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Transforming Industrial Machinery & Components Companies with SAP Enterprise Mobility Solutions

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  • 1. Transforming Industrial Machinery & Components (IM&C) Companies with SAP Enterprise Mobility Solutions
  • 2. © 2012 SAP AG. All rights reserved. 2 Successful professional services firms… …recognize that change is the only constant Must rapidly seize technology and adapt to change Client intimacy/immediacy Project execution at reduced prices Immediate availability of skilled professionals Local service on global scale Selling intangible offerings People as assets Global service mix Evolving technologies Business model innovations Expectation Constraints
  • 3. © 2012 SAP AG. All rights reserved. 3 Successful professional services firms… …adapt and seize the opportunity Growth, sustainability, transformation Response Benefits Predict market demand Retain skilled workforce “No fat” operations Service delivery “Glocal” coverage Delighted clients Satisfied employees Profitable margins
  • 4. © 2012 SAP AG. All rights reserved. 4 Successful IM&C companies use mobile solutions to virtualize business… connect to enterprise data collaborate with partners conduct business Mobile enables you to anytime, anywhere Analytics Personal Productivity & Safety Partner Collaboration Core Business Processes Customer Collaboration  Perform safety checks  Receive/respond to alerts  Submit requests (leave, etc.)  Manage approvals  Receive training  Manage contracts  Process orders/shipments  Monitor production  Coordinate shipping  Manage issues/problems  Manage parts, material, inventories  Execute daily production orders  Sell and service equipment  Maintain plant machinery  Track quality issues  Manage job assignments  Access installed base data  Analyze performance  Submit time and billings  Manage service/warranty entitlements
  • 5. © 2012 SAP AG. All rights reserved. 5 …accelerate change and decisions… Production Supply Chain Connected Disconnected Real-Time Improve order fulfillment efficiency Manage inventory better, faster Respond instantly to changing market, demand, supply conditions Access real-time performance indicators Shorten order-to-cash cycle Service & Support Sales & Mktg Respond to distributors in real- time Management Maintenance Manage projects better Respond faster and proactively to consumers Shorten warranty and return processing Bring new product lines and plants online Shorten approval and permit-to-work times Get ahead of failures, stoppages and incidents Shorten restart times Get ahead of production changes and fluctuations Integrate new suppliers and OEMs faster
  • 6. © 2012 SAP AG. All rights reserved. 6 …leading to a transformed business Increase pipeline, accelerate sales, and improve production and service anytime, anywhere Rapidly analyze sales, service & asset performance, customer trends, financials, and regulatory exposure Improve collaboration with customers, suppliers, and partners and optimize performance Result Result Result  Increase sales productivity  Reduce sales order errors and idle time  Improved production rates and quality  Improve field service productivity  Shorten service billing cycles  Increase revenues  Reduce production, selling, and service costs  Reduce risk and associated costs  Reduce regulatory fines  Defer capital expenditures  Faster response to markets  Improved ordering  Improved shipping coordination  Improved service fly-in efficiency  Improved machinery and equipment design  Reduce delays and shortfalls Workforce Customers & PartnersManagers & Executives
  • 7. © 2012 SAP AG. All rights reserved. 7 This SAP industry-leading mobile app maintains, inspects and repairs mission critical assets Keeps the machines running, plants producing and lab couriers going Business Value  Increase asset reliability and performance  Improve workforce productivity and safety  Ensure machine calibrations are timely  Reduce overtime and cost of maintenance  Promote a 360° view of operations  Reduce unplanned downtime Use Cases  Enable plant and fleet maintenance  Provide configuration info and advanced computations for calibrations  View asset schematics, history, dependencies  Generate notifications and work orders on-the-spot  Report worker’s status, progress and location Empowering plant maintenance engineers SAP Work Manager Click to see the demo
  • 8. © 2012 SAP AG. All rights reserved. 8 This SAP industry-leading mobile app maintains, inspects and services mission critical assets Improve customer satisfaction and reduce service costs Business Value  Provide visibility to installed equipment across all your customers  Improve field service operational efficiency and reduce operational costs  Capture service opportunities due to improved customer visibility Use Cases  Manage service orders and create confirmations  View, look up, update and transmit  Record status, materials, problems, actions, expenses, customer signatures and more  View all relevant customer data  Equipment/Install Base listings  Verify entitlements, contracts, service history Empowering field service technicians SAP CRM Service Manager Click to see the demo
  • 9. © 2012 SAP AG. All rights reserved. 9 SAP insights and references Process Industry companies that mobilize inventory management can reduce their DII by up to ~60% The SAP industry-leading mobile app for handling and managing parts in the warehouse and the field Keeps your valuable parts and spares under control and ready to respond Business Value  Keep ore inventory moving  Ensure mission critical parts are available when needed  Prevent obsolescence  Control/manage theft and shrinkage  Reduce inventory carrying costs Use Cases  Manage parts and ore inventories  Perform cycle counts  Receive, transfer, issue and adjust  Manage parts during inspections, maintenance, repairs Empowering field workforce SAP Inventory Manager Click to see the demo
  • 10. © 2012 SAP AG. All rights reserved. 10 SAP insights and references Process Industry companies that use predictive and preventive maintenance can improve asset productivity by up to ~17% The SAP industry-leading mobile analytics platform for executives, field workers and customers alike Transform the way we make decisions Business Value  Utilize trend and threshold analyses to reduce failures and incidents  View contractor and partner performance analyses to favorably renegotiate contracts  Leverage production analyses to identify opportunities to improve ore quality Use Cases  Predictive analyses versus outdate reactive reports  Generate and view intelligent analytics on the go  Access and view “big” data in real time  View partner, supplier and customer analyses  View plant, fleet and workforce performance analyses Empowering managers and executives SAP BusinessObjects Explorer/Mobile BI Click to see the demo Generate real-time data-intensive mobile analytics powered by SAP HANA and SAP enterprise mobility
  • 11. © 2012 SAP AG. All rights reserved. 11 LoB/Industry Apps Customer/Partner Apps Analytics Apps SAP Store - Mobile Apps SAP Mobile Platform Support for All Popular Devices Instant Mobilization Full-Service Platform Backend Agnostic End-to-end solution from SAP Employees Clients Partners Presentation Frameworks Application Services Foundation Services Afaria Managed Mobility RDS Consulting 3rd Party SolutionsSAP Solutions DBs Sybase 365
  • 12. © 2012 SAP AG. All rights reserved. 12 SAP mobile value proposition for IM&C companies Virtualize, accelerate, and transform Backed by scale of SAP and partner Ecosystem  Scale to a highly distributed infrastructure and customer base  An SAP strategic pillar  Largest development effort in the industry  Broadest range of supported devices – ultra-rugged intrinsically safe to consumer grade  SAP is proven leader in mobilizing core business processes Solid roadmap of enhancements  Most complete mobile solution in the industry  Easily configurable packaged apps for industrial manufacturers  BYOD and app store support for workers  Transformative solutions for leadership Accelerate your decisions and responses  Quote, configure and sell faster  Analyze profitability and time to market at the point of decision  Bring new plants online faster  Get ahead of failures, stoppages and incidents  Integrate new partners, suppliers, customers, employees faster  Adopt new regulatory requirements faster Virtualize your workforce, customers, partners  The workforce is no longer tethered or confined  Customer and partner touches are continual and interactive  Mobile experience becomes the enterprise-wide experience Transform the way you do business, and thus your ecosystem  Reduce cost of doing business  Free up funds for investment  Reduce environmental impact  Save lives and promote health  Measurably and directly affect customers, partners and communities Mobile Innovation: Thinking Beyond the App Click here to download… 1 2 3 4 5
  • 13. © 2012 SAP AG. All rights reserved. 13 How can SAP work with you? Like to learn more about a specific solution? . . . we can schedule a focused deep dive Have an idea for a potential mobility solution? . . . we can help refine the use cases and potentially explore creation of a prototype Need a robust business impact analysis for your mobility investments? . . . we can work with you to leverage our benchmarking and value-engineering capabilities In the process of formulating your mobility strategy? . . . we can assist you in the creation of a prioritized mobility roadmap and strategy
  • 14. Thank You!
  • 15. © 2012 SAP AG. All rights reserved. 15 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle and Java are registered trademarks of Oracle. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. © 2012 SAP AG. All rights reserved. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.