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Transforming High Tech Companies with SAP Enterprise Mobility Solutions

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  • 1. Transforming High Tech Companies with SAP Enterprise Mobility Solutions
  • 2. © 2013 SAP AG. All rights reserved. 2 Successful High Tech Companies… …recognize that change is the only constant Must rapidly seize technology and adapt to change Shorter product lifecycles Consumer knowledge Market fragmentation Continuous planning Global distribution Consumerization Global talent Reliable service Customer loyalty Demand and supply Channel visibility Increased regulations Expectations Constraints
  • 3. © 2013 SAP AG. All rights reserved. 3 Successful High Tech Companies… …adapt and seize the opportunity Growth, sustainability, transformation Response Benefits Time to market Customer loyalty Risk & compliance Supply chain efficiencies Business model innovations Cost of production, selling and service Supply in both directions Technology innovations Channel visibility Knowledge transfer Customer intimacy Productivity
  • 4. © 2013 SAP AG. All rights reserved. 4 Successful high tech companies use mobile solutions to virtualize business… connect to enterprise data collaborate with partners conduct business Mobile enables you to anytime, anywhere Analytics Personal Productivity & Safety Service & Supply Chain Core Business Processes Customer & Partner Engagement  Review and approve  Perform safety checks  Receive training  Submit requests (e.g. leave, travel)  Collaboration  Contracts, orders, service  Self service  Access knowledge base  On-board partners  Analyze performance  Configure, quote, order, sell  Maintain plant and equipment  Manage parts, material, inventories  Maximize utilization  Process production orders  Perform quality checks  Manage service/warranty entitlements  Service customer equipment  Resource scheduling  Pick up, deliver and install  Process returns
  • 5. © 2013 SAP AG. All rights reserved. 5 …accelerate change and decisions… Manufacturing Supply Chain Connected Disconnected Real-Time Improve order fulfillment efficiency Field service engineer, technician dispatch with alerts Respond instantly to changing market, demand, supply conditions Access real-time performance indicators Shorten order-to-cash cycle Service & Support Sales & Mktg Respond to distributors in real-time Executives Respond instantly to market conditions Respond faster and proactively to consumers Shorten warranty and return processing Bring new product lines and plants online Get ahead of failures, stoppages and incidents Bring more new products to market faster Get ahead of production changes and fluctuations Integrate new suppliers and OEMs faster Respond instantly to changing supply and demand conditions R&D Improved sales with better customer insights Improve quality with Interactive 3D Visualization Incorporate new business models
  • 6. © 2013 SAP AG. All rights reserved. 6 …leading to a transformed ecosystem Increase pipeline, accelerate sales, and improve production and service anytime, anywhere Mobilize sales and marketing with real-time insight, quickly adopt to customer demands and respond instantly to business-critical events Improve collaboration with customers, suppliers, and partners and optimize performance Result Result Result Workforce Customers & PartnersManagers & Executives  Increase sales performance  Improve production rates and quality  Improve aftermarket service levels  Shorten service billing cycles  Faster response to markets  Improve ordering  Improve shipping coordination  Improve design and manufacturing  Improve design wins  Reduce delays and shortfalls  Increase revenues  Reduce production, selling, and service costs  Improve supply chain planning  Improve customer adoption of products  Reduce risk and associated costs
  • 7. © 2013 SAP AG. All rights reserved. 7 The SAP industry-leading mobile app for viewing and interacting with 3D part and asset schematics Keeps the lights on, the water running, and the furnaces burning Business Value  Eliminate inaccuracies and lost time associated with language differences, paper based transactions, and undocumented part histories  Increase plant, network, and fleet performance  Improve workforce productivity and safety  Reduce overtime and cost of maintenance  Reduce unplanned downtime Use Cases  Deploy with Syclo workforce products to maintain, inspect, repair, install, remove, select, and order parts  View, zoom, pan, and rotate interactive 3D part and asset CAD assemblies  Play step-by-step component animations and work instructions Empowering the field workforce SAP Visual Enterprise Viewer Click to see the demo
  • 8. © 2013 SAP AG. All rights reserved. 8 SAP insights and references Improved profitable growth and increased wallet share through real time and predictive customer intelligence delivered to mobile sales people This SAP industry-leading mobile app that provide complete overview of customer relationship for mobile field sales Target right customers with right products and become relevant to your accounts Business Value  Real visibility and understanding of your customers  Guided & Consistent Sales Execution  Grow Revenue and Margin strategically  Leverage data from multiple sources Use Cases  Account prospecting and targeting  Real time classification based on engagement, satisfaction , and outcomes to enable planning sales tactics that make business sense  Real time Customer 360 views  Sales advice – in context cross sell recommendations that make business sense Improve Revenue and Margin SAP Account Intelligence (Planned RTC March 2013) Click to see the demo
  • 9. © 2013 SAP AG. All rights reserved. 9 This SAP industry-leading mobile app maintains, inspects and services mission critical assets Improve customer satisfaction and reduce service costs Business Value  Provide visibility to installed equipment across all your customers  Improve field service operational efficiency and reduce operational costs  Capture service opportunities due to improved customer visibility Use Cases  Manage service orders and create confirmations  View, look up, update and transmit  Record status, materials, problems, actions, expenses, customer signatures and more  View all relevant customer data  Equipment/Install Base listings  Verify entitlements, contracts, service history Empowering field service technicians SAP CRM Service Manager Click to see the demo
  • 10. © 2013 SAP AG. All rights reserved. 10 Transforms the way we make decisions Business Value  Utilize trend and threshold analyses to identify risks and opportunities  View revenue trends to target customers with improved offerings  Track and manage to KPIs to improve operations and productivity Uses Cases  Predictive analyses versus outdated reactive reports  Generate and view intelligent analytics on the go  Access and view “big” data in real time  View partner, supplier and customer analyses  View project and workforce performance analyses Empowering managers and executives SAP BusinessObjects Explorer / Mobile BI SAP’s industry leading mobile analytics platform for executives, field workers and customers alike Generate real-time data-intensive mobile analytics powered by SAP HANA and SAP enterprise mobility Click to see the demo SAP insights and references Companies with high mobility maturity have on an average 21.5% lower customer churn
  • 11. © 2013 SAP AG. All rights reserved. 11 This SAP industry-leading mobile app to enable sales business processes Increase sales productivity and accelerate sales cycle Increase Sales Effectiveness SAP Sales Manager Click to see the demo Business Value  Provide sales staff with access to business critical information and applications  Eliminate time consuming manual collection of data for reporting purposes  Scalable, future proof solution for hand-held and web- based solution Use Cases  Access SAP CRM accounts, contacts, leads, opportunities, quotes, orders, and CRM Calendar in real time  Plan calls with pre-built tools, including account factsheets, surveys, marketing attributes and search  Find nearby leads, contacts, and customers through seamless GPS integration SAP insights and references Boost productivity and accelerate sales cycle with integrated sales processes
  • 12. © 2013 SAP AG. All rights reserved. 12 SAP insights and references Customers using SAP Work Manager improved regulatory requirements and up to 1 hour per day per employee engaged in service functions This SAP industry-leading mobile app maintains, inspects and repairs mission critical assets Keeps the machines running, plants producing and lab couriers going Business Value  Increase asset reliability and performance  Improve workforce productivity and safety  Ensure machine calibrations are timely  Reduce overtime and cost of maintenance  Promote a 360° view of operations  Reduce unplanned downtime Use Cases  Enable plant maintenance  Provide configuration info and advanced computations for calibrations  View asset schematics, history, dependencies  Generate notifications and work orders on-the-spot  Report worker’s status, progress and location Empowering plant maintenance engineers SAP Work Manager Click to see the demo
  • 13. © 2013 SAP AG. All rights reserved. 13 The SAP industry-leading mobile app for handling and managing parts in the warehouse and the field Keeps your valuable parts and spares under control and ready to respond Business Value  Keep inventory moving  Ensure mission critical parts are available when needed  Prevent obsolescence  Control/manage theft and shrinkage  Reduce inventory carrying costs Use Cases  Manage inventories  Perform cycle counts  Receive, transfer, issue and adjust  Manage parts during inspections, maintenance, repairs Empowering field workforce SAP Inventory Manager Click to see the demo
  • 14. © 2013 SAP AG. All rights reserved. 14 LoB/Industry Apps Customer/Partner Apps Analytics Apps SAP Store - Mobile Apps SAP Mobile Platform Support for All Popular Devices Instant Mobilization Full-Service Platform Backend Agnostic End-to-end solution from SAP Employees Clients Partners Presentation Frameworks Application Services Foundation Services Afaria Managed Mobility RDS Consulting 3rd Party SolutionsSAP Solutions DBs Sybase 365
  • 15. © 2013 SAP AG. All rights reserved. 15 SAP mobile value proposition for high tech companies Virtualize, accelerate, and transform Backed by scale of SAP and partner Ecosystem  Scale to a highly distributed infrastructure and customer base  An SAP strategic pillar  Largest development effort in the industry  Broadest range of supported devices  SAP is proven leader in mobilizing core business processes Solid roadmap of enhancements  Most complete mobile solution in the industry  Easily configurable packaged apps for industrial manufacturers  BYOD and app store support for workers  Transformative solutions for leadership Accelerate your decisions and responses  Foresee and respond to opportunities  Quote, configure and sell faster  Launch products and services faster  Get ahead of failures, stoppages and incidents  Integrate new partners, suppliers, customers, employees faster  Respond instantly to changing demand/supply conditions Virtualize your workforce, customers, partners  The workforce is no longer confined  Customer and partner touches are continual and interactive  Mobile experience becomes the enterprise-wide experience Transform the way you do business, and thus your ecosystem  Reduce cost of doing business  Bring new business models to grow revenue  Tear down silos of information  Develop a 360o view of ecosystem  Make proactive and predictive decisions  Develop customer intimacy Mobile Innovation: Thinking Beyond the App Click here to download… 1 2 3 4 5
  • 16. © 2013 SAP AG. All rights reserved. 16 How can SAP work with you? Like to learn more about a specific solution? . . . we can schedule a focused deep dive Have an idea for a potential mobility solution? . . . we can help refine the use cases and potentially explore creation of a prototype Need a robust business impact analysis for your mobility investments? . . . we can work with you to leverage our benchmarking and value-engineering capabilities In the process of formulating your mobility strategy? . . . we can assist you in the creation of a prioritized mobility roadmap and strategy
  • 17. Thank You!