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Mobile Enterprise Asset Management (EAM) at IAP

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Learn how IAP Worldwide Services is using SAP mobile apps to empower its field personnel at military bases around the world.

Learn how IAP Worldwide Services is using SAP mobile apps to empower its field personnel at military bases around the world.

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  • 1. MOBILITY FOR ENTERPRISE ASSET MANAGEMENT (EAM) Innovation in the wild. See SAP apps (former Syclo apps) in action with IAP Worldwide Services.
  • 2. CHALLENGE: YOU NEED TO EMPOWER YOUR FRONTLINE PERSONNEL AND GAIN VISIBILITY ON THE HOME FRONT. IAP Worldwide Services provides base operations support services at military bases around the world, with preventive maintenance for mission-critical equipment. IAP needed to standardize the level of service offered and the processes used by all field personnel, and gain real-time visibility to all of its operations that hard-copy work orders and inventory slips couldn’t supply. “ WE HAVE CONTRACTS AT MILITARY INSTALLATIONS ALL OVER THE WORLD CALLED ‘BASE OPERATIONS SUPPORT SERVICES,’ AND IT’S REALLY LIKE RUNNING A SMALL CITY. ” Laura Mitchell, Vice President, IAP Worldwide Services 2
  • 3. SOLUTION: IAP DEPLOYS THE SAP WORK MANAGER MOBILE APP. In order to empower field personnel and gain greater visibility, IAP introduced the SAP Work Manager mobile app to its technicians. Now, instead of carrying around a stack of papers telling them where to go, what to work on, and which steps to follow technicians receive, work orders and procedures via their mobile devices. This gives them more “wrench time” and less time keeping track of paperwork. “ IN SELECTING THE MOBILE PLATFORM, IT HAD TO BE STABLE, IT HAD TO HAVE SECURITY AROUND IT, AND IT HAD TO BE FLEXIBLE. ” Laura Mitchell, Vice President, IAP Worldwide Services 3
  • 4. OUTCOME: A TOOL THAT’S MORE VALUABLE THAN ANY WRENCH. IAP Worldwide Services saw a 25% saving in productivity and reduced process steps by 50% for its field workers, using SAP Work Manager and SAP Inventory Manager mobile apps. HAD RECENTLY IT’S HIS “ IMOST ONE [WORKER] TELL MEMORE IMPORTANT THAN IMPORTANT TOOL. IT’S HIS WRENCH. ” Laura Mitchell, Vice President, IAP Worldwide Services 4
  • 5. Work app-ropriate. SAP Syclo apps for enterprise asset management can yield big saving and process improvements. 25% saving 50% fewer steps IAP Worldwide Services, contractor to the federal government and specialist in infrastructure and global logistics, saw a 25% saving in productivity costs and reduced process steps by 50% for its field workers, by using SAP Work Manager and SAP Inventory Manager mobile apps. See how IAP Worldwide Services is improving the way its field workers function, with SAP Syclo apps. 5
  • 6. See how IAP Worldwide Services is using SAP mobile apps to empower its field personnel. Watch the customer-story video now