SAP FORUM ISTANBUL
Experience the Future of Your Business
Martin Vogel
OpenText
SAP Document Presentment by OpenText
© 2013 SAP AG. All rights reserved. 2
We need fast response to our
document content or layout change
request.
SAP Document...
© 2013 SAP AG. All rights reserved. 3
Document change request
turnaround decreased from 1-2
weeks to less than 24h
SAP Doc...
© 2013 SAP AG. All rights reserved. 4
Billing inquiries were cut by half,
which led to a significant reduction in
call cen...
© 2013 SAP AG. All rights reserved. 5
Our customer turnover rate was
reduced from 25% to under 5%
SAP Document Presentment...
© 2013 SAP AG. All rights reserved. 6
SAP Document Presentment by OpenText
Integrated, optimized document communication
Im...
© 2013 SAP AG. All rights reserved. 7
Produce and deliver customized documents exactly when and where you need them
Levera...
© 2013 SAP AG. All rights reserved. 8
Channels selection can be fully dynamic, which supports sustainability and
decreases...
© 2013 SAP AG. All rights reserved. 9
All templates are output independent and therefore can be shared across all
output f...
© 2013 SAP AG. All rights reserved. 10
Copyright © Open Text Corporation. All rights reserved.
OpenText StreamServe
Soluti...
© 2013 SAP AG. All rights reserved. 11
Copyright © Open Text Corporation. All rights reserved.
SAP Document Presentment
Customer Experience
Slide
© 2013 SAP AG. All rights reserved. 13
Direct impact to a bottom line
© 2013 SAP AG. All rights reserved. 14
Mails discarded without being opened or read
© 2013 SAP AG. All rights reserved. 15
Improved
document
layout
Color in the
invoice
Transactional
with graphics
Integrati...
© 2013 SAP AG. All rights reserved. 16
Targeted Customer Communication
Turning Insight Into Action
Consistent branding and...
© 2013 SAP AG. All rights reserved. 17
© 2013 SAP AG. All rights reserved. 18
SAP Document Presentment drives business user
focused, recipient-driven communicati...
SAP Document Presentment
in Turkey
Slide
© 2013 SAP AG. All rights reserved. 20
SAP Document Presentment
Supports e-Invoicing
Automated and Integrated
Personalized...
SAP Document Access
Use Cases
Slide
© 2013 SAP AG. All rights reserved. 22
Customer Example:
Distribution/Warehousing
$66 billion in annual revenue, 25 Distri...
© 2013 SAP AG. All rights reserved. 23
Customer Example:
Retail
Optimize typical Retail processes at lower cost
Mercadona
...
© 2013 SAP AG. All rights reserved. 24
Customer Example:
Retail
Mercadona uses SAP Document Presentment
as strategic docum...
© 2013 SAP AG. All rights reserved. 25
Customer Example:
Distribution and Logistics
>1M ASNs produced per quarter
1 Global...
Thank you!
Contact Details :
Martin Vogel
Global Solution Architect
Martin.Vogel@opentext.com
+420 221 899 141
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Opentext - MÜŞTERİ DOKÜMANLARINIZI DÖNÜŞTÜRÜN

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SAP Document Presentment by OpenText ile müşterilerinize özel olarak dokümanlarınızı tasarlayabilir, kişiselleştirebilirsiniz. Müşterilerinizle iletişiminizi daha verimli bir hale getirebilirsiniz.

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Opentext - MÜŞTERİ DOKÜMANLARINIZI DÖNÜŞTÜRÜN

  1. 1. SAP FORUM ISTANBUL Experience the Future of Your Business Martin Vogel OpenText SAP Document Presentment by OpenText
  2. 2. © 2013 SAP AG. All rights reserved. 2 We need fast response to our document content or layout change request. SAP Document Presentment by OpenText Solving customer’s challenges “ ” We need reducing mailing costs for our outputs. “ ” “ ” Our call center is overloaded and therefore expensive. Consume-to cash is too long. Our processes driven by multiple applications are expensive. We need savings. “ ” “ ” “ ” Customers’ fluctuation is really big pain for us.
  3. 3. © 2013 SAP AG. All rights reserved. 3 Document change request turnaround decreased from 1-2 weeks to less than 24h SAP Document Presentment by OpenText CIO experience “ ” We support 85+ different types of documents across multiple states with one full time employee and no external consulting resources We reduced mailing and distribution cost by 50% per document “ ” “ ”
  4. 4. © 2013 SAP AG. All rights reserved. 4 Billing inquiries were cut by half, which led to a significant reduction in call center costs SAP Document Presentment by OpenText COO/CFO experience Consume-to-cash was shortened 2-3 days, which had a huge impact on our revolving credit line We saved EUR 2.5M annually optimizing the account opening process alone “ ” “ ” “ ”
  5. 5. © 2013 SAP AG. All rights reserved. 5 Our customer turnover rate was reduced from 25% to under 5% SAP Document Presentment by OpenText CMO experience We are now putting customer messages and campaigns on our bills, e.g. for fall furnace light-ups The solution is pretty easy for a business-oriented person to use “ ” “ ” “ ”
  6. 6. © 2013 SAP AG. All rights reserved. 6 SAP Document Presentment by OpenText Integrated, optimized document communication Improve customer experience: customized, proactive, 360 degree view Improve operational efficiencies: automate document processes in real-time Automated and Integrated Personalized Targeted CommunicationsDocument Generation Document Distribution Document Consolidation Document Composition Archiving Live individual correspondence <?xml version="1.0" encoding="utf-8" standalone="no"?> <ORDER_ACKNOWLEDGEMENT> <ORDERACK> <Distribution>Pdf</Distribution> <Duplicate>Duplicaat/ Herbevestiging</Duplicate> <Language>NL</Language> <OrderAckNumber>2807035<> <Currency>EUR</Currency> <Amount>15.087,50</Amount> <VATAmount>2.866,63</VATAmount> <Bla</Line> <ORDERACK_DATE>>
  7. 7. © 2013 SAP AG. All rights reserved. 7 Produce and deliver customized documents exactly when and where you need them Leveraging CRM and back office information Multiple languages, any channel, any format Any document type formatted to customer requirements Enterprise Document Presentment
  8. 8. © 2013 SAP AG. All rights reserved. 8 Channels selection can be fully dynamic, which supports sustainability and decreases costs of delivery. 235 metric tons of CO2 per year saved by paper reduction Financial Benefits 100,000 Documents/day Environmental Benefits $8.4M to $36M savings per year 20% electronic 80% paper 4.8M documents = Sustainability Output selection
  9. 9. © 2013 SAP AG. All rights reserved. 9 All templates are output independent and therefore can be shared across all output formats and channels. SAP Document Presentment by OpenText Rapid Design development
  10. 10. © 2013 SAP AG. All rights reserved. 10 Copyright © Open Text Corporation. All rights reserved. OpenText StreamServe Solution MarketingLine of Business ITFront Office
  11. 11. © 2013 SAP AG. All rights reserved. 11 Copyright © Open Text Corporation. All rights reserved.
  12. 12. SAP Document Presentment Customer Experience Slide
  13. 13. © 2013 SAP AG. All rights reserved. 13 Direct impact to a bottom line
  14. 14. © 2013 SAP AG. All rights reserved. 14 Mails discarded without being opened or read
  15. 15. © 2013 SAP AG. All rights reserved. 15 Improved document layout Color in the invoice Transactional with graphics Integration of promotional offers Segmented personalized messages Document design in time
  16. 16. © 2013 SAP AG. All rights reserved. 16 Targeted Customer Communication Turning Insight Into Action Consistent branding and up-to-date assetsDynamic, personalized documents Store Tags Campaigns Shipping documents
  17. 17. © 2013 SAP AG. All rights reserved. 17
  18. 18. © 2013 SAP AG. All rights reserved. 18 SAP Document Presentment drives business user focused, recipient-driven communications  Business User  Enterprise-wide  Real-time  Personalized Documents  IT Dependent  Application Dependent  Batch  Static Documents Now: Real-time Customer CentricBefore: Formatting and Printing Recipient-drivenOutput-channel Driven
  19. 19. SAP Document Presentment in Turkey Slide
  20. 20. © 2013 SAP AG. All rights reserved. 20 SAP Document Presentment Supports e-Invoicing Automated and Integrated Personalized Targeted Communications Human BeingsDocument Generation Document Distribution Document Consolidation Document Composition Archiving e-Invoicing
  21. 21. SAP Document Access Use Cases Slide
  22. 22. © 2013 SAP AG. All rights reserved. 22 Customer Example: Distribution/Warehousing $66 billion in annual revenue, 25 Distribution Centers, 1 million order transactions per day, shipments to 30,000 locations 80% Fewer process steps 67% Faster overall document generation $2M Direct savings annually 10 Different tractor-fed, specialized price-sticker forms, consolidated down to a single print stream that uses standard 8.5x11 label paper 2 Printers instead of 7 at just one of the distribution centers 0 Expensive, pre-printed forms needed to produce customer documents SAP DP solutions automate the composition, staging, collection, sorting, “guaranteed” printing, and stapling of all documents that are sent to customers along with their deliveries. Reduce costs by eliminating labor intensive warehouse processes, improve ability to get the right product to the right place at the right time Create the “perfect order”, eliminating lost, incomplete, misfiled and inaccurate customer paperwork that manual processes introduce into the system Increase customer satisfaction with on-time deliveries based on production of complete and accurate packs automatically sorted by route, stop and customer Fast, Accurate Driver-Ready Packs Improve Profits and Customer Satisfaction http://www.youtube.com/watch?v=cRJgLzQIuXI Reduce costs by eliminating labor intensive warehouse processes, improve ability to get the right product to the right place at the right time
  23. 23. © 2013 SAP AG. All rights reserved. 23 Customer Example: Retail Optimize typical Retail processes at lower cost Mercadona • Reduction of time for printing and presentment from 9 to 1.5 hours • Switch from manual document distribution to an automatic process • On demand print capabilities in all supermarkets via Intranet • Reduce maintenance costs by handling all documents on a single solution • Reduce manual efforts/errors • Open and flexible for future planning and development
  24. 24. © 2013 SAP AG. All rights reserved. 24 Customer Example: Retail Mercadona uses SAP Document Presentment as strategic document generation platform, achieving the following advantages Cost Avoid MS Office licenses for the local markets by providing pdf rendered documents Easy maintenance of multiples formats and languages Quality Reliable consolidated documents Documents are better readable, and improve audit processes Speed Fast decentralized updates of prices etc with central full control Complexity Only 1 single and simple platform for many complex tasks, Only 1 template for many different variations of a document SAP DP solutions automate the composition, staging, collection, sorting, “guaranteed” printing, and stapling of all documents in the daily retail business. Reduce costs by eliminating labor intensive warehouse processes, improve ability to get the right product to the right place at the right time Symplifying IT Landscape”, by eliminating printers and consolidate documents by one single new platform that manages and consolidates all documents from all applications and for different languages. Optimizing the core processes Label printing decentral & central; central creation and local print, Optimize procurement process by automatic reordering and order document creation etc.; Optimized reporting with flexible formats & channel and at time; better readable documents Optimizing Human Resources Support HR processes employment ramp up, illness, birth , staffing timetables etc.) ; Optimize typical Retail processes at lower cost Mercadona
  25. 25. © 2013 SAP AG. All rights reserved. 25 Customer Example: Distribution and Logistics >1M ASNs produced per quarter 1 Global document instead of 36 static templates for just the purchase order 0 Full time dedicated employees supporting the solution 0% Downtime for mission critical document distribution process 15ft The distance needed to scan a barcode meaning that the forklift driver can remain in the forklift while scanning 10s All warehouse documents generated within this time frame minimize delays further down the distribution process Coca Cola “Refreshes” Distribution and Logistics with SAP Document Presentment. Runs mission critical distribution business with SAP DP producing 10M documents per year; advanced shipping notices, purchase orders, delivery notes, pallet tickets, invoices, dunning letters, account statements, payroll, recipe mixing form etc. Reduced spending through centralized control and full integration with SAP-supported business processes Millions of advanced shipping notices, POs, checks and other documents with dynamic and consistent branding, terms and conditions, languages etc. condensed into few templates Supports Coca-Colas strategy for SAP Business Processes Millions of advanced shipping notices, POs, checks and other documents with dynamic and consistent branding, terms and conditions, languages
  26. 26. Thank you! Contact Details : Martin Vogel Global Solution Architect Martin.Vogel@opentext.com +420 221 899 141
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