SAP FORUM İSTANBUL
Gelecek Bugün
Introducing SAP® Output Management by LRS
Erdem Kocabas
Managing Director, Prodea
Samanth...
© 2013 SAP AG. All rights reserved. 2
Introducing LRS
LRS software helps large enterprises with SAP
applications to captur...
© 2013 SAP AG. All rights reserved. 3
Where Are The Costs of Output?
Obvious costs
• Printers, paper, toner
And the not so...
EndUserAccess
Tablet
Smart Phone
Mobile Laptop
Worker
Desktop Computer
Thin Client
Desktop MFD
Barcode
Printer
Wristband
P...
EndUserAccess
LRS Improved Environment
Tablet
Smart Phone
Mobile Laptop
Worker
Desktop Computer
Thin Client
Data Stream
Co...
© 2013 SAP AG. All rights reserved. 6
SAP Output Management by LRS
USER FEEDBACK
Desktop MFD
Barcode
Printer
Wristband
Pri...
© 2013 SAP AG. All rights reserved. 7
SAP Output Management
Printing from an SAP system can be a critical business activit...
© 2013 SAP AG. All rights reserved. 9
LRS, Printing and the Cloud
Desktops
Mobile Workers
Thin Clients
Virtual Desktops
Ta...
© 2013 SAP AG. All rights reserved. 10
Forms
Document Composition
SAP Smartforms
StreamServe
LRS Output Management in the
...
© 2013 SAP AG. All rights reserved. 11
Improve Business Processes
• Future proof business agility by creating an open syst...
© 2013 SAP AG. All rights reserved. 12
IDC estimates a 310% ROI and a payback period of less than 6
months
* IDC White Pap...
© 2013 SAP AG. All rights reserved. 13
Reduce Costs
• Significantly reduce print servers – run 10,000’s of printers with a...
© 2013 SAP AG. All rights reserved. 14
Why Change?
Simplify
IT service
Reduce
costs
Improve
business
processes
Improve bus...
© 2013 SAP AG. All rights reserved. 15
Why LRS?
Leading output management software provider
for 30 years
$159 Million reve...
© 2013 SAP AG. All rights reserved. 16
Venezuela
Brazil
Uruguay
Argentina
Chile
France
Croatia Russia
South Korea
Japan
Ta...
© 2013 SAP AG. All rights reserved. 17
Performance
Platform independent
• UNIX, Windows, Linux, mainframe
Highly scalable;...
© 2013 SAP AG. All rights reserved. 18
Ease of Implementation
Simple to install
Implemented in days to weeks
Extensive use...
© 2013 SAP AG. All rights reserved. 19
LRS has been working with SAP for over 10 years. LRS
and SAP have collaborated on a...
© 2013 SAP AG. All rights reserved. 20
Case Studies
Managed Print Services (MPS)
Printer
Consolidation
Windows 7 Upgrade
G...
© 2013 SAP AG. All rights reserved. 21
Client Requirements
 Reduce printing on production and
network printers
 Reduce c...
© 2013 SAP AG. All rights reserved. 22
Client Requirements
 Support 35 SAP applications, 1200
printers delivery & commiss...
© 2013 SAP AG. All rights reserved. 23
Client Requirements
 Assure printing of critical documents for
warehouse and logis...
© 2013 SAP AG. All rights reserved. 24
Client Requirements
 Reduce internal printing (45 million pages)
 Eliminate uncol...
© 2013 SAP AG. All rights reserved. 25
Client Requirements
 Centralize print services for Windows,
Citrix and SAP applica...
© 2013 SAP AG. All rights reserved. 26
Client Requirements
 Reduce output costs
 Harmonize business processes
 Enable a...
© 2013 SAP AG. All rights reserved. 27
Client Requirements
 Reduce number of print servers
 Stop costly downtime and shi...
© 2013 SAP AG. All rights reserved. 28
Client Requirements
 Manage 14,000 printers
 Centrally control 130 SAP-instances
...
© 2013 SAP AG. All rights reserved. 29
Client Requirements
 Reduce output costs
 Consolidate printing to a single platfo...
© 2013 SAP AG. All rights reserved. 30
Client Requirements
 Reduce MIPS for mainframe
 Migrate applications from mainfra...
© 2013 SAP AG. All rights reserved. 31
Client Requirements
 Reduce number of Windows print servers
 Reduce management ov...
© 2013 SAP AG. All rights reserved. 32
Client Requirements
 Reduce infrastructure costs
 Manage SAP print delivery
 Red...
© 2013 SAP AG. All rights reserved. 33
Client Requirements
 Support growing SAP base - 50,000 seats
in 64 countries
 Pre...
© 2013 SAP AG. All rights reserved. 34
Client Requirements
 Consolidate and eliminate print servers
 Centrally control d...
© 2013 SAP AG. All rights reserved. 35
Client Requirements
 Consolidate 5 instances to single SAP
instance
 Support mult...
© 2013 SAP AG. All rights reserved. 36
Questions?
Website:
www.prodea.com.tr
www.lrsoutputmanagement.com
Phone:
+90 216562...
© 2013 SAP AG. All rights reserved. 37
Attribution Statement
LRS, and VPSX are trademarks of Levi, Ray & Shoup, Inc. in th...
Prodea - SAP ÇIKTI YÖNETİMİNDE LRS ÇÖZÜMLERİ - SAP Forum 2013
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Prodea - SAP ÇIKTI YÖNETİMİNDE LRS ÇÖZÜMLERİ - SAP Forum 2013

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Prodea - SAP ÇIKTI YÖNETİMİNDE LRS ÇÖZÜMLERİ - SAP Forum 2013

  1. 1. SAP FORUM İSTANBUL Gelecek Bugün Introducing SAP® Output Management by LRS Erdem Kocabas Managing Director, Prodea Samantha Turrin Southern Europe Snr Manager, LRS
  2. 2. © 2013 SAP AG. All rights reserved. 2 Introducing LRS LRS software helps large enterprises with SAP applications to capture, store, control and reliably distribute all their document output. Our output management software: • Simplifies IT service • Reduces costs • Improves business processes Gartner and other analysts recognize LRS as a global IT leader
  3. 3. © 2013 SAP AG. All rights reserved. 3 Where Are The Costs of Output? Obvious costs • Printers, paper, toner And the not so obvious • Print servers • Specialist hardware (DIMMs) • Physical document storage • Document reprints • Administrator effort • Helpdesk calls • Specialist IT resources • Missed SLA’s • Security and compliance • Document search
  4. 4. EndUserAccess Tablet Smart Phone Mobile Laptop Worker Desktop Computer Thin Client Desktop MFD Barcode Printer Wristband Printer Locally Attached Printer Scanner Label Printer Production Printer Email Printer Fax MFD Printer with DIMM Windows Print Servers Composition Tools Data Stream ConversionsZ/OS Windows Server Linux Server UNIX Servers Cloud Servers iSeries Print Servers Print Server Typical Output Environment
  5. 5. EndUserAccess LRS Improved Environment Tablet Smart Phone Mobile Laptop Worker Desktop Computer Thin Client Data Stream ConversionsZ/OS Windows Server Linux Server UNIX Servers Cloud Servers iSeries Print Servers Print Server Desktop MFD Barcode Printer Wristband Printer Locally Attached Printer Scanner Label Printer Production Printer Email Printer Fax MFD Printer with DIMM Windows Print Servers Printer EndUserAccess Composition Tools
  6. 6. © 2013 SAP AG. All rights reserved. 6 SAP Output Management by LRS USER FEEDBACK Desktop MFD Barcode Printer Wristband Printer Locally Attached Printer Scanner Label Printer Production Printer Email Printer Fax MFD Printer GOF ZPL SAP Spooling E
  7. 7. © 2013 SAP AG. All rights reserved. 7 SAP Output Management Printing from an SAP system can be a critical business activity for SAP customers; a delayed or defective document can impact a company's business operations. The SAP output management system formats SAP documents and passes them to the host output system for printing. Processing and administration of print and output requests, and administration of output devices and device types are major tasks of the SAP output management system as well. Printing in Unicode SAP systems is possible … however, the output is limited to the character sets of the printers … using UTF-8 -based printers provided by Lexmark or HP enables printing all languages with a single printer Reference: http://www.sdn.sap.com/irj/sdn/printing
  8. 8. © 2013 SAP AG. All rights reserved. 9 LRS, Printing and the Cloud Desktops Mobile Workers Thin Clients Virtual Desktops Tablets and Smart Phones Cloud Printer Queue DESKTOP MFD BARCODE PRINTER PRODUCTION PRINTER MFD PRINTER Centralized SAP SAP on Demand Non SAP Cloud Applications Audit
  9. 9. © 2013 SAP AG. All rights reserved. 10 Forms Document Composition SAP Smartforms StreamServe LRS Output Management in the SAP Environment Scheduling SAP CPS/Redwood Tivoli UC4 SAP CRM SAP SRM SAP SCM SAP PLM SAP ERP
  10. 10. © 2013 SAP AG. All rights reserved. 11 Improve Business Processes • Future proof business agility by creating an open systems output management service • Assure delivery of critical business documents • Improve customer service through improved reliability and flexibility Reduce Business Risks • Future-proof business applications • Reduce dependency on mainframe resources • Unlock any vendor dependence for specialist hardware for output • Remove constraints of using hard coded, operating system based output Simplify IT Services • Assured Secure Output – guarantee print delivery and end user notification • Reduce infrastructure to require less support (60% reduction*) • Improve reliability for fewer help desk calls (99% reduction*) • Unicode transformation with no hardware or software requirements Simplify IT service Why Change? Reduce costs Improve business processes * IDC White Paper, “Business Value of Output Management,” IDC #226994, April 2011
  11. 11. © 2013 SAP AG. All rights reserved. 12 IDC estimates a 310% ROI and a payback period of less than 6 months * IDC White Paper, “Business Value of Output Management,” IDC #226994, April 2011 ~ Extrapolation of IDC data based on customer printer numbers How do the numbers stack up? Number of Printers * Per 100 printers ~ Total IT productivity $28,771 Responding to downtime $15,603 Reduce helpdesk calls $6,234 Moves, add and changes $3,565 All other IT productivity $3,369 Enhanced user productivity $4,353 Lowered annual business capital $20,744 Total annual savings $53,867 3000 $468,090 $187,020 $106,950 $101,070 $130,590 $622,320 $863,130 $1,616,010
  12. 12. © 2013 SAP AG. All rights reserved. 13 Reduce Costs • Significantly reduce print servers – run 10,000’s of printers with a single server • Consolidate and simplify a global SAP IT infrastructure • Faster Standardised SAP implementation with decreased costs • Accurately measure costs in order to reduce consumables consumption • Improve end user productivity Why Change? Simplify IT service Reduce costs Improve business processes
  13. 13. © 2013 SAP AG. All rights reserved. 14 Why Change? Simplify IT service Reduce costs Improve business processes Improve business processes • End-to-end business process monitoring - integration with UC4, Tivoli and CPS Redwood • Implement rules-based print cost reduction policies • Centrally monitor print usage, full audit trail and detailed cost analysis • Improve customer service through improved reliability and flexibility
  14. 14. © 2013 SAP AG. All rights reserved. 15 Why LRS? Leading output management software provider for 30 years $159 Million revenue. Privately owned. Debt free Consistently ranked among the top software companies in the world Strong partnerships with software and hardware vendors as well as outsourcing service providers Approximately 600 employees globally
  15. 15. © 2013 SAP AG. All rights reserved. 16 Venezuela Brazil Uruguay Argentina Chile France Croatia Russia South Korea Japan Taiwan Saudi Arabia Israel South Africa Milan, Italy Madrid, Spain Cheltenham, England Munich, Germany Walldorf, Germany OTHER U.S. OFFICES: Atlanta Georgia • Bloomington, Illinois • Dallas, Texas • Hartford, Connecticut • Irvine, California • Overland Park, Kansas • St. Louis, Missouri LRS Offices Authorized LRS Distributors Singapore Sydney, Australia HEADQUARTERS Springfield, Illinois Worldwide Presence Copyright © 2011 Levi, Ray & Shoup, Inc. All Rights Reserved
  16. 16. © 2013 SAP AG. All rights reserved. 17 Performance Platform independent • UNIX, Windows, Linux, mainframe Highly scalable; manage 1000’s of printers on a single server - Customer rollouts • 30,000 printers, 500 SAP systems located worldwide  30 million pages per month kept 2-8 hours  200,000 print queues  210,000 desktop clients • 15 remote customer sites, 14,000 defined printers, 400 connected applications  6.2 million jobs - 14.3 million pages per month  1.2 million retained jobs per month - 205 GB Highly reliable • No unplanned downtime reported by our customers
  17. 17. © 2013 SAP AG. All rights reserved. 18 Ease of Implementation Simple to install Implemented in days to weeks Extensive use of open standards • For application integration • For delivery to all devices and channels Integrates with high availability solutions • HACMP • VERITAS • Microsoft Windows Server clustering • SUN clustering • VMware ESX, ESXi, HA, DRS
  18. 18. © 2013 SAP AG. All rights reserved. 19 LRS has been working with SAP for over 10 years. LRS and SAP have collaborated on a number of join development projects. SAP Certified Integrations: BC-XOM 4.0, J2EE-DEP 7.0 LRS direct presence at SAP PartnerPort (Walldorf) LRS Relationship with SAP
  19. 19. © 2013 SAP AG. All rights reserved. 20 Case Studies Managed Print Services (MPS) Printer Consolidation Windows 7 Upgrade Greener IT Secure Delivery Re-hosting Applications Server Consolidation Reduce Consumables Compliance MIPS Reduction Electronic Document Delivery Cost Monitoring Document Process Optimization Global Support Cloud Application Consolidation New Application Rollout Improve IT Service Reduce Cost of Service Improve Customer Service Project Initiatives
  20. 20. © 2013 SAP AG. All rights reserved. 21 Client Requirements  Reduce printing on production and network printers  Reduce consumables associated with print  Improve readability of online documents  Replace existing software solution LRS Reduced  Paper usage on average by 90%  Mainframe print charges by 86%  Manual handling and distribution of reports Additional Benefits  Happy end customers using and viewing reports online  Electronic form creation removing need for PSF Global Mineral Resources and Mining company
  21. 21. © 2013 SAP AG. All rights reserved. 22 Client Requirements  Support 35 SAP applications, 1200 printers delivery & commissioning documents  Support 200k labels/day  Reduce time to print from 17 seconds to 5 seconds per document LRS Reduced  Print time to <5 seconds per document  Number of interruptions or halts in process  Costly overtime for line workers  Administration with automated error diagnosis and auto-recovery Additional Benefits  Speed increases enabled 8,000 more shipments per day  Helped to migrate from legacy IBM to SAP Global Apparel Retailer
  22. 22. © 2013 SAP AG. All rights reserved. 23 Client Requirements  Assure printing of critical documents for warehouse and logistics  Deliver print within 5 second time slot  Avoid manual rework and missed SLA’s  Accurate status of document print process LRS Reduced  Administration overheads with central control and management  Costs avoiding missed SLA’s and rework Additional Benefits  Rapid implementation in 5 days  Integration with Zebra manage label printing  Documents are now batched and combined including barcodes, coloured paper and templates European Pharmaceutical Manufacturer
  23. 23. © 2013 SAP AG. All rights reserved. 24 Client Requirements  Reduce internal printing (45 million pages)  Eliminate uncollected print  Replace existing viewing and archiving solution  Run on mainframe and replace incumbent solution  Create easy search and access for reports LRS Reduced  Costs of print by €350,000 per year  75% of all paper used  Administration time of physically and manually handling reports Additional Benefits  Safeguarded report access for future  Integrated email linking to documents to reduce data traffic European Electrical Retailer
  24. 24. © 2013 SAP AG. All rights reserved. 25 Client Requirements  Centralize print services for Windows, Citrix and SAP applications with secure delivery  Work as a state-of-the-art green office  Audit and track output statistics  Work with CSC as outsourced solution LRS Reduced  Number of print servers by 30  IT service administration through centralized print queues and automated error handling  Costs for print consumables with Ricoh/Ringdale FollowMe secure delivery Additional Benefits  Changed user print behaviour – print less  Secured both personal and batch printing  Deliver printer policy enforcement UK Public Transport Provider
  25. 25. © 2013 SAP AG. All rights reserved. 26 Client Requirements  Reduce output costs  Harmonize business processes  Enable auditing and tracking of costs  Standardize SAP printing in 59 countries  Work with Accenture as outsourced solution LRS Reduced  Administration overhead for printer definitions and printer queues  Print errors with automatic print resolution  Helpdesk incident times with faster troubleshooting and fixing Additional Benefits  Enabled project to be delivered on time with no cost increase  Avoided hiring 3 FTE’s to support SAP rollout Global White Goods Manufacturer
  26. 26. © 2013 SAP AG. All rights reserved. 27 Client Requirements  Reduce number of print servers  Stop costly downtime and shipping delays  Meet SLA’s and avoid penalty payments  Transition from native SAP print facilities LRS Reduced  Process breakdown by eliminating costly and failure-prone servers  Print errors with automatic print resolution  Helpdesk incident times with faster troubleshooting and fixing  Costly SLA penalties to zero Additional Benefits  Direct feedback on print status without leaving SAP application Global Cereal and Foods Manufacturer
  27. 27. © 2013 SAP AG. All rights reserved. 28 Client Requirements  Manage 14,000 printers  Centrally control 130 SAP-instances  Deliver output for 30,000 end users  Replace a competitive solution LRS Reduced  Administration to 0.3 FTE  Output infrastructure to a single low end UNIX server responsible for managing 146,000 documents printed per day or 2 per second Additional Benefits  Run for years with zero downtime  Replace self written SAP integration  Easy integration of new customers Global Chemical Manufacturer
  28. 28. © 2013 SAP AG. All rights reserved. 29 Client Requirements  Reduce output costs  Consolidate printing to a single platform (Windows/Linux/Mac OS)  Manage and control SAP output  Guarantee data security LRS Reduced  The number of print servers by 10  Administration equivalent to 1 FTE  Hardware by over 200 printers  Business process failures for SAP output Additional Benefits  A single integrated platform with secure delivery from Equitrac – Follow Me  Management of all printers including non MFD devices from multiple vendors Leading European Media Group
  29. 29. © 2013 SAP AG. All rights reserved. 30 Client Requirements  Reduce MIPS for mainframe  Migrate applications from mainframe to UNIX  Complete the project within a few months LRS Reduced  Dependency on outsourced mainframe which was eventually switched off Additional Benefits  Replaced existing CICS application for SAP printing  Delivered project on-time and on budget Global Financial Services Provider
  30. 30. © 2013 SAP AG. All rights reserved. 31 Client Requirements  Reduce number of Windows print servers  Reduce management overhead for printers and drivers  Secure print delivery  Understand and report on print costs LRS Reduced  Windows print servers from 650 to 4  Administration costs with centralized print driver management Additional Benefits  Removed printer and application dependency by completing transforms  Delivered secure print service  Feed ALL print related data to existing reporting tool US Insurance Services Provider
  31. 31. © 2013 SAP AG. All rights reserved. 32 Client Requirements  Reduce infrastructure costs  Manage SAP print delivery  Reduce iSeries global print issues LRS Reduced  Number of print servers by 150  Need for specialized printers  Complexity of support and helpdesk for printers  Print consumables including ink and paper Additional Benefits  Centralized approach future-proofs scalability of SAP application Global Outdoor Power Products Manufacturer
  32. 32. © 2013 SAP AG. All rights reserved. 33 Client Requirements  Support growing SAP base - 50,000 seats in 64 countries  Prevent print problems rather than fix them  DBCS (Asian) chars, native OTF output LRS Reduced  Any future needs for additional print infrastructure  Costly additional hardware needed for print  Administration with automated error diagnosis and auto-recovery Additional Benefits  Future proofed output growth and needs  Centralized control of print and guaranteed delivery Global Food Manufacturer
  33. 33. © 2013 SAP AG. All rights reserved. 34 Client Requirements  Consolidate and eliminate print servers  Centrally control desktop workstations and printer drivers for SAP  Deliver Windows 7 upgrade  Assured SAP print delivery LRS Reduced  Number of print servers - 500 to 140  Significantly reduced helpdesk calls-ins  Barcode DIMMs (5,000) to zero  Administration effort by 3 FTE Additional Benefits  Faster error detection  Can print Unicode on all printers  Kept SLA’s  Watermarks stopped sending tests in error Global Technology and Automotive Supplier
  34. 34. © 2013 SAP AG. All rights reserved. 35 Client Requirements  Consolidate 5 instances to single SAP instance  Support multiple languages, characters and barcoding  Enable conversions with mixed data stream  Deliver output for 50,000 end users LRS Reduced  Administration overheads for driver management  Number of helpdesk calls and reduced the resolution time  Print consumables with auditing and tracking Additional Benefits  Provide feedback of the SAP print process  Enable printer and device independence  Deliver solution using UNICODE Global Transport Solutions Provider
  35. 35. © 2013 SAP AG. All rights reserved. 36 Questions? Website: www.prodea.com.tr www.lrsoutputmanagement.com Phone: +90 2165621023 Email: vpsx@prodea.com.tr
  36. 36. © 2013 SAP AG. All rights reserved. 37 Attribution Statement LRS, and VPSX are trademarks of Levi, Ray & Shoup, Inc. in the United States, other countries or both. SAP, the SAP logo, SAP NetWeaver logo and the SAP partner logo and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. Accenture is a trademark of Accenture. CSC is a registered trademark of Computer Sciences Corporation. Gartner is a registered trademark of Gartner, Inc. or its affiliates. HP and PCL are registered trademarks of Hewlett-Packard Company. IBM, AS/400, z/OS, iSeries, HACMP, AFP, Tivoli and CICS are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries or both. Linux is a registered trademark of Linus Torvalds in the U.S. and other countries. MICRO FOCUS is a registered trademark of Micro Focus (IP) Limited or its subsidiaries in the United Kingdom, United States and other countries. Windows, Windows Server, Mac OS, Microsoft and MS are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SAP are registered trademarks of SAP AG in Germany and in several other countries. Sun is a registered service mark of Sun Microsystems, Inc. in the United States and other countries. UNIX is a registered trademark of the Open Group. Veritas is a trademark of Symantec in the USA and/or other countries. Ringdale is a registered trademarks of Ringdale UK Ltd. in the United States and other countries. FollowMe is a registered trademark of Ringdale UK Limited, registered as a worldwide trademark, a European trademark, also registered in the United Kingdom, Japan, France, Spain and Germany. RICOH is a registered trademark of RICOH Corporation. Citrix is a trademark of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. UNICODE is a registered trademark of Unicode, Inc. in the United States and other countries. VMware, ESX and ESXi are trademarks or registered trademarks of VMware, Inc. in the United States and other countries. Equitrac is a registered trademark of Equitrac Corporation. Novell is a registered trademark of Novell, Inc. UC4 is a registered trademark of UC4 Software GMBH. StreamServe is a registered trademark of StreamServe, Inc. Zebra is a registered trademark of ZIH Corp.
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