Transforming Asset Intensive Businesses with SAP Mobile Solutions

Transforming Asset Intensive Businesses with SAP Mobile Solutions



Across industries, organizations have embraced mobile technology and, in turn, seen it revolutionize their asset management practices. Arming remote maintenance technicians with mobile devices has ...

Across industries, organizations have embraced mobile technology and, in turn, seen it revolutionize their asset management practices. Arming remote maintenance technicians with mobile devices has given them full views in SAP ERP so they can access work orders, bills of materials, job plans, asset history, safety information, and more. Mobile technology has brought a new level of excellence to asset management with higher productivity, greater asset uptime, full compliance, improved safety, and cost savings.

In this Webcast, you will learn:

How to transform your operations for more reliable, safe, and productive assets
The benefits of enterprise mobility and lessons learned from organizations across various industries
More about solutions for mobile asset management from SAP



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Transforming Asset Intensive Businesses with SAP Mobile Solutions Transforming Asset Intensive Businesses with SAP Mobile Solutions Presentation Transcript

  • Transforming Asset Intensive Businesseswith SAP Mobile Solutions Watch webcast replay
  • Legal disclaimerThe information in this presentation is confidential and proprietary to SAP and may not be disclosed withoutthe permission of SAP. This presentation is not subject to your license agreement or any other service orsubscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in thisdocument or any related presentation, or to develop or release any functionality mentioned therein. Thisdocument, or any related presentation and SAPs strategy and possible future developments, products andor platforms directions and functionality are all subject to change and may be changed by SAP at any timefor any reason without notice. The information in this document is not a commitment, promise or legalobligation to deliver any material, code or functionality. This document is provided without a warranty of anykind, either express or implied, including but not limited to, the implied warranties of merchantability, fitnessfor a particular purpose, or non-infringement. This document is for informational purposes and may not beincorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, exceptif such damages were caused by SAP´s willful misconduct or gross negligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual resultsto differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in makingpurchasing decisions.© 2012 SAP AG. All rights reserved. 2
  • Today’s Presenter Joe Granda, Mobile Product Marketing, SAP Joe Granda joined SAP via the Syclo acquisition as EVP of Syclo Marketing. Joe is currently on the SAP Mobile Product Marketing team responsible for Line of Business applications and Internet of Things (M2M). He has been involved in the mobile market since 2006 where he has been an evangelist promoting the business process improvements mobile delivers. Prior to joining SAP and Syclo, Joe has had roles in sales, marketing, product management and development in the software and computer industry.© 2012 SAP AG. All rights reserved. 3
  • Asset intensive enterprisesKeep the lights on, the trains running, and the world turning
  • The world is asset intensive  More machines (50B) than people exist in the world  Annual global maintenance spend exceeds $447B Assets are geographically distributed and the people that service and operate them are mobile© 2012 SAP AG. All rights reserved. * Examples: Production equipment, tools, vehicles, facilities , power grid 5
  • Asset intensive enterprises have unique needs in the fieldVolatile Environment  Exposed to elements, noise, and heavy equipment  High voltage surround by lots of water  Extensive regulatory and union influenceDistributed & Dynamic  Requiring remote and distributed workforces  People and assets exposed to elements  Continually changing conditionsLinear Assets  Single asset can take months to inspect  Require workers on either end to properly repair  Difficult to access and often out of sightLarge Complex Equipment  Long-cycle and complex maintenance  Large volumes of schematics and specifications© 2012 SAP AG. All rights reserved. 6
  • Complete solutions ensuring productivity and safetyWhether at the mine face, atop a tower or in a boilerCrew Management Core Business Processes GIS Manage crews & vehicles  Maintenance, inspections, repairs  Locate jobs/assets on maps Reassign jobs  Operator rounds  Find best route  Locate other crews and P.O.I.s  View geo-fences to avoid unauthorized areas  Geo-tag assetsAutomated Debriefing Time tracking Parts & materials Document Management  Photographs  DocumentsLocation Based Services Track crews in real-time via GPS Safety & Communications Capture geo-tags  Automated distress calls Track job and work status and  Real-time permits/tag-outs progress  Multi-party messagingIntelligent Scripting Measurements & Readings Interactive 3D Schematics Perform multi-point inspections  Capture with barcode, Bluetooth  View part and asset assemblies Perform branched diagnostics and peripherals  Initiate tasks and transactions Perform complex work orders  Machine to machine from therein© 2012 SAP AG. All rights reserved. 7
  • Successful companiesRecognize their assets are distributed, their people are mobile, and their customersare on-the-go
  • A rapidly changing worldIndustry trends… IT mega-trends at work… Operating at or near Cloud 100% capacity Increasing risk and Mobile regulatory compliance Big Data Increasing energy, material and labor costs Social Media Increasing competition, Consumerization of IT consolidation, globalization© 2012 SAP AG. All rights reserved. 9
  • Successful companiesHarness the power of mobile solutions to…Field Workforce Managers & Executives Customers & PartnersImprove workforce safety and Rapidly analyze asset and Bring customers closer to theirproductivity, optimize asset service performance, customer providers and empower them toperformance and transform trends, financials and more efficiently consumeservice delivery regulatory exposure services Result Result Result Reduced safety incidents  Reduced risk and associated costs  Faster response to markets Reduced / shortened outages  Reduced regulatory fines  Improved shipping coordination Improved work quality/uptime  Reduced service/production costs  Improved service fly-in efficiency Shortened work cycles  Deferred capital expenditures  Improved permit processing Improved customer satisfaction  Increased revenues  Reduce delays and shortfalls© 2012 SAP AG. All rights reserved. 10
  • Virtualize, accelerate andtransform
  • Mobile solutions virtualize business connect to enterprise dataMobile enables you to collaborate with partners anytime, anywhere conduct business Collect and manage samples  Perform safety checks Conduct operator rounds  Receive/respond to alerts Core Personal Inspect, maintain, repair assets Business Productivity  Manage approvals Manage inventory / spares Processes & Safety  Manage certifications Ship and deliver  Receive training Analytics Respond to outages  Manage accounts/contracts Obtain permits Partner Customer  Coordinate orders/shipping Manage fly ins and assignments Collaboration Engagement  Monitor/reduce consumption Manage shipments  Manage issues/problems Manage time, expense, billings, orders  Track/prepare for storms© 2012 SAP AG. All rights reserved. 12
  • …accelerate decision, change and response… Respond instantly to changing Real-time continuous customer visibility demand/supply conditions Launch new products/services faster Adopt new regulatory requirements faster Sales & Shorten billing/collection cycles Executives Marketing Get ahead of outages, Provision new customers / incidents and failures Connected services faster Maintenance Disconnected Service & & Operations Real-Time Support Report outages faster Shorten permit times Integrate new partners / Build plants and add network suppliers faster capacity faster Engineering & Logistics & Construction Admin Speed up parts orders / delivery Bring renewable sources and green tech on line faster More easily recruit, and train© 2012 SAP AG. All rights reserved. 13
  • …and transform your business Simpler… Streamline your processes including compliance and safety Businesses Community Faster… Respond more quickly to asset issues and customer requests WorkforceConsumers Smarter… Build predictive maintenance programs built on more and accurate data (leverage HANA) Environment Shareholders© 2012 SAP AG. All rights reserved. 14
  • Powering core asset intensivebusiness processes
  • Powering a wide range of asset intensive industries Utilities Telecom Mining Mills Oil & Gas Defense Chemical IM&C Transportation EC&O Aerospace & Defense Public Infrastructure© 2012 SAP AG. All rights reserved. 16
  • Mobile apps to power core business processesPowerKeep the lights on Fuel Plant Transmission Distribution Customer Generation Transmission Distribution  Installation, maintenance, repair  Linear network inspections  Meter change-outs and readings  Operator rounds  Pump and station Inspections  Connects and disconnects  Specialized inspections – poles,  Customer audits  Fire and safety rounds waterways, aerial leakage  Install, inspect, maintain, repair  Planned and unplanned Inspections  Installation, maintenance, repair  Outage and emergency response  Planned shutdowns  Network outage response  Storm damage surveys  Permits to work  Permits to work  Vegetation management  Plant supervision  Vegetation management  Fleet maintenance  Warehouse management  Fleet maintenance  Pole test and treat  Inventory management  Consumer/Citizen reporting© 2012 SAP AG. All rights reserved. 17
  • Mobile apps to power core business processesOil & GasKeep production running and oil flowing Exploration Development Extraction Refining Transportation Commercial Customer & Retail Upstream Midstream Downstream  Exploration & survey  Construction / installation  Equipment/Plant maintenance  Construction / installation  Operator rounds  Shutdown & turnaround  Drilling orders  Inspections  Fleet maintenance  Sampling and lab testing  EHS / Fire & Safety Rounds  Shipping and transport  Operator rounds  Inventory management  EHS / Fire & Safety rounds  EHS / Fire & Safety Rounds  Emergency response  Commercial sales  Well, rig, pipeline maintenance  Shipping  Company-owned filling stations  Spares and tools  Supervision and scheduling o Facilities management  Emergency response o Inventory management  Supervision and scheduling o Sales/service in dev. countries© 2012 SAP AG. All rights reserved. 18
  • Mobile apps to power core business processesIndustrial Machinery & ComponentsKeep lines moving and customers running Design & Source & Manufacture Market, Sell & Store & Customer Engineer Procure Service Move Warehouse Plant Sales & Service  Warehouse management  Construction / installation  After-market field service  Shipping  Operator rounds  Service parts management  Receiving  Sampling, lab testing, QA  Warranty and returns mgmt  Transfers  EHS / Fire & Safety Rounds  Cycle counts  Plant maintenance and calibrations  Inventory management  Spares and tools  Emergency response  Supervision and scheduling  Line Clearance© 2012 SAP AG. All rights reserved. 19
  • Immediate benefits for yourmaintenance operations
  • Successful maintenance organizations mobilize theirprocesses and people Successful Successful Successful Maintenance Mobile Apps Assets Workforce  Maintenance  Safety  Longevity  Inspections  Governance  Reliability  Repairs  Compliance  Performance  Supervision  Visibility  Productivity© 2012 SAP AG. All rights reserved. 21
  • Driving safety, productivity and reliability Safety Workforce  Incidents reduced to near zero (goal) Compliance  Work capacity increased by 10-20%  Labor productivity increased by up to 50%  Idle time and over-time reduced by 40-60%  Rework reduced by 15-20% Governance Assets  Reduced down-time / production delays by 20-30% Visibility  Preventable failures reduced by up to 90%  Maintenance backlog reduced by up to 60%  Inventory carrying costs reduced by 5-10% Productivity© 2012 SAP AG. All rights reserved. 22
  • SAP mobile solutions formaintenance
  • Industry’s most complete portfolio of appsAnd rapidly growing  SAP mCommerce  SAP Business Objects Mobile BI  SAP mUtilities  SAP BusinessObjects Explorer Mobile  SAP Retail Execution  SAP Strategy Management  SAP Precision Retailing  SAP Sales Manager  SAP Sales Order Notificaiton Sales &  SAP Customer and Contacts Executives  SAP ERP Order Status Marketing  SAP Customer Briefing SAP Work Manager  SAP Cust.Financial Fact Sheet SAP Inventory Manager SAP HANA  SAP Workflow SAP Rounds Manager SAP Mobile Platform SAP Visual Enterprise Viewer Maintenance Sybase 365 Messaging Service & SAP Multi Resource Scheduling & Production Support SAP EHS Safety Issue • SAP CRM Service Manager Engineering / Logistics Construction & Admin  SAP Work Manager  SAP Inventory Manager  SAP Rounds Manager  SAP EHS Safety Issue  SAP Multi Resource Scheduling R  SAP Transport Notification  SAP EHS Safety Issue  SAP Transport Tendering  SAP Finance mobile apps  SAP Human Resources mobile apps  SAP Procurement mobile apps  SAP StreamWork for Mobile © 2012 SAP AG. All rights reserved. 24
  • SAP Enterprise Asset ManagementOptimizing asset cost, performance, risk, and safetySAP Enterprise Asset Management supports organizations in efficiently and sustainably managing theentire lifecycle of physical assets* in terms of performance, risks, and expenditures to achieve andmaintain the stated business objectives.[See PAS 55 / ISO-NP 55000, the specifications and guidelines for good practices in asset management] Plan and Procure Com- Decom- Operate Maintain design and build mission mission MRO+ Asset procurement maintenance and inventory Asset portfolio and project management Asset information management Human Inspection resources and calibration Asset visibility and performance RFID Asset and Maintenance operations health mobile monitoring devices Maintenance parts and services provisioning Materials Project requirements Mobile asset management management planning Operational risk management Financial optimization Core and reliability Real estate lifecycle management financials reporting*Plants, vehicles, roads, rail tracks, pipelines, power lines, and machinery, for example +Maintenance, repair, and overhaul Solution today © 2012 SAP AG. All rights reserved. 25 * Examples: production equipment, tools, vehicles, facilities, pipelines, roads, railways,…
  • Syclo provides a broad suite of mobile applications withindustry-specific functionality SAP Inventory SAP CRM Service SAP Rounds SAP Work Manager SAP Sales Manager Manager Manager ManagerPre-built and pre-integrated apps (SAP, Maximo and IBM TRIRIGA)100% ConfigurableAny device using Meta Data Driven clientOnline and offline© 2012 SAP AG. All rights reserved. 26
  • Empowering field workforceSAP Work ManagerKeeps the drills running, trucks hauling, and conveyors rollingBusiness Value SAP’s industry leading mobile app maintains, inspects and Increase plant and equipment performance repairs mission critical assets Improve workforce productivity and safety Reduce overtime and cost of maintenance Promote a 360° view of operations Reduce unplanned downtimeUses Cases Enable the maintenance side of your business Install and geo-tag equipment, including meters View asset schematics, history, dependencies Execute to guided workflows Generate notifications and work orders on-the-spot Report worker’s status, progress and locationSAP insightsCompanies that monitor asset performance in real – time can improve their asset productivity by up to ~36%© 2012 SAP AG. All rights reserved. 27
  • Empowering field workforceSAP Rounds Manager Click to see demoManages risk and prevents the unacceptableBusiness Value SAP’s industry leading mobile app collects meter readings, Prevent/reduce production stoppages/ delays inspects assets, promotes compliance Prevent and reduce safety incidents Reduce maintenance costs Increase regulatory complianceUses Cases Take measurement points Conduct operator rounds Perform maintenance inspections Execute environmental, health, fire and safety inspections Execute compliance inspectionsSAP insightsCompanies that monitor asset performance in real – time can reduce Un-Planned Downtime Or Outages by up to ~55% © 2012 SAP AG. All rights reserved. 28
  • Empowering field workforceSAP Inventory ManagerKeeps your valuable parts and spares under control and ready to respondBusiness Value SAP’s industry leading mobile app for handling and Keep inventory moving managing parts in the warehouse and the field Ensure mission critical parts are available when needed Prevent obsolescence Control/manage theft and shrinkage Reduce inventory carrying costsUses Cases Manage parts and ore inventories Perform cycle counts Receive, transfer, issue and adjust Manage parts during inspections, maintenance, repairsSAP insightsCompanies that mobilize inventory management can reduce their manpower hours by 75% © 2012 SAP AG. All rights reserved. 29
  • Empowering the field workforceSAP 3D Visual Enterprise ViewerKeeps the lights on, the water running and the furnaces burningBusiness Value SAP’s industry leading mobile app for viewing and interacting with 3D part and asset schematics Eliminate inaccuracies and lost time associated with language differences, paper based transactions, and undocumented part histories Increase plant, network and fleet performance Improve workforce productivity and safety Reduce overtime and cost of maintenance Reduce unplanned downtimeUses Cases Deploy with SAP workforce products to maintain, inspect, repair, install, remove, select and order parts View, zoom, pan and rotate interactive 3D part and asset CAD assemblies Play step-by-step component animations and work instructionsSAP insights and referencesCompanies visualizing their enterprise reduce complexity and improve productivity© 2012 SAP AG. All rights reserved. 30
  • Demonstration
  • End-to-end solution from SAP Employees Customers Partners Support for All Popular Devices SAP Store - Mobile Apps Instant Mobilization Consulting LoB/Industry Apps Customer/Partner Apps Analytics Apps SAP Mobile Platform Presentation Frameworks Full-Service Application Services Afaria PlatformManaged Mobility Foundation Services Backend agnostic RDS SAP HANA & DBs 3rd Party Solutions Sybase 365 © 2012 SAP AG. All rights reserved. 32
  • What customersand analysts say
  • Analysts on SAP mobile solutions Mobility Report “Mobile Device Management is Dead. Long Live Enterprise Mobile Management” Winners Losers SAP IBM Antenna Oracle Boxtone RIM Magic Quadrant for Mobile Application Development Platforms MDM is Dead – Long Live EMM! Authors: Bill Clark, Ian Finley, Song Chuang Author: Chris Marsh | Co-Authors: Eugene Signorini Gartner, 26 April 2012 ID:G00230529 Yankee Group, June 2012© 2012 SAP AG. All rights reserved. 34
  • SAP customer testimonialsIncreased Productivity 360 Views of Operations“ “Took their paper-based workflow from 12 steps to 100% visibility of outbound shipments and those inonly 5; increase work time for every tech transit to receiving locations where before there was 25% time spent sourcing or driving to located inventoryIncreased average number of monthly work ordersper employee from 43 to 87 by using SAP mobile ” ”Cost Reductions Compliance and Safety“ “ Reduced DOT inspection effort by 75%Reduced drive time by average of 30 min andreduced data entry time by average of 30 min eachday Bar coding with time/date stamps provided 100% EH&S inspection execution complianceReduced cycle by 80% - 2.5 hour substationinspection down to 20 minutes ” ”© 2012 SAP AG. All rights reserved. 35
  • Conclusion
  • SAP mobile value proposition for asset intensive companiesVirtualize, accelerate and transform 1 2 3 4 5Virtualize Accelerate your Transform the way Solid roadmap of Backed by scaleyour workforce, decisions you do business, and enhancements of SAP and partnercustomers, partners and responses thus your ecosystem Ecosystem The workforce is  Foresee and  Simpler business  Most complete  Scale to a highly no longer confined respond to processes mobile solution in distributed to the desk, control opportunities the industry infrastructure and  Faster room, or vehicle  Get ahead of deployments and  Easily configurable customer base Customer and outages, incidents responses to asset packaged apps  An SAP strategic partner touches and failures management pillar  BYOD supported are continual and  Install and activate  Smarter decisions by easy to use app  Largest development interactive new equipment leveraging timely stores effort in the industry Mobile experience faster and accurate data  Transformative  SAP is proven leader becomes the  Integrated new solutions for in mobilizing core enterprise-wide partners/employees leadership business processes experience /technologies faster  Respond instantly to changing demand / supply conditions © 2012 SAP AG. All rights reserved. 37
  • How can SAP work with you? Like to learn more about a specific solution?  . . . we can schedule a focused deep dive In the process of formulating your mobility strategy?  . . . we can assist you in the creation of a prioritized mobility roadmap and strategy Need a robust business impact analysis for your mobility investments?  . . . we can work with you to leverage our benchmarking and value engineering capabilities Have an idea for a potential mobility solution?  . . . we can help refine the use cases and potentially explore creation of a prototype© 2012 SAP AG. All rights reserved. 38
  • Thank You!Contact information:Joe Granda 39
  • Closing and Q&AParticipate in today’s TweetChat about wholesale distribution #MobileInsightsSAP Mobile Insights Webcast Series February 20th – Spreading the joy of Nutella (and other tasty treats) to the Masses March 6th - Enterprise mobility is transforming sales execution!Mobile Sense Thought Leadership Series (webcasts & white papers):
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  • Appendix
  • Key trends shaping asset-intensive industries Technological Political Capacity Social & Economic Innovation & Regulatory Increasing demand  Customer choice  Deployment of intelligent  Enforcement of market systems, e.g. smart liberalization Aging workforce and  Increasing competition meters infrastructure  Increasing fines  Globalization and  Increasing reliance on Rising material and population growth  More audits and hazard mechanization energy costs assessments  Environmental  Expansion of wireless Digging and drilling sensitivities  Greater reporting infrastructure deeper requirements  Media coverage of  Exploration and detection Deploying and incidents  Increasing import/export equipment transporting farther restrictions  Fines and penalties on  Remote condition Increasing transportation delays, shortfalls and  Increasing civil and monitoring bottlenecks outages criminal actions  Geo-tagging / tracking  Theft and increasing security risks© 2012 SAP AG. All rights reserved. 43
  • The resulting drivers Infrastructure Workforce Customer Management Upgrade assets  Promote safety  Shorten and prevent  Reduce carbon footprint outages Prolong asset life  Improve productivity  Reduce risk  Offer new products and Prevent asset failures  Transfer knowledge services  Reduce fines/penalties Optimize asset  Train to support new  Increase touch points  Reduce capital efficiency technologies expenditure  Provide on-line access, Improve security  Improve contractor visibility and services  Balance supply and tracking and demand Prevent compliance management  Improve community and failures environmental health  Increase revenue,  Enable to engage with cash flow and ROA Customers and respond faster to outages  Reduce cost of service delivery and production© 2012 SAP AG. All rights reserved. 44
  • Successful companies…Recognize their assets are distributed, their people are mobile,and their customers are on-the-goThey empower stakeholders with mobile solutionsField Workforce Customers & Partners Managers & Executives Streamline operations  Real-time on-line mobile  Mobile analytics Tear down data and solutions  Access targeted, communication silos  Support new products and personalized information and Automate critical activities and services mission-critical activity core business processes  Enable participation in  Make better decisions environmental stewardship  Respond quickly to emerging  Transform their experience opportunities © 2012 SAP AG. All rights reserved. 45
  • Five pillars of success for the maintenance workforce  Procedural steps and Personal Risk Assessments (PRAs) Safety  Intuitive, easy-to-use applications and devices  Procedural steps and inspections Compliance  Real-time permits to work and tag-outs  Workflows, processes, data, LBS to ensure excellence Governance  Standard-to-actual tracking  GIS/GPS tracking and geo-fencing Visibility  Real time progress and status  Knowledge-based work Productivity  Ability to work independently© 2012 SAP AG. All rights reserved. 46
  • Mobile apps to power core business processesTelco & UtilitiesKeep the lines open, the water running, and the furnaces burning Transmission Distribution Water/Wastewater  Outage management  Outage management  Facilities Maintenance & Management  Line inspections  Customer service  Pipe & Facility Inspections  Substation inspections  Inspections  Inventory Management  Vehicle maintenance  Inventory management  Safety & Security Management  Inventory management  Meter management  Storm Water Detention / Retention  Equipment installation  Vehicle maintenance Facility Management  Viewing of advanced content  Construction  Pump Station Condition  Scheduling  Asset auditing Assessments  Asset Auditing  Pole test and treat  Emergency Dispatch & Repair  Vegetation management  Permit to work© 2012 SAP AG. All rights reserved. 47
  • Mobile apps to power core business processesMiningKeep production running and ore moving Exploration Development Production Processing Shipping CustomerExplore & Develop Mine Plant Fleet & Transport Survey  Mine mapping  Operator rounds  Material shipping tracking Drilling, sampling, testing  Production  Sampling, lab testing,  Equip. shipping/tracking Construction  Condition monitoring QA  Maintenance Installation  Sampling and lab testing  EHS inspections  EHS inspections Supervision  EHS inspections  Maintenance  Emergency response Inspection and  Maintenance  Emergency response certification  Emergency response  Spares and tools Mine planning  Spare and tools mgmt.  Lubricants mgmt.  Fuel / lubricants mgmt.  Material shipping/tracking  Material shipping/tracking  Scheduling© 2012 SAP AG. All rights reserved. 48
  • Mobile apps to power core business processesChemicalKeep assets and production running Suppliers Chemical Processing Sales Distribution Customer Storage Plant Distribution  Warehouse and tank mgmt  Construction / installation  Fleet maintenance  Shipping  Operator rounds  Shipping and transport  Receiving  Sampling, lab testing, QA  EHS  Transfers  Shutdown & turnaround  Emergency response  Cycle counts  EHS / Fire & Safety Rounds  Inspection rounds  Plant maintenance  Safety rounds  Inventory management  Maintenance  Spares and tools mgmt.  Emergency response  Supervision and scheduling© 2012 SAP AG. All rights reserved. 49
  • Mobile apps to power core business processesEngineering Construction & OperationsKeep sites open, projects on time and operations running Sales Engineering Procurement Construction Operations Customer Sales & Engineering Construction Operations  Bid management  Measurements and readings  Operator rounds  Project management  EHS - fire, safety, security rounds  EHS - fire, safety, security rounds  Change Requests  Inspections and site supervision  Inspections  Measurements and readings  Project management  Facilities maintenance  Sampling  Crew scheduling  Parts, spares and tools mgmt  Surveying  Construction orders  Materials management  Equipment maintenance  Service requests  Parts, spares and tools mgmt  Scheduling  Materials management  Emergency response  Emergency response© 2012 SAP AG. All rights reserved. 50
  • Resulting in financially healthy and sustainable operations Safe  Production and service levels increased  Lost work days and related legal/insurance costs avoided  Fines reduced, saving millions  Negative press and impact on share price avoided  Contractual penalties avoided, saving millions Productive  Ability to renegotiate 3rd party service contracts improved  Ability to expand capacity with the same maintenance workforce  Maintenance costs significantly reduced  Capital expenditures to prolong operational life safely deferred Reliable© 2012 SAP AG. All rights reserved. 51
  • Specific maintenance processesMaintenance  Execute on projects and work orders, and perform tasks  Conduct planned, unplanned, structured and unstructured inspections and rounds - discrete or routed basedInspections  Locate assets and find best route to assets and job sites in plant, above ground, underground, on published roads and rural areas  Generate on-the fly work orders and work order requests  Coordinate with other crews, 3rd parties and fly-ins to perform and complete workRepairs  Work with large volumes of data, schematics, historical documents  View, request, order, pick up parts, and install parts and materials  Collect samples and view and order analyses and other services  View and coordinate with other teams and fly-ins required toSupervision complete the job  Monitor and manage multiple dependent teams, assets and requests simultaneously© 2012 SAP AG. All rights reserved. 52
  • Asset intensive customersSAP Work Manager Oil & Gas Power Water & Gas Transportation Defense Chemical IM&C Mining© 2012 SAP AG. All rights reserved. 53
  • Pacific Gas & ElectricMajor gas and electric utility SAP Work Manager tightly integrated Business Challenges 1 with PG&E’s SAP ERP system and  Pole Test and Treat - T&D and Field Automation System were ESRI GIS. past end of life, costly to maintain needed an enhanced mobile solution to dispatch work assignments and quickly capture SAP Inventory Manager and SAP inspections data 2 Rounds Manager  Vegetation Management – Maintaining updated customer records and inspection data was a challenge. Critical regulatory agencies reporting. SAP technology leveraged across 3 several departments  Warehouse Management – Inventory solution required across different device platforms. Needed to leverage existing SAP data in a connected and disconnected environment PG&E crews and contracting crews 4 can download thousands of poles as projects and effectively manage them Benefits from mobile devices  Increased field worker productivity by 47%  Improved reporting and reduced the cost of compliance Multiple warehouses have the ability  Were able to roll out the application to contractors performing 5 to inventory track and maintain parts the work with minimal time spent on training information for all field service  Able to predict cost for projects technicians  Integrated Mapping allows for Asset management and work orders to be viewed and completed in one application© 2012 SAP AG. All rights reserved. 54
  • Newmont MiningOne of the world’s largest gold producers SAP Work Manager to extend SAP Business Challenges 1 ERP to maintenance techs within the  Replacing Mincom solution for 32 locations mine sites across six countries Online/Offline capabilities since  Work in environments with or without network 2 “Shops” usually connected with Wi-Fi coverage while outside and underground is  Extensive and valuable assets that must be usually disconnected maintained to retain market position and safety levels Handheld Creation of work orders, 3 notifications, operations, time and  Large workforce where efficiencies needed to be TECO from the field improved Authority Profiles provides security to 4 Benefits mobile functionality based on SAP authorization role  Easily configure solution to their specific mining needs Permits – issue of work order permits  Ability to build solid maintenance history with 5 time/date stamped record Image capture to seamlessly integrate  Access authorization based on roles such as 6 with Notifications or Work Orders supervisor, technician or operator© 2012 SAP AG. All rights reserved. 55
  • Additional customersSAP Work Manager Parks & Consumer Hospitality Retail Healthcare Recreation Products Higher Ed Mills High Tech Life Science Public Infrastructure© 2012 SAP AG. All rights reserved. 56
  • AstraZenecaWorld-wide biopharmaceutical company SAP Work Manager with their Business Challenges 1 SAP v4.6c  Looking for a mobile solution to rid them of a paper work order backlog  Standardize data capture among all technicians Calibrations Module to provide for accurate asset 2 configuration info and advanced  Extend technicians visibility into stocked spare computations parts and current inventory levels Benefits Panasonic Toughbooks to be 3 used in their wireless  Automatic e-audit capture of asset touches and calibration results environment  Paper-based workflow reduced from 12 steps to only 5 while simultaneously standardizing data capture  Reduced their pre-mobile paper backlog from 2 weeks to 2 hours  Gave technicians ability to see all history, inventory levels, safety guidelines, etc.© 2012 SAP AG. All rights reserved. 57
  • Additional asset intensive customersOther SAP products Utilities Mining Oil & Gas Chemical IM&C Telecom© 2012 SAP AG. All rights reserved. 58
  • Empowering managers and executivesSAP BusinessObjects Explorer / Mobile BITransform the way we make decisionsBusiness Value SAP’s industry leading mobile analytics platform for executives, field workers and customers alike Utilize trend and threshold analyses to reduce outages, failures and incidents View revenue trends to target customers with improved offerings Track and manage to outagesUses Cases Predictive analyses versus outdate reactive reports Generate and view intelligent analytics on the go Access and view “big” data in real time View partner, supplier and customer analyses View plant, network and workforce performance Generate real-time data-intensive mobile analytics powered analyses by SAP HANA and SAP enterprise mobilitySAP insights and referencesCompanies with High Mobility Maturity Have on an Average21.5% Lower Customer Churn© 2012 SAP AG. All rights reserved. 59
  • BPMultinational oil and gas company with chemical plants SAP Rounds Manager guides plant Business Challenges 1 workers to collect data and status  In rugged and hazardous environments where materials are highly combustible SAP Work Manager to control work 2 orders in the plant – maintenance  Highly regulated and must meet safety and compliance standards history, scheduling, etc  Wireless on industrial sites is very noisy SAP Inventory Manager to control  During Turnaround, Execution Management is 3 inventory in the warehouse “blind” much of the time to progress, issues, exceptions…. Task Tracker for real-time tracking of 4 turnaround work & sign-offs  Plant outages and downtime very expensive Isolations Tracker to ensures that work Benefits 5 is conducted in right order and that all  One hour of time savings per day per employee work permits have correct status  Improved regulatory compliance Deployed to over 1,000 users  Cut cycle time for turnarounds by 10% 6 worldwide using a variety of devices;  Reduced resources for Turnaround Execution Integration into multiple back-ends: (up to 15%) and reduced planned timescales SAP, Primavera, Maximo, OSI PI (up to 5%); Reduced risk of TAR overrun  Safer TAR’s and NO isolation incidents recorded© 2012 SAP AG. All rights reserved. 60
  • T-Mobile USATelecom industry – From paper to mobile inventory SAP for scalability to full set of retail Business Challenges 1 stores and flexibility for retail  Modernize the tedious paper-based inventory environment needs process in retail stores that consumed 400,000 to 600,000 manpower hours each year SAP Inventory Manager for blind  Ultimately deploy to over 2,000 retail stores 2 inventory counts, goods receipt and across the nation transfer order creation  Work connected or unconnected as WiFi availability varies per store  Count SKUs found in multiple locations with a“ Selecting SAP was the quickest part of the project. Our store seamlessly consulting partner highly recommended SAP after recently completing a SAP implementation for another client. The key selling points were pre-built and pre- Benefits integrated products for SAP that could be quickly  Decreased inventory count hours by 50% deployed. And SAP certainly delivered quickly. In a mere 6 weeks, we went from development to initial  Trimmed 50% more time off inventory activities deployment. by later increasing mobile functionality Ashley Bartels, Senior Manager of Software Development, ”  Saw total reduction in hours needed for store T-Mobile inventory by 75% with mobile  Increased store employee customer facing time  Improved sales associates’ job satisfaction© 2012 SAP AG. All rights reserved. 61