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Preparing Your Organization for the New Economics of End-to-End Enterprise Mobility

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Mobile computing is now the number one topic covered by Gartner. The scale of IT spend on mobile technology is rapidly accelerating as the number of devices per user is steadily increasing, in some …

Mobile computing is now the number one topic covered by Gartner. The scale of IT spend on mobile technology is rapidly accelerating as the number of devices per user is steadily increasing, in some organizations reaching more than 2:1. C-level executives need to be prepared to massively scale mobile investments while prioritizing mobile security for people, devices, apps, and content. This Webcast covers how SAP is now leading the industry with its enterprise mobility management offerings that bring the total cost of ownership down significantly while at the same time making mobile technology easier and safer for end users and IT.

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  • 1. William Clark, Global Vice President Mobile Strategy, SAP Preparing Your Organization for the New Economics of Enterprise Mobility  http://twitter.com/SAPMobile  http://www.facebook.com/SAPMobile Watch Webcast Replay
  • 2. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 2 The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward- looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. Legal disclaimer
  • 3. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 3 Introduction: About the presenter…  27 years industry experience including R&D at Ericsson, Texas Instruments, and mobile startups  Most recently, Research Vice President Gartner focused on mobile strategy, mobile app development, and context-aware computing  Quoted, interviewed in numerous publications worldwide, including Wall St. Journal, China Morning News, CNBC  Awarded patents in wireless software and industrial automation William Clark SAP Global Vice President Mobile Strategy Contact: william.clark@sap.com, @mobilebillclark
  • 4. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 4 Internet of Places Internet of People Internet of Content Mobile reshapes the Internet Internet of Things
  • 5. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 5 Mobile reshapes the enterprise Internet of Places Internet of People Internet of Content Internet of Things
  • 6. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 6 Employees & Partners 1,000s 100,000s Millions Places Scale of Mobile Enterprise Content Customers Things
  • 7. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 7 The effect of BYO…
  • 8. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 8 The four imperatives driving evolution of Enterprise Mobility Management (EMM) Manage Content and Applications E-mail was the killer app of the past. Today people have dozens of apps to manage and lots of content to access. Overcome Hardware Management Limitations Management capabilities are mandated by operating system (OS) vendors, limiting enterprise ability to manage devices. Drive Cost Containment Telecommunications expense management and BYOD cost containment are key, along with multi-device support and cloud computing. Maintain Flexibility and Agility There’s a need to better integrate application experience and management experience, along with a need to support multiple mobile architectures for each device.
  • 9. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 9 Advanced EMM is multichannel  Data richness  Access  Customized  Multi-device  Security  Legacy systems  Cost  BYOD  Network demands  Speed  Federation  Mobile-optimized Voice Web Browsing Messaging and PIM Content Sync Multimedia/ Video Enterprise and Consumer Apps
  • 10. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 10 Trends impacting how mobile devices are managed Cloud-based mobility services gaining momentum Device ownership and use models changing “Mobile first” and “mobile only” increasingly common Increasing quantity of information to and from mobile devices 1100101 1011010 0100101 Ever-changing privacy requirements
  • 11. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 11 IT economics behind the trends Mobile First Quantity 1100101 1011010 0100101 Privacy Cloud Mobility Liability: Corporate/Individual/Hybrid EMM Mobile App Dev BYOx
  • 12. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 12 The four phases of Bring Your Own Device (BYOD) Accommodate Focus: data protection, cost  BYO policies  Formal mobile support roles  Mobile device management (MDM)  Network access control (NAC)  Limited support  Extension of existing capabilities Avoid Don’t ask, Don’t tell  Corporate-owned devices only Adopt Focus: productivity  Desktop virtualization  Adoption of new enterprise-grade services  Enterprise app stores  Self-service and P2P platforms Assimilate Realization of the personal cloud  Context awareness  Identity-aware NAC  Workspace aggregators  Walk up services Gartner Inc., “Bring Your Own Device: Opportunity or Challenge,” Terrence Cosgrove, 2013
  • 13. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 13 Scalability case study HP Global IT Device-agnostic strategy leveraging Microsoft Exchange ActiveSync Utilization of SAP Afaria to manage 130,000 mobile devices (and growing!) Minimal infrastructure footprint to accommodate volume Key features enabled Ongoing mobility strategy Lessons learned Bert Quarfordt Director, Device Management End User Solutions, Global IT Hewlett-Packard Company
  • 14. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 14 Economics of four phases of Bring Your Own Device (BYOD) – TCO drivers Accommodate  MDM licensing  Formal limited helpdesk (Tier 1-3)  Appliance vs. platform vs. concierge approaches  Additional app costs - Limited mobile AD capabilities/portal  Personal vs. Corporate liable Avoid Don’t ask, Don’t tell  Cost of non- conformance, cost overruns  Increase in corporate risk  End user self support costs  Cost of shadow IT Gartner Inc., “Bring Your Own Device: Opportunity or Challenge,” Terrence Cosgrove, 2013 Adopt  Custom app development – MDM integration  Integration of collaboration/portal virtualization/ containers  Curation of apps  User self support in lieu of and beyond T1-T3 helpdesk Assimilate  Location/privacy management  Model-driven security costs multiple layers  Workspace costs, search appliance cost  On-boarding and off- boarding – automation costs
  • 15. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 15 Recommendations Keep these best methods in mind as you go: 1 Assess: Take a BYOD baseline 2 Don’t forget education/training in TCO Map readiness – communicate cost/risk of non-conformance3 Align mobile app dev tools with EMM level/goals4 Set well-defined scope and get moving to the next level now5 Build in instrumentation to EMM6 Think in terms of mobile capabilities to develop and support rich features7 Keep user experience at the center of everything you manage8 Re-think the economics needed for Accommodate, Adopt, Assimilate9 Communicate a long-term mobile security roadmap to all stakeholders10
  • 16. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 16 EMM exists to make mobile successful Mobile Security Mobile Information Protection and Control – Mobile VPN - Mobile Identity and Access Management Device Mobile Device Management Application Mobile Application Management Mobile Enterprise App Store Secure e-Mail Container Content Mobile Content Management Mobile Portal Services Telecom Expense Management Systems Management Enterprise Mobility Management System “SAP Mobile Secure” On-Premise Hybrid Cloud
  • 17. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 17 SAP’s end-to-end mobile portfolio SAP Store SAP Business Suite LoB/Industry/IoT Apps Consumer Apps Analytic Apps SAP Mobile Platform Presentation Frameworks Application Services Foundation Services SAP Services Managed Mobility Strategy Services Implementation Services RDS SAP App Dev Tools Things 3rd Party Applications SAP HANA Other Databases SAP Mobile Secure Device Management Apps Management Content Management SAP M2M Platform Business Intelligence Connectivity SAP Mobile Services Engagement & Insights IP-Based Services RCS/SMS/MMS Services Third Party App Dev Tools Data Aggregation
  • 18. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 18 Learn more Check out SAP Mobile online (www.sap.com/mobile) IDG Knowledge Vault: Mobility in the Mainstream – Thought Leadership Series http://resources.cio.com/show/200017104/00723320090327CIOCABV8F1QBE/ Try SAP Afaria in the cloud for 15 days free Try SAP Mobile Platform for 30 days free Talk to an SAP representative: +1-866-727-1489 Follow us and learn more: @SAPMobile
  • 19. © 2013 SAP AG or an SAP affiliate company. All rights reserved. Thank You! William Clark Global Vice President, Mobile Strategy SAP william.clark@sap.com