SAP - SAHA EKİPLERİNİZ İÇİN SAP MOBİL UYGULAMALARI

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Dünya çapında 800+ müşteride 15 yılı aşkın süredir kullanılan Syclo mobil saha servis ve bakım/onarım çözümleri ile saha operasyonlarınızı daha verimli hale getirirken müşteri memnuniyetini arttırın.

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SAP - SAHA EKİPLERİNİZ İÇİN SAP MOBİL UYGULAMALARI

  1. 1. SAP FORUM İSTANBUL Gelecek Bugün Laurent Rieu SAP SAHA EKİPLERİNİZ İÇİN SAP MOBİL UYGULAMALARI
  2. 2. September 20th – SAP Forum Istanbul Laurent Rieu Director – Business Development EMEA – SAP Mobile Solutions Mobilize Your Workforce With SAP Syclo Mobile Solutions
  3. 3. © 2013 SAP AG. All rights reserved. 3Public The world turns on assets that require maintenance and field service * Examples: Production equipment, tools, vehicles, facilities , power grid  More machines (50B) than people exist in the world  Countless more infrastructure assets  Annual global maintenance spend exceeds $447B Assets are geographically distributed and the people that service and operate them are mobile
  4. 4. © 2013 SAP AG. All rights reserved. 4Public About Syclo FOCUS  170+ employee company exclusively focused on mobility for over a decade  Deep industry & business process knowledge in asset intensive industries  Over 600 Customers in 39 countries  SAP’s Mobile Co-Innovation Solution for EAM and CRM Field Service FLEXIBILITY  Any ERP/CRM system, network, device or peripheral, optimized for SAP, Maximo  Custom-tailored development, configuration and deployment approach PRODUCTS & TECHNOLOGY  Leading development, implementation and management tools  Highly configurable and extensible application approach  Regarded by analysts as leader and best-in-class in the category COMPLETE SOLUTION ORIENTATION  Unmatched integration expertise to complex systems  Far-reaching and diverse partner ecosystem  World-class services team  Expert technical support
  5. 5. © 2013 SAP AG. All rights reserved. 5Public Diverse Customer Community
  6. 6. Challenges in Asset Intensive Industries
  7. 7. © 2013 SAP AG. All rights reserved. 8Public Contract acquisition, ramp-up, run & re-bid Lack of visibility Wrench time / “Windscreen time” First time fix rate Mean time to repair Backlog reduction / elimination Safety / regulatory compliance Overall Equipment Effectiveness (OEE) Availability, Performance, Quality Service Level Agreement compliance Abatement / penalty payments Challenges in Asset Management Services
  8. 8. © 2013 SAP AG. All rights reserved. 9Public Value of Mobile: Four key areas Assets People Data Quality IT
  9. 9. © 2013 SAP AG. All rights reserved. 10Public People Travel from office to job Printing Work Orders System training Picking up Work Orders Re-keying hand-written work orders Changing the assignment Notifying the office that a notification needs to be created
  10. 10. © 2013 SAP AG. All rights reserved. 11Public September 25, 2013 Copyright © 2008 Syclo LLC. All rights reserved. People (Continued) Craft Sequencing – waiting for the next technician before you can start your work Picking-up/returning parts Locating a storeroom with the part Validating asset to be worked on Viewing asset history Recording accurate time/payroll info Supervisor communications End of shift turnovers
  11. 11. © 2013 SAP AG. All rights reserved. 12Public Assets Reduce Terminal and Printer requirements Improved PM Schedules Improved PM job plans Improved 1st time fix rate Extended asset life Reduced spares inventory Production uptime improvement Faster response times Improved accountability
  12. 12. © 2013 SAP AG. All rights reserved. 13Public Data Quality Data is reliable enough for: Repair or replace decisions PM cycle optimisation Standard times for scheduling Timely data entry/retrieval Business rule enforcement Reduced entry errors (e.g. bar-coding) Accurate Repair History Real-time status reporting Faster emergency response Accurate labor accounting Timely reporting for Process improvement Less Supervisor time correcting errors
  13. 13. © 2013 SAP AG. All rights reserved. 14Public Want to own the applications Manage the devices remotely Need least cost routing Easy troubleshooting Expand to new systems Need it to cope with new devices Security Multi-platform support IT
  14. 14. © 2013 SAP AG. All rights reserved. 15Public Best In Class (top 20) Service Companies report 14% Workforce productivity gain over the last 12 months 13% Service profitability gain over the last 12 months Wrench time is 25-35% of available working hours Mobility can realistically increase this to 30-40% = 20% Increase in Wrench Time Typical metrics …
  15. 15. SAP Syclo Solutions
  16. 16. © 2013 SAP AG. All rights reserved. 17Public Proven Process Application Portfolio Asset Management  Access to asset location, repair history, work order details, materials needed  Complete Work Orders and capture all relevant data  Create Notifications or Work Orders on the spot  CATS - time & attendance  Guided workflow Material Management  Speed receipt and back- order reporting to-and- from shipping/receiving  Perform physical and cycle counts quickly  Accept & distribute incoming materials by PO Field Service  Manage service orders and create confirmations  View, look up, update and transmit  Record status, materials, problems, actions, expenses, customer signatures and more  View all relevant customer data Condition Monitoring  Take measurements and readings  Historic standards and safe ranges  Generate notifications on-the-spot  Trend readings, points and sequences to avoid emergencies and outages SAP Work Manager SAP Inventory Manager SAP CRM Service Manager SAP Rounds Manager
  17. 17. © 2013 SAP AG. All rights reserved. 18Public Demonstration
  18. 18. © 2013 SAP AG. All rights reserved. 19 SAP Syclo Solutions are Flexible
  19. 19. © 2013 SAP AG. All rights reserved. 20 SAP Syclo Solutions are Multi Source
  20. 20. © 2013 SAP AG. All rights reserved. 21 SAP Syclo Solutions are Designed For The Job
  21. 21. © 2013 SAP AG. All rights reserved. 22 SAP Syclo Solutions are Cross-Platform
  22. 22. What customers say
  23. 23. © 2013 SAP AG. All rights reserved. 24Public What Customers Say: National Grid • Syclo SMART Work Manager for Energy Delivery • Advanced SOA framework allowed development of composite applications with integration to SAP, ESRI (GIS), and ClickSoftware (Scheduling) • One of the world’s largest Utilities covering both Electrical Transmission Grid and Gas Transmission Network across entire UK • Business in Northeastern US serving 6M customers Challenge Implemented Solution • Partner alignment within SAP among Syclo, ClickSoftware, ESRI, Ernst & Young, Wipro, Motorola and Panasonic for best-in-breed selections • Implemented scalable, flexible mobile platform that allows deployment to workforce without transaction or user sync issues • Ability to adapt system to meet complex business and regulatory processes Benefits
  24. 24. © 2013 SAP AG. All rights reserved. 27Public All it Takes is 15 Minutes of Savings 15 minutes of savings per technician per day and the business case is usually done…
  25. 25. Thank you Laurent Rieu Director – Business Development EMEA – SAP Mobile Solutions laurent.rieu@sap.com
  26. 26. Appendix
  27. 27. © 2013 SAP AG. All rights reserved. 30Public Driving safety, productivity and reliability in Maintenance Safety Visibility Compliance Productivity Governance  Incidents reduced to near zero (goal)  Work capacity increased by 10-20%  Labor productivity increased by up to 50%  Idle time and over-time reduced by 40-60%  Rework reduced by 15-20%  Reduced down-time / production delays by 20-30%  Preventable failures reduced by up to 90%  Maintenance backlog reduced by up to 60%  Inventory carrying costs reduced by 5-10% Workforce Assets
  28. 28. © 2013 SAP AG. All rights reserved. 31Public Aberdeen Group: State of Service Management 2011, September 2010 Driving growth, profitability and leadership in Service Leading service organizations that said investment in mobile tools is a key strategy for improving performance 63% Best-in-class (top 20) companies acheived: First contact resolution / first-time-fix Workforce productivity gain over the last 12 months Service profitability gain over the last 12 months 87% 14% 13%
  29. 29. © 2013 SAP AG. All rights reserved. 32Public Empowering maintenance technicians SAP Work Manager Uses Cases  Enable the maintenance side of your business  Install and geo-tag equipment, including meters  View asset schematics, history, dependencies  Execute to guided workflows  Generate notifications and work orders on-the-spot  Report worker’s status, progress and location Business Value  Increase plant and equipment performance  Improve workforce productivity and safety  Reduce overtime and cost of maintenance  Promote a 360° view of operations  Reduce unplanned downtime Keeps the lights on, the drills running, the lines moving SAP’s industry leading mobile app maintains, inspects and repairs mission critical assets SAP insights and references Companies that monitor asset performance in real – time can improve their asset productivity by up to ~36% uses SAP Work Manager to maintain its plants, pipelines and exploratory sites
  30. 30. © 2013 SAP AG. All rights reserved. 33Public Empowering technicians, engineers and operators SAP Rounds Manager Uses Cases  Take measurement points  Conduct operator rounds  Perform maintenance inspections  Execute environmental, health, fire and safety inspections  Execute compliance inspections Business Value  Prevent/reduce production stoppages/ delays  Prevent and reduce safety incidents  Reduce maintenance costs  Increase regulatory compliance SAP’s industry leading mobile app collects meter readings, inspects assets, promotes compliance Mitigates risk and prevents the unacceptable SAP insights and references Companies that monitor asset performance in real – time can reduce Un-Planned Downtime Or Outages by up to ~55% uses Rounds Manager to improve condition monitoring efficiency Click to see demo
  31. 31. © 2013 SAP AG. All rights reserved. 34Public SAP’s industry leading mobile app for handling and managing parts in the warehouse and the field Keeps your valuable parts and spares under control and ready to respond Business Value  Keep inventory moving  Ensure mission critical parts are available when needed  Prevent obsolescence  Control/manage theft and shrinkage  Reduce inventory carrying costs Use Case  Manage parts and ore inventories  Perform cycle counts  Receive, transfer, issue and adjust  Manage parts during inspections, maintenance, repairs Empowering the field service workforce SAP Inventory Manager SAP insights and references Companies that mobilize inventory management can reduce their manpower hours by 75% Reduced cost of conducting physical counts by more than 50% Click to see the demo
  32. 32. © 2013 SAP AG. All rights reserved. 35Public SAP’s industry leading mobile app for viewing and interacting with 3D part and asset schematics Keeps the oil flowing, the furnaces burning, the machines running Business Value  Eliminate inaccuracies and lost time associated with language differences, paper based transactions, and undocumented part histories  Increase plant, network and fleet performance  Improve workforce productivity and safety  Reduce overtime and cost of maintenance  Reduce unplanned downtime Use Case  Deploy with Syclo workforce products to maintain, inspect, repair, install, remove, select and order parts  View, zoom, pan and rotate interactive 3D part and asset CAD assemblies  Play step-by-step component animations and work instructions Empowering workers, technicians and engineers SAP Visual Enterprise Viewer SAP insights and references Companies visualizing their enterprise reduce complexity and improve productivity Mitigated escalating costs to publish documents and training materials with 20% text elimination - $1M annual savings Click to see the demo
  33. 33. © 2013 SAP AG. All rights reserved. 36Public SAP’s industry leading mobile app for service order management to get the job done right Keep your customers happy while increasing service profitability Business Value  Improve first-time problem resolution  Streamline communications between field & office  Meet SLA compliance  Lower inventory carrying cost and wasted travel  Increase customer satisfaction and revenue  Minimize lost revenue and shorten billing cycles Use Cases  Enables workers to manage service orders and create confirmations with signature capture  Record status, materials, problems, actions, expenses, customer signatures and more  View customer data, equipment, install base listings, entitlements, contracts & service history  Vehicle stock management  Leverage GIS/GPS for directions Empowering the field service workforce SAP CRM Service Manager Click to see the demo SAP insights and references Pharmaceutical companies can manage a large distributed service and sales force with optimized routing, scheduling, dispatch, time keeping, and exception management Uses SAP mobility to provide 360° view of their installed equipment and improved data accuracy by 20% at the same time
  34. 34. © 2013 SAP AG. All rights reserved. 37Public SAP mobile value proposition for asset intensive companies Virtualize, accelerate and transform Backed by scale of SAP and partner Ecosystem  Scale to a highly distributed infrastructure and customer base  An SAP strategic pillar  Largest development effort in the industry  With Syclo, SAP is proven leader in mobilizing core business processes Solid roadmap of enhancements  Most complete mobile solution in the industry  Easily configurable packaged apps  BYOD supported by easy to use app stores  Transformative solutions for leadership Accelerate your decisions and responses  Foresee and respond to opportunities  Get ahead of outages, incidents and failures  Install and activate new equipment faster  Integrated new partners/employees /technologies faster  Respond instantly to changing demand / supply conditions Virtualize your workforce, customers, partners  The workforce is no longer confined to the desk, control room, or vehicle  Customer and partner touches are continual and interactive  Mobile experience becomes the enterprise-wide experience Transform the way you do business, and thus your ecosystem  Reduce cost of service delivery  Improve profitability  Free up funds for investment  Reduce carbon footprint  Protect property  Save lives and promote health  Measurably and directly affect consumers, businesses and communities 1 2 3 4 5

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