Transforming Power Companies with SAP Enterprise Mobility Solutions

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Transforming Power Companies with SAP Enterprise Mobility Solutions

  1. 1. Transforming Power Companies with SAP Enterprise Mobility Solutions July 2013
  2. 2. © 2013 SAP AG. All rights reserved. 2 Power companies recognize change is the only constant Must rapidly seize technology and adapt to change Per capita consumption Renewable sources Regulatory compliance Workers’ comp Affordable rates Security Natural resources Affordable fuels Workforce knowledge Labor pool Reliable service Demand Supply
  3. 3. © 2013 SAP AG. All rights reserved. 3 …and need to adapt and seize the opportunity Growth, sustainability, transformation Response Savings Risk Incidents and fines Cost of fuel and service Interruptions and outages Environmental impact Smart technology Supply in both directions Failure/incident prevention Customer intimacy Knowledge transfer Productivity
  4. 4. © 2013 SAP AG. All rights reserved. 4 Successful power companies use mobile solutions to virtualize business… connect to enterprise data collaborate with partners conduct business Mobile enables you to anytime, anywhere Analyze Performance in Real Time Commercial Operations Partner Collaboration Core Operations Customer Engagement  Elect renewable sources  Shop for products/services  Monitor/reduce consumption  Track/prepare for storms  Manage network performance  Conduct operator rounds  Maintain the network  Make service calls  Manage job assignments  Respond to outages  Perform construction  Process permits  Connect and disconnect  Run meter/inspection routes  Bill on-site  Perform energy audits
  5. 5. © 2013 SAP AG. All rights reserved. 5 …and accelerate decisions, processes and change Maintenance & Operations Service & Support Engineering & Construction Sales & Marketing Logistics & Admin Connected Disconnected Real-Time Build plants and add network capacity faster Bring renewable sources and green tech on line faster Shorten billing/collection cycles Shorten permit times More easily recruit and train Provision new customers/services faster Integrate new partners/ suppliers faster Speed up parts orders/delivery Respond instantly to changing demand/supply conditions Get ahead of outages, incidents, and failures Real-time continuous customer visibility Adopt new regulatory requirements faster Executives Launch new products/services faster Report outages faster
  6. 6. © 2013 SAP AG. All rights reserved. 6 Improve workforce safety and productivity, optimize asset performance, and transform service delivery Rapidly analyze asset and service performance, customer trends, financials, and regulatory exposure Bring customers closer to their utility providers and empower them to more efficiently consume services …transforming the entire ecosystem Result Result Result  Shortened work cycles  Improved work quality/uptime  Reduced/shortened outages  Reduced safety incidents  Improved customer satisfaction  Faster response to complaints and incidents  Lower utility bills  Active participation in preventing brownouts  Better preparation during storms  Program awareness  Increased revenues  Reduced service costs  Reduced risk and associated costs  Reduced regulatory fines  Deferred capital expenditures Field Workforce Customers & PartnersManagers & Executives
  7. 7. © 2013 SAP AG. All rights reserved. 7 Delivering measurable value Increased Productivity Increased technician productivity by one work order per day and increased first-time fix rates. Fortis BC “ ” Increased field worker productivity by 47%. PG&E Reduced cycle by 80%: 2.5 hour substation inspection down to 20 minutes. Duke Energy “ ” Cost Reductions Compliance Save 100,000 hours per year on building reports for DOT. NiSource Successfully met tight SLAs for emergency gas dispatch regulatory requirement. Scotia Gas Networks “ ” Data entry could take weeks to be entered into the ERP when using old paper systems. Now the data is available accurately and immediately. Repairs can now be scheduled within 24 hours of receipt of inspections. Great River Energy “ ” 360 Views of Operations Increased productivity by 20% by eliminating paperwork and redundant data entry. Connective Energy
  8. 8. © 2013 SAP AG. All rights reserved. 8 Click to see demo Keep the lights on
  9. 9. © 2013 SAP AG. All rights reserved. 9 Industry’s most complete portfolio of apps  SAP Inventory Manager  SAP EHS Safety Issue  SAP Transport Notification  SAP Transport Tendering  SAP Utilities Customer Engagement  SAP Precision Marketing  SAP Sales Manager  SAP Sales Order Notificaiton  SAP Customer and Contacts  SAP Customer Financial Fact Sheet  SAP ERP Order Status  SAP Customer Briefing  SAP Utilities Customer Engagement And rapidly growing Maintenance & Operations Engineering & Construction Sales & Marketing Logistics SAP HANA SAP Mobile Platform Sybase 365 Messaging SAP Fiori Service & Support Mgmt. Executives SAP Finance mobile apps SAP HR mobile apps SAP Procurement mobile apps SAP Collaboration mobile apps (SAP Jam & SAP Mobile Documents) SAP Portal mobile edition SAP Fiori  SAP Work Manager  SAP Rounds Manager  SAP Multi Resource Scheduling  SAP EHS Safety Issue  SAP Rounds Manager  SAP Work Manager  SAP Work Manager v for Energy Delivery  SAP Service Manager  SAP Inventory Manager  SAP CRM Service Manager  SAP 3D Visual Enterprise Viewer  SAP Multi Resource Scheduling  SAP EHS Safety Issue  SAP BusinessObjects Mobile BI  SAP BusinessObjects Explorer Mobile  SAP Strategy Management
  10. 10. © 2013 SAP AG. All rights reserved. 10 The SAP industry-leading mobile app for transforming the customer experience and improving service delivery Transform the way we do business with customers Business Value  Improved customer engagement  Enhanced customer care/service  Shortened billing and collection cycles  Improved understanding of customer  Reduced cost of service Use Cases  Meter reading, marketing and offers  Manage accounts, bill payment, service requests, outage reports and information anywhere, anytime  Enable two-way communication for outage, restorations and service requests  Utilize outage maps to access information including cause, severity, impact and restoration time  Search for quick access to outages in a specific area Empowering customers SAP Utilities Customer Engagement SAP insights and references Utilities that mobilize the customer experience can reduce cost of service by up to 20% and shorten the billing cycle by up to 70% Click to see the demo
  11. 11. © 2013 SAP AG. All rights reserved. 11 Empowering the workforce in the field Maintenance (Asset Management)  Work order based Inspections, repairs and maintenance tasks  View asset location, repair history, work order details, materials needed  Complete WOs,capture all relevant data  Create Notifications or WOs on the spot  Guided workflow  Handle meters and take readings w/ SAP Work Manager for Energy Delivery Network (Condition Monitoring)  Conduct inspection rounds  Take measurements and readings  Historic standards and safe ranges  Generate notifications on-the-spot  Trend readings, points, sequences to avoid incidents Logistics (Part Schematics) • Visualize and interact w/ large complex 3D schematics • View interactive, animated step-by-step 3D work instructions  Select parts or assemblies to view CAD and SAP business information SAP Work ManagerSAP Rounds Manager SAP 3D Visual Enterprise Viewer
  12. 12. © 2013 SAP AG. All rights reserved. 12 SAP mobile value proposition for power companies Virtualize, accelerate, and transform Backed by scale of SAP and partner Ecosystem  Scale to a highly distributed infrastructure and customer base  An SAP strategic pillar  Largest development effort in the industry  SAP is proven leader in mobilizing core business processes Solid roadmap of enhancements  Most complete mobile solution in the industry  Easily configurable packaged apps  BYOD supported by easy to use app stores  Transformative solutions for leadership Accelerate your decisions and responses  Foresee and respond to opportunities  Get ahead of outages, incidents and failures  Shorten billing and collection cycles  Launch products and services faster  Integrated new partners/employees /technologies faster  Respond instantly to changing demand/supply conditions Virtualize your workforce, customers, partners  The workforce is no longer confined to the desk, control room, or vehicle  Customer and partner touches are continual and interactive  Mobile experience becomes the enterprise-wide experience Transform the way you do business, and thus your ecosystem  Reduce cost of service delivery  Improve profitability  Free up funds for investment  Reduce carbon footprint  Protect property  Save lives and promote health  Measurably and directly affect consumers, businesses and communitiesHarvard Business Review: How Mobility is Transforming Industries Click here to download… 1 2 3 4 5
  13. 13. © 2013 SAP AG. All rights reserved. 13 How can SAP work with you? Like to learn more about a specific solution? . . . we can schedule a focused deep dive Have an idea for a potential mobility solution? . . . we can help refine the use cases and potentially explore creation of a prototype Need a robust business impact analysis for your mobility investments? . . . we can work with you to leverage our benchmarking and value-engineering capabilities In the process of formulating your mobility strategy? . . . we can assist you in the creation of a prioritized mobility roadmap and strategy
  14. 14. Thank You!
  15. 15. © 2013 SAP AG. All rights reserved. 15 © 2013 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

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