Lead the Way: Utility Companies atthe Forefront of Enterprise MobilityMark Pendery, Presales Solution Architect
Key trends shaping the utilities industry                                                                      Technologic...
Successful utilities companiesHarness the power of mobile solutions to…Field Workforce                       Managers & Ex...
Mobile solutions virtualize business                                        connect to enterprise dataMobile enables you t...
…and accelerate change                      Respond instantly to changing                  Real-time continuous customer v...
…and transform the traditional business                            Value chain flows mostly             Two dimensional cu...
…into a fully integrated value chain                                                                    Customer / Partner...
The Company:    E-Steiermark   Among top 5 energy companies in Austria   Electricity, natural gas, district heating   1...
The Project Implementation of workforce management – 450 employees Launched in 2009 – Originally started in 2007 (2 year b...
The Project Timeline                2010                  2011                  2012                     2013       Q1 Q2 ...
The Software MRS Scheduling tool integrated in SAP ERP – No extra system, hardware, backup, etc. – Decision for MRS was gi...
The Middleware SAPMobile Platform (SYCLO) Interface to SAP MRS Client for mobile devices Designed for offline operation – ...
The System Diagram   CRM                         SAP ERP           SAP Mobile Platform                                    ...
The Lessons Learned Blue Print Phase before final call for bids pays off – ~ 10% of total project budget for impl. partner...
© 2012 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any pur...
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Lead the Way: Utility Companies at the Forefront of Enterprise Mobility

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Learn why utility companies continue to take the lead in implementing enterprise mobility. Utilities are using mobile technology not only to keep lights running, water flowing, and gas burning, but also to redefine their relationships with customers and partners.

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Lead the Way: Utility Companies at the Forefront of Enterprise Mobility

  1. 1. Lead the Way: Utility Companies atthe Forefront of Enterprise MobilityMark Pendery, Presales Solution Architect
  2. 2. Key trends shaping the utilities industry Technological Political Capacity Social & Economic Innovation & Regulatory Aging infrastructure  Customer choice  Deployment of smart  Enforcement of market meter systems liberalization Shrinking water supplies  Price sensitivity  Introduction of smart  Increasing fines for Rising fuel costs  Quality expectations grid technologies service interruptions Aging workforce  Increasing competition  Integration with green  Carbon reduction and renewable energy compliance and Increasing power  Pressure to reduce systems programs demands carbon footprint  Water efficiency and  Funding for renewable Increasing vulnerability  Theft and increasing recycling systems systems to weather security risks© 2012 SAP AG. All rights reserved. 2
  3. 3. Successful utilities companiesHarness the power of mobile solutions to…Field Workforce Managers & Executives Customers & PartnersImprove workforce safety and Rapidly analyze asset and Bring customers closer to theirproductivity, optimize asset service performance, customer utility providers and empowerperformance and transform trends, financials and them to more efficientlyservice delivery regulatory exposure consume services Result Result Result Shortened work cycles  Increased revenues  Faster response to complaints and incidents Improved work quality/uptime  Reduced service costs  Lower utility bills Reduced / shortened outages  Reduced risk and associated costs  Active participation in preventing Reduced safety incidents  Reduced regulatory fines brownouts  Better prepared during storms Improved customer satisfaction  Deferred capital expenditures  Program awareness© 2012 SAP AG. All rights reserved. 3
  4. 4. Mobile solutions virtualize business connect to enterprise dataMobile enables you to collaborate with partners anytime, anywhere conduct business Manage network performance  Perform safety checks Core Personal Conduct operator rounds Business Productivity  Manage certifications Maintain assets Processes & Safety  Receive/respond to alerts Make sales/service calls  Receive training Analytics Manage job assignments  Elect renewable sources Respond to outages Partner Customer  Shop for products/services Receive training Collaboration Engagement  Monitor/reduce consumption Analyze performance  Track/prepare for storms© 2012 SAP AG. All rights reserved. 4
  5. 5. …and accelerate change Respond instantly to changing Real-time continuous customer visibility demand/supply conditions Launch new products/services faster Adopt new regulatory requirements faster Sales & Shorten billing/collection cycles Executives Marketing Get ahead of outages, Provision new customers/ incidents and failures Connected services faster Maintenance Disconnected Service & & Operations Real-Time Support Report outages faster Shorten permit times Integrate new partners/ Build plants and suppliers faster add network capacity faster Engineering & Logistics & Construction Admin Speed up parts orders/delivery Bring renewable sources and green tech on line faster More easily recruit, and train© 2012 SAP AG. All rights reserved. 5
  6. 6. …and transform the traditional business Value chain flows mostly Two dimensional customer in one direction relationship (billing & outages) Customer / Partner Low Voltage Equipment Manufacturer Engineering Generation Transmission Distribution Customer Services Supplier Traditional Manual Silos of No direct visibility communications processes information to end customer© 2012 SAP AG. All rights reserved. 6
  7. 7. …into a fully integrated value chain Customer / Partner Low Voltage Equipment Manufacturer Engineering Services Generation Transmission Distribution Customer Supplier Entire ecosystem connected in real-time and powered by mobile processesSilos of information 360o view of Proactive & Multi-dimensional Circular value chain torn down ecosystem predictive decisions customer partnership (power going back into the grid)© 2012 SAP AG. All rights reserved. 7
  8. 8. The Company: E-Steiermark Among top 5 energy companies in Austria Electricity, natural gas, district heating 1,739 employees 600,000 customers 1.3 billion € sales revenues 83.4 million € EBIT Page 8 07/11/12
  9. 9. The Project Implementation of workforce management – 450 employees Launched in 2009 – Originally started in 2007 (2 year break) – Blue print phase before final call for bids (2011/03) Currently in pilot operation phase (2012/06) – SAP PM processes implemented – SAP MRS (Multi Resource Scheduling) installed – 80 mobile clients with SAP Work Manager rolled out Page 9 07/11/12
  10. 10. The Project Timeline 2010 2011 2012 2013 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Pilot Phase Final Rollout Blue- PilotFeasibility 1st 2nd Call print Implemen- CRM Int.Study Call For Bids For Bids Phase tation PS Integration Adjustments Start Of Pilot Phase Project EndProject Start Project Approval Start Of Implementation Page 10 07/11/12
  11. 11. The Software MRS Scheduling tool integrated in SAP ERP – No extra system, hardware, backup, etc. – Decision for MRS was given prior to call for bids No extra interface between systems SAP HCM integration – Import employees – Control of privileges through SAP org. structure Inexpensive Page 11 07/11/12
  12. 12. The Middleware SAPMobile Platform (SYCLO) Interface to SAP MRS Client for mobile devices Designed for offline operation – Countrified surrounding – Mobile network not always available Easy adaptable for other devices categories – Tablet, smart phone Easy deployment of new features Page 12 07/11/12
  13. 13. The System Diagram CRM SAP ERP SAP Mobile Platform (SYCLO Agentry (non SAP) Server) CRM PM (PS) SYCLO SAP Work MRSNotification Order AddOn Manager 13“ Notebook Office SYCLO Agentry Client Intranet SAP Work MangerOffline GIS Page 13 07/11/12
  14. 14. The Lessons Learned Blue Print Phase before final call for bids pays off – ~ 10% of total project budget for impl. partner – Saved ~ 50% of impl. costs for partner Hardware is crucial – Employee satisfaction – Future-proof Middleware should be flexible – Offline capability – Support different hardware Page 14 07/11/12
  15. 15. © 2012 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any purpose Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps,without the express permission of SAP AG. The information contained herein may be Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync,changed without prior notice. Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Google Inc.Some software products marketed by SAP AG and its distributors contain proprietarysoftware components of other software vendors. INTERMEC is a registered trademark of Intermec Technologies Corporation.Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are Wi-Fi is a registered trademark of Wi-Fi Alliance.registered trademarks of Microsoft Corporation. Bluetooth is a registered trademark of Bluetooth SIG Inc.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x,System z, System z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Motorola is a registered trademark of Motorola Trademark Holdings LLC.Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA, Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH.pureScale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP,RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli, SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer,Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation. StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in GermanyLinux is the registered trademark of Linus Torvalds in the United States and other countries. and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystaltrademarks of Adobe Systems Incorporated in the United States and other countries. Decisions, Web Intelligence, Xcelsius, and other Business Objects products and servicesOracle and Java are registered trademarks of Oracle and its affiliates. mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other SybaseCitrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin products and services mentioned herein as well as their respective logos are trademarks orare trademarks or registered trademarks of Citrix Systems Inc. registered trademarks of Sybase Inc. Sybase is an SAP company.HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarksWorld Wide Web Consortium, Massachusetts Institute of Technology. of Crossgate AG in Germany and other countries. Crossgate is an SAP company.Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, All other product and service names mentioned are the trademarks of their respectiveRetina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc. companies. Data contained in this document serves informational purposes only. National product specifications may vary.IOS is a registered trademark of Cisco Systems Inc. The information in this document is proprietary to SAP. No part of this document may beRIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry reproduced, copied, or transmitted in any form or for any purpose without the express priorTorch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App written permission of SAP AG.World are trademarks or registered trademarks of Research in Motion Limited. © 2012 SAP AG. All rights reserved. 15
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