı memnuniyetini artırmak için yeni ve kapsamlı bir hizmet portföyüyle yanınızda.

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SAP - SAP SİSTEMLERİNİZİ DAHA VERİMLİ İŞLETMEK MÜMKÜN

  1. 1. Lifecycle Management for IT Operational Efficiency (LMOE) Gaurav Kapoor/Global DTS Operations Services September 20, 2013 Public
  2. 2. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 2Public Agenda • Challenges facing IT departments • Customer Case • Business Outcomes that Deliver Value • LMOE - Bringing it all together
  3. 3. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 3Public Challenges Facing the Business How do I prepare for the future while managing the present? Keeping up with constantly evolving business requirements and ever- changing system landscapes Funding revenue-generating innovations to support business growth while maintaining existing operations with flat or decreasing budgets Architecting and maintaining a cutting-edge infrastructure that is capable of taking advantage of the latest technologies and capabilities Delivering high levels of system performance, reliability, and efficiency while minimizing downtime Business challenges:
  4. 4. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 4Public Introspection How am I faring? • Am I spending too much on IT? • Is my SAP solution changing or evolving? How many changes are my peers managing? • How am I doing on incident management? How many incidents do my peers manage? Am I above or BELOW the industry average?
  5. 5. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 5Public Customer Case
  6. 6. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 6Public Greenfield Pharmaceutical Quick Facts Industry Pharmaceutical Employees 3400 SAP® Solutions and Services Advisory Services ALM Strategic RoadMap Enterprise Test Strategy 3 year Realization span Implementation Partner SAP Services Customer Pain Points  No clear application lifecycle management strategy with legacy  No CoE framework setup for managing SAP IT  Legacy heavy with custom development.  Slogan for SAP Implementation “Keep it close to the standard”. Vision for IT  Successful migration from Legacy to SAP.  Build and Run SAP like a Factory.  Rapidly Mature towards an advanced CCoE for SAP.  We want to get our ALM right from day ONE.
  7. 7. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 7Public The Journey Establish the foundation • ALM assessment • CoE Strategy and roadmap • Landscape Set up • ALM Education ( tools, processes, ASAP, Run and Build SAP like a factory Leverage for continuous improvement • Business Process Operations , Service Desk Wave 1 Wave 2 Wave 3 • Project and Portfolio Management • Services monitoring • Tech operations & Business case • Global Change Management Deploy for value in processes 2013 2013-14 2015-16  One way of operating SAP globally Leading to simpler, faster innovation  Single way of running projects and programs globally  Effective IT organization at optimal TCO  Global command center
  8. 8. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 8Public Traditional SAP Shop FMCG Quick Facts Industry FMCG Employees 171,000 SAP® Solutions and Services Advisory Services ALM Strategic RoadMap Enterprise Test Strategy 3 year Realization span Implementation Partner SAP Services Customer Pain Points  9 solution manager instances – 4 landscapes ( each per region)  No clear application lifecycle management strategy across subsidiaries  Complex and segregated landscape – increasing cost for operations and upgrades  Poor visibility across IT services operations due to lack of efficient reporting mechanisms Vision for IT  By 2015 to Enable a Global Enterprise Business Solutions Organization .  Accelerate innovation by doubling the speed of execution  Reduce TCO by running IT like a factory  Setting up common methods, tools, processes, measurement metrics
  9. 9. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 9Public The Journey Establish the foundation • ALM assessment • CoE Strategy and roadmap • Landscape Set up • ECC Convergence feasibility • Regression Testing strategy & Business case • CIO dashboard & Command center PoC Leverage for continuous improvement • Global Convergence Template • Solman Landscape consolidation • Business Process Operations , Service Desk Wave 1 Wave 2 Wave 3 • Global project methodology • Services monitoring • Tech operations & Business case • Global Change Management Deploy for value in processes 2012 2013-14 2015-16  One way of operating SAP globally Leading to simpler, faster innovation  Single way of running projects and programs globally  Effective IT organization at optimal TCO  Global command center
  10. 10. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 10Public Business outcomes that deliver value Operational stability Reduced complexity  Achieve operational excellence with leverage SAP’s best practices how to best run SAP application platform  Use application lifecycle management (ALM) for standardization and automation of operations  Reduce TCO and release funds for innovation  Mitigate risk in operation for critical platform/processes  Ensure end-user satisfaction  Address IT capacity and availability management  Run a system with current versions  Deliver an innovation road map aligned with the business road map  Measure efficiency gains based on an underlying business case  Lay the foundation for ongoing innovation Infrastructure scalability IT-enabled business agility Governance and oversight Ongoing Innovation
  11. 11. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 11Public Lifecycle Management for IT Operational Efficiency (LMOE)
  12. 12. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 12Public Performance Benchmarking by SAP Overview  Over 10,000 participants from over 3,000 companies  Global: in 2010 over 60% participants from outside NA  Partnerships with ASUG and other user groups  Studies available in 12 languages Reach  Over 20 business process assessments  Over 700 KPIs, over 1,000 Best Practices  Over 300 peer groups Content Coverage  Established end of 2004  Available to SAP and non-SAP customers  Benchmark business and IT KPI’s against peers Overview
  13. 13. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 13Public Value achieved: Operations maturity Associated with IT service improvement and cost reduction IT Service Quality Improvement 8% 14% 24% 28% 45% Least Mature Less Mature Mature More Mature Most Mature 37% User Satisfaction Improvement 5% 11% 21% 29% 32% Least Mature Less Mature Mature More Mature Most Mature 27% Average IT Cost Reduction Achieved 12.500% 12.500% 21.100% 25.400% 26.300% Least Mature Less Mature Mature More Mature Most Mature 13.8% Source: SAP Value Engineering and ASUG Study
  14. 14. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 14Public Best Practices 4.667 4.500 4.750 4.500 4.125 4.00 4.500 3.750 2.00 1.750 2.875 3.500 3.375 3.600 4.250 3.250 0 1 2 3 4 5 6 Business-IT Alignment Value Management IT Complexity Management IT Operations Excellence IT Service Management Processes Excellence Technology Adoption Excellence IT Organization Excellence IT Sourcing TOP 25% Average Customer Importance Customer Coverage Company Best Practice Importance Compared to Coverage Contrasted Against Peer Responses 1 = No Coverage 5 = Full Coverage
  15. 15. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 15Public Maturity of Efficiency 1.167 .8181.182 3.00 3.003.00 0 1 2 3 4 5 SAP CCOE Strategy & Governance SAP CCOE Organization SAP CCOE Resources & Skills Customer - Actual Customer - Goal .609 1.001.273 3.261 .952 2.818 0 1 2 3 4 5 Change, Test and Release Management Incident and Problem Management Solution Documentation and Implementation Customer - Actual Customer - Goal • Run SAP like a factory • Build SAP like a factory • Strategy • Transition • CCoE Strategy and Governance • CCoE Organization Resources and Skills • Handover from Project to Operations • Transition of IT Excellence
  16. 16. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 16Public Key Observations Dimension Significant Gaps Client Assessment* Strategy  Several key processes are missing (Release Management, Transport Management) which are critical to maintaining control during project activity; there is no Service Catalog to define / document specific ownership Build  Appropriate governing bodies exist; however, operational governance occurs informally and does not have single point of ownership Run  The organization is missing a several key roles (Release Manager, Service Desk Manager) although the current size of the SAP footprint allows this circumstance to be workable; lack of depth to the overall organization  Given there is no clearly defined path of advancement for Competency Center personnel , employee retention may become an issue Transition  There is no clear process to handover from projects to operations  IT Operations is not involved in specifying entry criteria for Innovations they will need to take into maintenance and operation. 400% 100% 300% 100% 250% 100% 150% 100%
  17. 17. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 17Public Lifecycle management for IT operational efficiency Assemble to order (essential, core, and extended scope) Scoping Design Setup Transition Operations ALM software suite SAP MaxAttention services and embedded SAP Active Global Support (SAP AGS) Trainings and certifications Milestone: Operations efficiency road map Milestone: Baseline for operations efficiency and TCO improvement readiness Milestone: Stabilization Assessment for operations  Evaluation and planning of operations efficiency improvement targets  TCO discovery  Strategic road map for ALM adoption, including testing strategy assessment  Business case and implementation road map Efficiency program advisor – single point of contact for all services activities, facilitation, and guidance on continuous operational efficiency Implementation of IT portfolio and project management Run SAP like a factory – implementation Setup of functional automated testing Implementation of SAP ITSM Build SAP like a factory – implementation Setup and management of performance testing Upgrade services Milestone: Continuous improvement Operations design and implementation Customer Center of Expertise (Customer COE) – transformation Business process monitoring (SLA) Application management services (SLA*) Postproduction support Remote application and database operation (SLA) Data management services Database optimization and migration Security services Virtualization and cloud management *Service-level agreement Organizational Change Management
  18. 18. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 18Public 0-6 months 6-18 months 18-24 months 24-36 months BuildStrategy Run Transition Efficiency road map Operations Design and Implementatio n Implementatio n of SAP ITSM Setup and Management of Performance Testing Application Management Services (SLA). Remote Application & Database Operation (SLA) Data Management Services Virtualization and Cloud Management Setup of functional automated testing Solution Documentatio n Business Process Monitoring (SLA) Installation and Operations Setup for SAP Solution Manager System Monitoring for SAP Solution CCoE Mission, Vision , Strategy CCoE Governance & Role Model CCoE Service Catalogue & Sourcing Strategy CCoE competency roadmap TCO Benchmark Transition from project into operationsTransition of operations requirements into project methodology RfC & Change Mgmt Process Service Desk with Incident & Problem Mgmt
  19. 19. © 2013 SAP AG or an SAP affiliate company. All rights reserved. Thank you Contact information: Gaurav Kapoor Global Data and Technology Services SAP India Pvt Ltd

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